Medtronic

Accounts Receivable

• Provides clinical, technical and product knowledge support to existing and potential customers.
• Builds and maintains solid customer relationships and provides customer training at all levels.
• Responsible for key customer reports as required to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services.
• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers.
• Represents Medtronic during technology-enabled procedures to provide technical assistance.
• Maintain system hardware and software to maximize system performance.
• Installs software and hardware upgrades.
• Performs system preventative maintenance.
• Provides telephone clinical support to customers.
• Uses UNIX/LINUX commands to modify operating files.
• Fulfills Software and Service Contract obligations.
• Acts as the primary Medtronic customer liaison for repair and technical support issues.
• Provides timely information to the district team regarding customer concerns, issues and market opportunities.
• Provide service to customers per their individual needs.
• Maintains familiarity with status of calls and issues at customer sites.
• Reports necessary complaints and partners with CSM/NRC to ensure full resolution.
• Files weekly site visit and customer contact reports for service improvement purposes.
• Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures.
• Provides a clinical resource for surgeons, clinicians and others being trained.
• Updates customers on tips, shortcuts and suggestions, as appropriate.
• Participates in in-house sponsored customer training at designated sites for both internal and external partners.
• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures.
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
• Submit reports and provide information as directed.
• Cooperate with all personnel on the execution of Company programs.

Clinical Specialist, Enabling Technologies

Learning and Development

• Facilitates customized local and national training and education programs for Endovascular Specialists on Medtronic's Aortic products and therapies, to increase procedural and product adoption to improve patient outcomes
• Participation in customers engagement activities upon request
• Supports Medical Education team with the maintenance of customer relations with clinicians and organizations, contract and compliance requirements, and faculty logistics
• Maintains and updates program content with relevant clinical publications/practices
• Attends weekly regulatory and clinical review meetings to collaborate on content approval
• Supervising the logistics requirements by working with contract and meeting planning teams
• Acting as liaison between the MD Faculty and MDT Aortic Organization (T&E, MedSci, Sales & Mktg)
• Executing the yearly MedEd Plan
• Managing assigned budget and resources

Senior Training & Education Specialist – Aortic Therapies

Compliance

• Develop and execute global regulatory strategies for new product development and introduction, including software-based solutions and hardware.
• Advise cross-functional teams on regional regulatory requirements, including FDA (US), EU MDR, NMPA (China), PMDA (Japan), and TGA (Australia).
• Identify and recommend optimal regulatory pathways (e.g., 510(k), PMA, IDE, CE Mark, EU Technical Files, EU Design Dossiers, China NMPA registration, Japan PMDA Shonin, Australia TGA conformity assessments).
• Lead regulatory risk assessments during product design and development, providing solutions to minimize approval delays.
• Author, review, and lead global pre-market regulatory submissions.
• Drive regulatory agency interactions, including FDA Pre-Sub meetings, Notified Body consultations, PMDA pre-consultations, and Scientific Advice processes.
• Represent the company during negotiations and reviews with FDA, Notified Bodies, NMPA, PMDA, and TGA, ensuring alignment on regulatory expectations.
• Represent the Regulatory Affairs function on product development teams, bringing the voice of the function to discussions in an effort to support creative and compliant regulatory strategies for the program.
• Partner with cross-functional team members to lead engagements with regulatory agencies for new and existing devices.
• Lead and influence the preparation of documentation to support innovative and high-quality regulatory submissions from early phase strategies, marketing applications, and change management implementation.
• Engage and actively participate in compliance activities (preparation and execution) including identification of opportunities for improved efficiencies within processes.
• Act as a mentor to colleagues within the team and effectively manages an extended team.
• Stay current on regulation and guidance changes supporting advocacy work as needed to influence evolving regulatory requirements.
• Work with functional team members to ensure clear communication of project/program objectives, deliverables, and timing of key milestones.
• Partner in problem resolution in an effort to mitigate functional/program level challenges to keep objectives moving in line with program estimates.
• Work within a matrixed, collaborative team environment that fosters professional development while focusing on meeting business objectives driven by standards of excellence.

