Ricoh UK

Operations

• Promote effective use of internal recruiting and selection processes to attract and hire talent.
• Identify employee training and development needs through formal competency assessments and Ricoh training offerings.
• Arrange assignments, training, and experiences to enhance team members' development and job satisfaction.
• Directly manage Managed Services employees within the assigned area.
• Oversee and inspect Field Service Representative (FSR) performance.
• Establish goals, clarify roles and responsibilities, and hold team members accountable.
• Collaborate with leaders, team members, and customers to implement solutions and initiatives.
• Monitor, evaluate, and recognize employee excellence using the Ricoh Recognizes program.
• Address performance issues and establish improvement plans with managerial courage.
• Empower others to solve problems and facilitate discussions for creative solutions.
• Lead succession planning by developing promotable candidates.
• Support onboarding and development plans for Area resources.
• Build key relationships with internal and external customers.
• Identify service delivery gaps and adjust processes to align with client or Ricoh frameworks.
• Facilitate meetings with key customer contacts regarding contracts, initiatives, and value-added services.
• Ensure timely execution of MS initiatives aligned with quality standards using program tools and best practices.
• Navigate Ricoh’s internal structure and manage internal communications cadence.
• Conduct area account certifications to inspect service standards and drive improvement.
• Assist in installing new or expanding sites, focusing on operational validation and customer satisfaction.
• Oversee Ricoh’s onboarding support processes related to service and satisfaction.
• Establish and manage reporting packages based on customer requirements.
• Lead and manage teams through all phases of change management.
• Maintain a customer-focused environment with regular feedback and satisfaction surveys.
• Ensure customer satisfaction through site visits and end-user engagement.
• Handle customer escalations, root cause analysis, and issue resolution.
• Create and present site reports, customer presentations, and business reviews.
• Implement and manage Ricoh Service Excellence standards.
• Ensure quality and productivity standards are met by On-Site Managers.
• Maintain knowledge of services and solutions.
• Assist in preparing documentation for proposed site service requirements.
• Validate new opportunities and ensure timely execution with appropriate resources.
• Ensure profitability of assigned accounts and support Area Director in achieving financial goals.
• Submit accurate and timely billing.
• Monitor account receivables in collaboration with Shared Services.
• Coordinate month-end closing and accounting functions.
• Implement contract pricing escalators for assigned accounts.
• Perform other duties as assigned.

Field Manager, Operations

Robotics

• Assist in the design, development, and testing of robotic systems and components, with an emphasis on collaborative robot (cobot) platforms.
• Contribute to the development of control architectures using ROS2, enabling higher-level autonomy and digital twin integration.
• Develop and integrate sensor fusion techniques across multiple sensing modalities (e.g., cameras, depth sensors, LiDAR) for perception and safety.
• Support algorithm development for computer vision, object detection, and pose estimation.
• Contribute to system development on x86 platforms with NVIDIA GPU acceleration, while also evaluating embedded options (e.g., Jetson Orin) for potential cost, packaging, and performance benefits.
• Support initiatives using NVIDIA Omniverse for visualization, simulation, and digital twin environments.
• Support hardware and software integration across robotics, vision, production printers, and workflow systems to deliver cohesive automation solutions.
• Document project progress and contribute to proof-of-concept demonstrations integrating robotics, vision, and simulation.

Robotics Engineer Intern

Data Scientist

• Develop, fine-tune, and evaluate generative AI and large language models using AWS frameworks and platforms.
• Analyze multimodal datasets (machine telemetry, service data, documentation, unstructured text, and internal knowledge systems) to derive insights and support decision-making.
• Design retrieval-augmented generation (RAG), summarization, and recommendation solutions that connect across multiple data sources.
• Apply Model Context Protocol (MCP) and design agentic workflows that allow LLMs to interact seamlessly with diverse enterprise systems and autonomously perform multi-step tasks.
• Collaborate with cross-functional teams to ensure models can be deployed in cloud-based workflows.
• Present research findings, prototypes, and results to technical and business stakeholders.

Applied Data Science Intern – Generative AI

Full-stack Engineer

• Our intern will apply their skills to a meaningful project in a team environment working alongside a technical mentor.
• Research, provide analysis, and offer solutions relating to the functional project.
• Contribute to project planning.
• Read, understand and improve existing C++/Java code.
• Identify performance bottlenecks and recommend areas for optimization.
• If applicable, determine and examine alternative solutions to functional project.
• Document project overview and solution summary.

Software Engineer Intern

General Counsel

• Manages the commercial litigation portfolio, working with external counsel.
• Coordinates external counsel to represent company in all litigation.
• Identifies and implements litigation strategy, including settlement of matters.
• Reviews and provides feedback on pleadings and discovery responses.
• Reviews, drafts and negotiates commercial agreements.
• Provides legal advice, guidance and training to internal corporate clients.
• Performs other duties as assigned.

