Senior Field Representative, Support CIP

Ricoh UK

Senior Field Representative focused on servicing and training on product solutions for Ricoh. Engaging with customers to enhance equipment utilization and provide technical support with extensive travel requirements.

Posted 7/8/2026full-timeAddison • Illinois • 🇺🇸 United StatesSenior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in configuring, installing, troubleshooting, and maintaining Ricoh products while fostering productive relationships with customers. Proficient in problem-solving and training to enhance equipment utilization and workflow efficiency.

Highest-signal resume keywords

Product ConfigurationTroubleshootingCustomer TrainingNetworkingBasic Connectivity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product RepairEquipment MaintenanceWorkflow ObservationVolume BuildingElectronicsMechanicsPrinting Software Application

Soft Skills

Professional RelationshipsProblem Solving

Certifications & Qualifications

Technology Services Training Role Inventory Certification

Industry Keywords

Ricoh EquipmentCustomer ServiceAuto InsuranceHigh School Diploma

About the role

Key responsibilities & impact

Performs product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise.
Performs full range of product repair, customer training, equipment, and workflow observation, and engages in problem solving sharing solutions to improve methods.
Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
Assembles/adjusts/maintains and shares expertise on products according to specs, and/or relevant documentation/instruction.
Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.

Requirements

What you’ll need

Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.
Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.

Benefits

Comp & perks

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.