Nexthink

Support Engineer

• Provide Level 1 and Level 2 technical support for the Nexthink solution and its components globally
• Troubleshoot issues directly with customers and partners via phone and remote sessions
• Manage and conduct technical consultation and guidance to customers, including resolution steps for product-related issues
• Independently assist customers in initiating investigations and provide recommendations on technical configurations
• Gather requirements and manage technical configurations in production environments
• Conduct end-to-end investigations, including issue replication and unscripted technical troubleshooting
• Apply in-depth Nexthink technical knowledge to support tasks and ensure effective communication of details
• Continuously monitor and track support requests from initiation to resolution and project manage follow-ups
• Collaborate and coordinate with internal teams to address complex customer escalations
• Update, maintain, and improve the knowledge base and create new technical documentation as needed
• Ensure effective handover of issues to other time zones to comply with Product support SLAs
• Support deployments in Federal government environments, ensuring compliance with security and operational standards

Product Support Engineer

Account Executive

• Generate new business sales revenue in the West region through account planning, territory planning, partner engagement, business development techniques, and field-based sales activities
• Aggressively prospect, identify, qualify, and develop sales pipeline
• Develop a regional strategy and plan to leverage Nexthink partners
• Work with marketing to conduct seminars, trade shows and drive revenue growth
• Take a consultative approach with customers, understand their challenges and future strategies
• Manage Proof of Concept evaluations and customer expectations
• Sales process management, opportunity closure, and ongoing account management to ensure customer satisfaction
• Close business to exceed monthly, quarterly, and annual bookings objectives
• Build strong relationships and work closely with Professional Services to achieve customer satisfaction
• Sell a complete solution of software, services, and support to ensure customer success
• Achieve sales goals and targets for assigned territory on a quarterly and annual basis

Product Support Engineer

Enterprise Account Executive