Product Manager

• Own the vision, roadmap, and value delivery for PNC’s enterprise Data Quality products (e.g., Data Quality Dashboard, RulesBased DQ, and Data Quality Pattern Recognition/DQPR)
• Serve as the voice of customers and stakeholders across Data, Risk, Technology, and Governance to ensure capabilities meet enterprise risk, governance, and business needs
• Manage and prioritize the product backlog; define clear outcomes, acceptance criteria, and success metrics
• Partner with Scrum teams and technical owners to ensure delivery aligns to intent, balancing risk, value, and delivery constraints
• Shift the organization from manual data checks toward sustained, scalable data quality capability management and continuous maturity improvements

Product Owner II – Data and Automation – Enterprise Data Governance

Support Engineer

• applies specialty product knowledge to close or administer high complexity or high risk syndicated and/or commercial loan transactions
• consults and advises customers, investors, and external and internal business partners to execute transactions
• reviews transactions and related documents including collateral and construction requirements
• verifies work processes for completeness, accuracy, and conformance to established procedures
• participates in risk mitigation activities
• may serve as a subject matter resource and provide specialty product training

Senior Loan Support Analyst – Specialty, Commercial Agency Servicing

General

• Manages home-lending production for a team of mortgage loan officers and support staff in accordance with PNC core values
• Oversees the business integrity of the market
• Manages and coordinates the activities of mortgage loan officers engaged in promoting and providing products and/or services
• Grows, retains and develops an effective sales force to cover the geography of the market
• Drives productivity through sales initiatives and leveraging marketing collateral
• Maximizes market opportunity by collaborating with internal and external business partners to establish long- and short-term sales strategies
• Manages activities to align with customer experience expectations

Mortgage Loan Officer

Consultant

• Execute OCM activities on the highest complexity programs/projects/activities
• Lead pre-project strategy activities
• Manage planning, execution and control of Organizational Change projects
• Develop & Execute Business Readiness Plans
• Conduct project meetings

Org Change Consultant

Application Engineer

• Develops, tests and implements software solutions
• Designs software solutions to address business needs
• Writes code, tests and deploys software
• Prepares technical and procedural documentation required for software
• Maintains and debugs software

Software Engineer – .NET Developer, Application Support Engineer

• Recommends loan solutions in accordance with lending guidelines and clients' requirements.
• Manages a portfolio of customer relationships.
• Seeks prospective opportunities to retain and/or develop new clients.
• Responsible for sales calls.
• Develops and prepares loan solutions and refers products and services; reviews documentation to ensure compliance.
• Manages customer pipeline for efficiency.
• Collaborates with internal and external stakeholders to complete mortgage transactions.
• Collects and analyzes customer financial information for multifaceted and/or complex borrowers.

Data Analyst

• Use a variety of analytical techniques to extract usable information from various data sources, including customer, account, and transactional data sets
• Participate in data set creation, analysis, reporting, model building, model monitoring and model documentation
• Effectively communicate analytical results, represent the modeling team in various forums to inform senior executives and various team partners of progress on key modeling efforts
• Collaboration with 1st, 2nd and 3rd line of defenses and other key stakeholders

Data Scientist – Anti-Money Laundering Analytics, Modeling

Business Analyst

• Leads, directs, and/or supports projects as defined by role
• Drives the elicitation/build of business needs (requirements/user stories) and testing strategies
• Responsible for collection and interpretation of business requirements/user stories
• Partnering with multiple stakeholders aligning business needs and expectations
• Responsible for guiding the business needs in collaboration with the technical team regarding testing strategy
• Supports applicable policy and procedure documentation
• Provides consultation to clients on business designs, problem solving and business analysis to support project management
• Develops and maintains of all applicable policy and procedure documentation
• Provides expertise and problem-solving for clients and technology teams throughout the business analysis process

Senior Business Analyst – Enterprise Change Management

Account Executive

• Markets credit card systems and support services for business customers.
• Attracts and retains client relationships to meet sales objectives.
• Develops and maintains relationships with clients.
• Identifies client requirements and recommends appropriate services.
• Responds to customer inquiries on internal products, services and credit card processing activities for the industry.
• Manages, collects and reports on sales statistics.
• Interfaces with various sales channels to facilitate the prompt referral of leads beyond the target market.

