Financial Planning and Analysis

• Consults on investment and insurance strategies
• Grows and retains an investment and insurance book of business
• Owns the client experience, handling sales and service
• Acquires, expands and maintains client relationships
• Applies product and procedural knowledge to solve client problems
• Develops and implements investment and insurance strategies for clients
• Monitors financial plans and recommends changes as needed
• Coaches and educates branch staff to identify investment opportunities
• Drives investment education and visibility among branch staff

Financial Advisor

Product Manager

• Execute digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices
• Monitor the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences
• Prioritize and decisions recommendations
• Support business case development
• Develop and design the features of new or existing digital experiences to take advantage of an identified market need or opportunity
• Manage the development, production, roll-out or promotion of digital experiences
• Partner with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals
• Participate in product-specific marketing initiatives
• May participate in client facing activities
• Support risk management, compliance, and audit needs
• Support business, financial, and customer experience results of digital experiences and effectively recommend modifications in experiences and/or marketing to improve results

Lead Digital Product Manager

• Consults on investment and insurance strategies, as well as the development of financial plans for clients
• Grows and retains an investment and insurance book of business
• Owns the client experience, efficiently handling sales and service, identifying sales and/or executing opportunities and making referrals to internal business partners as appropriate
• Acquires, expands and maintains client relationships through branch business development and outbound calling
• Grows client loyalty and share of wallet through an exceptional client experience
• Applies product and procedural knowledge to solve client problems appropriately and efficiently
• Develops and implements investment and insurance strategies for clients
• Determines the best products to support such strategies
• Presents sound financial recommendations and guidance to clients
• Establishes individual financial plans based on client financial needs and objectives
• Monitors financial plans and recommends changes as needed
• Actively and regularly coaches and educates branch staff and internal business partners to identify investment opportunities
• Drives investment education and visibility among branch staff
• In partnership with branch manager and/or investment sales associate, leads the branch team on actions to achieve investment results
• Shows urgency with activities and leads by example
• Has regular and effective communication with internal and external partners to build strong relationships that drive referral activity
• Regularly meets with branch manager and other internal business partners to communicate and review business results and pipeline management
• Meets service level agreements on lead and referral follow up
• Adheres to all applicable laws, regulations, policies and guidelines

Financial Solutions Advisor

Operations

• leads critical operational support and/or implementation of complex services, processes, capabilities or initiatives within an operational unit
• oversees performance and risk indicators
• establishes process performance measurements and oversees business impact
• communicates performance statistics to internal stakeholders and senior management
• promotes the production workflow and oversees escalated process issues
• identifies and manages the resolution of exceptions and serves as a point of escalation
• coaches operations process managers and team members
• develops and oversees policy change and/or improvement
• ensures understanding, acceptance and support for business support services, methods, capabilities or initiatives

Operations Consultant

Full-stack Engineer

• Define and implement application architectures using microservices, MVC, and CQRS patterns to ensure scalability, maintainability, and performance.
• Serve as a subject matter expert, mentoring development teams on best practices, design principles, and emerging technologies.
• Design, develop, and deploy software solutions using PNC’s technology stack and CI/CD standards.
• Participate fully in Agile ceremonies and collaborate as an integral member of the development team.
• Implement enhancements, reports, and data extracts required by regulatory bodies.
• Build new technology capabilities to support Capital Markets Fixed Income operations.
• Ensure adherence to SOLID principles, maintain high code quality, and perform thorough unit testing.
• Collaborate with cross-functional teams to deliver scalable and secure solutions.

Principal Software Engineer – Microservices, SQL, Unit Testing, SOLID

• Design, develop, and deploy software solutions using PNC’s technology stack and CI/CD standards.
• Participate fully in Agile ceremonies and collaborate as an integral member of the development team.
• Implement enhancements, reports, and data extracts required by regulatory bodies.
• Build new technology capabilities to support Capital Markets Fixed Income operations.
• Ensure adherence to SOLID principles, maintain high code quality, and perform thorough unit testing.
• Collaborate with cross-functional teams to deliver scalable and secure solutions.

