Ricoh UK

Field Engineer

• Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area.
• Manages territory, inventory, and customer relationships.
• As a specialist, provides 2nd level technical support to other technicians.
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
• Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
• Completes technical training on new equipment as assigned.
• Conducts OJT for new and experienced technicians as required.
• Conducts technical seminars as required.
• Maintains productive, professional relationship with all company personnel.

Senior Field Service Technician

Account Executive

• Develop and execute business development strategies to drive growth within new and existing accounts.
• Build relationships with decision-makers and influencers to identify and generate new sales opportunities, increasing Ricoh's market share.
• Research customer environments to uncover and address both known and latent business challenges.
• Understand how customers make purchasing decisions by focusing on their business needs rather than a predetermined product or service.
• Effectively communicate Ricoh's value proposition and ability to accelerate digital transformation.
• Use consultative selling and storytelling techniques to uncover opportunities that align with Ricoh's portfolio of solutions.
• Articulate the financial impact of purchasing decisions and demonstrate business value.
• Develop and confidently deliver compelling presentations in both virtual and in-person settings.

Account Sales Executive

Account Manager

• Drive business development efforts within new and existing accounts to increase Ricoh's market share.
• Develop a deep understanding of customer environments, business objectives, and challenges.
• Build relationships with decision-makers and influencers to uncover and create new sales opportunities.
• Identify and solve critical business challenges through research, discovery, and strategic questioning.
• Focus on understanding how customers make buying decisions rather than solely what they are purchasing, ensuring solutions are aligned with their business needs.
• Differentiate Ricoh's ability to accelerate digital transformation through effective storytelling and consultative selling.
• Uncover opportunities that align with Ricoh's portfolio of solutions and services.
• Articulate the financial and operational impact of purchasing decisions.
• Develop and deliver compelling presentations, both virtually and in person.

• Supplies product information to selected customers in an assigned territory and/or arranges for business analyses of customer’s business communication requirements and develops benchmark demonstrations, proposals and value propositions that exceeds customers’ requirements resulting in the development of new customers and retention of existing accounts by applying a consultative approach to Federal Department of Defense, Department of Veteran Affairs, and Civilian organizations.
• Is responsible for assessments, technology recommendations and sales of our CIP/OP technology, Software and services.
• The PTE is also responsible for the strategy of our managed print program which includes color management, consulting, wide-format, remote monitoring, application management and our platform strategy with IOT.
• Organizes and implements post-sale delivery and implementation of RICOH solutions at customer locations. Acts as primary point of contact for all sales paperwork.
• Proactively develops new customer contacts, review leads, participates in customers’ business communication strategy, planning and delivery of RICOH solutions.
• Engages in strategic planning with customer base; proactively identifies, evaluates and formulates action plans for at-risk customers.
• Meets or exceeds revenue and gross profit expectations.
• Coordinates cross-functional sales activity and manages team processes.
• Promote products and represent company at off-site customer meetings.
• Maintain records of all account activity within sales database.
• Identify contacts in accounts and conduct strategic calls.
• Serves as first line of contact with customers.
• Performs other duties as assigned.

Print Production Sales Executive

Sales

• Provide coaching, act as a mentor and offer support in training and development of representatives to help them achieve their business and personal development goals
• Manage a team of representatives to meet monthly and annual sales quotas and assignments using established guidelines, procedures and policies
• Attend relevant trainings and workshops to expand knowledge of products and services, stay informed about company offerings and pricing, and become familiar with competitors’ products, services and pricing
• Possess strong sales abilities with exceptional analytical, organizational and communication skills to work in a professional, fast-paced environment
• Provide leadership, direct activities and communicate strategic direction to the sales organization
• Ensure customers understand Ricoh’s strategic direction and oversee major account activities and responses to RFPs
• Provide leadership in corporate social responsibility initiatives related to the defined market

Sales Director, Public Sector

• Execute Business Development
• Understand the customer's environment. Open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts to increase RICOH's market share
• Solve critical business challenges for the customer • those known and uncovered through research and questioning.
• Understand how customers are buying, not what they are buying • focusing on their needs, not a predetermined product or service.
• Excellent communication
• Differentiates Ricoh's ability to accelerate the transformation of the customer's digital environment through storytelling to uncover opportunities aligned to Ricoh's portfolio.
• Articulate how buying decisions can impact the customer's financial position.
• Develop and confidently deliver compelling presentations both in person and virtually

