ShipBob, Inc.

Merchant Success Manager

ShipBob, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Arizona, California, Colorado, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana

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Salary

💰 $75,000 - $85,000 per year

Job Level

Mid-LevelSenior

About the role

  • Consultation: Understanding Merchant Needs and Goals.
  • Upon account assignment, uncover what “success” means to a Merchant.
  • Continually re-evaluate success criteria, needs, and goals of Merchants.
  • Solutions: Facilitating Merchant Growth and Success.
  • Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to inspire success.
  • Adoption: Push Merchant Use of Key ShipBob Features.
  • Marry Merchant objectives with ShipBob capabilities to push use and adoption of key functions and features as part of ShipBob’s offerings.
  • Risk Management: Nip Issues in the Bud.
  • Actively monitor merchant health and take quick and decisive action to course-correct.
  • Collaboration: Involve Key Stakeholders and Teams.
  • Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience.
  • Help dictate product and services road map to deliver greater impact to Merchant partners.
  • Perform: Nail Key Performance Indicators (KPIs).
  • NPS: foster Merchant advocacy by providing world class experience.
  • Churn: contribute to ShipBob’s company growth through high merchant retention.
  • Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services.
  • Additional duties and responsibilities as necessary.

Requirements

  • Minimum 3 years of experience in sales and merchant services in the technology industry.
  • Aptitude to sell via quota attainment.
  • Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs.
  • Demonstrated ability to communicate effectively through oral, written, and in-person mediums.
  • Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.
  • PowerPoint and Excel skills.