Nexthink

Customer Success Manager

• Support growth and customer retention for a portfolio of strategic enterprise customers
• Guide customers along their DEX journey to drive growth and adoption
• Lead and execute comprehensive customer success plans for Nexthink Enterprise customers
• Build relationships with key leadership contacts within the customer's organization
• Identify, track, measure and share the overall impact and value of Nexthink
• Align with account strategies to deliver on-time renewals and achieve expansion targets
• Identify new opportunities for upselling Nexthink services
• Maintain regular contact with customers to understand sentiment and issues
• Deliver DEX workshops and participate in quarterly business reviews with key stakeholders
• Act as the voice of the customer to provide feedback to various teams

Senior Customer Success Manager

Manager

• Build strategic technology partnerships
• Develop and execute partnership plans with milestones and success metrics
• Build and maintain relationships across partner organizations
• Conduct regular business reviews to assess partnership health
• Serve as Nexthink business owner for joint integrations and solutions
• Partner with Legal and Finance on partnership agreements and economics
• Enable Sales and Channel teams for regional execution
• Provide regular updates to the Nexthink executive team on partnership status

Senior Technology Alliances Manager

Consultant

• Support the continued growth of Nexthink by expanding the Large Enterprise Solution Consulting team across North America
• Create and deliver compelling value propositions to executive audiences within enterprise accounts
• Provide hands-on presales support to new and existing customers
• Collaborate closely with Sales, Professional Services, and Partner teams to meet business priorities
• Engage stakeholders across IT Security, IT Operations, and IT Service Management
• Lead large-scale enterprise transactions and facilitate value-based workshops

Solution Consultant – Large Enterprise

• Support the local sales territory in exceeding its revenue goals by providing hands-on presales support to new and existing customers
• Partner closely with Sales, Professional Services, and Partner teams to understand business priorities
• Become a Nexthink subject matter expert and thought leader
• Help the sales team qualify leads by applying deep product knowledge
• Engage stakeholders across IT Security, IT Operations, and IT Service Management
• Support and lead large-scale enterprise transactions
• Run and facilitate value-based workshops
• Represent Nexthink as a speaker at key company events

• Become a Nexthink subject matter expert and thought leader
• Help the sales team qualify leads by applying deep product knowledge
• Show how Nexthink solutions support broader customer initiatives
• Engage stakeholders across IT Security, IT Operations, and IT Service Management
• Support and lead large-scale enterprise transactions
• Run and facilitate value-based workshops
• Represent Nexthink as a speaker at key company events and marketing activities
• Evangelize for Nexthink both internally and externally

• Become a Nexthink subject matter expert and thought leader - internally and externally championing the business value of the Nexthink Platform
• Help the sales team qualify leads by applying deep product knowledge to address customer business issues and demonstrate value
• Show how Nexthink solutions support broader customer initiatives and translate into measurable business outcomes
• Engage stakeholders across IT Security, IT Operations, and IT Service Management to surface use cases where Nexthink delivers value
• Support and lead large-scale enterprise transactions, using industry knowledge to keep deals moving forward
• Run and facilitate value-based workshops that help prospects fully understand how Nexthink addresses their strategic priorities and major challenges
• Represent Nexthink as a speaker at key company events and marketing activities
• Evangelize for Nexthink both internally and externally as a recognized thought leader
• This is a field-based role requiring domestic travel to client sites across the Southeast Region, with occasional travel to other Nexthink locations across the USA and internationally

• Provide pre-sales support for sales opportunities in the Federal Civilian market
• Engage with clients to demonstrate solutions and communicate value propositions
• Execute Technical Validation cycles for securing technical wins
• Collaborate with stakeholders across various functions to illustrate use cases
• Participate in webinars and marketing events to showcase solutions

Solution Consultant – Federal

• Support the sales organization in the local territory to achieve revenue goals
• Provide presales support for new and existing customers
• Responsible for all pre-sales activities associated with sales opportunities
• Engage with customers and prospects to demonstrate solutions
• Communicate core value proposition and differentiators to stakeholders
• Execute Technical Validation cycles to obtain technical wins
• Complete technical and security questionnaires in line with Federal requirements
• Participate in webinars, marketing events, trade shows, etc.