Senior Counsel, Litigation, Business

Account Executive

• Protect existing account base and increase revenue and profitability within the account.
• Lead the development of ongoing account plans in collaboration with team members, considering marketing strategy and client business objectives.
• Continuously maintain sustained sales activities within all accounts.
• Prospect deep and wide within competitive accounts to provide Ricoh Canada services and solutions.
• New business prospecting and development, including cold calling; schedule and conduct client introductions, face-to-face and/or video meetings.
• Prepare presentations, demonstrations, proposals, and value propositions to assigned accounts.
• Manage leads, pending orders and lease upgrades; develop action plans to progress each cycle.
• Meet or exceed revenue and gross profit expectations.
• Utilize sales database (Salesforce.com) to ensure daily updates on accounts in pipeline and maintain activity records.
• Maintain knowledge of Managed Document Services (MDS) including software applications, managed services and equipment features/benefits.
• Present Ricoh's IT and Communication Services alone or collaboratively with other sales specialists.
• Attend training and workshops to increase product knowledge and stay abreast of products, services, and pricing.
• Establish relationships with current and prospective customers using various selling techniques (Ricoh's 3D Sales Approach).
• Commitment to professional development

Solutions Sales Executive

Sales

• Maximize revenue growth within assigned accounts and meet or exceed quota expectations.
• Serve as the primary point of contact for all customer requirements.
• Conduct prospecting activities using social selling tools, phone, email, and face-to-face interactions.
• Utilize the Ricoh sales process to engage clients and deliver presentations.
• Maintain a comprehensive understanding of Ricoh’s Off-Site solutions and offerings from other Ricoh business units.
• Enter and manage client data in CRM systems to generate leads and track sales activity.
• Conduct industry research within the assigned account list.
• Assess client jobs and provide accurate price quotations.
• Collaborate with Operations, Sales Support, and other Ricoh sales entities to ensure client satisfaction.
• Complete all required documentation, including job tickets, referrals, activity logs, and other administrative tasks.
• Participate in ongoing training and skill development beyond initial onboarding.

Digital Services Sales Specialist

Software Engineer

• AI Integration: Design and implement systems to interface with large language models for coding applications.
• Prompt Engineering: Develop, refine, and optimize prompts for effective model interactions.
• Model Fine-Tuning: Tailor models to excel in coding-specific tasks, ensuring high performance and reliability.
• Prototyping: Rapidly create and test AI-powered capabilities using Python and modern AI frameworks.
• Evaluation: Establish rigorous, repeatable frameworks to validate and ensure the robustness of AI features.
• Cross-Functional Collaboration: Work with core engineering to translate prototypes into polished production features.
• Strategic Leadership: Drive the vision for AI integration, staying on top of AI research and identifying innovative opportunities.
• Team Engagement: Actively participate in pair programming, code reviews, and team brainstorming sessions.
• May perform a variety of tasks at the direction of the management team.

Software Development Intern

• Greet visitors, issue Visitor Badges, and assign wireless network accounts as needed.
• Activate temporary access badges for employees with lost or malfunctioning badges.
• Answer and route global calls, including confidential inquiries, using the company-wide switchboard.
• Prioritize and escalate customer service issues appropriately.
• Maintain and update company phone and speed dial lists.
• Train backup personnel and provide guidance on policies and procedures.
• Notify employees of inbound deliveries or redirect to the Mail Room.
• Provide light administrative support (e.g., issuing access cards, scheduling meeting rooms, compiling materials).
• Proactively seek additional tasks during downtime.
• Follow up on loaned access cards and coordinate with Security for unreturned items.
• Build professional relationships with internal teams and customers.
• Maintain a clean and organized reception area.
• Perform other duties as assigned by the Site Manager.

Senior Receptionist – Switchboard Operator

Customer Support

• Support daily operations and implement new services across assigned geographical area
• Collaborate closely with management to enhance operational processes and drive continuous improvement through data-driven insights
• Assist Field Implementation Managers with implementation of new customer accounts and service expansions
• Deliver a service-oriented, customer-first approach in interactions
• Be adaptable and accountable, embracing challenges and owning role in delivering exceptional service
• Make a positive impact on client satisfaction and contribute to team objectives

Multi-Site Customer Service Coordinator

Administration

• Receive and process sales orders from Sales Representatives and manage end-to-end order process for equipment and services.
• Evaluate revenue and cost factors including pricing, lease rates, vendor credits, promotions, and compensation.
• Verify product information and pricing against contracts and published structures; ensure all supporting documentation is complete and accurate.
• Complete orders per Ricoh policies and quality standards and maximize order processing efficiency to meet delivery and invoicing timelines.
• Review leasing program results and document accuracy; initiate and process lease funding; liaise with third-party leasing companies.
• Provide order status updates, reconcile Order Management reports, run and format reports, and serve as a subject matter expert on customer accounts and order types.
• Resolve post-submission order issues, coordinate paperwork flow, manage Oracle-booked orders through delivery, invoicing, and funding, and prevent order rollovers.
• Communicate order status across departments; meet targeted KPIs and act as a funding liaison post-invoicing; handle complex customer and lease invoicing disputes.
• Train new employees and assist with complex orders; perform other duties as assigned.

