Nexthink

Director

• Lead, coach, and develop SDMs across multiple regions, fostering a high-performance delivery culture
• Set clear performance expectations, conduct regular 1:1s, and drive career development planning for all direct and indirect reports
• Define and evolve the SDM role framework, competency model, and onboarding standards
• Drive talent acquisition and retention strategies
• Own and manage critical customer escalations, acting as the senior point of accountability for service delivery issues
• Engage directly with senior customer stakeholders (C-level, VP) to resolve escalations, restore confidence, and identify recovery paths
• Establish and maintain strong relationships with key accounts, supporting SDMs in navigating complex customer environments
• Represent Nexthink PS in customer steering committees and governance forums when required
• Contribute actively to PS leadership planning cycles — including capacity modelling, margin improvement, and service portfolio evolution
• Define and enforce delivery standards, quality assurance processes, and SLA governance frameworks across the SDM team
• Ensure Nexthink Accelerate Service definition is up to date with market demands and evolve the service where needed
• Drive the adoption of scalable tooling, automation, and AI capabilities within delivery
• Collaborate with PS Automation/AI, Consulting Leads, and Engagement Managers to continuously improve delivery efficiency and outcomes
• Own the SDM team's KPI framework, reporting cadence, and operational dashboards
• Partner closely with Customer Success, Account Management, and Sales to align delivery with account success plans and commercial objectives
• Serve as the primary interface between the SDM function and PS leadership, translating field insights into strategic inputs
• Coordinate with Support, Product, and Engineering to resolve systemic issues impacting customer delivery
• Monitor and own the health of the SDM team's portfolio — proactively identifying delivery risks and intervening where needed
• Ensure consistent delivery of weekly, monthly, and quarterly reporting at both team and executive level
• Drive continuous improvement of request prioritization, queue management, and SLA adherence across the team
• Maintain a clear view of customer value realization across managed accounts and drive corrective action where needed

Director, Service Delivery Management

Sales

• Generate new business sales revenue in the West region
• Achieve sales goals and targets for assigned territory on a quarterly and annual basis
• Aggressively prospect, identify, qualify, and develop sales pipeline
• Develop regional strategy and plan to leverage Nexthink partners
• Conduct seminars and trade shows to drive revenue growth
• Take a consultative approach with customers by understanding their challenges
• Manage customer expectations during Proof of Concept evaluations
• Ongoing account management to ensure customer satisfaction
• Build strong and effective relationships, resulting in growth opportunities
• Sell a complete solution of software, services, and support

Regional Sales Manager

Account Manager

• Act as the primary technical lead for US channel partners
• Support partner pre-sales cycles and driving technical enablement
• Deliver compelling value propositions, demos, workshops, and POVs
• Own the Channel Technical Enablement Plan
• Deliver demo accreditation, POV training, and technical updates
• Support partner presales teams in customer meetings
• Lead technical discovery, RFP/RFI contributions, demos, and POVs
• Align with Partner Managers on priorities and enablement focus

Technical Partner Manager

Vice President

• Execute Nexthink's global MSP strategy across the Americas, building and scaling partnerships that deliver Nexthink-powered managed services
• Identify priority markets, verticals, and partner segments while collaborating with Product, Sales, and Alliances teams on go-to-market strategy
• Own revenue growth, bookings, and pipeline development for MSP and partner-led business in the Americas
• Partner with Enterprise Sales and Channel teams to co-sell, expand opportunities, and drive renewals and upsells through MSP channels
• Act as executive sponsor for strategic MSP partners and key enterprise customers, building trusted C-level relationships
• Lead executive-level escalations and position Nexthink as a business outcomes platform ensuring long-term success
• Ensure MSP partners deliver high-quality services by governing operating models, SLAs, success metrics, and reporting frameworks
• Drive adoption, usage, and measurable DEX outcomes while working with Partner Success and Services teams to improve time-to-value
• Own regional MSP business performance including revenue, margin, cost management, forecasting, budgets, and ROI tracking
• Drive scalability and operational efficiency across the partner ecosystem
• Lead and develop regional MSP Sellers, building a high-performing, collaborative team aligned with Nexthink's values
• Collaborate with Global MSP leadership and other regions to share best practices, contribute to global frameworks, and support cross-regional delivery
• Deliver on key metrics including MSP-driven ARR growth, partner performance, customer adoption, service quality, NPS/CSAT, and expansion within MSP-managed environments

Area Vice President, Global MSPs

• Lead, coach, and develop a high-performing team of Enterprise Account Executives and Client Directors
• Foster resilience, accountability, and a relentless pursuit of goals
• Own end-to-end responsibility for coaching, performance management, pipeline quality
• Partner closely with your team on deal strategy, territory planning
• Serve as a hands-on field leader, regularly joining customer meetings
• Recruit, interview, and hire top sales talent
• Guide career development for all direct reports
• Collaborate cross-functionally with various internal teams
• Drive rigorous operational excellence through accurate forecasting
• Act as the voice of the Northeast region

Regional Vice President of Sales

• Reporting to the CRO, seeking a Vice President of Revenue Acceleration to build and scale a disciplined, sales-led enablement function across Sales, Customer Success, and Partner teams.
• Key driver of growth, ensuring customer-facing organization has skills, insights, tools, and operating rigor to win in complex B2B buying environments.
• Own how the sales organization executes from onboarding and ramp to sales methodology, deal execution, pipeline rigor, and sales manager effectiveness.
• Establish a repeatable, data-driven sales motion that accelerates time-to-productivity, improves win rates and deal quality, and drives consistent performance across new logo acquisition and expansion and renewals.

