Software Engineering Manager – Site Reliability

PNC

Software Engineering Manager leading SRE teams and production reliability for PNC’s banking technology platforms. Driving incident response, observability, automation, and resilient 24x7 operations.

Posted 9/7/2026full-timePittsburgh • Alabama, Arizona, Colorado, Ohio, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $100,100 - $185,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Site Reliability Engineering and DevOps practices, with a strong focus on incident management, operational leadership, and system reliability improvements. Proven ability to lead and develop teams in high-availability environments while ensuring compliance and governance.

Highest-signal resume keywords

Site Reliability EngineeringIncident ManagementDevOps Best PracticesMonitoring ToolsChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Production SupportAutomationCapacity PlanningPerformance TuningRoot Cause AnalysisETL MonitoringDatabase ManagementCloud PlatformsLinuxWindows

Soft Skills

LeadershipCoachingCollaborationAccountabilityCommunication

Tools & Technologies

DynatraceBigPandaLogscaleMongoDBCassandraOracleSQLElasticsearchRedisKafka

Industry Keywords

High AvailabilityDisaster RecoveryOperational MaturityGovernanceRisk Compliance

Tech Stack

Tools & technologies

CassandraCloudElasticSearchETLKafkaLinuxMongoDBOracleRedisSQL

About the role

Key responsibilities & impact

Lead, coach, and develop SRE and related teams
Set goals, drive accountability, and foster ownership, innovation, continuous learning, and DevOps/SRE best practices
Partner with cross-functional stakeholders to align technology and business objectives
Provide after-hours operational leadership and participate in on-call leadership rotations
Lead end-to-end response and remediation for major P1/P2 incidents
Guide triage, diagnostics, troubleshooting, service restoration, stakeholder communication, and post-incident analysis
Serve as escalation point for complex production issues across applications, infrastructure, databases, middleware, and integrations
Oversee batch/ETL monitoring and recovery processes
Lead root cause analysis and permanent remediation for recurring incidents
Oversee change management, release execution, readiness validation, rollback strategies, risk assessments, CAB reviews, and post-implementation reviews
Build and optimize monitoring, dashboards, alerting, and observability frameworks using enterprise tools including Dynatrace, BigPanda, and Logscale
Lead high availability, disaster recovery, failover, continuity testing, MTTR, uptime, and reliability improvements
Guide capacity planning and performance tuning for scalable systems
Manage distributed teams supporting critical systems in a global 24x7 operation
Automate incident remediation, monitoring, alerting, deployment, and validation; standardize runbooks and automation frameworks
Ensure governance, risk, compliance, audit support, vulnerability remediation, access management, and data governance
Manage development projects, development teams, and application support functions
Oversee application programming and analysis projects, including development, installation, and maintenance
Monitor adherence to quality standards and analyze applications against business needs and specifications

Requirements

What you’ll need

5+ years of related experience
3+ years of management experience
Strong experience in Site Reliability Engineering, Production Support, or DevOps
Proven ability to lead teams in high-availability, enterprise environments
Deep understanding of incident, problem, and change management frameworks
Hands-on knowledge of monitoring tools, cloud/infrastructure platforms, and automation
Experience improving system reliability, observability, and operational maturity
Experience with OCP under infrastructure; Linux/Windows
Experience with MongoDB and Cassandra; Oracle and SQL
Working knowledge of Elasticsearch, Redis, MQ, and Kafka is a plus
University/college degree typically required; comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree
No required certifications
No required licenses
No required or preferred language assessments
Must work in one of the listed Technology Hub locations and attend the office weekly
PNC will not provide sponsorship for employment visas or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level and years of service