Ricoh UK

Artificial Intelligence

• Develop automation scripts or API-based solutions to improve CM workflows.
• Assess current CM processes (e.g., tagging, metadata management, routing, quality checks, intake workflows).
• Produce clear, actionable AI recommendations with defined success metrics and ROI impact.
• Create automation roadmaps based on team needs and feasibility.
• Implement and operationalize solutions such as:
• - Auto-tagging
• - Smart routing
• - Content similarity detection
• - Summarization or quality validation
• Partner with engineering or workflow teams to integrate prototypes into production.
• Define measurable benchmarks for AI model performance.
• Conduct tests, compare model performance, and iterate based on feedback.
• Work closely with CM stakeholders to understand challenges and gather requirements.
• Present prototypes, findings, and recommendations to non‑technical partners.
• Facilitate user testing and incorporate insights into improvements.
• Document prompts, workflows, pipeline logic, and decision criteria.
• Create simple guides or reusable patterns for future AI use cases.

AI Automation Specialist

Operations

• Responsible for the execution, oversight, and continuous improvement of all managed services operations within the assigned territory.
• Ensure operational excellence, contractual compliance, team development, customer satisfaction, and financial performance across area site locations.
• Lead account expansion and renewal initiatives and serve as a key member of the Area Operations leadership team.
• Promote effective use of internal recruiting processes to attract and hire talent.
• Identify training and development needs through competency assessments and Ricoh training offerings.
• Assign work, training, and development activities to enhance team capability and satisfaction.
• Directly manage Managed Services employees within the assigned area.
• Provide on‑site inspection and oversight of FSR performance.
• Establish goals, clarify roles, and hold internal and external teams accountable.
• Recognize employee excellence through the Ricoh Recognizes program.
• Address performance issues and establish improvement plans with managerial courage.
• Support succession planning by developing promotable talent.
• Participate in onboarding and development of Area resources.
• Collaborate with internal leaders, team members, and customers to implement solutions and initiatives.
• Facilitate meetings with key customer contacts regarding contracts, initiatives, and value‑added services.
• Navigate Ricoh’s internal structure and maintain required communication cadence.
• Build and maintain strong relationships with internal and external customers.
• Identify gaps in service delivery and update processes to align with Ricoh and client expectations.
• Ensure timely execution of MS initiatives following quality requirements, tools, and best practices.
• Conduct area account certifications to assess service‑delivery standards and promote continuous improvement.
• Support installation of new or expanded sites, validating operational readiness and customer satisfaction.
• Oversee Ricoh’s onboarding support processes (order management, billing, technical services, professional services).
• Ensure quality and productivity standards for On‑Site Managers, including SOP inspections and documentation accuracy.
• Maintain strong knowledge of Ricoh services and solutions.
• Prepare and manage required customer reporting, presentations, and business reviews.
• Manage customer escalations, root‑cause analysis, and issue resolution.

Field Manager – Operations

Sales

• Understand the customer’s environment and open new doors with decision-makers and influencers.
• Generate sales opportunities within new and existing accounts to increase Ricoh’s market share.
• Solve critical business challenges for customers—both identified and uncovered through research and strategic questioning.
• Understand how customers are buying, not simply what they are buying—focusing on customer needs rather than predetermined products or services.
• Demonstrate excellent written and verbal communication skills.
• Differentiate Ricoh’s ability to accelerate digital transformation through storytelling aligned with Ricoh’s portfolio.
• Articulate how buying decisions impact the customer’s overall financial position.
• Develop and confidently deliver compelling presentations, both in-person and virtually.

Account Sales Manager

Manager

• Supports creation and maintenance of project work plans, schedules, and task lists.
• Coordinates activities of assigned project personnel to ensure progress aligns with implementation timelines.
• Assists in gathering operational details, validating service requirements, and documenting scope.
• Maintains process documentation and prepares materials for handoff to Service Delivery and Operations teams.
• Helps ensure team members understand service requirements, tools, and reporting needs.
• Participates in pre-implementation, active implementation, and post-implementation meetings.
• Tracks implementation milestones and provides routine status updates to senior Field Implementation leaders.
• Identifies basic risks, issues, or gaps and escalates them to Manager II, Senior Director, and Vertical leadership for resolution.
• Supports problem-solving activities by collecting information, coordinating resources, and maintaining action logs.
• Assists with review of tools, templates, and processes; recommends minor adjustments to improve consistency or efficiency.
• Helps validate that service delivery teams are briefed, trained, and prepared for operational go-live.
• Provides general support in resolving early-stage service concerns at newly launched locations.
• Performs other duties as assigned.

