Product Manager

• Use big data to develop customer segmentation analysis
• Research and develop engagement measurement frameworks, attribution analysis, and customer-level profitability analysis
• Work across functions and products to drive consensus on customer segmentation and engagement definitions
• Derive analytical insights and support product teams in understanding business strategy and customer behaviors
• Work with stakeholders to further the customer segmentation framework
• Perform data analysis around credit card, debit card, and deposit products
• Develop key engagement metrics and attribution analysis of changes
• Partner with cross-functional teams to develop performance monitoring dashboards
• Lead or support initiatives involving the selection, design, development, and promotion of new or existing products
• Participate in customer-focused quality assessments and improvement processes
• Develop business cases, business plans, and roll-outs for less complex products or initiatives
• Analyze product, technology, market trends, and third-party requirements to design innovative product features and enhancements
• Manage development, production, roll-out, pricing, or promotion of less complex products or initiatives
• Resolve operational and process problems
• Work with sales, marketing, digital channel delivery, and internal and external partners throughout the product lifecycle
• Support risk management, compliance, and audit needs as part of the first line of defense
• Monitor and analyze business results, coordinate reporting, and recommend product or marketing modifications to improve results

Product Manager II

Mortgage Loan Officer

• Recommend loan solutions in accordance with lending guidelines and clients' requirements
• Manage a portfolio of customer relationships
• Seek prospective opportunities to retain and/or develop new clients
• Make sales calls
• Develop and prepare loan solutions
• Refer products and services
• Review documentation to ensure compliance
• Manage the customer pipeline for efficiency
• Collaborate with internal and external stakeholders to complete mortgage transactions
• Collect and analyze customer financial information for multifaceted and/or complex borrowers
• Apply customer-focused principles and manage risks in alignment with PNC's Enterprise Risk Management Framework

• Recommend loan solutions in accordance with lending guidelines and clients' requirements
• Manage a portfolio of customer relationships
• Seek prospective opportunities to retain and/or develop new clients
• Make sales calls
• Develop and prepare loan solutions and refer products and services
• Review documentation to ensure compliance
• Manage the customer pipeline for efficiency
• Collaborate with internal and external stakeholders to complete mortgage transactions
• Collect and analyze customer financial information for multifaceted and/or complex borrowers
• Assess and manage business risks in accordance with PNC's Enterprise Risk Management Framework
• Deliver customized customer solutions aligned with customer needs and satisfaction

Financial Crime

• Review domestic and international wire transactions for potential sanctions concerns
• Analyze sanctions-screening alerts and determine true matches versus false positives
• Perform list comparison analysis against applicable sanctions lists
• Conduct due diligence and research to support alert disposition decisions
• Document investigative findings, rationale, and decisions
• Manage FIFO queue-based workflows while meeting service-level agreements
• Process multiple alerts and transactions simultaneously
• Escalate complex or high-risk sanctions concerns
• Collaborate with business partners, operations teams, and compliance stakeholders
• Monitor sanctions regulations, industry trends, and emerging financial crime risks
• Support audits, regulatory examinations, and quality assurance requests
• Contribute to process improvement and risk mitigation initiatives
• Assist with AML and Sanctions Program implementation, oversight, compliance monitoring, and reporting
• Update AML and Sanctions policies, procedures, and manuals
• Identify AML and Sanctions objectives, risks, control issues, and corrective actions
• Research regulatory developments and recommend changes to controls and policies
• Support business initiatives by identifying and resolving AML and Sanctions compliance risks

Senior AML Sanctions Analyst

• Recommend loan solutions in accordance with lending guidelines and client requirements
• Manage a portfolio of customer relationships
• Seek prospective opportunities to retain and develop new clients
• Conduct sales calls
• Develop and prepare loan solutions
• Refer products and services
• Review documentation for compliance
• Manage the customer pipeline for efficiency
• Collaborate with internal and external stakeholders to complete mortgage transactions
• Collect and analyze customer financial information for multifaceted and/or complex borrowers
• Apply customer-focused practices and manage risks in alignment with PNC’s Enterprise Risk Management Framework

Brand Manager

• Serve as the primary point of contact and day-to-day liaison between Creative Services and MarCom partners
• Guide partners through the creative process end to end
• Build trusted relationships positioning Creative Services as a strategic partner
• Communicate status, risks, and changes to partners and internal stakeholders
• Provide flexible account and administrative support across the account management team
• Own CIM administrative needs and project management from intake to final delivery
• Review input briefs, secure inputs and approvals, and ensure briefs are complete and actionable
• Kick off creative work with clear direction, scope, and priorities
• Provide administrative support and coordination for CIM scripts
• Manage multiple CIM projects simultaneously
• Coordinate cross-team testing of CIM creative for performance, functionality, brand, and technical compliance
• Maintain current specifications and documentation
• Track CIM work, project volumes, and milestones throughout the year
• Maintain records and reporting for planning, capacity, and resourcing decisions
• Identify and escalate creative concerns, risks, and roadblocks with recommended solutions
• Lead long-term brand vision, integrated brand marketing campaigns, and paid media programs
• Analyze campaign and media metrics to optimize performance and inform planning
• Create strategies across campaigns, sponsorships, and cultural moments
• Partner with brand, media, creative, LOB, analytics, and agency teams
• Support budget oversight and manage timelines, dependencies, and deliverables
• Provide peer mentorship and cross-team guidance

