Full-stack Engineer

• provide technical leadership and operational oversight across a diverse portfolio of enterprise applications
• ensure application reliability, performance, monitoring, reporting, and continuous delivery
• drive continuous improvement through post-incident reviews and preventive actions
• lead incident response, troubleshooting, and root cause analysis for production outages
• develop runbooks, operational documentation, and recovery procedures

Software Engineer Lead – Retail RTB

Systems Engineer

• Participates in analyzing business requirements and production specifications for changes made to technology applications.
• Formulates and defines the system scope and objectives, based on user needs and business processes.
• Directs business process improvement projects for internal business groups, aiming to improve business results.
• Identifies and documents all system constraints, implications and consequences of various proposed system changes.
• Provides recommendations for addressing and resolving business issues, for a specific business group.

Senior Business Systems Analyst, Digital Investments

Product Designer

• Lead, coach, and develop a team of designers, fostering growth, engagement, and design excellence.
• Set design vision and strategy across a suite of products, workflows, and platforms.
• Drive the transformation of complex operational experiences through process design, systems thinking, and workflow architecture.
• Partner with business, product, and technology leaders to align priorities and deliver meaningful outcomes.
• Establish and scale experience patterns, standards, and design system adoption across teams.
• Create alignment across initiatives to ensure connected, consistent, and efficient user experiences.
• Leverage research, insights, and data to inform strategy and decision-making.
• Communicate design direction and influence stakeholders at all levels of the organization.
• Ensure high-quality design execution across multiple teams, products, and initiatives.

Senior Experience Design Manager

• Create impactful digital solutions that shape product strategy and user experience
• Collaborate with designers, agile teams, and product leaders
• Execute UX efforts that help individuals and families better understand their investment goals and decisions
• Apply your UX and UI skills to an established product by owning the end-to-end experience
• Understand problems and goals, map user flows, and prototype interactions
• Leverage insights from user interviews and other research analysis to understand user needs
• Facilitate brainstorming and design sessions
• Communicate design strategy to teammates and partners
• Work closely with front-end developers and product managers

Senior Experience Designer

• Aligns business strategy with software solutions
• Proposes, designs & codes software solutions
• Oversees technical and procedural documentation
• Leads complex problem solving
• Provides technical guidance and support to colleagues and solution development
• Displays innovative approaches to advance business initiatives

Principal Software Engineer – Pipeline Engineering Team

Analyst

• Analyze mainframe capacity, utilization, and performance trends using RMF, SMF, CA-MICS, MXG, SAS, Mainview, Systemware, and related reporting tools.
• Produce and maintain daily, weekly, monthly, and ad hoc performance and capacity reports to support operational decision-making and long-range planning.
• Interpret system data to identify bottlenecks, performance issues, and optimization opportunities involving CPU, memory, disk I/O, workload management, and coupling facility activity.
• Support workload analysis and tuning across z/OS environments, including WLM service classes, initiators, application environments, and job flow behavior.
• Review and maintain knowledge of LPAR configurations, processor capacity, memory constraints, channel configurations, and overall system architecture.
• Provide mainframe hardware support by coordinating with vendors and internal teams on microcode installation, hardware fixes, new device implementation, and maintaining current code levels on hardware management consoles.
• Assist with incident, problem, and change management activities through established IT service management processes, including ServiceNow and enterprise change procedures.
• Support software and configuration changes through established controls and deployment processes, including Endevor procedures and change governance standards.
• Use diagnostic and monitoring tools such as Strobe, Syslog, OPSLOG, SDSF, and TSO/E utilities to investigate system behavior, troubleshoot issues, and support root cause analysis.
• Collaborate with infrastructure, engineering, operations, and project teams to support service reliability, capacity planning, and mainframe modernization or expansion initiatives.
• Maintain familiarity with enterprise standards, reporting repositories, project tracking tools, and technical documentation sources required for the role.

Infra Configuration Consultant – Mainframe Capacity, Performance Analyst

Support Engineer

• Applies specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans
• Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders
• Analyzes and interpret complex loan agreements to accurately apply loan terms in loan servicing activities
• Resolves non-compliant issues through written and verbal communication with both internal and external parties
• Reviews and process loan payments, escrows and reserve account disbursements
• Assists in the preparation of periodic reporting including investor, internal and regulatory reports
• Performs covenant compliance testing
• Maintains accurate and up-to-date loan servicing records in the servicing system
• Supports the onboarding of new loans and the transition of paid-off or transferred loans
• Supports tax and insurance administration
• Performs collection activities on delinquent accounts
• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts
• May serve as a subject matter resource and may provide specialty product training

Senior Loan Support Analyst – Servicing Transfers

Ecommerce

• Act as a strategic partner for between our MarTech team and Retail Banking, helping guide how consumer banking experiences are envisioned, designed, and delivered on PNC.com.
• Work closely with Marketing, Design, Technology, Line of Business partners and digital agency, focusing on defining what experiences should be built and why, ensuring alignment with customer needs and enterprise strategy.
• Contribute to the reimagining of PNC’s digital experiences and the underlying capabilities that power them, helping shape decisions during updates to PNC.com and the ongoing evolution of the platform.
• Represent Retail Banking throughout the discovery, planning, and design of PNC.com enhancements.
• Partner with Marketing and Line of Business leaders to identify strategic and scalable use cases for digital experiences and personalization.
• Ensure Retail priorities are clearly articulated and reflected in enterprise digital decisions.
• Identify competitive gaps that can be closed.
• Translate business objectives into end‑to‑end digital journeys, guiding and identifying how Adobe Experience Manager delivers meaningful, personalized experiences.
• Collaborate with Design and Development teams to ensure digital experiences deliver on strategic intent, not just functional requirements.
• Apply design thinking, test‑and‑learn methodologies, and performance analytics to evaluate experience effectiveness and drive continuous improvement.
• Leverage customer insights, analytics, and market trends to inform recommendations and influence experience roadmaps.
• Facilitate intake, briefing, and alignment conversations, ensuring clarity across a diverse set of stakeholders.
• Ensure digital experiences meet operational, regulatory, and risk requirements in partnership with governance teams and can be executed at scale.

