Grainger

Operations

• Oversee an outbound operations team in a high-volume, multi-shift distribution center
• Ensure accurate product receipt, order fulfillment, and resource and process optimization
• Work on the production floor teaching and coaching up to 20 team members
• Promote programs that create an engaged and empowered team environment
• Gather and analyze production, safety, quality, cycle time, financial, and other performance data
• Provide coaching opportunities and support team improvement
• Communicate trends and issues to the leadership team
• Support distribution-center-wide projects and complete deliverables by commitment dates
• Foster a positive, fair, respectful, and inclusive workplace culture
• Interview, train, assign, and direct work; identify development goals; complete performance evaluations; provide recognition and disciplinary action
• Demonstrate root-cause thinking and identify continuous improvement opportunities
• Teach team members the rationale for standard processes and their role in customer experience
• Follow audit systems to ensure compliance with company policies and OSHA, DOT, and EPA regulations
• Report to the Manager, Distribution Process

Supervisor, Market DC Operations

Sales

• Provide solutions and connect with walk-in customers using guidance, knowledge, and a winning attitude
• Maximize sales opportunities, create customer loyalty, and exceed customer expectations
• Manage the entire customer experience, including product selection, accurate order entry, safely picking products, and safely loading customer vehicles
• Look for ways to maximize sales opportunities and encourage customer loyalty
• Adapt communication style to differing audiences by email, phone, or in person
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away other stock received
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Navigate different computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards
• Report to the Branch Manager

Branch Sales Associate, Part Time

• Provide solutions and connect with walk-in customers using guidance, knowledge, and a winning attitude
• Maximize sales opportunities, create customer loyalty, and exceed customer expectations
• Manage the entire customer experience, including product selection, accurate order entry, safely picking product, and safely loading customer vehicles
• Adapt communication style to differing audiences by email, phone, and in person
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away received stock
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Navigate different computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to maintain branch appearance standards
• Report to the Branch Manager

• Provide solutions and connect with walk-in customers using guidance, knowledge, and a winning attitude
• Maximize sales opportunities, create customer loyalty, and exceed customer expectations
• Manage the entire customer experience, including product selection, order entry, picking product, and loading customer vehicles
• Adapt communication style for email, phone, and in-person interactions
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away received stock
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Navigate customer-facing and warehouse computer systems
• Perform housekeeping tasks to maintain branch appearance standards
• Report to the Branch Manager

Branch Sales Associate

• Manage all service-related and operational goals for a specific branch (store)
• Ensure execution of the Branch Network strategic vision and goals through leadership in talent excellence, service, and cost to serve
• Report to the Manager, Branch Network or Sr District Manager
• Translate leadership and strategic direction for hourly branch team members
• Communicate and execute a business strategy embracing change management
• Make fact-based business decisions supporting business needs and objectives
• Lead customer interactions within aligned branch locations
• Build strong internal and external partnerships
• Balance operating expenses with service levels and improve processes
• Identify solutions for growing counter and will-call volume
• Implement staffing strategies with the proper mix of full-time and part-time team members
• Monitor controllable expenses to achieve assigned expense targets
• Build a continuous improvement culture and support implementation of projects
• Maintain safety and security for team members and customers
• Ensure the branch, surrounding landscape, and parking areas are properly maintained
• Follow and enforce local, state, and federal laws and company policies
• Create an engaged, empowered, and committed team environment
• Support, write, and conduct performance review discussions
• Coach branch team member growth and development
• Ensure selection, onboarding, coaching, and rewards and recognition are executed

Operations Manager – Store

Representative

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided
• Create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings
• Manage customer inventory and support the KeepStock program
• Work with partners to implement sales strategy and help customers understand Grainger MRO solutions

On-Site Service Representative – Part-Time

Director

• Develop and provide overall leadership for the National account program
• Define contract strategy and implement organizational solutions for multi-site opportunities with third-party contracts in the Integrated Facility Management and Hospitality market segments
• Drive speed to revenue, offer productivity improvements, and provide operations support to field leadership
• Create a business case for infrastructure supporting sales and sales leadership with multi-site opportunities
• Identify requirements and develop business cases for large, complex multi-site opportunities
• Work with field leadership to deliver at least 10 large annual customer opportunities, including deal negotiation, resource allocation, and implementation
• Analyze business trends and emerging market segments to identify product solution opportunities with key suppliers
• Design and implement a simplified major account process and customized training for DSMs
• Identify target customers and overall market opportunities with Sales Effectiveness and Marketing
• Establish processes for distributing, communicating, and analyzing National Account performance
• Drive customer accountability through monthly review of key account metrics and supporting processes
• Develop requirements for a customer database capturing LOU information and customer profiles
• Develop short- and long-term reporting and analysis tools

