Hyatt

Account Executive

• Manage and grow an assigned portfolio of government accounts while developing new business opportunities within the vertical.
• Build and maintain deep account intelligence, including key buyers, procurement contacts, travel managers, influencers, contract requirements, sourcing behavior, travel patterns, business potential, competitive set, and next steps.
• Develop and execute account plans that support revenue growth across government transient, group, extended stay, training, relocation, project-based, and meeting business.
• Prospect and qualify new federal, state, military, defense, government contractor, public sector, and related accounts with potential for Hyatt hotels.
• Educate government buyers on Hyatt brands, hotel capabilities, location fit, service standards, security considerations, and solutions relevant to their business needs.
• Support Hyatt inclusion in relevant government sourcing opportunities, RFPs, bids, lodging programs, meetings, trainings, and project-based travel needs.
• Partner with hotel sales teams, operators, revenue management, legal/compliance, and commercial stakeholders to align customer needs with hotel priorities and applicable requirements.
• Support customer negotiations, hotel communication, rate discussions, and opportunity follow-up with urgency, accuracy, discretion, and strong attention to detail.
• Stay current on government travel trends, per diem considerations, procurement cycles, agency priorities, market conditions, forecasts, and competitive intelligence.
• Use CRM, sourcing platforms, analytics, and industry tools to document activity, prioritize opportunities, and measure account performance.
• Champion Hyatt initiatives and priorities with government customers as appropriate, including new hotel openings, focus hotels, Essentials brands, and special initiatives.
• Elevate the voice of the government customer within Hyatt and participate in cross-functional projects that support National Sales priorities.

Account Executive, Government-HSF National Sales Americas

Marketing

• Assist Field Marketing Managers with executing digital marketing programs for the opt-in program hotels with a heavy emphasis on the daily management of hotel websites, landing pages, mobile presence and third-party business and paid media listings.
• Share local marketing and brand best practices with hotels to help drive positive business results
• Serve as a liaison for properties regarding questions about corporate marketing tools, programs, campaigns and brand standards
• Regularly attend team and cross-functional calls to better understand business needs and competition for properties and cluster regions
• Provide ongoing support to all hotels to optimize online hotel presence, with a particular focus on growing book direct revenue and channel mix.
• Coordinate with FM-preferred vendors and partners to ensure quality execution of local marketing tactics.
• Assist in compiling reporting for key stakeholders, including KPIs, comparative scorecards, summarization of performance and future recommendations and action items.
• Provide ongoing training to property marketing teams. Optimize training manuals, guidance and instruction on how to utilize our digital marketing platforms and tools to optimize digital activities and revenue performance
• Support administrative duties and special projects or tasks as assigned
• Ensure property marketing programs and initiatives are accurate, complete, timely and align closely with corporate and brand strategic priorities

Field Marketing Coordinator

General

• Coordinating destination operations by maintaining strong vendor relationships
• Ensuring accurate product information and monitoring service quality
• Overseeing transfers and excursions
• Conducting quality assurance checks
• Responding to incidents in accordance with company protocols
• Supporting implementation of local Emergency Response Plan tasks as required
• Reporting and escalating local incidents through established system
• Communicating operational updates and issues upwards
• Collaborating with internal teams to improve service delivery and processes

Destination Coordinator

• Contribute to the hotel's commitment to high quality guest service and teamwork
• Create an experience for hotel guests by offering exceptional service
• Maintain a clean, comfortable and inviting environment
• Handle guest check in and out and service meeting rooms
• Drive the airport shuttle as part of the host responsibilities

Hotel Host – Guest Service, Driver Hybrid Position

Sales

• Sell guest rooms, meeting space, and related hotel services to assigned group market segments.
• Manage an assigned account base, including existing customers, special accounts, and target prospects.
• Solicit and generate new business through proactive outreach, direct sales calls, prospecting, networking, and relationship building.
• Focus primarily on pharmaceutical and healthcare group business, while also developing opportunities within finance, insurance, and other corporate markets.
• Prepare and present effective proposals, contracts, and business recommendations that align with client needs and hotel revenue goals.
• Respond promptly and professionally to leads, RFPs, phone inquiries, emails, and client requests.
• Conduct site inspections, property tours, pre-planning visits, and client entertainment as appropriate.
• Negotiate business terms to maximize hotel profitability while satisfying customer needs.
• Maintain accurate, well-organized documentation, account files, sales activities, production records, reports, and follow-up plans.
• Partner with Revenue Management, Events, Operations, and hotel leadership to qualify business and ensure smooth turnover of definite groups.
• Coordinate customer service requirements with internal hotel departments to support successful program execution.
• Participate in and, when appropriate, lead sales calls, sales blitzes, client meetings, and market outreach.
• Travel for business development, tradeshows, customer appointments, and industry events.
• Meet or exceed assigned sales goals, revenue targets, activity expectations, and account production objectives.
• Represent Grand Hyatt DFW and Hyatt professionally in all customer, colleague, and industry interactions.
• Demonstrate Hyatt’s purpose of care through service, empathy, integrity, inclusion, respect, and a strong commitment to client satisfaction.

