Marsh McLennan

IT Support

• Enable business and IT leaders to make investment decisions that balance current operational demands and strategic vision
• Provide technology guidance, road maps, principles, and best practices within Capability Domains
• Evaluate existing projects and assess required business capabilities
• Create and drive architectural roadmaps that drive business transformation

Enterprise Architect

Data Analyst

• Collaborate with colleagues and clients at all levels from your very first day
• Develop tailored solutions for clients around the globe
• Engage in discussions with clients and colleagues to share ideas
• Implement various prototypes while assessing their effectiveness

Analyst – Data & Analytics Team

Data Scientist

• Lead specific compensation data products and manage their performance and development
• Set and communicate product strategy aligned with business goals and client needs
• Improve existing products and help develop and launch new offerings
• Analyze survey results and turn findings into clear insights and client-facing stories
• Recommend product changes, priorities, and pricing to leadership
• Work with internal teams and clients to deliver effective, high-quality solutions on time

Compensation Data Product Manager

General

• Create proposal and presentation templates aligned with client requirements and company branding
• Develop and drive internal work plans based on external deadlines — and hold pursuit teams accountable
• Research and draft responses to proposal questions in collaboration with subject matter experts
• Own master documents and incorporate multiple rounds of edits through completion
• Facilitate strategy discussions to identify client-centered value propositions and differentiators
• Write creative, persuasive executive summaries that follow best-practice approaches
• Partner with a graphic designer to develop engaging finalist presentation materials

Proposal Specialist

Client Services Representative

• Support the Account Management and Sales teams, ensuring the clients’ needs and expectations are met
• Coordinate and complete the marketing process for new and renewal group business by compiling data, soliciting quotes, monitoring bid requests, corresponding with vendors and preparing complex cost sheets
• Support the process for issuing and managing certificates of insurance
• Prepare client communication materials used in strategic planning, renewal and/or quarterly reviews, finalist presentations, as well as any other client facing interactions during the year

Client Service Associate, Business Insurance

Advisor

• Responsible for client retention and service by providing professional insurance advice and consultation services
• Responsible for reviewing individual client insurance program(s) and proposing additional coverages & limits for client consideration
• Accountable for managing a book of business with clients that average up to $15,000 in revenue
• Perform various service functions on assigned accounts including preparing new & renewal policies, applications & submissions, and loss run reports
• Responsible for managing client renewal process within defined guidelines
• Ensure certificate templates are accurate & up to date
• Issue binders, endorsements, auto ID cards & schedules of insurance
• Maintain client records in Sagitta & ImageRight systems
• Develop a comprehensive network within & outside of the company to assist with decision making
• Be available to mentor less experienced agency employees

Business Unit Client Advisor

Customer Support

• Handle inbound telephone calls and document all interactions in Salesforce
• Respond to both standard and more complex customer inquiries regarding various products and services via phone or email
• Research customer inquiries and follow up with customers as needed via email or outbound calls
• Provide formal, informed responses to correspondence, either verbally or in writing, using all necessary reference materials
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools
• Request additional or missing information from customers via written or verbal communication
• Document client issues and escalate to the appropriate parties for resolution
• Troubleshoot basic website errors and questions
• Assist customers with auto and home insurance policy questions
• Help customers with payments and payment-related questions, policy changes, coverage explanations, rate changes, etc.
• Work a scheduled shift with flexibility as needed

Customer Service Representative

Pharmacist

• Act as the specialty pharmacy resource for your assigned clinical team(s)
• Interpret pharmacy data reporting shared by the benefit administrators
• Participate in discussions with the benefit administrators’ clinical teams
• Work to create summary reports to Mercer H&B teams
• Participate in Pharmacy Practice meetings
• Incorporate compliance and professional standards into all work processes
• Monitor success of projects in terms of client satisfaction
• Establish effective carrier/vendor relationships
• Provide mentoring and coaching to team members
• Assist in the development of ongoing training presentations
• Support wellness consulting projects by providing pharmacy expertise
• Advance clinical program effectiveness by conducting pharmacy assessments
• Assist with other consulting projects as needed

Clinical Pharmacy Consultant

Insurance Underwriter

• Underwrite new submissions to ensure new policies are correct, per guidelines
• Process endorsements, cancellations, and reinstatements, handle billing issues, and complete policy issuance
• Review all underwriting information, including applications, photographs, elevation certificates, and third-party internet resources
• Provide customer service to agents via phone support, online chat, and emails
• Actively participate in group activities, including daily huddles, team meetings, and training opportunities

Junior Underwriter, Flood Insurance

• Act as the lead strategic pharmacy advisor for a group of select mid-market and national accounts, managing overall service delivery, strategy, financial evaluations, plan design review, contract renewal, business placement, and benchmarking.
• Identify current provider performance gaps and make recommendations to control spend and trend.
• Upsell Mercer pharmacy solutions.
• Leverage Mercer’s size and reputation to negotiate highly competitive Pharmacy Benefit Management (PBM) contracts.
• Lead successful regional and national marketing pursuits.
• Delegate effectively to provide developmental opportunities to team members.
• Provide mentoring and coaching to project team members.
• Manage day-to-day account/project management for key MercerRx clients.
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools.

