Fresh Prints

SDET

• Serve as first-line support for the engineering team, helping to triage and reproduce reported issues.
• Own bi-weekly regression testing, ensuring stable releases and reliable feature coverage.
• Identify gaps in our current test plans and write automation tests for missing smoke tests across features.
• Contribute to, and improve, our unit and integration test coverage, guided by tools like SonarQube.
• Design and implement test automation for our Electron app integrated with GitHub Actions.
• Collaborate with developers to ensure high-quality pull requests and resilient builds.
• Work with AI-powered features to design test cases and prompts that validate intelligent behavior and performance.

SDET – Software Engineer in Test

Executive Assistant

• Manage the Growth Lead’s inbox, including prioritizing messages, organizing threads, and drafting thoughtful outreach and follow-up emails while learning With Coverage’s tone and communication standards
• Handle high-volume email correspondence with prospects, partners, and internal stakeholders
• Coordinate and manage projects related to growth initiatives, ensuring deadlines, follow-ups, and deliverables are met
• Prospect and identify target leads based on ideal customer profiles (ICP) using LinkedIn and other tools
• Assist with setting up and executing email campaigns, outbound sequences, and event invitations
• Maintain and update lead data, inbox workflows, and task tracking in HubSpot and internal systems
• Work cross-functionally to ensure alignment on prospecting goals, outreach timelines, and growth priorities
• Support additional growth initiatives such as event planning, warm referral tracking, and recruiting support, while maintaining accurate reporting and KPIs

Growth Operations Associate – Executive Assistant, Project Support

Engineer

• Develop, refine, and test prompts to ensure optimal output from AI systems in various use cases.
• Collaborate closely with cross-functional teams, including Quality Assurance and Product, to align AI outputs with business goals.
• Conduct quality assurance on AI outputs to identify areas for improvement and ensure consistency.
• Leverage LLMs like ChatGPT to enhance the efficiency of our contact center operations.
• Provide regular feedback to improve the AI’s understanding of different input scenarios.
• Document and share prompt-writing best practices across teams.
• Stay updated with the latest trends in AI and prompt engineering to continually improve processes.

Prompt Engineer

Financial Planning and Analysis

• Managing all internal reporting and company metrics
• Monthly Job Costing Reports
• Quarterly Sales Tax Reports
• Profit and Loss statements
• Commission reports
• Controlling credit card access and payments
• Support other departments’ spend requirements
• Contractor payments
• Identifying high spend areas and negotiating with vendors
• Ensuring we are billed correctly and consistently by the printers
• Responding to all printer inquiries regarding pricing and payment
• Finding new ways to improve and take ownership over projects

Junior Finance Associate

Customer Support

• Respond to customer inquiries via email, chat, and other support channels
• Help customers with sizing, fit, fabrics, and product comparisons
• Resolve order issues, returns, exchanges, and shipping questions with empathy and efficiency
• Represent Ornot’s brand voice in every interaction, calm, clear, and human
• Act as a guide for customers navigating our products for the first time
• Surface recurring feedback and insights to internal teams
• Help maintain high standards for response quality, tone, and consistency
• Monitor and respond to reviews
• Process returns and exchanges

Customer Service Specialist

Sales

• Provide administrative and operational support to Account Managers, enabling them to focus on revenue generation.
• Assist with buy sheets, style setups, existing art changes, art pulls, and data pulls.
• Prepare product details, SKUs, UPCs, design information, and customer data as required.
• Support sales presentations, sample requests, and customer follow-ups.
• Act as a backup point of contact for assigned accounts when team members are out.
• Accurately enter product and customer information into internal systems (FileMaker/ERP).
• Ensure all order details are complete and correctly communicated to Production teams.
• Track order status and proactively flag risks, revisions, or missing information.
• Maintain data integrity across internal and customer systems.
• Serve as a liaison between Sales, Approvals, Pre-Production, Post-Production, Product Development, and Sourcing.
• Coordinate the customer sampling process for domestic and overseas development.
• Escalate issues and follow through to resolution to prevent delays.
• Ensure handoffs between departments are clear and documented.
• Send periodic updates to customers regarding order status, product launches, and key milestones.
• Capture and track action items from customer and internal meetings and ensure completion.
• Provide clear and timely communication to maintain customer confidence.

Account Specialist – Sales Support

Graphics Designer

• Create on-trend, marketable licensed and original graphics aligned with brand direction.
• Translate trend direction into products that meet customer needs.
• Apply fashion, graphic, and pop-culture trends appropriate for U.S. retail.
• Design within licensor style guides and approval requirements.
• Develop original graphic elements to supplement provided materials.
• Execute daily revisions based on licensor and internal feedback.
• Participate in live design critique meetings with the U.S. team.
• Communicate clearly and proactively in English.
• Collaborate with production and approvals teams to meet print limitations and deadlines.
• Support presentation and pitch creation for new licenses and customers.
• Conduct research on customers, competitors, and retail trends.
• Gather verbiage, graphic direction, and concept inspiration for licenses.
• Maintain file organization standards and naming conventions.
• Assist in preparation of customer-specific assortments and design rounds.