Brand Marketing Lead – Creative Services

• Review domestic and international wire transactions for potential sanctions concerns
• Analyze sanctions screening alerts and determine true matches versus false positives
• Perform detailed list comparison analysis against applicable sanctions lists
• Conduct due diligence and research to support alert disposition decisions
• Document investigative findings, rationale, and decisions
• Manage queue-based workflow on a first-in, first-out basis while meeting service level agreements
• Process multiple alerts and transactions simultaneously while maintaining accuracy
• Escalate complex or high-risk sanctions concerns
• Collaborate with business partners, operations teams, and compliance stakeholders
• Monitor sanctions regulations, industry trends, and emerging financial crime risks
• Support audit, regulatory examination, and quality assurance requests
• Contribute to process improvement initiatives
• Assist with AML and Sanctions Program implementation, execution, and oversight
• Update AML and Sanctions policies, procedures, and compliance manuals
• Identify AML and Sanctions objectives, coordinate compliance monitoring, and support compliance reports
• Collect information for compliance reports and customer risk profiles
• Identify issues, recommend corrective action plans, and escalate through governance channels
• Analyze AML and Sanctions risks and internal controls
• Research regulatory developments and support changes to controls and policies
• Identify compliance risks for business initiatives and provide risk-management resolutions

• Review and investigate customer cases, reports, and work for potential and actual loss
• Minimize fraud, Anti-Money Laundering, and organizational risk
• Perform early detection of suspicious activity
• Control and prevent losses
• Lead and/or train detection and investigation staff
• Research and analyze bank activities and reports to detect and prevent possible fraudulent and suspicious activities
• Recommend disposition and identify gaps and control enhancements
• Use defined research procedures to identify and resolve issues
• Identify trends and escalate as appropriate
• Follow standards and practices to mitigate fraud, Anti-Money Laundering, and other risk exposure and loss
• Share best practices among the team and/or service partners
• Prepare and maintain documentation of analysis performed
• Coordinate with internal or external stakeholders
• Perform complex, end-to-end fraud investigations
• Create, maintain, and update formal case records
• File security incident reports and complaints when required
• Apply authentication and KYC procedures
• Handle inbound calls involving higher-risk scenarios
• Work advanced alert queues when volume allows
• Balance phone, alert, and case work independently

Lead Detection & Investigation Analyst – Fraud Detection & Remediation

• Review and investigate customer cases, reports, and work for potential and actual loss
• Minimize fraud, Anti-Money Laundering, and organizational risk
• Perform early detection of suspicious activity
• Control and prevent losses
• Lead and/or train detection and investigation staff
• Research and analyze bank activities and reports to detect and prevent possible fraudulent and suspicious activities
• Recommend disposition
• Identify gaps and control enhancements
• Use defined research procedures to identify and resolve issues
• Identify trends and escalate as appropriate
• Follow standards and practices to mitigate fraud, Anti-Money Laundering, and other risk exposure and loss
• Share best practices among the team and/or service partners
• Prepare and maintain documentation of analysis performed
• Coordinate with internal or external stakeholders as appropriate
• Perform complex investigations and analysis
• Conduct in-depth fraud investigations end-to-end
• Create, maintain, and update formal case records
• File security incident reports and complaints when required
• Apply authentication and KYC procedures
• Handle inbound calls involving higher-risk scenarios
• Work advanced alert queues when volume allows
• Balance phone, alert, and case work independently

Detection & Investigation Analyst Lead – Fraud Detection & Remediation

Analyst

• Analyze business requirements and production specifications for changes to technology applications
• Formulate and define system scope and objectives based on user needs and business processes
• Lead analysis, design, and implementation of complex business systems
• Translate business needs into technical requirements within an iterative development process
• Direct business process improvement projects for internal business groups
• Identify and document system constraints, implications, and consequences of proposed system changes
• Provide recommendations for addressing and resolving business issues
• Gather and analyze requirements
• Create documentation
• Perform quality assurance and manual testing
• Manage stakeholders
• Collaborate with engineering, QA, and cross-functional teams
• Facilitate collaboration and manage backlogs in Agile/Scrum environments

Senior Business System Analyst – Database/API

Insurance

• Determine compliance of commercial insurance policies on real estate loans against loan documents, servicing contracts, GSE guides, internal policies and procedures, and applicable regulations
• Work with borrowers and clients to obtain evidence of compliant insurance
• Correspond with borrowers, insurance agents, and insurance companies to resolve insurance issues or discrepancies
• Escalate non-compliant coverages to management or senior analysts following established procedures
• Process insurance premium disbursements
• Prepare for lender placement of insurance deficiencies
• Support additional analytical responsibilities related to insurance coverage
• Work within PNC's Midland organization and Insurance department