Senior Regulatory Affairs Specialist

Supply Chain

• Develop, integrate, and maintain account‑ or brand‑specific demand forecasts to support Sales & Operations Planning (S&OP)
• Incorporate key inputs such as replenishment data, point‑of‑sale information, sales promotions, marketing plans, manufacturing capacity constraints, and product lifecycle changes
• Improve demand forecast accuracy through analysis and application of appropriate statistical forecasting models
• Maintain and manage product demand history, baseline forecasts, and promotional demand projections
• Analyze internal demand streams and categorize products based on demand patterns to support forecasting strategies
• Align sales and marketing intelligence across operating units and integrate insights into forecasting systems
• Partner with sales organizations, national accounts, marketing, R&D, and supply planning teams to support demand planning and business decision‑making
• Lead or contribute to initiatives that improve forecasting processes, systems, and data quality

Principal Demand Planner

IT Support

• Lead and manage enterprise internal audit activities aligned with global regulatory requirements including MDSAP, QMSR, and ISO 13485.
• Develop and execute risk-based audit schedule, audit plans across Medtronic operating units, manufacturing sites, and enterprise functions.
• Serve as Lead Auditor for complex or high-impact compliance audits.
• Ensure audits are conducted in accordance with internal procedures, regulatory expectations, and recognized auditing standards.
• Provide subject matter expertise on regulatory quality requirements and global compliance expectations.
• Evaluate the effectiveness and maturity of quality system processes across the organization.
• Identify systemic compliance risks and provide recommendations for mitigation.
• Support enterprise preparation for regulatory inspections and external audits.
• Lead and/or participate in mock inspections and readiness assessments to strengthen organizational preparedness.
• Track compliance trends and escalate systemic risks to leadership as appropriate.

Senior Compliance/Audit Manager

Customer Success Manager

• Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives.
• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Provide troubleshooting support as requested
• Assures completion of patient registration and any other required hospital documentation
• Helps manage consignment inventory and trunk inventory once obtained
• Provides additional inventory support to meet customer needs
• Maintains software on programmers throughout the district as directed
• Assists with managing daily coverage logistics as needed
• Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
• Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
• Assists with obtaining customer POs throughout the quarter
• Has a basic understanding of the competitive landscape
• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
• Stays up to date on new products, solutions and patient management offerings
• Completes all assigned training in a timely manner

Clinical Specialist, Cardiac Rhythm Management – CRM

Therapist

• Own the customer implementation process and procedural success metrics to drive adoption of new Pelvic Health therapies within targeted accounts.
• Guide medical professionals to safely and effectively use new therapies including, but not limited to, implant and technologies that enable procedure success.
• Provide education and technical support to HCPs to enhance their understanding, usage, and long-term adoption of new therapies.
• Identify implementation and broader adoption challenges and determine the most appropriate avenue for resolution.
• Conduct reviews with HCP teams to provide metrics on implementation status, discuss successes and address any challenges.
• Gather and analyze feedback from physicians and clinician teams to identify areas for improvement, optimization, and long-term adoption.
• Collaborate with cross-functional teams, including marketing, sales, and product development, to ensure a successful product launch.
• Develop and execute therapy development plans for each target account to support sustained adoption.
• Build and maintain strong relationships with HCP and staff at supported sites.
• Act as a liaison between the company and healthcare provider teams to address any concerns or questions related to new products.
• Provide on-site technical support during initial procedures to ensure the proper use.
• Assist physicians and clinical staff with technical guidance and troubleshooting during procedures.
• Ensure compliance with all safety protocols and guidelines during product usage in the OR/ASC/Office.

Therapy Development Specialist, Pelvic Health

• Provide clinical, technical and product knowledge support to existing and potential customers.
• Build and maintain solid customer relationships and provide customer training at all levels.
• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with customers.
• Represent Medtronic during technology-enabled procedures to provide technical assistance.
• Maintain system hardware and software to maximize system performance.
• Educate and train physicians and hospital personnel related to technology-enabled procedures.
• Provide timely information to the district team regarding customer concerns, issues and market opportunities.
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of technology-enabled procedures.
• Submit reports and cooperate with personnel on the execution of Company programs.
• Participate in sales meetings, training programs, conventions, and trade shows as directed.

Business Analyst

• Consolidar e integrar datos de clientes provenientes de múltiples fuentes, garantizando la calidad, consistencia y gobernanza de los datos
• Analizar el comportamiento de los clientes, los factores que impulsan la satisfacción y las causas raíz de la deserción (churn) mediante métodos de investigación cuantitativos y cualitativos
• Realizar segmentación de clientes, análisis de correlación y análisis de retroalimentación para generar insights accionables
• Monitorear y reportar indicadores clave de experiencia del cliente (KPIs), incluyendo NPS, churn, retención, LTV y tiempo de resolución
• Desarrollar y mantener dashboards ejecutivos y operativos para apoyar el seguimiento del desempeño y la toma de decisiones
• Gestionar y fortalecer programas de Voz del Cliente (VoC), transformando los comentarios de los clientes en oportunidades de mejora medibles
• Convertir datos complejos en recomendaciones de negocio claras y presentaciones impactantes para las partes interesadas
• Apoyar la toma de decisiones estratégicas mediante la priorización de iniciativas según su impacto y viabilidad
• Diseñar, ejecutar y evaluar pruebas A/B e iniciativas de mejora del customer journey para medir resultados de experiencia del cliente
• Colaborar de manera transversal con los equipos de Producto, Marketing, Operaciones y Tecnología para impulsar decisiones centradas en el cliente a través del análisis de datos

