Medtronic

Customer Support

• Spearhead process optimization and project management initiatives aimed at advancing electronic order processing, including EDI, OCR, and AI-based order entry.
• Plan, manage, and optimize the deployment of OCR solutions as well as AI-based order entry.
• Independently initiate and oversee escalation processes and develop actionable recommendations for improvement, including the analysis and interpretation of relevant KPIs.
• Coordination and close collaboration with the CC&OO team as well as other Subject Matter Experts (SMEs), particularly during the transition of new digital and AI-based processes from the project phase to the implementation phase.
• Conduct data analyses using tools such as SAP, Power BI, and Celonis Reporting to drive process improvements and increase the rate of electronic order transactions.
• Act as a Process Mining Specialist: Utilize process mining tools to identify and implement improvement opportunities that enhance the customer experience.
• Independently develop and initiate solution proposals for optimization opportunities within the CC&OO organization, with a particular focus on digitalization and AI solutions.
• Collaborate with regional and cross-regional CC&OO teams to identify initiatives related to digital transformation.
• Collaborate with Operations Teams, Shared Service Center, E-Business Team, external providers, and the Process Mining Community to increase the number of digital and touchless orders.
• Build and maintain relationships with relevant stakeholders to ensure effective communication and collaboration.
• Organize and/or conduct training sessions and workshops to implement digital and AI-based initiatives.

Customer Service Specialist

Compliance

• Supports the effectiveness of senior leadership interactions, by creating content for impactful presentations and written communications intended for internal and external audiences.
• Creation and maintenance of well-organized and visually engaging repository of presentations and resources for easy accessibility by key stakeholders.
• Supports cascade from Clinical, Medical, Regulatory Affairs (CMRA ) communications strategy and governance activities to ensure strong departmental, operational, and functional health, including planning and preparation of communications, sometimes of a sensitive nature.
• Handles the creation and implementation of multiple forms of internal strategic communication activities, programs and content guided by the Medtronic Mission and overall business strategy.
• As required, may possess strong change management communications capabilities and understanding of organizational dynamics and social psychology.
• Directly manages communications activities that promote, enhance, and protect the organization's reputation to both internal and external audiences.
• Handles the creation and implementation of multiple forms of internal strategic communication activities, programs and content guided by the Medtronic Mission and overall business strategy.
• Oversees and executes the writing, editing and approval of event scripts, speeches, key documents and reports, promotional materials, press releases, interviews, FAQs, and other external and internal communications vehicles as defined.

Principal Communications Generalist – Regulatory Affairs, Strategy, Policy

QA Engineer

• Serves as Subject Matter Expert for Risk Management across the Post-Market space for their assigned product families
• Accountable for and owns the Risk Management Files for assigned product families within the Robotic Surgical Technologies business.
• Maintains Risk Management Files for assigned product families
• Conducts product Risk Analysis (PHA, RAC, SSRCI/System & Use FMEAs) in compliance with ISO14971
• Evaluates product Risk Management Files against field data to ensure accuracy and correctness of predicted risks; validating pre-market Benefit Risk Analysis and updating the Risk Management Files (RMF) as necessitated
• Initiates and manages Product Hold Orders (PHOs) based upon production and field issues, working with cross-functional teams to develop comprehensive and evidence-based disposition plans
• Initiates and drives Post-Market Issue Evaluations (PMIE) and Health Risk Assessments (HRA) to closure based upon production and field issues, taking into consideration inputs from cross-functional teams
• Initiates and serves as owner/lead for Field Corrective Actions (FCAs) based upon HRA decision working alongside Enterprise FCA team
• Supports post-market regulatory body and competent authority engagements, including but not exclusive to: Post-Market Surveillance Report (PMSR), Periodic Safety Update Report (PSUR), Clinical Evaluation Report (CER), Summary of Safety and Clinical Performance (SSCP), Clinical Evaluation Plan (CEP), and Requests For Additional Information (RFAI)
• Reviews and endorses Production Post-Production Risk Assessments (PPPRAs) for Change Development Projects (CDPs), as Risk Management SME
• Consults on New Product Development programs during the Product Transfer to ensure Risk Management Files readiness for post-market. Including review of Risk Management Report (RMR) and Post-Market Surveillance Plan (PMSP).
• Supports and collaborates with Post-Market Vigilance team to investigate complaints into potential adverse trends and aids in the early signal detection of field issues.

