Program Manager

• Support end-to-end oversight of complex, multi-workstream strategic technology programs
• Ensure program delivery aligns with enterprise goals, timelines, budgets, and expected business outcomes
• Lead cross-functional program/project teams executing organizational programs in support of corporate strategy
• Manage general and detailed planning stages of highly complex programs/projects
• Influence project decisions to achieve overall program goals
• Develop executive-ready presentations, board materials, and strategic briefings
• Translate complex program data into concise, compelling narratives for CIOs and board members
• Deliver polished decks featuring storytelling, data visualization, and actionable insights
• Partner with senior leaders and business stakeholders to align priorities and drive decision-making
• Advise leadership on program health, risks, and trade-offs
• Design and deliver enterprise-level reporting frameworks, dashboards, and KPIs
• Synthesize financials, resource data, and delivery metrics into forward-looking insights and recommendations
• Drive consistency and rigor in program reporting across initiatives
• Oversee budget forecasting, financial tracking, and resource strategy across large-scale programs
• Identify optimization opportunities across cost, capacity, and delivery performance
• Establish and enforce program governance frameworks, standards, and controls
• Champion and enhance Agile ways of working, including Scrum, Kanban, and SAFe
• Drive scalability, efficiency, and continuous improvement across delivery teams
• Evaluate program implementation and effectiveness and recommend enhancements
• Mentor other program managers
• Team with service partner leadership to ensure seamless delivery and consistent experiences across distribution channels

Program Manager III – C&IB Technology

Affiliate Manager

• Direct the design, execution, and measurement of complex, data-driven workforce strategies
• Align long-term workforce plans with strategy, risk posture, and financial plans across multiple business units
• Monitor internal and external labor market and human capital trends
• Lead advanced multi-horizon, multi-variable scenario planning
• Use data storytelling to drive executive alignment and decision velocity
• Orchestrate senior leader and executive engagement throughout strategic workforce planning
• Integrate workforce planning language and rigor across HR, Finance, and business functions
• Lead change management programs and practices
• Consult on organizational redesign for major work transformations
• Shape operating models for how and where work happens at scale
• Identify talent trends and opportunities with value/risk cases and adoption paths
• Ensure workforce plans deliver cost, productivity, staffing mix, risk, and compliance outcomes
• Drive adoption of workforce planning tools and standards and measure outcomes
• Lead strategic workforce planning governance and standards
• Contribute thought leadership to mature the enterprise workforce planning function
• Maintain subject matter expertise in HR trends, programs, solutions, and annual planning processes
• Translate plans into prioritized actions such as hiring, reskilling, automation pilots, and vendor/contractor decisions

Senior Workforce Planning Partner

Benefits Advisor

• Indirectly lead cross-functional teams to improve business planning methods
• Execute key line-of-business initiatives, growth strategies, and programs
• Lead execution and implementation of business planning processes
• Design strategic plans based on forecasts and provide improvement recommendations
• Understand business direction and needs and develop solutions, roadmaps, and assessments of potential business impacts
• Identify and execute opportunities that add significant business value and achieve business goals
• Consult and influence key decision makers to ensure cross-business and cross-functional alignment
• Serve as a subject matter resource and advocate for best practices and learning plans
• Partner with Technology leadership, Finance, and Project Management teams on project and cost center budgeting and forecasting
• Pull and analyze project financial system data and work with project managers to correct issues
• Analyze Finance data and work with Technology leadership to correct cost center forecast issues
• Gather annual strategic plans, translate them into initiative and cost center financial impacts, and enter the information into the corporate planning tool
• Facilitate business case development and change requests for portfolio initiatives
• Demonstrate customer focus, quality, and appropriate risk management practices

Senior Business Experience and Planning Advisor – Data and Automation, Clarizen, Initiative Funding Application, Benefits Realization Metrics, Oracle Fusion, Ariba, Tableau

Account Manager

• Manage relationships with new and existing clients in a book of business to grow sales, revenue, and market share
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet
• Originate, analyze, negotiate, and document credit and non-credit products and services
• Manage risk/return and drive quality for clients
• Identify and mitigate regulatory, reputational, operational, and credit risks
• Provide ideas and insights based on clients’ needs and financial well-being
• Increase client engagement and loyalty
• Build internal, community, and industry relationships to acquire and expand clients
• Present PNC’s full range of products and services
• Use reporting and sales tools to identify and convert sales opportunities
• Analyze, evaluate, and mitigate credit risk using credit fundamentals and internal credit policies
• Provide cash flow solutions to businesses with annual sales from $2 million to $10 million
• Develop and cultivate Center of Influence relationships to meet and exceed sales goals and business objectives
• Work with internal service partners to onboard and expand the business portfolio

Relationship Manager I – Business Banking

Customer Support

• Perform premium client service activities and initiatives across a broad range of products and services
• Own and resolve client problems, serving as the sole point of contact when possible
• Investigate and resolve complex inquiries involving products, services, and issues from all service channels
• Support affluent clients, including clients with multiple products in their PNC relationship
• Maintain elevated levels of client satisfaction consistent with PNC’s core values
• Demonstrate quality in client and service partner interactions
• Document client interactions and complete service requests to minimize client effort

