Artificial Intelligence

• Optimize AI-Driven Product Recommendations
• Analyze and optimize how PNC’s financial products are recommended by AI agents
• Monitor competitor offerings and AI capabilities to identify opportunities for differentiation
• Ensure data quality and regulatory compliance in models used for risk assessment and product personalization
• Collaborate closely with product, marketing, and compliance teams to align AI initiatives
• Educate content creators on how to write for both machines and humans

AI Search Strategy Lead – AEO, GEO

Account Executive

• Markets credit card systems and support services for business customers
• Attracts and retains client relationships to meet sales objectives
• Develops and maintains relationships with clients
• Identifies client requirements and recommends appropriate services
• Responds to customer inquiries on internal products, services and credit card processing activities for the industry
• Manages, collects and reports on sales statistics
• Interfaces with various sales channels to facilitate the prompt referral of leads beyond the target market

Merchant Services Sales Advisor – Account Executive

Financial Planning and Analysis

• Consults on investment and insurance strategies, as well as the development of financial plans for clients
• Grows and retains an investment and insurance book of business
• Owns the client experience, efficiently handling sales and service, identifying sales and/or executing opportunities and making referrals to internal business partners as appropriate
• Acquires, expands and maintains client relationships through business development and client networking
• Grows client loyalty and share of wallet through an exceptional client experience
• Applies product and procedural knowledge to solve client problems appropriately and efficiently
• Develops and implements investment and insurance strategies for clients
• Determines the best products to support such strategies
• Presents sound financial recommendations and guidance to clients
• Establishes individual financial plans based on client financial needs and objectives
• Monitors financial plans and recommends changes as needed
• Actively and regularly coaches and educates branch staff and internal business partners to identify investment opportunities
• Drives investment education and visibility among branch staff
• In partnership with branch manager and/or investment sales associate, leads the branch team on actions to achieve investment results
• Shows urgency with activities and leads by example
• Has regular and effective communication with internal and external partners to build strong relationships that drive referral activity
• Regularly meets with branch manager and other internal business partners to communicate and review business results and pipeline management
• Meets service level agreements on lead and referral follow up
• Adheres to all applicable laws, regulations, policies and guidelines

Financial Advisor

Scrum Master

• Leading multiple teams and senior enterprise leaders through product development lifecycles
• Driving cultural change and spearheading organizational transformation
• Coaching multiple teams, including establishing new teams and promoting best practices
• Collaborating with senior enterprise leadership to advance process maturity and optimize practices
• Driving transformation initiatives and facilitating cultural change across the organization
• Identifying and implementing continuous improvements to enhance delivery and outcomes

Senior Agile Coach – SAFe SPC

Full-stack Engineer

• Provides detailed technical design and development of software solutions using existing and emerging technology platforms.
• Proposes & designs software solutions to address complex business needs.
• Writes code, tests and deploys software.
• Prepares technical and procedural documentation required for software.
• Maintains and debugs software.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities.

Senior Software Engineer – C#, Cyber Ark

Customer Support

• Performs advanced customer service activities and initiatives for specialized products and services
• Supports a complex dedicated suite of products/services, serves a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers
• Delivers CARES model to customers and service partners
• Investigates and responds to customer inquiries regarding complex products, services and issues via all channels
• Resolves customer service inquiries and issues, recommends appropriate solutions, resolves the most complex or reoccurring issues
• Maintains high levels of customer satisfaction consistent with PNC's core values

Licensed Customer Service Representative

• Consults on investment and insurance strategies, as well as the development of financial plans for clients
• Grows and retains an investment and insurance book of business
• Owns the client experience, efficiently handling sales and service
• Identifies sales and/or executing opportunities and making referrals to internal business partners
• Acquires, expands and maintains client relationships through business development and client networking
• Grows client loyalty and share of wallet through an exceptional client experience
• Develops and implements investment and insurance strategies for clients
• Determines the best products to support such strategies
• Presents sound financial recommendations and guidance to clients
• Establishes individual financial plans based on client financial needs and objectives
• Monitors financial plans and recommends changes as needed
• Actively and regularly coaches and educates branch staff and internal business partners to identify investment opportunities
• Drives investment education and visibility among branch staff
• Leads the branch team on actions to achieve investment results
• Has regular and effective communication with internal and external partners to build strong relationships that drive referral activity
• Regularly meets with branch manager and other internal business partners to communicate and review business results and pipeline management
• Meets service level agreements on lead and referral follow up
• Adheres to all applicable laws, regulations, policies and guidelines