Account Manager 2

Executive

• Responsible for spearheading RICOH’s penetration and expansion in assigned geographic territory and accounts, through the development of a targeted customer strategy that includes customer segmentation, customer awareness activities and establishing a customer relationship.
• Win new business by aligning customer’s business goals and objectives with Ricoh’s Solutions portfolio including both hardware and services.
• Develop strategies to penetrate ZBA (zero base account) opportunities, including reference selling.
• Manages, protects and develops territory base by analyzing and developing solutions for new and existing customer business communication requirements. Supports strategies, products, and equipment within assigned territory.
• Acquires and grows client base by selling incremental solutions and services within their new base accounts
• Meet or exceeds gross profit expectations within assigned territory.
• Prepares and presents benchmark demonstrations, proposals, and value propositions within account assignment, utilizing product and/or technical resources – as needed.
• Retains and grows current client base by selling incremental solutions and services within their base accounts, and through customer satisfaction.
• Maintains records of all account activity within Ricoh provided sales database and CRM tool. Serves as first line of contact with client in the creation and maintenance of accurate paperwork on each sale.
• Performs other duties as assigned.

Production Print Executive

• Develop new business opportunities within both existing and prospective accounts.
• Gain a deep understanding of customer environments to identify needs, challenges, and growth opportunities.
• Build relationships with decision-makers and influencers to expand Ricoh's presence and market share.
• Research customer organizations to uncover and address known and unidentified business challenges.
• Focus on understanding how customers make purchasing decisions rather than simply what they purchase.
• Position solutions based on customer needs rather than predetermined products or services.
• Demonstrate Ricoh's ability to accelerate digital transformation through effective storytelling and consultative selling.
• Identify and articulate business outcomes aligned with Ricoh's portfolio of solutions and services.
• Communicate the financial and operational impact of purchasing decisions.
• Deliver compelling presentations and proposals confidently in both virtual and in-person settings.
• Maintain strong communication with customers and internal stakeholders throughout the sales process.

Manager

• Responsible for the planning and delivery of all aspects of contracted Global Program including resources, budget, timelines and customer satisfaction for assigned program in compliance with GPMO standards
• Global Single Point of Contact (SPOC) for implementation matters internally and for the customer (for assigned program including MDS project)
• Manages and controls the Global Program through an appropriate communication with all Regional Program Managers (RPgMs) Ensures assignment of RPgM of applicable regions
• Primary resource for escalation and tracking/accountability of Global Program to ensure timely resolution of related issues
• Creates the Global Master Project Plan for implementation from regional and local project plans
• Escalate requirements for project and service delivery management resources in larger markets/Opco's to ensure proper contract delivery
• Coordinate assignment of necessary resources to perform Global Program / Project activities. Ensure assignment of local project resources
• Responsible for monitoring the cost for deployment and managing cost
• Responsible for identification and management of all the risks under the Global Program
• SPOC for all assigned project activities
• Provides leadership, guidance and directs activities of regional and OpCo and Technical Project Managers and project personnel
• Reviews contracts and SOWs to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of the project
• Accountable and responsible to ensure project brief and direction is understood by internal and external stakeholders
• Responsible for central planning throughout all phases of a project lifecycle
• Responsible for central kick-offs, both internal and external. Participates in regional (global regions) kickoffs and occasionally OpCo (country) kickoffs
• Develop and maintain Gantt charts and project management plan for each assigned account
• Posts documentation in GEMSTAR Projects portal.
• Coordinate engagement with 3rd party solution providers to support customer implementations
• Responsible for all central project reporting towards internal and external stakeholders
• Responsible for project sign off and transition to steady state operations
• Provides feedback to functional management on project personnel to assist in performance evaluations
• Ensures lessons learned are communicated back to the Global Project Management Office and Operations teams.
• Regularly contribute to GPMO standards processes and improvement activities.
• Participate in sales calls, executive presentations, and customer events where applicable

Manager II, Global Programs

Customer Support

• Performs product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise.
• Performs full range of product repair, customer training, equipment, and workflow observation, and engages in problem solving sharing solutions to improve methods.
• Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
• Assembles/adjusts/maintains and shares expertise on products according to specs, and/or relevant documentation/instruction.
• Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.

