Senior Field Service Technician

Ricoh UK

Senior Field Service Technician for Ricoh handling repairs on complex office equipment at customer locations. Manage territory, support other technicians, and drive revenue opportunities.

Posted 7/24/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $26 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates high-level technical skills in servicing and repairing office equipment, with a strong focus on customer relationship management and technical support. Possesses expertise in troubleshooting electro-mechanical devices and delivering effective training and seminars.

Highest-signal resume keywords

Technical SupportElectro-Mechanical DevicesCustomer ServiceIndustry CertificationTroubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Office Equipment RepairTechnical TrainingTroubleshootingElectro-Mechanical SkillsTechnical Documentation Comprehension

Soft Skills

Interpersonal SkillsVerbal CommunicationCustomer Relationship Management

Certifications & Qualifications

Industry Certification

Industry Keywords

Technology Service ConsultantProductivity LevelsRevenue GenerationOJT (On-the-Job Training)Technical Seminars

About the role

Key responsibilities & impact

Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area.
Manages territory, inventory, and customer relationships.
As a specialist, provides 2nd level technical support to other technicians.
Achieves expected productivity levels associated with assigned workload and level of experience.
Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.
Conducts OJT for new and experienced technicians as required.
Conducts technical seminars as required.
Maintains productive, professional relationship with all company personnel.

Requirements

What you’ll need

Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I.
Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.
Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
Requires an excellent working knowledge of electro-mechanical devices and electronics.
Requires expert knowledge of assigned equipment.
Skilled methodical approach to resolving problems.
Possesses strong interpersonal and verbal communications skills.
Excellent customer service skills including ability to follow up to ensure closure of issues.
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.

Benefits

Comp & perks

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.