Client Services Manager – Business Insurance

Marsh McLennan

Client Services Manager leading Business Insurance service teams at Marsh McLennan Agency. Supervising talent, operations, compliance, budgets, KPIs, and client-focused quality initiatives.

Posted 9/10/2026full-timeSioux Falls • South Dakota • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in the insurance industry, with a focus on team development, compliance, and operational excellence. Proficient in managing budgets, performance indicators, and fostering positive relationships with clients and colleagues.

Highest-signal resume keywords

Leadership ExperienceBusiness Insurance ExpertiseTechnical Underwriting KnowledgeTeam-Building SkillsRegulatory Research Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business InsuranceRisk ManagementTechnical UnderwritingBudget ManagementPerformance ReviewCompliance MonitoringOperational ProceduresQuality AssuranceEmployee DevelopmentRecruiting and Onboarding

Soft Skills

Team LeadershipRelationship ManagementOrganizational SkillsIntegrityCommunication Skills

Tools & Technologies

Agency Management Systems

Certifications & Qualifications

Property/Casualty License

Industry Keywords

InsuranceRisk ManagementCommercial InsuranceRegulatory IssuesTalent DevelopmentWorkload ManagementPerformance IndicatorsKnowledge SharingBest PracticesLeadership Development

About the role

Key responsibilities & impact

Provide leadership and supervision to the Business Insurance Service team
Ensure retention and talent development of quality employees
Execute departmental initiatives aligned with business strategies and objectives
Support training and quality assurance programs
Participate in recruiting, hiring and onboarding new colleagues
Monitor and address employee workload and capacity
Ensure compliance with corporate programs and policies, including PTO, attendance, travel and expense reimbursement
Conduct regular one-on-one sessions, team meetings and departmental initiatives
Ensure agency management systems, files and operational procedures follow MMA quality standards
Conduct annual performance and compensation reviews
Develop personal development goals and discuss career paths
Manage annual budgets and key performance indicators reflecting growth goals and business conditions
Promote knowledge sharing regarding workflow, markets, products, legislative issues and best practices
Participate in leadership development training
Participate in local and regional workgroups and communicate trends, challenges, strategies and opportunities to local office teams

Requirements

What you’ll need

5+ years of leadership/management experience in insurance, risk management or a similar industry
5+ years of experience with business or commercial insurance
Ability to research regulatory issues and provide clear, concise and accurate information and guidance to clients
Knowledge of technical underwriting
Ability to maintain positive working relationships with customers, clients, colleagues and management
Strong management and demonstrated team-building skills
Ability to establish priorities and organize time efficiently to meet or exceed deadlines
High level of integrity and confidentiality
Bachelor’s degree in business, risk management or equivalent preferred, but not required
Property/Casualty license preferred, but not required

Benefits

Comp & perks

Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
Robust benefits programs and resources supporting colleague well-being
Professional and personal development opportunities
Meaningful work