Principal Quality Engineer – Post Market Risk

Procurement

• Oversees the full lifecycle of customer agreements from initial creation and negotiation through execution, compliance monitoring, and renewal.
• Ensures contract activities align with company policies, legal requirements, and customer specifications.
• Develops, drafts, and redlines complex terms and conditions to ensure clarity, compliance, and alignment with business strategies.
• Manages contract execution and ongoing administration to maintain accuracy and data integrity.
• Leads proposal preparation and supports negotiations to achieve mutually beneficial outcomes with customers.
• Acts as a key liaison to ensure customer requirements are understood, documented, and fulfilled within contractual frameworks.
• Prepares bids and processes contract specifications, progress updates, and related documentation.
• Compiles and analyzes historical and current data to advise management on contractual obligations, performance trends, and decision-making.
• Collaborates closely with Legal partners to ensure all agreements adhere to corporate standards, approved templates, and regulatory requirements.
• Monitors contract compliance, identifies risks, and provides clear reporting to management and senior leaders.
• Utilizes contract performance metrics to support data-driven decision-making and recommends enhancements to metric dashboards and reporting capabilities.
• Evaluates contracts and processes to identify and implement simplification and harmonization while influencing stakeholders toward unified standards.

Associate Contract Analyst, Contract Management

• Oversees the full lifecycle of customer agreements from initial creation and negotiation through execution, compliance monitoring, and renewal.
• Ensures contract activities align with company policies, legal requirements, and customer specifications.
• Develops, drafts, and redlines complex terms and conditions to ensure clarity, compliance, and alignment with business strategies.
• Manages contract execution and ongoing administration to maintain accuracy and data integrity.
• Leads proposal preparation and supports negotiations to achieve mutually beneficial outcomes with customers.
• Acts as a key liaison to ensure customer requirements are understood, documented, and fulfilled within contractual frameworks.
• Prepares bids and processes contract specifications, progress updates, and related documentation.
• Compiles and analyzes historical and current data to advise management on contractual obligations, performance trends, and decision-making.
• Collaborates closely with Legal partners to ensure all agreements adhere to corporate standards, approved templates, and regulatory requirements.
• Monitors contract compliance, identifies risks, and provides clear reporting to management and senior leaders.
• Evaluates contracts and processes to identify and implement simplification and harmonization while influencing stakeholders toward unified standards.
• Contributes as a subject matter expert to guide technology initiatives to ensure efficient and effective processes, digital/AI tools, and operational scalability.

Senior Contract Analyst, U.S. Enterprise Accounts, Contract Management

General Counsel

• Leading or supporting all legal aspects of M&A transactions, including structuring, due diligence, negotiation of term sheets and definitive agreements, and closing activities.
• Drafting, reviewing, and negotiating a wide range of transaction-related documents, including purchase agreements, investment agreements, joint venture agreements, transition services agreements (TSAs), supply agreements, license agreements, and ancillary documents.
• Advising on regulatory, compliance, antitrust, privacy, and industry-specific issues relevant to transactions in the medical device and healthcare sectors.
• Providing legal guidance during post-closing integration, including IP transfers, supply chain transitions, employee matters, and regulatory approvals.
• Ensuring compliance with all laws and regulations relevant to areas of corporate responsibility, including securities laws and NYSE listing standards.
• Advising on reporting/disclosure requirements, including the preparation of periodic reports and other filings required by the SEC and the NYSE, including registration statements, Forms 10-K, Forms 10-Q, and Forms 8-K.
• Providing legal and corporate governance support for matters related to the Company’s Board of Directors, including preparation of meeting materials.
• Proactively monitoring and advising on corporate governance, legal, regulatory, and other developments to ensure compliance with changing requirements.
• Participating in shareholder communications and engagement.
• Supporting Treasury department, including financing transactions and credit-facility compliance.
• Ensuring effective corporate governance by assisting with the management of board operations, maintaining corporate records, ensuring regulatory compliance, and advising leadership on governance and disclosure matters.

