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Business Insurance Client Service Manager
Marsh McLennanBusiness Insurance Client Service Manager overseeing commercial insurance service operations at Marsh McLennan Agency. Managing staff, client service standards, sales effectiveness, and agency technology.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills within the Commercial Insurance industry, with a focus on recruiting, training, and developing talent. Proficient in managing financial goals and implementing change initiatives while ensuring superior customer service.
Highest-signal resume keywords
Commercial Insurance ExperienceLeadership DevelopmentSagitta Agency Management SystemEffective Communication SkillsChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Commercial InsuranceStaffing ManagementSales EffectivenessFinancial Goal ManagementRecruitment Strategies
Soft Skills
Organizational SkillsVerbal CommunicationWritten CommunicationInfluencing Skills
Tools & Technologies
Sagitta Agency Management SystemImageRight Document Management System
Certifications & Qualifications
Florida 2-20 License
Industry Keywords
Insurance IndustryClient CommunicationOperational ProceduresChange InitiativesService Standards
About the role
Key responsibilities & impact- Support the goals, service standards and business practices of Marsh McLennan Agency
- Maintain a developmental and challenging environment through communication of regional, departmental and individual goals, quantifiable objectives and timely annual reviews
- Identify and develop leaders within the organization
- Monitor and control staffing, compensation and expenses in support of company financial goals
- Recruit new employees through industry associations, community involvement and promotion of Marsh McLennan Agency
- Identify opportunities for improved sales effectiveness while maintaining superior customer service
- Adhere to and modify operating procedures to meet evolving service goals
- Research, direct and support new technology use to achieve departmental business goals
- Implement and support change initiatives
- Carry out supervisory responsibilities in accordance with organizational policies and applicable laws
- Assist with or complete other tasks as directed by agency management
Requirements
What you’ll need- Florida 2-20 or ability to obtain
- College degree; or 5+ years related experience and/or training; or equivalent combination of education and experience
- Minimum of 5 years’ Commercial Insurance industry experience, including supervisory/management experience
- Skills necessary to communicate with clients, carriers and prospects concerning lines of coverage
- Working knowledge of Sagitta Agency Management System and ImageRight document management system, or willingness to learn
- Organized with demonstrated effective verbal and written communication skills and the ability to influence others
Benefits
Comp & perks- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
- Colleague well-being benefits programs and resources