Director – National Accounts

Grainger

Grainger national accounts director leading MRO solutions for complex IFM and Hospitality customers. Developing contract strategy, major-account processes, and multi-site opportunities across the Western United States.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesLead💰 $135,400 - $225,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and implementing strategies for multi-site customer segments, with a strong focus on sales leadership and operational support. Proven ability to analyze market trends and drive productivity improvements while managing complex account processes.

Highest-signal resume keywords

Sales Strategy DevelopmentMulti-Site Account ManagementFinancial ManagementRelationship ManagementBusiness Case Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementProcess ManagementContract StrategyData AnalysisReporting ToolsCustomer Database DevelopmentMarket AnalysisNegotiation SkillsOperations SupportTraining Development

Soft Skills

LeadershipRelationship ManagementStrategic ThinkingProblem SolvingCommunication

Certifications & Qualifications

Bachelor's DegreeMaster's Degree

Industry Keywords

Integrated Facility ManagementHospitalityCustomer AccountabilitySales EffectivenessMarket Segments

About the role

Key responsibilities & impact

Develop and provide overall leadership for the National account program
Define contract strategy and implement organizational solutions for multi-site opportunities with third-party contracts in the Integrated Facility Management and Hospitality market segments
Drive speed to revenue, offer productivity improvements, and provide operations support to field leadership
Create a business case for infrastructure supporting sales and sales leadership with multi-site opportunities
Identify requirements and develop business cases for large, complex multi-site opportunities
Work with field leadership to deliver at least 10 large annual customer opportunities, including deal negotiation, resource allocation, and implementation
Analyze business trends and emerging market segments to identify product solution opportunities with key suppliers
Design and implement a simplified major account process and customized training for DSMs
Identify target customers and overall market opportunities with Sales Effectiveness and Marketing
Establish processes for distributing, communicating, and analyzing National Account performance
Drive customer accountability through monthly review of key account metrics and supporting processes
Develop requirements for a customer database capturing LOU information and customer profiles
Develop short- and long-term reporting and analysis tools

Requirements

What you’ll need

Bachelor's Degree required
Master's Degree preferred
10+ years of experience in sales
Previous management experience required
Ability to develop and implement strategy for customer segments and specific accounts
Strong general management skills, including process management and financial management
Ability to grasp and learn complex concepts quickly and independently
Relationship management plan leveraging executive impact
Responsibility for a territory primarily within the Western half of the United States
50% travel required

Benefits

Comp & perks

Medical, dental, vision, and life insurance plans starting on day one
6 free sessions each year with a licensed therapist
18 paid time off (PTO) days annually for full-time employees
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required
Employee discounts
Tuition reimbursement
Student loan refinancing
Free access to financial counseling, education, and tools
Maternity support programs
Nursing benefits
Up to 14 weeks paid leave for birth parents
Up to 4 weeks paid leave for non-birth parents
Incentive target eligibility based on individual and company performance objectives