Field Implementation Manager

• Own net-new customer acquisition within the assigned midmarket territory
• Proactively displace incumbent competitors through value-based selling and strategic account targeting
• Build and manage a robust prospect pipeline through outbound prospecting, referrals, and marketing-driven leads
• Conduct consultative discovery to uncover unmet customer needs and business challenges
• Position Ricoh solutions as differentiated alternatives that deliver measurable business outcomes
• Deliver compelling presentations to decision-makers both virtually and in person
• Collaborate with internal partners to win competitive opportunities

Account Sales Manager, New Business

Customer Support

• Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
• Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
• Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements.
• Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.

Area Customer Service Coordinator

Account Manager

• Execute business development strategies to grow Ricoh’s market presence.
• Understand the customer’s environment and open new opportunities with decision-makers and influencers.
• Generate sales opportunities within new and existing accounts to increase Ricoh’s market share.
• Solve critical business challenges—both identified and uncovered through research and strategic questioning.
• Focus on how customers are buying, not what they are buying, aligning solutions to business needs rather than predetermined products or services.
• Demonstrate excellent communication skills in all customer interactions.
• Differentiate Ricoh’s ability to accelerate digital transformation through effective storytelling.
• Articulate how customer buying decisions impact their financial position.
• Develop and confidently deliver compelling presentations, both in-person and virtually.

Account Manager 2

• Lead the strategy, portfolio, and performance of our patient specific instrumentation category.
• Own innovation through end of life, orchestrate enabling alliances, and scale compliant, profitable productized services.
• Build and maintain a 3‑year portfolio strategy and evidence plan.
• Partner with Regulatory and Quality to understand and apply regulatory strategies to product development.
• Own make/partner/buy decisions with robust business cases.
• Lead team of R&D professionals, engineers, and clinical resources through technical design and development of patient-specific devices.
• Ensure launch readiness by providing expertise to appropriate teams.
• Define pricing and commercialization playbooks with Marketing and Sales.

Senior Manager I, Patient-Specific Instrumentation Products

Software Engineer

• Owns multiple components or highly complex components within a software product or solution.
• Solves complex software engineering problems using sound judgment within company standards, policies, and practices.
• Ensures design and code development incorporate modern technologies and efficient use of resources.
• Makes recommendations on priorities, design changes, enhancements, and issue resolution.
• Defines, evaluates, and implements software alternatives to maximize efficiency and customer satisfaction.
• Serves as a subject matter expert for complex product issues related to mainframe software.
• Provides leadership to project teams and leads major planning activities to ensure timely, cost-effective development.
• Accountable for delivering team or departmental results, often involving cross-functional collaboration.
• Drives decisions that have a direct impact on customer satisfaction, cost, quality, and delivery timelines.
• Provides ongoing technical guidance and leadership for software development initiatives.
• Executes established software development processes and proposes improvements when appropriate.
• Participates in setting objectives that align with evolving business needs.
• Contributes to organizational goals; failure to deliver may result in significant business impact requiring additional resources.
• Ensures accurate and comprehensive project documentation is maintained.
• Performs additional responsibilities as assigned.

Mainframe Developer

Account Executive

• Prospect and pursue net-new midmarket customers within an assigned territory
• Build foundational hunting skills through outbound prospecting, referrals, and marketing-generated leads
• Conduct consultative discovery conversations to understand customer business needs
• Learn to position solutions as differentiated, value-based alternatives
• Support competitive displacement efforts with guidance from senior sellers and sales leadership
• Participate in full sales cycles, from initial outreach through close, with increasing ownership over time
• Deliver customer presentations and product overviews both virtually and in person
• Collaborate with internal partners to win new business

Ricoh UK

AI Automation Specialist

Field Manager – Operations

Account Sales Manager

Field Implementation Manager

Account Sales Manager, New Business

Area Customer Service Coordinator

Account Sales Manager, New Business

Account Manager 2

Senior Manager I, Patient-Specific Instrumentation Products

Mainframe Developer

Account Sales Executive, New Business

Account Sales Executive, New Business

Account Sales Executive, New Business

Account Sales Manager, New Business

Account Executive, New Business