Operations Associate

PNC

Operations Associate processing healthcare transactions for PNC, a diversified financial services company. Reviewing documentation, routing service requests, and ensuring accuracy, compliance, and service-level adherence.

Posted 8/13/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $30,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational knowledge and attention to detail while executing transactions and managing multiple priorities. Capable of effective communication and problem management within a customer-focused environment.

Highest-signal resume keywords

Operational Functions KnowledgeAttention To DetailEffective CommunicationProblem ManagementCustomer-Focused Approach

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transaction ProcessingDocument ReviewWorkflow FeedbackStandard Operating Procedures KnowledgeRisk Management

Soft Skills

Ability To Manage Multiple Priorities

Industry Keywords

Health Care OperationsService LevelsCustomer Service

About the role

Key responsibilities & impact

Execute routine transactions and processes using standard policies and procedures
Handle specialized products or functional areas as assigned
Partner internally with service partners to route calls, documents, and action items
Ensure materials and documentation are available to complete transactions
Confirm equipment is operational when applicable
Respond to inquiries and ad hoc requests with documentation
Provide feedback on workflow and received work
Review transactions and related documents for accuracy and conformance to service levels and policies
Verify work processes and support customer-focused, risk-managed operations within PNC’s Health Care Operations organization

Requirements

What you’ll need

Prior experience is not required
No university or college degree, high school diploma, or GED is required
Comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree
Knowledge of operational functions and products and services
Accuracy and attention to detail
Effective communications
Ability to manage multiple priorities
Problem management and process management knowledge
Knowledge of standard operating procedures
Customer-focused approach
Ability to assess and manage business risks
Must work Monday–Friday, 7:00 AM–3:30 PM
Must be eligible to work without employment visa sponsorship; PNC will not sponsor employment visas or participate in STEM OPT
Ability to work from a quiet, secure, and confidential home-based workspace if approved for remote work

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level
Incentive-eligible compensation based on company, business and/or individual performance