Hyatt

Events

• Collaborating closely with Product Managers, Designers, Engineers, and Analytics team
• Analyzing data coming from existing digital products to make recommendations
• Writing user stories that help execute on functional and non-functional user needs
• Presenting findings to stakeholders and team members
• Testing new software to identify bugs or issues
• Creating documentation and artifacts for team members

Intern, Digital Product Management – Sales and Events

Product Manager

• Collaborate closely with Digital and Sales and Events Product Managers, Designers, Engineers, and Analytics team
• Enhance the planner digital experience by leveraging data, user research, and journey mapping
• Build and maintain metrics dashboards and reporting to track planner experience performance
• Conduct user research and analyze behavioral data to generate insights and recommendations

Intern, Digital Product Management – Planner Experience

Sales

• Focus on the execution of the Group & Business Travel segments for a portfolio of Midscale Hotels
• Manage a sales funnel at multiple Midscale properties daily
• Receive leads from many different sources and create proposals
• Interact with clients to respond in a beneficial way
• Responsible for Cvent Lanyon RFP Management and Rate Loading
• Utilize Envision and other sales tools to promptly respond to leads

Central Sales Specialist

Account Manager

• Act as the primary relationship owner for priority US distribution partners, working closely with partner business development and sales teams to drive adoption, engagement, and sustained growth.
• Build, manage, and grow relationships with US travel advisors, positioning Mr & Mrs Smith as a preferred luxury accommodation partner.
• Represent the Mr & Mrs Smith brand externally across the US advisor community, including at industry events, training sessions, and partner forums.
• Operate as a trusted commercial partner to advisors, supporting them to maximise performance and long-term value.
• Support the successful onboarding and activation of Mr & Mrs Smith across advisor channels, ensuring advisors are fully enabled and confident from day one.
• Identify opportunities to optimise distribution, product positioning, and sales strategies across partner channels.
• Use partner insight and market feedback to inform priorities and unlock incremental growth opportunities within the US advisor ecosystem.
• Lead the optimisation of the Mr & Mrs Smith hotel portfolio across advisor-facing distribution channels, ensuring the right properties are available through the right routes to meet advisor demand and commercial objectives.
• Partner with hotel partnerships, curation, and distribution teams to shape portfolio strategy, balancing reach and performance while continuously refining the portfolio based on market insight and advisor feedback.
• Act as the internal subject-matter expert on advisor-facing distribution systems, bringing perspective on how tools such as GDS are used by US travel advisors.
• Support the business in evaluating the role these channels play within Mr & Mrs Smith’s broader distribution strategy, balancing advisor needs, commercial trade-offs, and operational readiness.
• Partner cross-functionally with technology, hotel partnerships, distribution, and operations teams to ensure the business is prepared to support advisors across emerging or evolving channels.
• Develop scalable training, sales materials, and enablement approaches that can be adapted across multiple advisor-facing platforms as the channel evolves.
• Track and report on channel performance, advisor engagement, and commercial outcomes.
• Provide clear, actionable insights to senior stakeholders, highlighting wins, challenges, and growth opportunities.
• Use data and partner feedback to continuously refine strategy and execution.

Travel Industry Partnerships Manager – Americas

Ecommerce

• Own and manage co-operative marketing as it relates to B2C websites, determining original messaging and creative, managing the relationship for approvals with the hotels and governments, and making strategic decisions on whether placements need to be moved to better align with initiatives
• Assist in developing the annual co-op marketing strategy, assist in the creation of partner packages and provide strategic recommendations on pricing and benchmark metrics
• Lead asset creation for co-op and sale campaigns, aligning promotion strategy with media schedules and initiatives, and providing ad copy and creative direction to Creative and Content teams
• Audit and update all sale, destination, and deal pages on consumer sites to prevent errors in content/communication for consumers
• Own monthly and quarterly reporting across all co-op campaigns along with providing proof of performance
• Manage brand standards across all digital projects from tech/coding to co-op banner ad creative development and beyond
• Analyze website to understand performance and customer interaction with categories, featured product placement and general online shopping experiences to help identify opportunities and wins
• Provide marketing support for any new programs, product launches or incentives
• Manage the Noble Beach Prize program, including application process, content strategy, and execution of all deliverables
• Create, manage, and execute all sale content across channels including email, SMS, paid search, paid social, display, etc
• Manage merchandising of the email calendar and website, recommending featured resorts based on competitive pricing, property demand ("need" resorts), and partner priorities
• Coordinate, create and distribute SVP of Consumer Business weekly emails