Senior Pharmacist, Benefits Consultant

Analytics Engineer

• Assist the Property Valuation team by consolidating and managing large datasets related to tangible building assets using various tools (i.e. Origami) and techniques
• Support in timely completion of all allocated Requests for Quotations (RFQs) and proposal (includes pricing, fee calculation and SOW)
• Collaborate closely with Property Valuers to provide technical and analytical support, ensuring valuation accuracy and consistency
• Utilize CoreLogic and other subscribed valuation tools/software to support data analysis and asset valuation processes
• Provide insurance valuation specific technical guidance and mentoring to junior staff members (as the team grows)
• Establish a robust governance framework ensuring strong engagement and timely communication to all the stakeholders
• Contribute to project management activities, including tracking progress, coordinating tasks, and supporting timely delivery of valuation projects
• Participate in training programs focused on financial valuations and Origami software to enhance technical expertise
• Maintain up-to-date knowledge of valuation standards and best practices
• Create a repository of important documents in a shared space for easy access and decision making.

Lead Specialist – Data Analytics, Insight

Graphics Designer

• Design intuitive user experiences for internal applications and analytics platforms.
• Create end-to-end workflows, user flows, wireframes, and high-fidelity mockups.
• Translate business and user needs into thoughtful, user-centered digital design solutions.
• Collaborate closely with product managers, developers, and subject matter experts to deliver technically sound solutions.
• Build and maintain interface designs, reusable components, and interactive prototypes in Figma.
• Support developer handoff and ensure design intent is carried through implementation.
• Manage multiple projects while maintaining quality, consistency, and attention to detail.

Senior Graphic Design Specialist

Manager

• Lead the development, articulation, and implementation of strategic plans and operational initiatives across the Practice.
• Act as a strategic partner to the Practice Leadership Team, driving agendas that support key objectives.
• Execute projects aligned with practice's strategic priorities and leverage resources across the firm.
• Facilitate purposeful leadership and team meetings, ensuring strategic priorities are clearly communicated.
• Oversee organization and execution of team events aligning them with strategic goals.
• Coordinate and manage global projects supporting practice's strategic direction and operational framework.
• Work in partnership with finance to develop and track investments, ensuring efficient budgeting processes.
• Collaborate with talent management to set strategic recruiting goals and drive employee retention analyses.
• Support client and team requests, working collaboratively with other departments to address challenges and opportunities.
• Analyze and enhance practice's commercial effectiveness through strategic initiatives and operational improvements.

Business Impact Manager – Energy

• Provides technical and service support to Client Advisors for new clients, during the renewal process and for daily client service functions
• Remarkets requests from clients when a significant increase to the renewal premium is identified
• Prepares renewal reviews and premium/loss summaries in accordance with Best Practice timelines
• Processes change requests; maintains schedules of insurance; and premium finance agreements
• Prepares renewal exposure review and updates future applications for renewal preparation with information received from clients
• Prepares Certificate holder list for client review and prepares certificate templates
• Responsible for maintenance of Sagitta policy detail and system use in accordance with MMA-Florida Region Best Practices and Procedures
• Researches and provides recommendations to client risk management/coverage issues and internal workflow processes
• Receives and processes claim reports as backup to claims unit
• Gathers and reviews loss data to prepare detailed premium and loss summaries
• Clearly explains results to client/Sales executive/marketing/carriers
• Manages timetable for renewal process to meet or exceed established MMA Florida Region procedures
• Quotes and binds Special Event, Builders Risk and Flood policies

Client Service Associate

Solutions Engineer

• Translate business requirements into technical strategies
• Architect solutions on to MMA data platforms
• Design enterprise data architecture and solutions across MMA’s cloud and hybrid data platforms
• Lead the Design and Architecture of enterprise solutions across MMA’s Agency management software, EHB and CRM domains
• Develop and maintain solution blueprints for core platforms, including Agency management systems, GCP, Azure Databricks, Workday, ServiceNow, Microsoft Fabric and Azure SQL
• Define and enforce standards for medallion architecture for MMA’s data Lakehouse
• Establish secure and scalable integration patterns and data flows between AMS, HRIS, CRM, Azure Cloud, and development systems
• Collaborate with the Data Governance Council to align solution architecture
• Drive adoption of metadata management and data lineage practices within Databricks Unity Catalog