Senior Solution Architect – Collaboration Tools, MS Teams, ZOOM, WebEx, IPTV, Digital

PNC

PNC solution architect designing and supporting Microsoft Teams collaboration platforms for banking operations. Leading Teams Rooms, voice, security, integrations, incident resolution, and enterprise architecture.

Posted 8/15/2026full-timePittsburgh • Colorado, Ohio, Pennsylvania, Texas • 🇺🇸 United StatesSenior💰 $80,000 - $185,150 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in architecting and designing enterprise collaboration solutions, particularly with Microsoft Teams and related technologies. Proficient in implementing governance frameworks, troubleshooting, and optimizing configurations to enhance communication and collaboration efficiency.

Highest-signal resume keywords

Microsoft Teams AdministrationPowerShell ScriptingPSTN IntegrationMicrosoft Entra IDServiceNow Incident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Unified CommunicationsCollaboration TechnologiesTeams Rooms ConfigurationConditional Access PoliciesDirect RoutingSession Border ControllersMicrosoft Graph APICQD TroubleshootingRoot Cause AnalysisVideo Conferencing Systems

Soft Skills

Vendor ManagementStakeholder CommunicationAnalytical SkillsProblem-SolvingDocumentation

Tools & Technologies

Microsoft TeamsPower BIServiceNowZoomWebExIPTVDigital SignageAzure AutopilotIntuneFiddler

Industry Keywords

Collaboration SolutionsGovernance FrameworksIncident ManagementService Health MonitoringSLA Requirements

Tech Stack

Tools & technologies

AndroidAzureITSMServiceNow

About the role

Key responsibilities & impact

Architect and design enterprise collaboration solutions centered on Microsoft Teams and Microsoft Teams Rooms
Define and enforce Teams policies, configurations, and governance frameworks
Design, implement, and support Teams calling solutions, including PSTN integration, SIP trunks, and SBCs
Configure, deploy, and optimize Teams Rooms hardware, peripherals, and video conferencing systems
Design and support integrations with Zoom, WebEx, IPTV, and digital signage solutions
Automate administrative tasks and optimize configurations using PowerShell
Leverage Microsoft Entra ID, Azure Autopilot, and Intune for identity, device enrollment, and security controls
Monitor service health and performance using CQD, analytics, and reporting tools
Support ServiceNow incident and request management
Resolve high-severity production incidents under strict SLA requirements
Perform advanced troubleshooting using CQD, Fiddler, Wireshark, Teams logs, and Power BI
Deliver Root Cause Analysis documentation within 5 business days of incident closure
Collaborate with internal stakeholders and external vendors on solution design, escalations, and issue resolution
Provide mentorship, documentation, and knowledge transfer to technical teams
Develop solution architecture and resolve complex issues across projects
Analyze business requirements, make recommendations, and shape future solution architecture plans
Oversee solution architecture project outcomes and ensure project phases meet requirements

Requirements

What you’ll need

Minimum 5 years of experience in unified communications, collaboration technologies, or solution architecture
Multiple years of IT experience
Hands-on experience with Microsoft Teams, Teams Rooms (Windows and Android), and related collaboration platforms
Strong knowledge of Microsoft Entra ID, Azure Autopilot, and Intune
Experience configuring and troubleshooting Conditional Access policies and Entra ID issues
Advanced proficiency in PowerShell scripting and Microsoft Graph API
Extensive experience with Teams Voice, PSTN integration, Direct Routing, and Session Border Controllers
Deep understanding of Teams administration, policies, and governance models
Experience integrating or supporting Zoom, WebEx, IPTV, and digital signage platforms
Strong troubleshooting skills using CQD, Power BI, and call quality metrics
Familiarity with ITSM tools, preferably ServiceNow
Excellent vendor management and stakeholder communication skills
Ability to work independently and collaboratively
Strong documentation, analytical, and problem-solving capabilities
University/college bachelor's degree
Comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree
Must not require employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT
Must work from a quiet, secure, and confidential home-based workspace if remote work is approved

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level
Remote work from a quiet, secure, and confidential home-based workspace when approved
Incentive eligibility based on company, business, and/or individual performance