Mortgage Loan Officer

PNC

Mortgage Loan Officer originating and managing mortgage loans for PNC customers. Building client relationships and completing compliant transactions across the Greater Phoenix market.

Posted 9/9/2026full-timePhoenix • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loan origination, customer relationship management, and financial analysis to create customized loan solutions while ensuring compliance with lending guidelines. Strong ability to manage customer pipelines and collaborate with stakeholders to enhance customer satisfaction and retention.

Highest-signal resume keywords

Loan OriginationCustomer Relationship ManagementFinancial AnalysisMortgage KnowledgeSales Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan SolutionsDocumentation SkillsCustomer Solutions KnowledgeBanking Products KnowledgeCustomer Experience Management

Soft Skills

Effective CommunicationsClient Prospecting Skills

Industry Keywords

Mortgage ProductsSales TasksRisk ManagementConsumer Financial Protection Bureau Regulations

About the role

Key responsibilities & impact

Recommend loan solutions in accordance with lending guidelines and clients' requirements
Manage a portfolio of customer relationships
Seek prospective opportunities to retain and/or develop new clients
Conduct sales calls
Develop and prepare loan solutions
Refer products and services
Review documentation to ensure compliance
Manage the customer pipeline for efficiency
Collaborate with internal and external stakeholders to complete mortgage transactions
Collect and analyze customer financial information for multifaceted and/or complex borrowers
Focus on customer needs and satisfaction when creating customized solutions
Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework

Requirements

What you’ll need

Proven history of production in the market
Appropriate knowledge, skills, and abilities for the role
Banking products knowledge
Client prospecting skills
Customer relationship management
Customer solutions knowledge
Documentation skills
Mortgage knowledge
Sales skills
Customer experience management
Effective communications
Financial analysis
Loan origination
Mortgage products
Sales tasks and activities
Scheduling work and activities
Selling
Roles at this level typically require a university/college degree with less than 1 year of professional experience and/or successful completion of a formal development program; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
No required certification(s)
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position
No required or preferred language assessments

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level
Additional time off based on years of service