Account Manager

• Responsible for generating new business sales revenue
• Achieve sales goals and targets for assigned territory on a quarterly and annual basis
• Develop a sales strategy in the territory with a target prospect list and a regional sales plan
• Develop a regional strategy and plan to leverage Nexthink partners
• Develop marketing plans with the marketing team to drive revenue growth and pipeline
• Taking a consultative approach with customers by understanding their existing challenges and future strategies to drive the Nexthink solution within the marketplace
• Prospect qualification and the development of new sales opportunities and ongoing revenue growth
• Sales process management
• Ongoing account management to ensure customer satisfaction

Enterprise Account Manager – New Logos

• Support growth and customer retention in North America for strategic enterprise customers
• Guide customers along their DEX journey following Nexthink’s DEX Methodology
• Lead customers to success in their DEX journey by providing support and best practices
• Collaborate with Sales, Solution Consulting, Professional Services, Customer Support and Product teams
• Execute a comprehensive customer success plan emphasizing people, processes, technology, communication and value
• Build relationships with key leadership contacts within the customer’s organization
• Identify, define, track, measure and share the overall impact and value of Nexthink
• Deliver on-time renewals and achieve expansion targets through Professional Services engagements
• Maintain customer health with regular cadence and understanding of sentiment and issues
• Deliver DEX workshops to support the customer journey
• Participate in quarterly business reviews with key stakeholders
• Provide feedback to Nexthink Product Management, R&D, Sales and Marketing teams
• Update CRM database ensuring accurate and reliable customer data

• Drive revenue growth through strategic partners across Southeastern US
• Responsible for expanding and developing Nexthink’s partner ecosystem
• Generate pipeline and accelerate partner-led opportunities
• Collaborate with direct sales organization to achieve regional growth objectives
• Maintain accurate pipeline visibility and forecasting
• Identify, recruit, onboard, and develop high-potential partners
• Build and execute joint business plans with strategic partners
• Drive partner-sourced and partner-influenced opportunities
• Conduct regular business reviews and growth planning sessions
• Collaborate with sales teams from opportunity creation through deal closure
• Support partner-led expansion and new logo acquisition strategies
• Drive account mapping and territory planning with partners and sales teams
• Ensure partners are equipped to position and sell Nexthink solutions successfully

Channel Account Manager

Director

• Build and deepen multi-level relationships within your assigned accounts, from IT and service desk teams all the way to CIO and C-suite.
• Develop and execute strategic account plans that drive license expansion, professional services adoption, and renewal excellence.
• Partner with your clients to build a clear, outcomes-driven roadmap that aligns Nexthink's platform to their business priorities.
• Orchestrate internal Nexthink resources across functions and geographies to deliver an outstanding client experience.
• Manage worldwide deployment and development of your assigned accounts, including coordinating resources across regions to ensure consistent, high-impact engagement.
• Own your book of business with accountability for the commercial health of your portfolio.

Client Director

Account Executive

• Own new business growth across your assigned territory
• Build and execute a regional sales strategy
• Prospect into enterprise accounts
• Identify business pains tied to employee productivity
• Evangelize Nexthink’s value proposition
• Lead discovery, business case development, executive presentations, proof-of-concept alignment, negotiation, and close
• Manage customer expectations throughout evaluations
• Build trusted relationships that create expansion opportunities
• Consistently exceed monthly, quarterly, and annual bookings targets

Enterprise Account Executive

• Drive new business revenue across the Northeast region
• Build and execute a regional sales strategy
• Prospect into enterprise accounts and develop qualified pipeline
• Identify business pains related to productivity and technology issues
• Engage stakeholders across various domains
• Evangelize Nexthink’s value proposition
• Lead discovery and business case development
• Manage customer expectations and relationships
• Consistently exceed sales targets

Enterprise Account Executive – Northeast

• Drive new business revenue across the Northeast region
• Own new business growth across assigned territory
• Build, manage, and execute a regional sales strategy
• Prospect aggressively into enterprise accounts
• Identify business pains tied to employee productivity
• Engage multiple stakeholders across IT and business areas
• Evangelize Nexthink’s value proposition
• Lead discovery, business case development and negotiation
• Manage customer expectations throughout evaluations
• Sell the full Nexthink solution to ensure long-term customer success
• Build trusted relationships that create expansion opportunities