Customer Service Rep – Priority Service

Solutions Engineer

• Architect and design enterprise collaboration solutions centered on Microsoft Teams and Microsoft Teams Rooms
• Define and enforce Teams policies, configurations, and governance frameworks
• Design, implement, and support Teams calling solutions, including PSTN integration, SIP trunks, and SBCs
• Configure, deploy, and optimize Teams Rooms hardware, peripherals, and video conferencing systems
• Design and support integrations with Zoom, WebEx, IPTV, and digital signage solutions
• Automate administrative tasks and optimize configurations using PowerShell
• Leverage Microsoft Entra ID, Azure Autopilot, and Intune for identity, device enrollment, and security controls
• Monitor service health and performance using CQD, analytics, and reporting tools
• Support ServiceNow incident and request management
• Resolve high-severity production incidents under strict SLA requirements
• Perform advanced troubleshooting using CQD, Fiddler, Wireshark, Teams logs, and Power BI
• Deliver Root Cause Analysis documentation within 5 business days of incident closure
• Collaborate with internal stakeholders and external vendors on solution design, escalations, and issue resolution
• Provide mentorship, documentation, and knowledge transfer to technical teams
• Develop solution architecture and resolve complex issues across projects
• Analyze business requirements, make recommendations, and shape future solution architecture plans
• Oversee solution architecture project outcomes and ensure project phases meet requirements

Senior Solution Architect – Collaboration Tools, MS Teams, ZOOM, WebEx, IPTV, Digital

Engineer

• Implement, operate, and support access management services, including secure provisioning and deprovisioning
• Execute workforce and non-human identity lifecycle processes, including joiner, mover, and leaver events
• Troubleshoot IAM incidents, provisioning failures, and data aggregation issues
• Own and administer the SailPoint IdentityNow platform
• Configure identity profiles, access profiles, provisioning policies, and lifecycle states
• Implement access certifications, entitlement reviews, remediation workflows, role models, access policies, and governance controls
• Support audit and compliance activities, including evidence collection and access review remediation
• Integrate SailPoint IdentityNow with SaaS applications, cloud platforms, and on-premises or hybrid systems
• Design account and entitlement aggregation for applications
• Partner with application owners to define access models, provisioning behavior, and governance requirements
• Develop SailPoint transforms, workflows, rules, and forms
• Automate access requests, approvals, and provisioning processes
• Improve identity data quality and correlation logic
• Monitor SailPoint job schedules, aggregations, and provisioning execution
• Analyze errors and trends to improve reliability and reduce operational toil
• Maintain technical documentation, integration standards, and operational runbooks
• Provide subject matter expertise in security concepts and design, build, and maintain technology solutions
• Determine implementation, sizing, integration, onboarding, and operationalization details from architectural designs
• Evaluate patches, updates, maintenance, and impacts of new standards
• Build and implement solutions and provide detailed engineering documentation
• Work with operational partners to enable transition and day-to-day supportability
• Provide production engineering support and collaborate with other groups

Identity and Access Management Engineer – GOV

Operations

• Leverage analytical tools to provide business and technical expertise for analytics processes, tools, and applications
• Create data-driven solutions for a business function or business unit
• Recommend performance measures including lifts, efficiencies, confidence intervals, and other statistical metrics
• Analyze and process data
• Build and maintain models and report templates
• Develop dynamic, data-driven solutions
• Provide business clients with detailed, actionable reports documenting data processing and analysis findings
• Consult on using business intelligence data for predictive analytics
• Facilitate implementation of new tools and data marts
• Support customer-focused decision-making and enterprise risk management practices

Business Analytics Consultant – Retail Bank Operations

• Execute routine transactions and processes using standard policies and procedures
• Handle specialized products or functional areas as assigned
• Partner internally with service partners to route calls, documents, and action items
• Ensure materials and documentation are available to complete transactions
• Confirm equipment is operational when applicable
• Respond to inquiries and ad hoc requests with documentation
• Provide feedback on workflow and received work
• Review transactions and related documents for accuracy and conformance to service levels and policies
• Verify work processes and support customer-focused, risk-managed operations within PNC’s Health Care Operations organization

Operations Associate

• Develop the operations strategy and execute the operating plan across multiple functions, sites, products, or locations
• Manage managers, supervisors, and/or individual contributors
• Lead end-to-end processing, control, and oversight of OTC and cleared derivatives payment activity
• Ensure accurate and timely settlement of cash flows across global markets
• Serve as a senior escalation point and resolve complex process and product-support exceptions
• Oversee end-to-end processes, transactions, reports, and key risk indicators
• Interact with customers and third parties to resolve escalated issues and drive business results
• Coach and develop team members, supervisors, and managers
• Lead staff meetings and translate strategic direction into tactical operating plans
• Advise service partners and customers
• Drive strategic process-improvement initiatives and represent or sponsor operations projects
• Develop, review, and approve standard operating procedures and recommend policy improvements
• Own or oversee the control framework, risk mitigation, and business resiliency activities
• Partner with Trading, Operations, Treasury, Collateral Management, Technology, and external counterparties