Group Sales Manager – NE Market

• Overseeing the negotiated strategy at a portfolio of Essentials hotels
• Leading a team of Transient Specialists to deliver strong performance in business travel
• Coaching team members and ensuring high performance
• Demonstrating a thorough understanding and competence in Business Travel sales for Essentials Hotels, Hyatt systems, and the hotel/business travel industry in general

Transient Sales Manager

Customer Support

• Respond to phone calls, emails, and additional guest inquiries
• Conduct in-depth research to resolve guest concerns

Customer Service Phone Agent

Manager

• Partner with hotel Directors of Finance and General Managers to support financial operations, budgeting, forecasting, and capital planning.
• Assist in resolving property-level control issues and ensuring compliance with internal policies and management agreements.
• Conduct monthly financial reviews and trend analysis across assigned hotels.
• Support the Regional Director of Finance and Operations leadership with data-driven recommendations to improve profitability and efficiency.
• Ensure adherence to Hyatt’s accounting principles, internal controls, and financial reporting standards.
• Work closely with regional and corporate teams in finance, tax, legal, HR, and operations to address hotel-specific needs.
• Contribute to talent development efforts by mentoring finance leaders and supporting succession planning initiatives.

Regional Manager, Analytics – Americas

• Serve as a primary commercial advisor to a defined portfolio of operators and hotels.
• Conduct structured performance reviews with ownership and operator leadership.
• Translate corporate commercial strategy into actionable property-level initiatives.
• Identify revenue opportunities, cost efficiencies, and performance gaps.
• Provide clear, data-driven recommendations aligned with owner return objectives.
• Analyze portfolio performance across RevPAR, RGI, ADR, occupancy, channel mix, and segmentation trends.
• Partner with Revenue Management to improve pricing strategies, demand forecasting, and inventory controls.
• Support distribution optimization, including channel contribution, OTA strategy, and digital direct growth.
• Drive adoption of Hyatt revenue tools and commercial platforms.
• Coach General Managers, Directors of Sales, and Revenue Leaders on commercial best practices.
• Facilitate performance workshops and portfolio reviews.

Senior Manager, Americas Commercial Performance Franchise

• Manage a rolling portfolio of hotel openings and conversions at any given time.
• Maintain project plans, trackers, and status reports to ensure timely execution across functions.
• Maintain marketing budget and forecasts within approved budget.
• Work with agency partners to develop digital media plan recommendations, implement media plans, and monitor campaign performance.
• Provide recommended strategies and tactics that align with hotels segmentation and brand positioning within the market.
• Activate paid, owned, and earned media tactics to drive awareness, engagement, and bookings pre- and post-opening.
• Support global digital marketing and media initiatives through campaign execution, reporting, analysis, and optimization recommendations.
• Oversee creative development, content production, and asset readiness for opening and conversion campaigns.
• Provide recommended campaign optimizations based on data, media performance, and business objectives.
• Provide accurate and timely campaign reporting to hotel teams, commercial leads, and ownership groups.
• Translate performance metrics into actionable insights that drive campaign optimization, media efficiency, and strategic pivots.
• Identify key learnings from each opening and conversion to inform future go-to-market planning.
• Ability to travel up to 15%.