Associate Manager, E-commerce Merchandising, Partner Marketing

Manager

• Support execution of capital markets activities, including debt issuances, credit facility management, and share repurchase programs
• Monitor covenant compliance, liquidity metrics, and debt capacity
• Coordinate with relationship banks, rating agencies, legal counsel, and internal stakeholders during financing transactions
• Assist with due diligence and documentation review for financing transactions
• Maintain and enhance capital markets models, including interest expense forecasts, maturity schedules, and refinancing analyses
• Monitor rating agency methodologies, peer activity, and industry benchmarks
• Lead development and maintenance of the Company’s long-term cash forecast to support capital allocation, debt capacity planning, and liquidity strategy
• Partner with FP&A, Treasury, Regional Finance teams, and other stakeholders to consolidate operating, investing, and financing cash flow projections
• Model long-term liquidity scenarios, including stress cases, sensitivity analyses, and refinancing assumptions
• Evaluate cash availability to support strategic investments, capital returns, and balance sheet objectives
• Validate foreign exchange rates used for reporting and provide FX forecasts to support Company-wide planning

Senior Manager, Capital Markets

Operations

• Lead and inspire the Franchise Performance Leads team to partner with owners and operators to drive mutual success.
• Drive financial performance including top-line sales, revenue management, brand contribution, and efficiency initiatives.
• Ensure guest service performance metrics are centered on portfolio health: cleanliness, working order, and customer service.
• Advance adherence to brand standards through execution of Hyatt’s accountability programs.
• Interface and coordinate with Brand Portfolio Leaders, Managed Field Operations, Americas Performance Hub, Finance, and Design and Construction departments to meet timelines and criteria.
• Oversee the screening approval process for new Franchise Operators.
• Support Training initiatives with a focus on training compliance to ensure brand protection.
• Involvement at a strategic level in all areas of Information Technology implementations current and ongoing in the brands.
• Oversee implementation of changes and updates to all areas in Food & Beverage.
• Collaborate with brand support on hotel openings and ongoing items and opportunities.
• Responsible for management of procurement vendors and new/existing contractors.
• Ensure fluent knowledge and implementation of Classics and Luxury Portfolio Standards and Operational Procedures.
• Demonstrate a commitment to Hyatt’s core values.

VP Franchise Operations – Owner Relations, Americas Classics & Luxury Portfolio

Product Designer

• Support the technical development and configuration of gamified engagement materials (e.g., scoring logic, progression rules, badge structures, interactive dashboards, or digital learning components) in collaboration with learning and technology partners.
• Apply human-centered design methods to understand user needs, behaviors, and friction points across functions.
• Synthesize qualitative and quantitative insights into clear problem statements and opportunity areas.
• Co-design gamification concepts and engagement experiments that drive measurable behavior change and portfolio performance outcomes.
• Develop and iterate low-fidelity prototypes (wireframes, journey maps, interactive flows) to test and refine user experience improvements.
• Contribute to agile sprint cycles by defining hypotheses, success metrics, and feedback loops for gamified engagement initiatives.
• Facilitate or support user interviews, usability tests, and feedback sessions to validate design assumptions.
• Analyze engagement analytics and behavioral data to inform iterative design decisions.
• Conduct competitive cross-industry benchmarking on behavioral design, gamification mechanics, and digital engagement strategies.
• Develop visual storytelling artifacts (experience maps, insight summaries, sprint recaps) to communicate findings to stakeholders.
• Support backlog documentation, experiment tracking, and retrospective insights within agile workflows.

