Branch Team Lead

Grainger

Branch Team Lead guiding Grainger’s MRO distribution operations and customer service. Improving branch metrics, scheduling, training, and team performance.

Posted 8/13/2026full-timeWest Sacramento • California • 🇺🇸 United StatesSenior💰 $26 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing branch operations, focusing on customer service excellence and team development. Proficient in utilizing Continuous Improvement methodologies to enhance operational metrics and foster collaboration across teams.

Highest-signal resume keywords

Customer Service ManagementSales ExperienceTeam LeadershipContinuous Improvement MethodologySAP Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSalesManagementProcess ImprovementTrainingOperational MetricsOnboardingCompliancePowered Industrial Equipment Operation

Soft Skills

CommunicationCollaborationFeedback ProvisionProblem Solving

Tools & Technologies

SAP

Industry Keywords

Branch OperationsCustomer SatisfactionTeam ActivitiesEmergency Response

About the role

Key responsibilities & impact

Lead daily branch operations to ensure customer service and operational excellence
Provide customer service and direction regarding daily team activities
Clarify projects, priorities, and company strategy for team members and provide continued feedback
Improve operational metrics involving customer satisfaction, sales, safety, and operational improvements
Create a customer experience that supports retention and satisfaction
Provide direct feedback to strengthen or enhance operational skills
Monitor counter transactions and guide team members
Facilitate onboarding and ongoing training
Build work schedules to maintain productivity and staffing levels
Assess processes using Continuous Improvement methodology
Suggest and implement process changes to improve sales and service
Foster collaboration among Sales, Branch Network, Customer Service Centers, and Onsite Services teams
Respond to emergency customer calls after hours when needed
Report to an Operations Manager or Branch Manager

Requirements

What you’ll need

High school diploma required; Bachelor's degree preferred
Must be at least 18 years old
Minimum 3 years of customer service and sales experience
2+ years of management experience in a customer service environment preferred
Competence using computers and software applications, including SAP
Ability to operate powered industrial equipment
Ability to communicate the branch vision to all employees
Ability to train people on processes, procedures, compliance, and product knowledge

Benefits

Comp & perks

Medical, dental, vision, and life insurance plans starting on day one
6 free sessions each year with a licensed therapist
18 paid time off (PTO) days annually for full-time employees
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required
Employee discounts
Tuition reimbursement
Student loan refinancing
Free access to financial counseling, education, and tools
Maternity support programs
Nursing benefits
Up to 14 weeks paid leave for birth parents
Up to 4 weeks paid leave for non-birth parents