VP, Revenue Acceleration

Account Executive

• Deliver on growth strategy with the largest MSP’s & GSI’s
• Establish and maintain C-level, sales, and product relationships with organizations such as Kyndryl, Unisys, Capgemini & DXC
• Develop and execute plans to embed the Nexthink platform as a key solution across the workplace practices
• Drive Nexthink revenue across your chosen partners
• Navigate the organizational structures to develop strategic and tactical relationships
• Understand the business, solutions and technical needs of the global MSP/GSI
• Execute a plan to drive achievement of revenue and growth goals
• Work with key internal stakeholders (e.g. account teams, regional sales teams, marketing teams and corporate resources)
• Create & articulate compelling value propositions around Nexthink solutions
• Leverage technical resources to assist your partners
• Drive business development and Co-Sell initiatives in partnership with field sales, marketing, and leadership
• Prepare and give business reviews to the senior management team
• Represent Nexthink at conferences, QBRs and more
• Monitor market trends and competitor activities within the MSP/GSI marketplace

MSP Account Director

• Support partner pre-sales cycles
• Drive technical enablement
• Help partners build repeatable, self-sufficient Nexthink practices
• Become a Nexthink SME and thought leader
• Deliver compelling value propositions, demos, workshops, and POVs
• Act as the primary technical point of contact for channel partners
• Own the Channel Technical Enablement Plan
• Deliver demo accreditation, POV training, and technical updates
• Keep partner stakeholders informed on features and roadmap
• Support partner presales teams in customer meetings
• Lead technical discovery, RFP/RFI contributions, demos, and POVs
• Run value-based workshops
• Align with Partner Managers on priorities and enablement focus
• Support partner QBRs and planning
• Advocate partner feedback internally
• Help partners design or refine service offerings around Nexthink
• Participate in events, webinars, and partner marketing initiatives
• Contribute to case studies and technical collateral

• Supports Nexthink’s growth in the US Federal market
• Enables and guides Federal System Integrators (SIs) through the technical sales cycle
• Provides technical leadership, pre‑sales expertise, and solution alignment
• Acts as the primary technical point of contact for assigned partners
• Ensures partner success in building Nexthink-driven offerings
• Facilitates design planning and integration for partner-driven engineered solutions
• Provides pre‑sales support including demos, POVs, workshops, and solution design
• Supports technical strategy for partner-led federal pursuits, proposals, and bid defenses
• Becomes a Nexthink SME and thought leader, demonstrating how the platform drives mission outcomes
• Supports Federal Partner Managers in preparing partner reviews, engagement plans, and opportunity updates
• Ensures Federal SI technical influencers and decision-makers stay informed about Nexthink features
• Acts as a technical advocate for partners, collecting requirements, compliance needs, and feedback
• Maintains deep knowledge of Federal SI service offerings and Federal programs
• Contributes to federal‑focused marketing content, such as case studies, white papers, and offering materials
• Helps partner sales and solution teams qualify opportunities and map Nexthink capabilities
• Delivers demos, POVs, and workshops that demonstrate Nexthink's support for Modern Workplace transformation
• Collaborates with Federal Sis and identified regional partners to design and enhance service offerings
• Leads technical enablement programs to ensure partners can sell, deploy, and operationalize Nexthink independently
• Works across IT Security, IT Operations, Endpoint teams, and ITSM stakeholders
• Supports large federal pursuits with technical solutioning, proposal content, and bid defense materials
• Represents Nexthink as a technical SME at federal events, partner forums, and industry engagements
• Collaborates with the Nexthink Federal field team on joint go‑to‑market initiatives
• Field-based role requiring domestic US travel to Federal SI offices and federal industry events

Technical Partner Manager – Federal

• Develop and execute plans to embed the Nexthink platform as a key solution across workplace practices
• Develop and execute plans to grow Nexthink revenue across chosen partners
• Navigate the organizational structures to develop strategic and tactical relationships
• Understand the business, solutions and technical needs of the global MSP/GSI
• Develop and execute a plan to drive achievement of revenue and growth goals
• Execute this plan while working with key internal stakeholders
• Create & articulate compelling value propositions around Nexthink solutions
• Leverage technical resources to assist partners
• Drive business development and Co-Sell initiatives in partnership with field sales, marketing, and leadership
• Prepare and give business reviews to senior management team regarding progress and roadblocks in partner development
• Represent Nexthink at conferences, QBRs and more, enhancing Nexthink brand presence and visibility
• Monitor market trends and competitor activities within the MSP/GSI market

• Provide strategic leadership to clients
• Be the relationship manager between customers and Nexthink
• Work with the greater Nexthink solution teams to develop a Nexthink solution based on the customer's strategic outcomes
• Manage all Executive relationships between Nexthink and assigned clients
• Oversee worldwide development of assigned accounts, including the development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and build capabilities across our clients and Nexthink teams to promote an outstanding customer experience
• Achieve financial targets for the assigned clients, including Licenses, Renewals, and Professional Services

Director, Service Delivery Management

Regional Sales Manager

Technical Partner Manager

Area Vice President, Global MSPs

Regional Vice President of Sales

VP, Revenue Acceleration

MSP Account Director

Technical Partner Manager

Technical Partner Manager – Federal

MSP Account Director

Client Director

Area Vice President – Global MSPs