Director – National Accounts

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow the designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the service facility
• Create new orders by engaging customers to identify additional product needs
• Probe for customer needs during each site visit
• Work with sales partners to expand Grainger offerings
• Implement sales strategy and help customers understand Grainger MRO solutions
• Manage customer inventory through the KeepStock program

On-Site Service Representative, Part Time

Team Lead

• Lead daily branch operations to ensure customer service and operational excellence
• Provide customer service and direction regarding daily team activities
• Clarify projects, priorities, and company strategy for team members and provide continued feedback
• Improve operational metrics involving customer satisfaction, sales, safety, and operational improvements
• Create a customer experience that supports retention and satisfaction
• Provide direct feedback to strengthen or enhance operational skills
• Monitor counter transactions and guide team members
• Facilitate onboarding and ongoing training
• Build work schedules to maintain productivity and staffing levels
• Assess processes using Continuous Improvement methodology
• Suggest and implement process changes to improve sales and service
• Foster collaboration among Sales, Branch Network, Customer Service Centers, and Onsite Services teams
• Respond to emergency customer calls after hours when needed
• Report to an Operations Manager or Branch Manager

Branch Team Lead

• Lead the development and overall direction of the National account program
• Define strategy and implement solutions for multi-site opportunities across the organization
• Drive speed to revenue, offer productivity improvements, and provide operations support to field leadership
• Develop a business case and assist field leadership with assessment, strategy, development, closure, and implementation of large complex multi-site opportunities
• Identify and deliver at least 10 large annual customer opportunities, including deal negotiation, resource allocation, and implementation
• Analyze business trends and emerging market segments to identify product solution opportunities with key suppliers
• Design and implement a simplified major account process and customized training for DSMs
• Identify potential target customers and overall market opportunities with Sales Effectiveness and Marketing
• Establish processes for distribution, communication, and analysis of National Account performance
• Promote customer accountability through monthly inspection of key account metrics and supporting processes
• Develop requirements for a customer database capturing LOU information and customer profiles
• Develop short- and long-term reporting and analysis tools for National Account deals
• Collaborate with peers to create an infrastructure for managing multi-site opportunities

Director, National Accounts

Associate

• Perform warehouse responsibilities supporting inventory integrity and order processing
• Complete inbound and outbound warehouse tasks, including unloading, sorting, labeling, replenishing, auditing, picking, and packing products
• Ensure products are shipped correctly to meet customer quality and delivery expectations
• Perform inspections and maintenance to ensure compliance with safety requirements
• Operate computerized scanning equipment
• Maintain a clean, safe, and organized work environment in compliance with OSHA and Hazardous Material requirements
• Meet safety, quality, productivity, behavior, attendance, and overtime requirements as needed
• Report directly to a DC Supervisor or Process Manager and interact regularly with other DC Associates
• Perform other tasks as directed by leadership

Distribution Center Associate – Part Time

• Manage the entire customer experience, including product selection, accurate order entry, safe product picking, and safe customer-vehicle loading
• Maximize sales opportunities and create customer loyalty
• Adapt communication style for email, phone, and in-person interactions
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away received stock
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Navigate customer-facing and warehouse computer systems
• Perform housekeeping tasks to maintain branch appearance to Grainger standards
• Follow safety guidelines and process standards, including wearing personal protective equipment
• Report to the Branch Manager

• Provide solutions and connect with walk-in customers using guidance, knowledge, and a winning attitude
• Manage the entire customer experience, including product selection, accurate order entry, safely picking products, and safely loading customer vehicles
• Maximize sales opportunities and encourage customer loyalty
• Adapt communication style for email, phone, and in-person audiences
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away received stock
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Navigate computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to maintain branch appearance standards
• Follow safety guidelines and process standards, including use of personal protective equipment
• Report to the Store Manager

Security Operations

• Provide secure ground transportation and on-site personal security for senior executives and board members during travel, meetings, and public events
• Perform protective advance planning and threat vulnerability assessments
• Develop alternate routes to avoid congestion, construction, and potential risks
• Recognize hazardous situations and use defensive/protective driving techniques
• Respond rapidly to medical and security emergencies
• Maintain strict confidentiality of information, conversations, and materials encountered on duty
• Keep assigned vehicles clean, fueled, and in excellent working condition
• Schedule and execute executive ground transportation requests
• Coordinate travel logistics with executive assistants, internal security teams, law enforcement, and third-party vendors
• Maintain reports on incidents, travel activity, and security assessments
• Conduct residential and event security assessments for senior leadership

Lead Security Operations Specialist

• Manage the entire customer experience, including product selection, accurate order entry, safe product picking, and safely loading customer vehicles
• Maximize sales opportunities and encourage customer loyalty
• Adapt communication style for email, phone, and in-person audiences
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away received stock
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Navigate customer-facing and warehouse computer systems
• Perform housekeeping tasks to maintain branch appearance to Grainger standards
• Follow safety guidelines and process standards, including use of personal protective equipment
• Report to the Branch Manager