Manager, Learning & Capability Building – Technology & Governance

Hyatt

Manager of Learning & Capability Building enhancing Hyatt’s global learning ecosystem. Designing and delivering programs aligning learning to business goals with measurable outcomes.

Posted 6/9/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Design, develop, deliver, and maintain a Learning Experience Designer (LXD) and Learning Management System (LMS) Administrator certification programs to build capability across learning teams.
Manage day-to-day learning technology vendor relationships and LMS/Learning Experience Platform (LXP) administration in partnership with HRIT, ensuring systems support learning delivery and reporting needs.
Support learning intake and consultation by partnering with stakeholders to assess needs, recommend solutions, and align requests to business goals, skills, and measurable outcomes.
Support the maintenance and application of global learning design standards across blended modalities (e.g., digital, virtual, in-person), ensuring consistency, quality, and alignment to Hyatt’s experience and measurement expectations.
Execute and maintain learning evaluation and effectiveness practices, applying frameworks (e.g., Kirkpatrick, ROI) and supporting consistent measurement across programs.
Analyze learning and performance data to generate insights, dashboards, and recommendations, partnering with Global Talent, Functional Learning, and data & analytics teams.
Monitor learning trends and performance data to identify opportunities for innovation and continuous improvement.
Maintain tools, templates, and documentation that support consistent evaluation and reporting practices.
Contribute to cross-functional initiatives that enhance Hyatt’s learning ecosystem and colleague experience.

Requirements

What you’ll need

5+ years of experience in Learning & Development, HR, learning analytics, or related field
Experience conducting learning needs analysis and stakeholder consultation
Experience applying learning design or instructional design principles (e.g., adult learning theory)
Experience managing vendors or external partners
Experience working with LMS/LXP platforms and learning technologies
Experience managing or supporting learning programs or projects end-to-end
Experience collaborating across global, cross-functional teams

Benefits

Comp & perks

Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

learning designinstructional designlearning analyticslearning evaluationKirkpatrick frameworkROI frameworkdata analysisvendor managementstakeholder consultationproject management

Soft Skills

collaborationcommunicationconsultationinnovationcontinuous improvementorganizational skillsrelationship managementproblem-solvingadaptabilityleadership