Senior Field Representative, Support CIP

• Execute Business Development
• Understand the customer's environment. Open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts to increase RICOH's market share
• Solve critical business challenges for the customer – those known and uncovered through research and questioning.
• Understand how customers are buying, not what they are buying – focusing on their needs, not a predetermined product or service.
• Excellent communication
• Differentiates Ricoh's ability to accelerate the transformation of the customer's digital environment through storytelling to uncover opportunities aligned to Ricoh's portfolio.
• Articulate how buying decisions can impact the customer's financial position.
• Develop and confidently deliver compelling presentations both in person and virtually

• Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area.
• Specializes in the servicing and repair of a core set of highly complex office products.
• Manages territory, inventory, and customer relationships.
• As a specialist, provides 2nd level technical support to other technicians.
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
• Able to work under minimal supervision.
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
• Demonstrates required digital competencies associated with assigned products and level assignment.
• Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
• Completes technical training on new equipment as assigned.
• Conducts OJT for new and experienced technicians as required.
• Conducts technical seminars as required.
• Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations.
• A positive influence/champion within the team/organization.
• Proactively seeks ways to improve things.
• Assumes responsibilities of Field Technology Service Manager as required.
• Effectively executes all required territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains and manages own parts inventory with a high degree of accuracy.
• Adheres to territory back-up plans.
• Completes all required administrative tasks in an accurate and timely manner.
• Complies with all company policies.
• Effectively handles the most difficult customer situations.
• Acts as a communication link on unresolved technical problems/issues.
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Maintains productive, professional relationship with all company personnel.
• Responsible for maintaining a "car stock" inventory.
• Performs other duties as assigned.

Senior Field Representative, Field Services Support

Communications

• Achieve or exceed revenue and gross margin targets.
• Effectively manage territory, accounts, and opportunities.
• Generate a high volume of sales opportunities for hardware, software, services, and complete solutions.
• Prepare compelling business analyses.
• Have experience engaging with C-level executives in the assigned territory.
• Promote Ricoh's solution portfolio by analyzing customers' business needs.
• Generate qualified sales opportunities by organizing events, meetings, and client workshops.
• Develop and manage the creation of customer-facing materials, including proposals and presentations.

Sales Specialist, Graphic Communications

Consultant

• Meet or exceeds revenue and gross profit expectations.
• Proficient in effective territory, account and opportunity management.
• Responsible for generating significant pipeline of new hardware software, services and complete solution sales opportunities.
• Proficient in creating compelling business cases and technical aptitude.
• Drive Ricoh’s Solutions Portfolio through analysis of customer business and technology requirements.
• Generate new advanced solution sales opportunities by organizing customer events, meetings and workshops.
• Develop and manage the creation of client-facing documents, including proposals, presentations and RFP responses.

Senior Solution Consultant – Inkjet

• Provides telephone "hotline" product technical service support in a call center environment to dealers, field technicians, VARs, OEMs and/or end user customers.
• Ensures high-level customer (caller) satisfaction by analyzing problems pertaining to malfunctioning electro/mechanical equipment, computer equipment, or software applications, identifying problem areas and recommending corrective action.
• Utilizes sophisticated diagnostic tools, service aids, product schematics, and all other available product information in the assessment and resolution of called-in equipment failures or issues.
• As needed, may replicate caller's equipment failure situation in a test laboratory, to aid in the diagnosis and ultimately step the caller through the resolution procedures.
• Responds to incoming support calls (i.e. telephone, voicemail, email) in a timely, professional manner. Evaluates the caller's issue and then gives assistance utilizing the appropriate support information and documentation.
• Assumes full ownership of incoming support requests. Escalates and follows up as needed to ensure fastest possible resolution.
• Makes entries for incoming issues and all activities that pertain to any existing issues within the call database software. Entries are accurate, detailed, and include all required fields.
• Continually monitors phone, email, and voicemail queues and notifies team when attention is required.
• Escalates cases when appropriate, determining the most effective solution to a problem. Tracks cases until they are resolved.

Senior Field Service Technician

Account Sales Executive

Account Manager

Print Production Sales Executive

Sales Director, Public Sector

Account Manager 2

Production Print Executive

Account Sales Executive

Manager II, Global Programs

Senior Field Representative, Support CIP

Account Manager 2

Senior Field Representative, Field Services Support

Sales Specialist, Graphic Communications

Senior Solution Consultant – Inkjet

Field Specialist I, Advanced Product Technical Support