Principal Legal Counsel – M&A, Securities, Corporate Governance

Account Manager

• Achieve monthly, quarterly and annual sales quotas by driving incremental product adoption through delivery of clinical knowledge primarily focused on the Gastrointestinal (GI) tract and Hepato-Pancreato-Biliary (HPB) anatomy.
• Thoroughly understand product line features, benefits and proof sources.
• Routinely see all customers within the assigned geographic area.
• Establish excellent relationships with all healthcare professionals and physicians in their territory.
• Educate physicians and clinical personnel on use of GI products.
• Collaborate with cross-functional counterparts and extended sales force by consistently communicating and sharing best practices.
• Develop a thorough understanding and the ability to communicate the reimbursement environment for all products.
• Routinely update sale actions plans and forecasts.
• Provide solution-oriented strategies to facilitate product adoption and accelerate sales growth.
• Successfully launch new devices developed or acquired by the organization in the assigned territory.
• Provide clinical product demonstrations and education in accounts through individual and group interactions to increase the customers understanding and proficiency in the GI product line.

Senior Territory Manager, Endoscopy

Product Specialist

• Shape and execute strategy across positioning, messaging, pricing, campaigns, and product launches
• Gather and analyse voice-of-customer data, market trends, segmentation, and competitor activity
• Act as the regional subject-matter expert
• Build strong relationships with customers and key opinion leaders
• Equip sales teams with the right tools, training, and local adaptations
• Track KPIs, report on product performance, forecast demand

Western European Product Specialist – Haemorrhagic (HEMO), Intrasaccular

Sales

• Provides administrative support to the sales function such as preparing sales and/or expense forecasts, budgets and quotas.
• Conducts statistical analysis on sales data and information to ensure optimal sales execution.
• Develops territorial sales quotas in accordance with the profit plan.
• Maintains on-line sales and marketing system, verifying the accuracy of the data.
• Instructs sales, marketing managers, and support staff in accessing sales and marketing information.

Sales Administrator III

• Educates patients, physicians, nurses, educators, and other health care professionals (HCPs) regarding the importance of intensive management of patients with diabetes using Medtronic Diabetes products
• Serves in a role that indirectly supports sales activities
• Collaborates with sales counterpart to develop and implement territory growth strategy
• Troubleshoots clinical and technical issues regarding Medtronic products and therapy
• Assists HCPs in assessing and managing patient’s Medtronic therapy to help ensure positive outcomes
• Consults and presents to individuals and groups on behalf of Medtronic Diabetes
• Plans, organizes, and manages assignments within allotted budget
• Travels in assigned territory on a regular basis and attends seminars, symposiums and special events as directed
• Collaborates with other Medtronic Diabetes departments to ensure optimal patient experience
• Participates in ongoing competency development through an array of medium including in-person and web-based training
• Participates in conventions, forums, and meetings to increase product awareness
• Identifies and facilitates execution on growth opportunities with Diabetes Sales and Clinical Support Team
• Serves as a technical resource to support sales of a specific medical Diabetes products and/or solutions

Clinical Territory Manager, Diabetes

• Supports the effectiveness of senior leadership interactions, by creating content for impactful presentations and written communications intended for internal and external audiences.
• Creation and maintenance of well-organized and visually engaging repository of presentations and resources for easy accessibility by key stakeholders.
• Supports cascade from Clinical, Medical, Regulatory Affairs (CMRA) communications strategy and governance activities to ensure strong departmental, operational, and functional health, including planning and preparation of communications, sometimes of a sensitive nature.
• Handles the creation and implementation of multiple forms of internal strategic communication activities, programs and content guided by the Medtronic Mission and overall business strategy.
• Directly manages communications activities that promote, enhance, and protect the organization's reputation to both internal and external audiences.
• Oversees and executes the writing, editing and approval of event scripts, speeches, key documents and reports, promotional materials, press releases, interviews, FAQs, and other external and internal communications vehicles as defined

