Operations Manager – Store

Grainger

Store Manager leading Grainger’s MRO distribution branch in Jackson, Mississippi. Driving customer service, operational excellence, staffing, safety, and team development.

Posted 8/19/2026full-timeJackson • Mississippi • 🇺🇸 United StatesJunior💰 $57,300 - $95,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing branch operations, focusing on talent excellence, customer service, and cost management. Capable of implementing strategic initiatives and fostering a culture of continuous improvement while ensuring compliance with laws and company policies.

Highest-signal resume keywords

Leadership ExperienceProject ManagementChange ManagementEffective CommunicationCustomer Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Strategy ExecutionPerformance Review ConductingStaffing Strategy ImplementationExpense MonitoringProcess Improvement

Soft Skills

Time ManagementInfluencing SkillsTeam DevelopmentPartnership BuildingEngagement and Empowerment

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Service ManagementOperational GoalsChange LeadershipCross-Functional CollaborationSafety and Security Compliance

About the role

Key responsibilities & impact

Manage all service-related and operational goals for a specific branch (store)
Ensure execution of the Branch Network strategic vision and goals through leadership in talent excellence, service, and cost to serve
Report to the Manager, Branch Network or Sr District Manager
Translate leadership and strategic direction for hourly branch team members
Communicate and execute a business strategy embracing change management
Make fact-based business decisions supporting business needs and objectives
Lead customer interactions within aligned branch locations
Build strong internal and external partnerships
Balance operating expenses with service levels and improve processes
Identify solutions for growing counter and will-call volume
Implement staffing strategies with the proper mix of full-time and part-time team members
Monitor controllable expenses to achieve assigned expense targets
Build a continuous improvement culture and support implementation of projects
Maintain safety and security for team members and customers
Ensure the branch, surrounding landscape, and parking areas are properly maintained
Follow and enforce local, state, and federal laws and company policies
Create an engaged, empowered, and committed team environment
Support, write, and conduct performance review discussions
Coach branch team member growth and development
Ensure selection, onboarding, coaching, and rewards and recognition are executed

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
Preferred 1+ years leadership experience
Ability to implement initiatives, manage projects, and demonstrate change leadership
Effective project management, planning, and facilitation skills
Effective time-management skills
Demonstrated ability to influence and persuade varying levels of internal and external decision-makers
Ability to assist in aligning effective cross-functional work groups to develop integrated plans
Excellent written and verbal communication skills
Strong customer focus

Benefits

Comp & perks

Medical, dental, vision, and life insurance plans with coverage starting on day one
6 free sessions each year with a licensed therapist
18 paid time off (PTO) days annually for full-time employees
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required
Employee discounts
Tuition reimbursement
Student loan refinancing
Free access to financial counseling, education, and tools
Maternity support programs
Nursing benefits
Up to 14 weeks paid leave for birth parents
Up to 4 weeks paid leave for non-birth parents