Client Director

Nexthink

Client Director responsible for managing complex enterprise relationships in Northeast region. Driving account growth and strategic value for Nexthink's digital employee experience platform.

Posted 6/24/2026full-timeRemote • New York City • New York • 🇺🇸 United StatesLead💰 $113,000 - $176,000 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Build and deepen multi-level relationships within your assigned accounts, from IT and service desk teams all the way to CIO and C-suite.
Develop and execute strategic account plans that drive license expansion, professional services adoption, and renewal excellence.
Partner with your clients to build a clear, outcomes-driven roadmap that aligns Nexthink's platform to their business priorities.
Orchestrate internal Nexthink resources across functions and geographies to deliver an outstanding client experience.
Manage worldwide deployment and development of your assigned accounts, including coordinating resources across regions to ensure consistent, high-impact engagement.
Own your book of business with accountability for the commercial health of your portfolio.

Requirements

What you’ll need

10+ years of enterprise technology sales or account leadership, with a track record of consistently exceeding multi-million dollar revenue targets
2+ years in a Client Director, Strategic Account Executive, or equivalent role managing and growing large, complex enterprise accounts
Direct experience in IT Service Management, IT Operations Management, Digital Employee Experience, or adjacent enterprise software categories
Demonstrated success engaging and influencing at the executive level — including CIO, CHRO, and other C-suite stakeholders

Benefits

Comp & perks

100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
Free access to professional training platforms to explore your interests and enhance your skills.
Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
Bonuses for referring successful hires after three months of continuous employment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise technology salesaccount leadershipstrategic account planninglicense expansionprofessional services adoptionclient experience managementIT Service ManagementIT Operations ManagementDigital Employee Experience

Soft Skills

relationship buildinginfluencingaccountabilitystrategic thinkingcross-functional collaboration