Regional Client Service Director – Southeast Region

PNC

Regional Client Service Director leading PNC Private Bank client service operations and growth across the Southeast. Managing regional teams, service excellence, KPIs, risk controls, and business development.

Posted 9/9/2026full-timeRaleigh • Florida, North Carolina • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities, with a focus on strategic business planning, client service excellence, and performance measurement. Proven ability to develop and implement policies, procedures, and productivity standards while fostering a culture of diversity, inclusion, and compliance.

Highest-signal resume keywords

Leadership and ManagementStrategic Business PlanningClient Service ExcellencePerformance MeasurementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic ExecutionPerformance ReportingRisk ManagementProcess ManagementSales SupportChange ManagementDecision MakingProblem Management

Soft Skills

Outstanding CommunicationCoaching and MentoringCritical ThinkingExecution-Focused Approach

Tools & Technologies

Customer Relationship Management Applications

Industry Keywords

Client ServiceMarket DevelopmentService ExcellenceOperational EfficiencyDiversity and Inclusion

About the role

Key responsibilities & impact

Lead strategic execution of market development, growth, and operations for the PNC Private Bank Client Service organization within the region
Oversee service excellence and consistent exceptional client experiences across the region
Develop, coordinate, and enforce systems, policies, procedures, and productivity standards
Collaborate with leadership to develop client service and advisor support functions
Lead acquisition, career development, performance expectations, coaching, and accountability for regional service professionals
Coach and mentor market service directors and managers to achieve regional goals and client experience results
Create and measure daily, weekly, monthly, and quarterly key performance indicators
Manage the organization toward PNC Private Bank and Client Service & Middle Office goals, strategic plan, and mission
Develop and execute strategies supporting regional business development and financial priorities
Identify cost reductions, efficiency improvements, and revenue enhancements; build strategic cases for buy-in
Make sound decisions using critical thinking and independent judgment; escalate issues when needed
Maintain awareness of PNC Private Bank products, services, and internal partner organizations
Balance daily service excellence, project/process enhancements, and change initiatives
Champion mobility, diversity and inclusion, training, and compliance initiatives
Direct and manage sales, service, and execution support for new and ongoing client relationships
Monitor support activities, recommend and implement improvements, and connect strategy to business outcomes
Provide performance reports to leadership
Ensure compliance with internal policies and procedures; manage client exceptions and highest-level escalations
Manage relationships with internal and external service partners
Oversee development of the client solutions team, including supervisors and individual contributors

Requirements

What you’ll need

Bachelor's degree
Typically 8+ years of industry experience
At least 5 years of prior management experience is typically required
Comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
Strong leadership and management capabilities
Outstanding communication skills to all levels of the organization
Strategic business planning ability and change-agent capability
Strong follow-through and ability to document and implement resolution actions
Ability to manage complex issues and implement and manage a successful risk/control environment
Execution-focused approach with ability to overcome obstacles and minimize bureaucracy
Knowledge of customer relationship management applications, customer support policies, standards and procedures, decision making and critical thinking, problem management process, process management, sales support and administration
Must not require employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level
Additional paid time off based on years of service