Manager II, Global Programs

Ricoh UK

Global Program Manager responsible for delivering enterprise-wide projects within budget, schedule, and performance. Leading cross-functional teams and ensuring stakeholder satisfaction.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Responsible for the planning and delivery of all aspects of contracted Global Program including resources, budget, timelines and customer satisfaction for assigned program in compliance with GPMO standards
Global Single Point of Contact (SPOC) for implementation matters internally and for the customer (for assigned program including MDS project)
Manages and controls the Global Program through an appropriate communication with all Regional Program Managers (RPgMs) Ensures assignment of RPgM of applicable regions
Primary resource for escalation and tracking/accountability of Global Program to ensure timely resolution of related issues
Creates the Global Master Project Plan for implementation from regional and local project plans
Escalate requirements for project and service delivery management resources in larger markets/Opco's to ensure proper contract delivery
Coordinate assignment of necessary resources to perform Global Program / Project activities. Ensure assignment of local project resources
Responsible for monitoring the cost for deployment and managing cost
Responsible for identification and management of all the risks under the Global Program
SPOC for all assigned project activities
Provides leadership, guidance and directs activities of regional and OpCo and Technical Project Managers and project personnel
Reviews contracts and SOWs to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of the project
Accountable and responsible to ensure project brief and direction is understood by internal and external stakeholders
Responsible for central planning throughout all phases of a project lifecycle
Responsible for central kick-offs, both internal and external. Participates in regional (global regions) kickoffs and occasionally OpCo (country) kickoffs
Develop and maintain Gantt charts and project management plan for each assigned account
Posts documentation in GEMSTAR Projects portal.
Coordinate engagement with 3rd party solution providers to support customer implementations
Responsible for all central project reporting towards internal and external stakeholders
Responsible for project sign off and transition to steady state operations
Provides feedback to functional management on project personnel to assist in performance evaluations
Ensures lessons learned are communicated back to the Global Project Management Office and Operations teams.
Regularly contribute to GPMO standards processes and improvement activities.
Participate in sales calls, executive presentations, and customer events where applicable

Requirements

What you’ll need

College degree or equivalent
Eight to ten years management experience required with four to five years of that experience directly related to project management.
Minimum 4 years of global account experience with other global (RGSx regions) and OpCos
PMP certification or ability to sit for the exam is required; additional Program Management Professional (PgMP) certification and PRINCE2 certification is preferred
The position will require frequent travel including occasional international travel.

Benefits

Comp & perks

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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Hard Skills & Tools

Project PlanningBudget ManagementResource AllocationContract ReviewProject Lifecycle ManagementEscalation ManagementSOW AnalysisCustomer Satisfaction ManagementImplementation CoordinationPerformance Evaluation

Soft Skills

LeadershipGuidanceCommunicationCollaborationProblem-Solving

Certifications

Project Management Professional (PMP)Program Management Professional (PgMP)PRINCE2 Certification