Senior Customer Success Manager

Nexthink

Senior Customer Success Manager supporting growth and retention for enterprise customers at Nexthink. Driving customer success initiatives and providing strategic guidance throughout the DEX journey.

Posted 7/25/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $135,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management with a focus on driving DEX methodology and managing large enterprise accounts. Proficient in building relationships, delivering workshops, and providing strategic insights to enhance customer retention and growth.

Highest-signal resume keywords

Customer Success ManagementDEX MethodologySaaS AdoptionIT OperationsITIL Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success PlansUpselling StrategiesTechnical SavvyPresentation SkillsBusiness Acumen

Soft Skills

Interpersonal CommunicationOrganizational SkillsJudgmentRelationship BuildingProblem Solving

Tools & Technologies

Nexthink Products

Industry Keywords

Enterprise AccountsITSMEnd User ComputeCustomer RetentionGrowth Strategies

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Support growth and customer retention for a portfolio of strategic enterprise customers
Guide customers along their DEX journey to drive growth and adoption
Lead and execute comprehensive customer success plans for Nexthink Enterprise customers
Build relationships with key leadership contacts within the customer's organization
Identify, track, measure and share the overall impact and value of Nexthink
Align with account strategies to deliver on-time renewals and achieve expansion targets
Identify new opportunities for upselling Nexthink services
Maintain regular contact with customers to understand sentiment and issues
Deliver DEX workshops and participate in quarterly business reviews with key stakeholders
Act as the voice of the customer to provide feedback to various teams

Requirements

What you’ll need

5+ years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts and successful adoption of SaaS
Ability to drive the DEX Methodology (people, process, technology, communication, value)
Strong business acumen for generating creative, pragmatic solutions
Entrepreneurial mindset to work independently with good judgment
Technical background or technological savvy to learn Nexthink products and services
Ability to effectively manage, guide, and build rapport across the customer’s hierarchy
Excellent written, oral, and interpersonal communication skills
Organized and structured, capable of facilitating difficult/complex situations
Strong understanding of IT Operations, ITSM processes (ITIL), or End User Compute practices
Strong customer-facing and presentation skills
Fluent in English (written and verbal)

Benefits

Comp & perks

100% covered company benefits (health, dental, vision) and life insurance
Long-term disability and accidental death/personal loss coverage
Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer)
11 company-paid holidays and 3 extra days for volunteering
Hybrid work model with structured onboarding
Free access to professional training platforms
Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers
401(k) plan featuring up to 4% company matching contributions and immediate vesting
Bonuses for referring successful hires after three months of continuous employment