Senior Digital Product Manager – PNC.com Retail Experience Strategy

• creates and leads the technical design and development of software solutions
• proposes & designs software solutions to address complex business needs
• prepares technical and procedural documentation
• facilitates complex problem resolution
• provides technical guidance and support to colleagues
• reviews coding, testing, and documentation of software
• applies modern principles, methodologies and tools to advance business initiatives and capabilities

Software Engineer – Lead

Marketing

• Independently implements and manages a broader set of defined market programs/initiatives
• Leverages a strong comprehension of marketing strategies
• Contributes to thought leadership and builds consensus across the partnership resulting in increased rigor around program/initiative execution
• Develops and executes complex marketing programs/initiatives and activities that may include advertising, sales content and internal communications
• Proactively collects and synthesizes data in order to identify trends
• Readily identifies the strategic and tactical implications
• Ensures all operating activities are delivered within the established budget framework
• Implements and oversees activities including coordination with legal, compliance, finance, risk and other key partners
• Partners with agencies, third parties and internal business partners to coordinate development and execution of programs/initiatives

Associate Marketing Lead – Wealth Management

Product Manager

• Drives business and financial results through the selection, design, development and promotion of new and existing products or experiences utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
• Uses knowledge of emerging technologies to deliver products to customers through all applicable channels.
• Prioritizes and makes decisions regarding product recommendations.
• Develops business case, business plan and roll-out of specific products or experiences.
• Monitors the marketplace to assess product, technology, and market trends to identify a market need or opportunity.
• Recommends new products or enhancements to existing products or experiences and develops and designs innovative features.
• Manages the development, production, roll-out, pricing or promotion of specific products, and recognizes, anticipates and resolves operational and process problems that arise.
• Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners.
• Participates in client-facing and external stakeholder activities to ensure all product offerings or experiences meet strategic goals.
• Develops product-specific marketing initiatives.
• Supports risk management, compliance and audit needs as part of the first line of defense.
• Drives business, financial and customer experience results of new and existing products and recommends modifications in product features and/or marketing to improve results.

Senior Product Manager – P&C

Customer Support

• handle customer inquiries such as filing disputes, assisting with online banking questions, and other various tasks.
• expand the conversation by presenting products and services that will grow their relationship with PNC.
• educate customers on best options for their individual situation.
• Maintain high levels of customer satisfaction consistent with PNC's core values.
• Performs customer service and sales support activities and initiatives.
• Transitions service conversations to present sales opportunities.
• Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues via all channels through which customers are served.
• Resolves customer service inquiries and issues.

Sales & Service Representative – Customer Care Center

Backend Engineer

• Develops, supports and implements data services for multiple applications to meet business objectives and user requirements.
• Uses technical knowledge and industry experience to design, build and maintain technology solutions.
• Works closely with users, developers, operations and business partners to define data service requirements and the data preparation process development.
• Designs and builds data service infrastructure on multiple data platforms, according to key business processes and the overall workflow.
• Develops and implements data solutions for multiple applications to ensure its scalability, availability and maintainability.
• Implements data migration and transformation activities/processes to ensure the accuracy and security of data solutions.

Data Engineer, Python Analytical Environment

Financial Crime

• Support and enhance PNC’s Anti-Money Laundering (AML) program by partnering with stakeholders to design and implement various AML AI solutions.
• Design requirements, provide input on practical applications, and support adoption of solutions while ensuring appropriate review, challenge, and alignment with regulatory expectations and enterprise risk management practices.
• Communicates effective enterprise wide and business unit compliance program requirements and implications to comply with the Bank Secrecy Act, AML, USA PATRIOT ACT and Sanctions Program.
• Provides AML and Sanctions advice and critical challenge to senior staff, lines of business and operational execution areas.
• Updates Compliance policies and procedures as needed.
• Ensures that Compliance Manuals, Front Office Manuals, policies and procedures accurately reflect current laws, rules, other regulatory requirements and management intent.
• Coordinates regulatory examinations and inquiries, including the coordination of interviews and information requests from regulatory agencies.
• Identifies and helps to define the enterprise wide AML and Sanctions program objectives for assigned line(s) of business, products/services and operational execution areas that may execute program components to comply with the Bank Secrecy Act, AML, USA PATRIOT ACT and Sanctions Program.

AML Sanctions Advisor – AI Validation, Governance

Insurance

• Determine compliance of insurance policies on real estate loans
• Interact with borrowers and clients to obtain evidence of compliant insurance
• Correspond with borrowers, insurance agents, and insurance companies to resolve issues
• Escalate non-compliant coverages to management for resolution
• Support additional analytical responsibilities related to insurance coverage