• Develops and executes an effective business plan with emphasis on new client development, client retention and increasing overall bond underwriting business
• Leads and directs originations and structuring activities for a specific capital markets product
• Handles responsibility for revenue generation as well as talent management, performance reviews and succession planning
• Works strategically with bankers, underwriting syndicate, sales team, relationship managers, traders and other internal service partners to originate and structure capital markets bond deals
• Monitors industry and market developments, deal flow and regulatory requirements
• Responsible for driving team coordination and collaborating with Senior Management for the alignment of department's strategic goals

Capital Markets Managing Director – Public Finance

Risk

• Responsible for overseeing Independent Risk Management (IRM) challenge activities for Change@PNC Tier 1 Delivery Projects
• Gain an understanding of Change@PNC processes and Independent Project Risk Oversight (iPRO) role
• Build relationships with Business Owner/Sponsor, Project Manager, 1LOD Risk, PQA Analyst, and IRM Partners
• Participate in governance activities representing IRM and understanding project status
• Lead periodic IRM Partner meetings and provide updates on project status and risk concerns
• Coordinate with Line of Business to ensure participation in PRC analysis for Delivery Projects
• Coordinate reviews of defects, incidents, and issues with Line of Business and IRM Partners

Senior Risk and Control Advisor – Change Management Oversight

Account Manager

• Coordinates relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
• Typically works with clients with moderate levels of risk and complexity of needs.
• Works within stated guidelines to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet.
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
• Focuses on increasing client engagement and loyalty.
• Manages effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• Demonstrates ability to analyze, evaluate and mitigate credit risk for more complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.

Relationship Manager II – Small Business Banking

• Sets relationship strategies and directs relationship management activities with new and/or existing clients to grow sales, revenue and market share
• Works independently and may mentor other team members
• Creates and drives strategy to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services
• Manages risk/return and drives quality for new and/or existing clients
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks
• Drives client engagement and loyalty
• Generates ideas and best practices within Relationship Management and may mentor others
• Manages effective network of senior internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities
• Demonstrates ability to analyze, evaluate and mitigate credit risk for the most complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.

Managing Director – Senior Relationship Manager, C&IB

• Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
• Typically works with clients with basic levels of risk and complexity of needs.
• Generally works with higher degree of supervision.
• With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet.
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
• Focuses on increasing client engagement and loyalty.
• Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies.

Relationship Manager I – Business Banking

Manager

• Evaluate and make decisions on merchant pricing requests from sales and RM teams for large merchant clients.
• Key stakeholder in merchant deal reviews and documentation management.
• Conduct portfolio profitability analysis and reporting, including annual validation and review of merchant services pricing.
• Ensure accurate reporting in collaboration with external partners.
• Perform ongoing attrition analysis and develop retention strategies.
• Lead coordination of sales plans with sales leadership and internal partners.
• Manage release testing and validation for Merchant Data Warehouse.
• Collaborate with project managers to ensure compliance and development team alignment.
• Manages a data analyst and reports to General Manager of PNC Merchant Services.

Senior Manager, Pricing, Data Analysis, Revenue Initiatives

Backend Engineer

• Provides detailed technical design and development of software solutions using existing and emerging technology platforms.
• Proposes & designs software solutions to address complex business needs.
• Writes code, tests and deploys software.
• Prepares technical and procedural documentation required for software.
• Maintains and debugs software.

Senior Software Engineer – JAVA, Kafka, Microservices, Oracle

Onboarding Specialist

• Guide new restaurant and retail clients through the full Linga rOS onboarding process from kickoff to go-live.
• Conduct onboarding kickoff calls to review hardware, software licensing, menu requirements, and network readiness.
• Perform remote hardware installation and configuration, including PAX devices, printers, Android devices, iPads, KDS, and network components.
• Serve as the primary point of contact for clients during onboarding, ensuring clear communication and timely project updates.
• Review and validate all menu data, modifiers, pricing, taxes, dual-pricing settings, and payment processing configurations.
• Coordinate VAR submissions and ensure payment terminals and payment processing setups are completed accurately.
• Provide training on Linga rOS POS, KDS, Kiosk, Inventory, Loyalty, QR ordering, and online ordering features as needed.
• Manage network sign-off requirements and collaborate with customers to ensure proper infrastructure prior to installation.
• Track project milestones, identify delays or risks, and escalate issues to management when necessary.
• Support clients during their scheduled go-live, ensuring a smooth transition into daily system usage.
• Provide continued onboarding support for 30 days after go-live, ensuring system adoption and addressing post-launch adjustments.
• Record detailed case notes, documentation, and follow-up actions in CRM systems.
• Collaborate closely with Sales, Support, and Onboarding Leadership to ensure handoff consistency and customer success.
• Maintain a high level of product expertise on Linga modules, hardware compatibility, and best practices for deployment.
• Deliver an exceptional customer experience by understanding customer needs, resolving challenges, and ensuring long-term success.