Merchant Success Manager

ShipBob, Inc.

Merchant Success Manager for ShipBob responsible for understanding merchant needs and delivering value. Managing partnerships through various communication methods to drive success.

Posted 8/20/2025full-timeRemote • Alabama, Arizona, California, Colorado, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Consultation: Understanding Merchant Needs and Goals.
Solutions: Facilitating Merchant Growth and Success.
Adoption: Push Merchant Use of Key ShipBob Features.
Risk Management: Nip Issues in the Bud.
Collaboration: Involve Key Stakeholders and Teams.
Perform: Nail Key Performance Indicators (KPIs).
Additional duties and responsibilities as necessary.

Requirements

What you’ll need

Minimum 3 years of experience in sales and merchant services in the technology industry.
Aptitude to sell via quota attainment.
Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs.
Demonstrated ability to communicate effectively through oral, written, and in-person mediums.
Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.
PowerPoint and Excel skills.

Benefits

Comp & perks

Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Paid Holidays & Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salesmerchant servicesquota attainmentcommunication

Soft Skills

perceptive intelligencecollaborationproblem-solving