Portfolio Health Gamification, User Experience Intern

Full-stack Engineer

• Lead the design and architecture of robust, scalable, and high-performance software systems built on Microsoft technologies.
• Collaborate closely with engineering leadership, product teams, and stakeholders to shape the technical direction of our applications and ensure that architecture supports both current and future business goals.
• Design and own the architecture of complex back-end systems and APIs using Microsoft technologies.
• Guide engineering teams on best practices in system design, development, deployment, and security.
• Define and maintain architecture standards, patterns, and documentation across projects.
• Evaluate and recommend appropriate technologies, tools, and frameworks to solve technical challenges.
• Mentor developers, conduct design/code reviews, and provide technical leadership throughout the software development lifecycle.
• Stay current with emerging technologies and assess their relevance to the company’s architecture.

Software Architect

Analyst

• Support data-driven strategic decision-making across corporate, regional, and property teams through data analysis, reporting, market research, and competitor benchmarking.
• Partner closely with commercial, leadership, and analytics stakeholders to analyze data, provide actionable insights, improve visibility into hotel performance, and recommend short- and long-term strategies.
• Understand key performance indicators (KPIs), including Revenue, ADR, RevPAR, and Occupancy, to provide insightful analysis to key stakeholders.
• Manage the timely delivery of performance-related reports to HIC senior leadership, ensuring accuracy and consistency.
• Analyze performance trends and variances, translating data into clear insights and recommendations to support commercial strategy and forecasting discussions.
• Support new development & brand conversion projects by participating in proforma reviews, analyzing airline data, researching market trends, and collaborating with Regional Revenue leaders as well as Feasibility and Development teams
• Analyze STR data and improve STR reporting efficiency
• Assist in onboarding and supporting property Cluster Revenue Managers in using STR tools – CoStar Benchmark & STR data portal
• Understand and track the results of promotions implemented across the HIC portfolio
• Fulfill ad hoc analysis and reporting requests, often under tight deadlines.
• Identify revenue opportunities by partnering with HIC Revenue leaders on- and above-property.

Revenue Analyst

Program Manager

• Create a roadmap/plan for multiple related work efforts that roll up into a program-level plan to manage cross-functional teams and project dependencies, milestones, and deliverables
• Define project scope, goals, and deliverables in collaboration with senior management and stakeholders
• Proactively perform risk management and identify issues across functions and interdependent efforts
• Effectively facilitate meetings with large audiences and/or broad/complex topics
• Confidently liaise with program stakeholders at varying levels of the organization, manage expectations, and provide program-level status via strategic dialog, presentations, and written communications
• Monitor project financials and recommend budget changes where necessary
• Provide oversight across multiple projects to identify and resolve conflicts, resource constraints, and clear the critical path

• Ability to work under pressure and in a fast -paced environment.
• Actively identify new business opportunities, cultivate leads, maintain and grow relationships via individual account sales plans.
• Demonstrate expert knowledge and customer contacts in the preferred corporate and/or luxury leisure markets.
• Meet or exceed the annual sales revenue goals, including sales activity production guidelines.
• Develop expert knowledge of the hotel’s product positioning in marketplace, seasonality, pricing strategies and master the competitive advantages to the hotel’s primary/aspirational competitive sets.
• Adhere to the hotel’s sales guideline and room revenue budget to book profitable business corresponding to the hotel’s revenue strategy and during designated need periods.
• Demonstrate expert sales knowledge in prospecting, telemarketing, negotiating, closing sales techniques during outside sales calls, site inspections, tradeshow and events.
• Provide leadership to help drive productivity and performance of the sales team.
• Comply with company sales reporting standards and all other company sales, reservation, and distribution systems.
• Prepare pre-trip and post-trip reporting of any travel and tradeshow related activities.
• Participate in weekly sales , revenue and strategy meetings.
• Conduct superior negotiating skills in a professional, business-like manner to maximize profitability of hotel’s performance.
• Develop, implement and execute sales strategies in a quarterly action plans to impact existing key accounts, target accounts and the development of new business opportunities within assigned market segments.
• Identify and qualify the market for major room night demand generators, develop effective strategies targeting sales and marketing efforts consistent with the hotel’s sales and marketing plan. Develop expert knowledge of new business opportunities in backyard area to maintain a competitive edge.
• Act as a source for the Director of Sales & Marketing and Associate Director of Sales in suggesting strategies and tactics for respective markets in the annual business plan.
• Develop professional selling skills through participation in prescribed training programs as directed.
• Ability to travel within assigned territory at least 50% of the time.

