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Customer Service Phone Agent
HyattCustomer Service Phone Agent at Hyatt resolving inquiries and supporting over 200 hotels across North and Latin America. Hybrid role with in-office and remote work schedule after 90 days.
About the role
Key responsibilities & impact- Respond to phone calls, emails, and additional guest inquiries
- Conduct in-depth research to resolve guest concerns
Requirements
What you’ll need- High school diploma or equivalent
- 1+ year of customer service experience
- Ability to thrive in a fast-paced environment
- Proven track record of meeting or exceeding performance goals
- Strong multitasking skills with proficiency in multiple PC applications
Benefits
Comp & perks- Health and welfare programs
- Retirement savings plan
- Educational assistance
- Employee stock purchase program
- 12 free room nights for full-time associates after 90 days
- Wellness reimbursement
- Community involvement opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicePC applications
Soft Skills
multitaskingcommunicationproblem-solvingperformance goal achievementadaptability
Certifications
high school diploma