Investment Operations Manager II – Derivatives

Project Manager

• Establish and mature Internal Project Management and Change Governance as enterprise-wide disciplines
• Develop frameworks, standards, governance practices, and operating routines for planning, prioritizing, governing, and executing organizational change
• Create consistency, transparency, and accountability across Tempus' strategic and operational initiatives
• Partner with business leaders, Product, Technology, Operations, Risk, Compliance, Legal, and other cross-functional stakeholders
• Centralize internal project prioritization and improve transparency into organizational initiatives
• Strengthen execution discipline and align change delivery with risk, compliance, legal, and business stakeholders
• Manage and lead program managers executing organizational programs in support of corporate strategy
• Manage and assess planning stages of organizational programs and develop strategies to achieve program goals
• Oversee and report on overall program budgets
• Monitor and evaluate program implementation and effectiveness and recommend enhancements
• Coach and develop program managers
• Maintain relationships with service partner leadership to ensure seamless delivery across multiple distribution channels

Director of Internal Project Management and Change Governance

Banker

• Acquire and deepen the branch customer base through proactive sales and service activities
• Identify opportunities to improve customers’ financial wellbeing
• Collaborate with ecosystem partners to grow customers’ share of wallet
• Position PNC solutions to drive new revenue and customer loyalty
• Conduct proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement
• Deliver a full PNC conversation during every client interaction to identify appropriate solutions
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships
• Educate customers on options for managing financial transactions using technology, tools, and resources
• Identify, mitigate, and solve customer problems effectively
• Manage risk by adhering to policies and procedures and demonstrating sound judgment
• Participate in efficient and accurate branch daily operations

Personal Banker

Security Engineer

• Own and manage WIAM governance processes, including certifications, control validation, and issue lifecycle
• Ensure alignment among issues, risk, controls, and policy to improve traceability and defensibility
• Analyze metric trends and identify systemic control gaps
• Partner with application teams and stakeholders to drive remediation and control consistency
• Contribute to governance standards, procedures, and job aids
• Support audit engagements with clear, defensible evidence and narratives
• Provide technical evaluation and analysis in a specific security area
• Apply security concepts, review information and logs, execute defined tasks, analyze requirements, and create documentation
• Perform investigations, data loss prevention, data manipulation, and coordination of activities
• Address or mitigate risks and vulnerabilities
• Review and define controls
• Advise on complex security procedures and products
• Conduct security assessments and information security routines
• Investigate and recommend corrective actions for data security
• Develop policies and procedures to standardize security functions and eliminate vulnerabilities and threats
• Share knowledge with staff and oversee that business needs are met during development

Security Specialist – WIAM Governance

Procurement

• Lead development and execution of category strategies aligned with enterprise objectives
• Drive complex RFx events from ideation through contract execution
• Act as a subject matter expert and advise senior stakeholders on sourcing decisions
• Identify and implement innovative sourcing solutions and operational improvements
• Liaise between business units and Supply Chain Management
• Lead steering committees and governance forums
• Build relationships with internal stakeholders and external suppliers
• Negotiate high-value, complex contracts with a focus on risk management and compliance
• Oversee contract lifecycle management, renewals, and pipeline prioritization
• Research, evaluate, negotiate, and select suppliers for high-quality, cost-effective goods and services
• Request and review complex vendor proposals
• Prepare supplier strategies, deal strategies, financial analyses, category strategies, and other sourcing artifacts
• Develop and monitor purchasing strategies and initiate departmental improvements
• Manage multiple strategic projects and present recommendations to executive leadership

Strategic Sourcing Lead

Data Scientist

• Support Funds Transfer Pricing operations within Finance's Control division
• Lead monthly reporting and projects using the OFSA tool
• Coordinate FTP and Oracle Financial Services Application projects and methodology implementations
• Implement new or enhanced funding treatments on banking products
• Expand OFSA to consume new banking platforms
• Partner with Asset & Liability Management and Line of Business leadership to deliver accurate, timely financial results
• Derive meaning from large, disparate, unstructured, or complex datasets
• Respond to inquiries, perform analyses, and present recommendations to senior executive management
• Influence strategic decision making
• Develop, test, and implement operational changes through the system user interface
• Interpret and create complex financial models, including discounted cash flow, interest rate sensitivity, and amortization
• Lead analytics processes across multiple functions or business units
• Create data-driven solutions using complex analytical tools
• Mentor junior employees and consultants
• Consult on tool and strategy implementation, monitoring, statistical scoring, business intelligence, data quality, and analytical product or solution development
• Determine optimal analytic approaches and support development, implementation, and enhancements
• Conceptualize, develop, and continuously optimize analytical solutions for business leadership
• Analyze results, make recommendations, and communicate conclusions from complex analytical solutions to business partners and senior management