Merchant Services Account Executive – Business Banking

• directs the research, discovery, collection and interpretation of business requirements
• participates in the development and review of complex processes and procedures, workflow analytics and reporting
• may provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives
• consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams
• independently mentors, leads, and coaches other associates to affect knowledge transfer
• oversees the development and maintenance of all applicable policy and procedure documentation
• translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs
• may communicate with senior level stakeholders and technology teams on complex business requirements
• leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment
• provides direction for the successful deployment of projects
• drives the development, analysis and distribution of complex reporting

Business Analysis Advisor

• Recommends loan solutions in accordance with lending guidelines and clients' requirements
• Manages a portfolio of customer relationships
• Seeks prospective opportunities to retain and/or develop new clients
• Responsible for sales calls
• Develops and prepares loan solutions and refers products and services
• Reviews documentation to ensure compliance
• Manages customer pipeline for efficiency
• Collaborates with internal and external stakeholders to complete mortgage transactions
• Collects and analyzes customer financial information for multifaceted and/or complex borrowers

DevOps Engineer

• Lead during moments that matter; own major incident response for high-impact (P1/P2) events, ensuring rapid resolution and clear communication.
• Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware and integrations;
• Drive root cause and real fixes; champion a culture of accountability through deep root cause analysis; eliminate repeat issues by driving permanent, systemic solutions and turn data and trends into actionable improvements.
• Shape reliability at scale; Define and evolve reliability strategy across availability, resiliency, and performance; lead improvements in uptime, MTTR, and overall system health and partner with engineering to embed reliability into system design.
• Modernize operations; advance observability with best-in-class monitoring, alerting, and event management; leverage tools like Dynatrace, BigPanda, and Logscale to enable proactive detection and drive automation to reduce manual effort and create self-healing systems.
• Ensure safe and reliable change; oversee change and release governance to enable fast and safe deployments; improve change success rates, reduce production defects, and lead post-release reviews that fuel continuous improvement.
• Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock; create seamless handoffs and strong operational discipline across regions and elevate team performance, engagement, and growth.

Software Engineering Group Manager – Site Reliability Center

• Lead during moments that matter; own major incident response for high-impact (P1/P2) events, ensuring rapid resolution and clear communication.
• Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware and integrations; ensure efficient log, metric, and system analysis; oversee batch/ETL monitoring and recovery processes; foster strong collaboration across engineering, infrastructure, and vendor teams.
• Drive root cause and real fixes; champion a culture of accountability through deep root cause analysis; eliminate repeat issues by driving permanent, systemic solutions and turn data and trends into actionable improvements.
• Shape reliability at scale; Define and evolve reliability strategy across availability, resiliency, and performance; lead improvements in uptime, MTTR, and overall system health and partner with engineering to embed reliability into system design.
• Modernize operations; advance observability with best-in-class monitoring, alerting, and event management; leverage tools like Dynatrace, BigPanda, and Logscale to enable proactive detection and drive automation to reduce manual effort and create self-healing systems.
• Ensure safe and reliable change; oversee change and release governance to enable fast and safe deployments; improve change success rates, reduce production defects, and lead post-release reviews that fuel continuous improvement.
• Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock; create seamless handoffs and strong operational discipline across regions and elevate team performance, engagement, and growth. Build a trusted, compliant environment; ensure alignment with enterprise governance, audit, and regulatory standards and strengthen risk management, controls, and operational documentation.

Software Engineering Group Manager – Site Reliability

Operations

• Supports a critical operational support service, process, capability or initiative within an operational unit
• establishes and monitors process performance measurements and business impact
• prepares performance statistics and reports for internal stakeholders and senior management
• monitors the production workflow and assists team members with escalated process issues
• independently identifies and resolves exceptions and serves as a point of escalation
• monitors effectiveness and efficiency of production and/or process
• ensures the business adheres to policies, procedures and regulatory standards.
• drives risk mitigation activities.

Operations Advisor

Account Manager

• Handles relationship management activities with new and/or existing clients in a book of business
• Manages risk/return and drives quality for new and/or existing clients
• Actively identifies and mitigates different types of risk
• Focuses on increasing client engagement and loyalty
• Builds effective network of internal and external relationships
• Leverages reporting and sales tools to identify and convert sales opportunities

Product Owner II – Data and Automation – Enterprise Data Governance

Senior Loan Support Analyst – Specialty, Commercial Agency Servicing

Mortgage Loan Officer

Org Change Consultant

Software Engineer – .NET Developer, Application Support Engineer

Mortgage Loan Officer

Data Scientist – Anti-Money Laundering Analytics, Modeling

Senior Business Analyst – Enterprise Change Management

Merchant Services Account Executive – Business Banking

Business Analysis Advisor

Mortgage Loan Officer

Software Engineering Group Manager – Site Reliability Center

Software Engineering Group Manager – Site Reliability

Operations Advisor

Relationship Manager I – Business Banking