Customer Service Rep – Priority Service

PNC

PNC premium customer service representative supporting affluent banking clients. Resolving complex product and service inquiries with personalized, high-touch support.

Posted 8/17/2026full-timePennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $37,500 - $68,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and customer experience management, ensuring high levels of client satisfaction through effective communication and problem-solving skills. Possesses strong knowledge of products and services, with a focus on accuracy and attention to detail.

Highest-signal resume keywords

Client Relationship ManagementCustomer Experience ManagementFraud Detection And PreventionEffective CommunicationsProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product KnowledgeCustomer Care Center ExperienceAttention To DetailDecision MakingCritical ThinkingManaging Multiple PrioritiesTech Savvy

Soft Skills

Client ServiceEffective CommunicationProblem Solving

Certifications & Qualifications

Job-Specific Certifications

Industry Keywords

Client SatisfactionService RequestsAffluent ClientsService ChannelsHome-Based Workspace

About the role

Key responsibilities & impact

Perform premium client service activities and initiatives across a broad range of products and services
Own and resolve client problems, serving as the sole point of contact when possible
Investigate and resolve complex inquiries involving products, services, and issues from all service channels
Support affluent clients, including clients with multiple products in their PNC relationship
Maintain elevated levels of client satisfaction consistent with PNC’s core values
Demonstrate quality in client and service partner interactions
Document client interactions and complete service requests to minimize client effort

Requirements

What you’ll need

Associate degree required
Typically requires 3+ years of experience
Related experience or product knowledge
Comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree
Customer Care Center experience
Knowledge across multiple products and services
Accuracy and attention to detail
Client relationship management
Customer experience management
Decision making and critical thinking
Effective communications
Fraud detection and prevention
Managing multiple priorities
Problem solving
Products and services knowledge
Tech savvy
Ability to work shifts between 9am–12am Eastern, including weekends
Must work from a quiet, secure, and confidential home-based workspace if approved for remote work
No employment visa sponsorship or STEM OPT participation

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level