Senior Software Engineer – SQL, Unit Testing, SOLID Principles

Risk

• Oversees the execution of complex components of the audit plan
• Advises on strategic priorities and complex audits
• Finalizes annual and dynamic audit planning and risk assessments
• Makes recommendations regarding team resources deployment
• Consults with a collaborative mindset and develops productive client and team relationships

Audit Lead, IT Governance & Project Team

IT Support

• Manage financial, compliance, and/or operational audit reviews, including the evaluation of design and operating effectiveness of internal controls to mitigate risks
• Prepare work papers to support complex, or higher-risk-based, and/or conclusion-based audit assignments
• Finalize audit findings, recommendations, and audit deliverables
• Assist with annual and dynamic audit planning and risk assessments
• Develop audit scope, objectives, and work plans

Senior Audit Manager – Operational Risk Management

• Lead the development and enhancement of cyber and technology risk practices
• Build and validate quantification models and produce loss exceedance curves
• Conduct independent challenges of scenarios and control efficacy claims
• Facilitate workshops with cross-functional teams for risk alignment
• Deliver executive reporting on top cyber risks and appetite considerations
• Mentor analysts and uplift quant capabilities
• Ensure alignment with policy, regulatory standards, and operational risk

LOB Risk Lead

Compliance

• Manages financial, compliance, and/or operational audit reviews
• Possesses data literacy/visualization to perform data analysis
• Prepares work papers to support complex, or higher-risk-associated audit assignments
• Demonstrates clarity of thought, and orderliness of presentation
• Reviews the work of others to ensure the quality and accuracy of audit’s analysis and conclusions
• Applies professional judgment and skepticism to reach logical, timely, productive, and risk-based decisions

Audit Lead – Compliance

Project Manager

• Lead and deliver complex infrastructure initiatives under the CTO organization, with an emphasis on:
• ○ Core infrastructure services (networking, mainframe)
• ○ Infrastructure hardware deployments
• ○ Data center stand-up and expansion efforts
• Manage end-to-end project lifecycle activities, including:
• ○ Scope definition, planning, scheduling, and execution
• ○ Risk, issue, and dependency management
• ○ Budget, timeline, and resource coordination
• Partner closely with engineering, architecture, operations, and vendor teams to ensure successful infrastructure delivery
• Translate highly technical concepts into clear project plans and executive-level updates
• Provide structure and leadership in environments where technical depth on the broader team may be limited
• Support enterprise infrastructure buildouts required to enable critical banking capabilities
• Ensure alignment with infrastructure standards, controls, and lifecycle best practices
• Drive accountability and execution across cross-functional stakeholders

Project Manager III – Infrastructure

• Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals
• Typically works with clients with basic levels of risk and complexity of needs
• With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services
• Manages risk/return and drives quality for new and/or existing clients
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being
• Focuses on increasing client engagement and loyalty
• Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.

Financial Wellness Consultant

Support Engineer

• Apply specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with elevated borrower relationships and/or complexity to include increased communication and autonomy.
• Support the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders.
• Analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.
• All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
• Resolve non-compliant issues through written and verbal communication with both internal and external parties.
• Review and process loan payments, escrows and reserve account disbursements.
• Assist in the preparation of periodic reporting including investor, internal and regulatory reports.
• Perform covenant compliance testing.
• Maintain accurate and up-to-date loan servicing records in the servicing system.
• Support the onboarding of new loans and the transition of paid-off or transferred loans.
• Support tax and insurance administration.
• Perform collection activities on delinquent accounts.
• Review reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.
• Serve as a subject matter resource and may provide specialty product training.

Senior Loan Support Analyst – Investor Reporting

• Serves as the first line of defense for monitoring incoming notices from Agent Banks and Clients by managing assigned mailboxes.
• Review, save, and route notices accurately to the appropriate Loan Analyst for timely processing.
• Deliver high priority notices to the correct Loan Analyst with exceptional attention to detail, ensuring accurate identification of:
• o Effective date
• o Transaction type
• o Customer name
• Save advance notices using established standard naming conventions in both the shared drive and SharePoint.
• Communicate closely with Loan Analysts to interpret and clarify notices, as Loan Analysts rely on Workflow Coordinators for 100% accuracy.
• Assist Loan Analysts with researching notices and resolving discrepancies as needed.

Senior Loan Support Analyst – Workflow Coordinator

• Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures.
• May have specific responsibility for one or multiple specialized products or functional areas.
• Identifies and addresses exceptions.
• Serves as a point of escalation for complex transactions.
• Partners internally with service partners to route calls, documents or other action items to complete transactions.
• Interacts with external customers to complete transactions.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Provides consultation and advice to internal and external customers.
• Reviews existing processes, recommends improvements and drives implementation.
• Serves as a subject matter resource for process improvement projects.
• Trains and onboards new hires.
• Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures.
• Participates in risk mitigation activities.