Customer Insights Analyst

Art Director

• Advance Design Quality excellence across Medtronic by shaping strategy, standards, governance, and performance visibility for critical product development and quality system capabilities.
• Partner across Operating Units, Regions, and Core Quality Services to simplify and standardize Design Quality practices, strengthen inspection readiness, and enable consistent execution across a broad global product portfolio.
• Develop and execute functional objectives, build enterprise capability, and develop employees with the skills, knowledge, and judgment needed to move Medtronic Operating Units forward.
• Create and lead real-time critical process governance for high-priority product development programs, including expert consultation, issue escalation, and cross-functional alignment.
• Drive Design Quality Excellence across Operating Units by aligning OU practices to enterprise standards while enabling practical, risk-based execution in local business contexts.

Director, Quality Center of Expertise – Design Quality

Product Marketing

• Manage downstream marketing projects including promotion, market analysis, and commercialization.
• Partner closely with clinical, health economics and reimbursement, and regulatory partners to develop marketing materials for sales execution.
• Leverage market research and develop competitive strategies to grow market share.
• Manage campaign development, execute across channels like paid, social and email.
• Analyze and track key performance metrics to shape strategy.
• Set value propositions and key messaging for assigned products.
• Develop and manage assets, content, and branded materials throughout their lifecycle.
• Collaborate with cross-functional business partners to develop business plans for the designated portfolios.
• Build strong relationships with Key Opinion Leaders (KOLs) as well as emerging thought leaders within the space to enable effective portfolio strategy.
• Lead new product launch activities, including the development of commercial plans and customer segmentation strategies in support of launch objectives.
• Partner with Medical Education and Sales Training counterparts to develop strategy for the existing procedural areas and any adjacent areas.
• Contribute to critical business priorities related to service and supply continuity.

Associate Product Manager – Power & Energy Downstream

• Facilitates customized local and national training and education programs for Endovascular Specialists on Medtronic's Aortic products and therapies
• Participation in customers engagement activities upon request
• Supports Medical Education team with the maintenance of customer relations with clinicians and organizations, contract and compliance requirements, and faculty logistics
• Maintains and updates program content with relevant clinical publications/practices
• Attends weekly regulatory and clinical review meetings to collaborate on content approval
• Supervising the logistics requirements by working with contract and meeting planning teams
• Acting as liaison between the MD Faculty and MDT Aortic Organization (T&E, MedSci, Sales & Mktg)
• Executing the yearly MedEd Plan
• Managing assigned budget and resources

• Develop, integrate, and maintain account‑ or brand‑specific demand forecasts to support Sales & Operations Planning (S&OP).
• Incorporate key inputs such as replenishment data, point‑of‑sale information, sales promotions, marketing plans, manufacturing capacity constraints, and product lifecycle changes.
• Improve demand forecast accuracy through analysis and application of appropriate statistical forecasting models.
• Maintain and manage product demand history, baseline forecasts, and promotional demand projections.
• Analyze internal demand streams and categorize products based on demand patterns to support forecasting strategies.
• Align sales and marketing intelligence across operating units and integrate insights into forecasting systems.
• Partner with sales organizations, national accounts, marketing, R&D, and supply planning teams to support demand planning and business decision‑making.
• Lead or contribute to initiatives that improve forecasting processes, systems, and data quality.

Machine Learning Engineer

• Research, design, develop, and evaluate signal processing, image processing, and computational algorithms for medical device applications
• Assess technical feasibility, performance, and design tradeoffs of new concepts
• Implement complex real-time or near-real-time algorithms in software
• Analyze bench, preclinical, and clinical data to develop/train algorithms, verify and validate them, and guide technical decision making
• Collaborate with cross-functional partners across engineering, design, clinical, and research teams to translate unmet needs into solutions
• Provide technical leadership and mentorship in signal processing and algorithm development

Clinical Specialist, Enabling Technologies

Senior Training & Education Specialist – Aortic Therapies

Senior Regulatory Affairs Specialist

Principal Demand Planner

Senior Compliance/Audit Manager

Clinical Specialist, Cardiac Rhythm Management – CRM

Therapy Development Specialist, Pelvic Health

Clinical Specialist, Enabling Technologies

Customer Insights Analyst

Director, Quality Center of Expertise – Design Quality

Associate Product Manager – Power & Energy Downstream

Senior Training & Education Specialist – Aortic Therapies

Senior Regulatory Affairs Specialist

Principal Demand Planner

Principal Algorithm Engineer – Imaging, Ultrasound, ML