Insurance Associate

Client Services Representative

• Lead strategic execution of market development, growth, and operations for the PNC Private Bank Client Service organization within the region
• Oversee service excellence and consistent exceptional client experiences across the region
• Develop, coordinate, and enforce systems, policies, procedures, and productivity standards
• Collaborate with leadership to develop client service and advisor support functions
• Lead acquisition, career development, performance expectations, coaching, and accountability for regional service professionals
• Coach and mentor market service directors and managers to achieve regional goals and client experience results
• Create and measure daily, weekly, monthly, and quarterly key performance indicators
• Manage the organization toward PNC Private Bank and Client Service & Middle Office goals, strategic plan, and mission
• Develop and execute strategies supporting regional business development and financial priorities
• Identify cost reductions, efficiency improvements, and revenue enhancements; build strategic cases for buy-in
• Make sound decisions using critical thinking and independent judgment; escalate issues when needed
• Maintain awareness of PNC Private Bank products, services, and internal partner organizations
• Balance daily service excellence, project/process enhancements, and change initiatives
• Champion mobility, diversity and inclusion, training, and compliance initiatives
• Direct and manage sales, service, and execution support for new and ongoing client relationships
• Monitor support activities, recommend and implement improvements, and connect strategy to business outcomes
• Provide performance reports to leadership
• Ensure compliance with internal policies and procedures; manage client exceptions and highest-level escalations
• Manage relationships with internal and external service partners
• Oversee development of the client solutions team, including supervisors and individual contributors

Regional Client Service Director – Southeast Region

Financial Planning and Analysis

• Manage new and existing clients across multiple markets using virtual communication
• Acquire new clients and grow share of wallet with existing public finance clients
• Present PNC's products and services based on customer needs and financial well-being
• Develop and manage clients remotely across multiple markets
• Coordinate implementation and documentation of non-credit products and services
• Call on internally generated lists of targeted prospective clients
• Prioritize outreach using industry and market knowledge
• Originate, analyze, negotiate, and document non-credit products and services
• Use reporting and sales tools to identify and convert sales opportunities
• Collaborate with the Virtual Treasury Management team to share best practices and opportunities
• Engage clients and prospects with corporate sales development partners
• Coordinate with Relationship Managers and Market Leaders on larger or more complex relationships
• Use technology and multiple communication channels to enhance client engagement and loyalty
• Manage risk and return in accordance with PNC's risk profile
• Identify and mitigate regulatory, reputational, and operational risks

Public Finance Treasury Management Officer I

Advisor

• Identify and provide guidance on appropriate credit and cash management solutions for current and prospective high-net-worth clients
• Work as part of a broader Private Banking team
• Leverage internal and external client networks to introduce and sell AMG banking products and services
• Build relationships with internal and external partners, clients, and centers of influence
• Make day-to-day decisions in executing AMG banking transactions to ensure quality and efficiency
• Originate, analyze, negotiate, and document complex credit and non-credit banking products and services
• Manage and monitor a book of business to ensure client satisfaction, retention, and sales revenue expansion
• Analyze, evaluate, structure, and mitigate credit risk for complex credit requests
• Provide leadership and mentoring to team members
• Ensure compliance with current banking policies and regulations
• Apply customer-focused practices and manage risks in accordance with PNC's Enterprise Risk Management Framework

Senior Banking Advisor, MLO

• Perform or assist in banking activities, including relationship management and/or product suite activities
• Identify and mitigate regulatory, reputational, and operational risks
• Help ensure quality for new and existing clients
• Assist in preparing offerings and/or scorecards
• Analyze information and apply critical thinking to design and/or execute client solutions
• Take transactions from request to booking and/or move selling conversations from proposal to closed business
• Drive fee income through internal and/or external relationship management
• Consider internal policies, external regulatory requirements, and client needs in decision-making
• Interact with internal and external clients to gather or clarify information and expand existing client relationships
• Develop skills to independently generate revenue and deepen share of wallet
• Articulate recommendations to customers regarding client servicing and product-related inquiries
• Analyze, evaluate, and mitigate risk using knowledge of internal policies
• Participate in social learning, networking, mentoring, job shadowing, community outreach, and formal learning
• Develop knowledge of treasury products, industry benchmarking, and solution positioning
• Apply customer-focused practices and manage risks in accordance with PNC's Enterprise Risk Management Framework

Product Manager II

Mortgage Loan Officer

Mortgage Loan Officer

Senior AML Sanctions Analyst

Mortgage Loan Officer

Brand Marketing Lead – Creative Services

Senior AML Sanctions Analyst

Lead Detection & Investigation Analyst – Fraud Detection & Remediation

Detection & Investigation Analyst Lead – Fraud Detection & Remediation

Senior Business System Analyst – Database/API

Insurance Associate

Regional Client Service Director – Southeast Region

Public Finance Treasury Management Officer I

Senior Banking Advisor, MLO

Public Finance Associate – Treasury Management Officer