Principal Communications Generalist – Regulatory Affairs, Strategy, & Policy

Engineering Manager

• Lead team of OpEx engineers - coach, motivate and foster professional development of direct reports.
• Deploy MPS program (Medtronic Performance System) at the campus level which includes safety excellence, value stream excellence, zero loss culture, continuous skill development, quality excellence, improvement excellence, and maintenance excellence.
• Coach, educate, and build organizational capabilities as defined within the Medtronic Performance System global operational excellence program.
• Partner with site cross-functional teams to develop and execute Lean Transformation initiatives.
• Define, design, and implement continuous improvement programs to ensure programs are integrated vertically and horizontally across the organization.
• Establish and maintain a site-wide culture of continuous improvement and install process excellence supports for program governance, project reviews, communications, training, certifications, and rewards.
• Establish a culture of programmatic savings to deliver YOY COGs reduction.
• Facilitate and coach teams through DMAIC methodology to build strong problem-solving capabilities.
• Attract develop and retain a high-performance technical staff as defined by site size.
• Organize the coordination of activities with outside suppliers and consultants to ensure timely delivery.
• Select, develop and evaluate personnel to ensure the efficient operation of the function.

Industrial Engineering Manager

Consultant

• Connect with client hospitals, understand and analyze their most pressing business challenges and deliver high value services which improve their quality, productivity, and patient and staff experience
• Work with your team on projects across our partnerships to deliver quality and improve healthcare
• Drive complex transformational change
• Design and implementing growth strategies
• Develop and streamlining patient-focused care pathways
• Improve operational excellence helps hospitals innovate and optimize
• Help physicians and hospital management improve outcomes
• Share and communicate determined best practices actively with clients and the team

Consultant Integrated Health Solutions – Benelux

Business Operations

• Define and own master data (regional) principles and policies
• Aligning with functions and regions to ensure new policies and governance are in line with business models
• Contribute to and influence Diabetes roadmaps for Data / Information Management
• Understand the technology landscape of transactional systems, data management and master data layer, to analytics and consuming applications
• Collaborate with IT Master Data Management team & country data stewards to ensure quality of data is in place and policies and guidelines are being adhered to
• Establish consistent metrics to measure quality of data
• Tracking implementation/deployment progress and reporting back to program leadership
• Leverage effective relationship building among regional & functional business partners to understand their data needs, data dependencies and identify opportunities for business process standardization, ensuring high employee engagement
• Identify risks and drive continuous improvements in data management through technological innovation, operational improvement, and championing adoption

Principal Business Process Improvement Analyst

• Oversees the full lifecycle of customer agreements from initial creation and negotiation through execution, compliance monitoring, and renewal
• Ensures contract activities align with company policies, legal requirements, and customer specifications
• Develops, drafts, and redlines complex terms and conditions to ensure clarity, compliance, and alignment with business strategies
• Manages contract execution and ongoing administration to maintain accuracy and data integrity
• Leads proposal preparation and supports negotiations to achieve mutually beneficial outcomes with customers
• Acts as a key liaison to ensure customer requirements are understood, documented, and fulfilled within contractual frameworks
• Prepares bids and processes contract specifications, progress updates, and related documentation
• Compiles and analyzes historical and current data to advise management on contractual obligations, performance trends, and decision-making
• Collaborates closely with Legal partners to ensure all agreements adhere to corporate standards, approved templates, and regulatory requirements
• Monitors contract compliance, identifies risks, and provides clear reporting to management and senior leaders
• Evaluates contracts and processes to identify and implement simplification and harmonization while influencing stakeholders toward unified standards
• Contributes as a subject matter expert to guide technology initiatives to ensure efficient and effective processes, digital/AI tools, and operational scalability