Leisure Sales Manager

• Plan, prepare, and coordinate for tradeshow
• Manage expense reports and billbacks
• Support daily communication with accounts, hotels, and individual travel advisors
• Prepare sales reports
• Manage customer database
• Create and update marketing and sales materials, including Quarterly Business Reviews, marketing flyers, and sales presentations
• Assist in completing RFPs
• Assist in the team’s workflow, monthly team calls, and overall team connectivity
• Extensive administrative responsibilities as it relates to sales, organization, timelines, deadlines, and more

Global Group Sales Coordinator

• Develop strategic alliances with agencies, and Independent Consultants.
• Leverage preferred relationships of Apple Leisure Group to gain commitment, incremental revenue growth with travel agencies.
• Guide the team, and lead by example in Utilizing a consultative sales approach to match the needs of the agency with the product offering of Apple Leisure Group.
• Work alongside the BDM team, and use your own leadership intervention, to Gain revenue commitments with travel agencies for the appropriate brand(s).
• Create and Execute an implementation plan with agencies to realize committed revenue.
• Maintain engagement plans for all opportunity accounts.
• Create strategic ways to grow engagement and build trust in an effort to shift business to ALG Vacations.
• Increase and promote distribution through VAX advisor travel booking platform in line with established goals.
• Represent Apple Leisure Group at events where needed (and occasionally outside territory) to cultivate new business opportunities and gain new revenue commitments.
• Achieve sales targets by managing region effectively, growing the BDM talent base, and working alongside the team to grow the accounts with identified opportunities.
• Ensure the team is creating brand loyalty through the use of key tools such as joint marketing plans, agency education, provide marketing tools to agents, product differentiation, and value proposition of booking brand.
• Ensure all activity is documented in reporting tool.
• Monitor competitive activities in the marketplace and provide feedback in reporting and in meetings.
• Attend Weekly team calls with Vice President- Sales designed to make a strategic impact on growth and development of the team and accounts.
• Work alongside Vice President- Sales to ensure key messages are being communicated and shared with the accounts.
• Conduct roadmap calls with each team member weekly to focus on personal strategic development for future growth.
• Demonstrate a commitment to Hyatt core values. In addition to the BDM team, ensure NGD direct reports are focused on lower producing accounts in an effort to help create the next wave of revenue for the region.
• Ensure a strategic plan is in place on how the NGD will work with the BDMs in the region, find and identify lower producing accounts, and create brand ambassadors over time.
• Work with all team members to create efficiency, effective time management, meets deadlines, and find a work life balance.
• Create strategy from data and work to ensure each team member is understanding the complexities of their territory via the data provided.

Regional Sales Director, West

• Collaborating closely with the broader Hyatt Sales Force team
• Working in tandem with the Global Directors to implement and oversee Hyatt’s sales strategy, strategic objectives, and tactics/initiatives for our Global Enterprise Accounts
• Responsible for developing and nurturing long term strategic global accounts/relationships
• Supporting our hotels through proactive sales missions, tradeshows/events and hotel familiarization trips
• Engaging with hotel sales teams, operators, and owners to build rapport and support shared sales goals
• Staying current on market conditions, forecasts, and trends and translating to action with proactive measures to drive sales