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Customer Service Representative
MedtronicCustomer Care Representative supporting Medtronic’s medical device service and repair customers in Iberia. Managing requests, escalations, logistics coordination and process improvements.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and operations within a regulated MedTech environment, focusing on quality, compliance, and process improvement. Proficient in managing service requests and collaborating with cross-functional teams to enhance customer satisfaction.
Highest-signal resume keywords
Customer Service ManagementProcess ImprovementQuality ComplianceUser Acceptance Testing (UAT)ERP/CRM Systems Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Request ManagementQuotation ManagementOrder ManagementProblem SolvingAttention to Detail
Soft Skills
Strong Communication SkillsRelationship BuildingProactive ApproachAbility to Manage Multiple Priorities
Tools & Technologies
SAPSalesforce
Industry Keywords
MedTechHealthcareTechnical ServiceContinuous ImprovementCustomer Escalation Management
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as the primary point of contact for customers throughout the service and repair journey
- Manage service requests, quotations, orders and follow-up activities
- Collaborate with service engineers, repair centers, logistics teams and internal stakeholders to resolve customer issues
- Handle customer escalations, including product and service-related complaints
- Support quality and compliance requirements in a regulated MedTech environment
- Contribute to process improvements and continuous improvement initiatives
- Participate in projects, system enhancements and User Acceptance Testing (UAT) activities
Requirements
What you’ll need- High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment
- Genuine passion for helping customers and solving problems
- Strong communication skills and ability to build positive relationships
- Excellent attention to detail and quality-focused mindset
- Ability to manage multiple priorities in a fast-paced and continuously evolving environment
- Proactive approach and willingness to take ownership
- Interest in healthcare, medical technology or technical service environments
- Professional proficiency in English and Portuguese
- Experience with ERP or CRM systems such as SAP or Salesforce is beneficial but not essential
Benefits
Comp & perks- Competitive salary
- Flexible benefits package
- Short-term incentive through the Medtronic Incentive Plan (MIP)