Marketing Manager – Commercial Activations

• Support a rolling portfolio of hotel openings and conversions at any given time.
• Assist the Manager in maintaining project plans, trackers, timelines, and status reports to ensure timely execution across functions.
• Support marketing budget tracking, invoice coordination, and forecast updates within approved budget.
• Coordinate with agency partners and internal teams to support digital media plan development, campaign trafficking, creative delivery, and reporting needs.
• Support recommended strategies and tactics that align with hotel segmentation and brand positioning within the market.
• Assist in activating paid, owned, and earned media tactics to drive awareness, engagement, and bookings pre- and post-opening.
• Support creative development, content production, asset collection, photography uploads, coordination, routing, and readiness for opening and conversion campaigns.
• Conduct audits of digital assets, online listings, 3rd part platforms (OTAs) campaign materials, Hyatt.com content, creative deliverables, and internal process documentation to ensure accuracy and consistency.
• Help maintain internal processes, tools, templates, and documentation that support global openings and conversion workflows.
• Support campaign reporting, data collection, analysis, and optimization recommendations based on performance and business objectives.
• Provide accurate and timely updates to hotel teams, commercial leads, agency partners, and internal stakeholders.
• Translate campaign performance and audit findings into actionable insights that support campaign optimization and process improvement.
• Identify key learnings from openings and conversions to inform future go-to-market planning and internal best practices.
• Ability to travel up to 10%.

Associate Manager, Commercial Activation – Marketing

Director

• Support the development and execution of transient, group, and wholesale pricing strategies to maximize RevPAR, ADR, occupancy, and total hotel revenue.
• Analyze market demand, booking pace, competitive positioning, and economic trends to identify revenue opportunities.
• Manage inventory controls, rate availability, length-of-stay restrictions, and yield strategies.
• Monitor and optimize distribution channel performance, including Hyatt.com, OTAs, GDS, and third-party partners.
• Assist in implementing and evaluating promotional offers, packages, and special pricing initiatives.

Associate Director of Revenue

Events

• Review event sales contracts and schedule payments.
• Follow up with customers and hotel staff to ensure deposits and prepayments are collected and posted timely.
• Guide customers through the credit application process to ensure enough credit is established to cover their event.
• Make post-event invoice adjustments and corrections.
• Collect final payments and send out billing to customers.
• Report credit, payment, and billing progress to hotels weekly via account notes.
• Reconcile holding accounts to ensure payments are accurately credited toward customer accounts.
• Answer customer inquiries regarding payments and billing.

Event Billing Analyst

Risk

• Design, develop, deliver, and maintain a Learning Experience Designer (LXD) and Learning Management System (LMS) Administrator certification programs to build capability across learning teams.
• Manage day-to-day learning technology vendor relationships and LMS/Learning Experience Platform (LXP) administration in partnership with HRIT, ensuring systems support learning delivery and reporting needs.
• Support learning intake and consultation by partnering with stakeholders to assess needs, recommend solutions, and align requests to business goals, skills, and measurable outcomes.
• Support the maintenance and application of global learning design standards across blended modalities (e.g., digital, virtual, in-person), ensuring consistency, quality, and alignment to Hyatt’s experience and measurement expectations.
• Execute and maintain learning evaluation and effectiveness practices, applying frameworks (e.g., Kirkpatrick, ROI) and supporting consistent measurement across programs.
• Analyze learning and performance data to generate insights, dashboards, and recommendations, partnering with Global Talent, Functional Learning, and data & analytics teams.
• Monitor learning trends and performance data to identify opportunities for innovation and continuous improvement.
• Maintain tools, templates, and documentation that support consistent evaluation and reporting practices.
• Contribute to cross-functional initiatives that enhance Hyatt’s learning ecosystem and colleague experience.

Manager, Learning & Capability Building – Technology & Governance

Analyst

• Support administration and execution of enterprise learning programs like Compliance & Risk and Leader Learning and AI Education, ensuring timelines, deliverables, and outcomes are met or exceeded
• Partner with stakeholders to gather requirements and translate them into actionable, user-centered deliverables
• Create, curate, and refine learning content, iterating based on user feedback, data, and evolving needs
• Manage program communications ensuring clarity, consistency, and alignment
• Manage learning operations (registration, logistics, vendor payments)
• Maintain and update course curriculum, communications, and process documentation to ensure accuracy, relevance, and alignment
• Support discovery by gathering inputs, organizing insights, and identifying what matters most for users
• Gather and analyze data and metrics to inform decisions and continuously improve program impact and user experience
• Prepare and deliver executive-ready reports and presentations, translating complex data into clear insights; presents findings to leaders and drives data-informed recommendations for program improvements
• Apply independent judgment and structured problem-solving to ambiguous program challenges, synthesizing incomplete inputs into clear recommendations
• Leverage AI tools to improve speed and effectiveness