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Senior Field Representative, Support CIP
Ricoh UKSenior Field Representative focused on servicing and training on product solutions for Ricoh. Engaging with customers to enhance equipment utilization and provide technical support with extensive travel requirements.
About the role
Key responsibilities & impact- Performs product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise.
- Performs full range of product repair, customer training, equipment, and workflow observation, and engages in problem solving sharing solutions to improve methods.
- Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
- Assembles/adjusts/maintains and shares expertise on products according to specs, and/or relevant documentation/instruction.
- Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
Requirements
What you’ll need- Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
- Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.
- Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
Benefits
Comp & perks- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
ATS Keywords
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Hard Skills & Tools
Product RepairEquipment MaintenanceWorkflow ObservationVolume BuildingElectronicsMechanicsPrinting Software Application
Soft Skills
Professional RelationshipsProblem Solving
Certifications
Technology Services Training Role Inventory Certification