Order Support Administrator

Producer

• Lead a dynamic team to efficiently manage daily operations, while nurturing a positive work environment that encourages retention.
• Harness your expertise in Ricoh products and services to streamline operations, ensuring quality and efficiency, and exploring innovative solutions to stay ahead in a rapidly evolving landscape.
• Collaborate closely with customers to enhance business processes, driving mutual success and satisfaction through continuous feedback loops and steadfast commitment to service excellence.
• Foster a service-oriented environment, gathering regular feedback to ensure satisfaction and loyalty.
• Maintain high-quality operations, meeting audit and deadline standards while adapting to evolving challenges.
• Provide ongoing training and development opportunities, empowering team members to reach their full potential.

Print Production Manager

Engineer

• Develop and support C++ software for print-related products on z/OS.
• Work on Networking, Job Management, Printer Management, Datastream Transformations, and User Interfaces.
• Participate in full software development lifecycle from requirements definition and analysis to final testing and build.
• Collaborate with team members and industry experts; work independently as required.
• Perform debugging, problem analysis, and apply software engineering best practices.
• Other responsibilities as assigned.

Associate Engineer, Software

Account Manager

• Solve critical business challenges and cultivate new and expanded customer relationships.
• Understand the customer’s environment and align Ricoh solutions to mission-critical goals.
• Identify and engage decision-makers and influencers to generate new sales opportunities within existing and prospective accounts.
• Expand Ricoh’s market share by opening new doors and deepening customer relationships.
• Uncover known and hidden business challenges through research and inquiry.
• Focus on how customers buy, emphasizing needs over predetermined products or services.
• Effectively communicate Ricoh’s value through storytelling and solution alignment.
• Articulate how buying decisions impact the customer’s financial position.
• Deliver compelling presentations both in person and virtually.
• Manage multiple accounts with attention to detail.
• Travel approximately 20% for customer meetings, including overnight stays.

Program Manager

• Achieve revenue and gross profit targets for hardware, software, and professional services within the Franchise Channel.
• Manage relationships with National Franchise Print and Signs & Graphics organizations in the assigned region.
• Collaborate with field sales to penetrate Zero Base Accounts (ZBA) and develop targeted customer lists to drive field activity.
• Lead a sales channel of Production Print Executives (PPEs) and Regional Sales Managers (RSMs) to meet strategic channel goals.
• Co-develop a strategic channel business plan, including go-to-market strategy, sales coverage model, and execution plans to grow market share.
• Partner with sales and marketing leadership on product positioning and pricing strategies.
• Provide field-level insights to senior leadership to position Ricoh as a market leader in workflow solutions for Franchise Networks.
• Represent Ricoh at key industry events, conventions, and sales meetings; manage customer and rep incentives.
• Develop and execute strategies for profitable MIF replacement and expansion.
• Identify opportunities for targeted marketing campaigns to generate awareness and demand.
• Collaborate with Sales Training to develop and deliver field-level training.
• Analyze market segmentation and build penetration strategies for target markets.

Senior Program Manager, Strategic Channel

• Responsible for evaluating and processing maintenance requests submitted to RFS.
• Maintain the integrity of the internal lease deck by auditing customer lease agreements, monitoring InfoLease reports, and updating InfoLease accordingly.
• Review and audit customer paperwork, lease agreements, and associated documents.
• Evaluate requests to modify lease billing and ensure documentation supports changes.
• Update internal lease billing in InfoLease based on signed customer documents.
• Review customer credit requests to ensure proper approvals per O-15 policy.
• Provide internal support for lease billing-related inquiries and manage RFS exception reports.
• Collaborate with Sales, Customer Administration, and Accounting to resolve customer billing issues and advise non-FSB users on internal lease policies.
• Participate in conference calls and perform other duties as assigned.

Administrator, RFS Lease Maintenance

Communications

• Lead Ricoh’s growth in the Graphic Communications sector through strategic customer segmentation, awareness initiatives, and relationship building.
• Promote and educate clients on the benefits of new inkjet technologies.
• Consult with business owners and senior executives to demonstrate how new technologies can generate revenue and reduce operational costs.
• Develop and present compelling ROI analyses for proposed solutions.
• Drive business development efforts within the assigned territory.
• Analyze customer needs and deliver tailored solutions for both new and existing clients.
• Oversee the delivery, installation, and support of products and strategies within the territory.
• Achieve or exceed revenue and gross profit targets, including consistent page volume growth.
• Prepare and deliver persuasive briefings, proposals, and value propositions.
• Collaborate with Professional Services and Customer Service teams to resolve workflow and technical issues.
• Maintain accurate records of account activity using Ricoh’s CRM and sales database.
• Serve as the primary point of contact for clients, ensuring proper documentation for each sale.
• Perform additional duties as assigned.