Fresh Prints

Controller

• Own the accounting function across all family office entities
• Manage and oversee bookkeepers
• Assign work, set standards, and review outputs for quality and accuracy
• Ensure consistent accounting policies and documentation across entities
• Oversee day-to-day bookkeeping across multiple entities (LLCs, holding companies, trusts, SPVs, personal entities)
• Review general ledgers and ensure transactions are properly recorded and classified
• Maintain clean, accurate books in QuickBooks (or similar systems)
• Serve as escalation point for complex or judgment-based accounting issues
• Track and reconcile cash across numerous bank and credit card accounts
• Manage intercompany transactions, loans, reimbursements, capital contributions, and distributions
• Implement and maintain strong cash controls and approval processes
• Proactively monitor balances and flag anomalies
• Lead month-end close across all entities
• Prepare and review financial reporting, including:
• Balance sheets and income statements
• Cash flow and liquidity summaries
• Consolidated and roll-up views
• Net worth reporting (as needed)
• Ensure accuracy, consistency, and comparability over time
• Oversee accounting and reporting for trust and estate-related entities
• Coordinate with CPAs, tax preparers, estate attorneys, and wealth managers
• Prepare schedules and supporting documentation for tax filings
• Act as primary internal point of contact for financial data requests
• Design and maintain accounting infrastructure and workflows
• Improve documentation, internal controls, and reporting processes
• Help scale systems as the family office grows

Finance Controller

• Own the accounting function across all family office entities
• Manage and oversee bookkeepers
• Assign work, set standards, and review outputs for quality and accuracy
• Ensure consistent accounting policies and documentation across entities
• Oversee day-to-day bookkeeping across multiple entities (LLCs, holding companies, trusts, SPVs, personal entities)
• Review general ledgers and ensure transactions are properly recorded and classified
• Maintain clean, accurate books in QuickBooks (or similar systems)
• Serve as escalation point for complex or judgment-based accounting issues
• Track and reconcile cash across numerous bank and credit card accounts
• Manage intercompany transactions, loans, reimbursements, capital contributions, and distributions
• Implement and maintain strong cash controls and approval processes
• Proactively monitor balances and flag anomalies
• Lead month-end close across all entities
• Prepare and review financial reporting, including: balance sheets and income statements, cash flow and liquidity summaries, consolidated and roll-up views, net worth reporting (as needed)
• Ensure accuracy, consistency, and comparability over time
• Oversee accounting and reporting for trust and estate-related entities
• Coordinate with CPAs, tax preparers, estate attorneys, and wealth managers
• Prepare schedules and supporting documentation for tax filings
• Act as primary internal point of contact for financial data requests
• Design and maintain accounting infrastructure and workflows
• Improve documentation, internal controls, and reporting processes
• Help scale systems as the family office grows

Operations

• Manage the Growth Lead’s inbox and draft thoughtful outreach and follow-up emails to potential leads by learning our unique tone and communication standards
• Prospect and identify target leads based on ideal customer profiles (ICP) using LinkedIn and other tools.
• Assist with setting up and executing email campaigns and event invites.
• Maintain and update lead data in CRM (HubSpot) and tracking systems.
• Coordinate with team members to ensure alignment on prospecting goals.
• Support growth initiatives (event planning, identifying warm referrals, recruiting) and maintain accurate tracking of progress and KPIs.

Growth Operations Associate

• Support escalated customer cases across all channels, including: Email, SMS, chat, social media, Trustpilot reviews, BBB reviews and complaints, Amazon reviews, TikTok reviews, Walmart reviews.
• Draft and publish responses aligned with internal guidelines, escalating for approval only when required.
• Identify recurring escalation themes and surface patterns.
• Audit, optimize and maintain business rules and workflows in the helpdesk platform (Kustomer).
• Regularly review, optimize and test automation, shortcuts, tags and saved replies to improve efficiency and consistency.
• Identify broken, unused, or duplicative processes and clean them up with oversight.
• Maintain and update internal and external knowledge bases to reflect current processes.
• Create, refine and ensure standard operating procedures (SOPs) are documented clearly and kept current.
• Identify documentation gaps and close them independently.
• Assist with weekly QC reviews and support report creation and distribution.
• Help with monitoring SLA performance and identifying areas for improvement.
• Partner with WFM lead to support scheduling, forecasting and workload balance.
• Aid in developing channel-level staffing schedules and capacity plans.
• Support operational projects such as fraud and reseller monitoring and mitigation.
• Work with stakeholders to implement enhancements that improve team performance and customer satisfaction.

Support Operations Specialist

Customer Support

• Omnichannel Engagement: Provide top-tier support via email, and live chat, some phone support.
• Consultative Assistance: Help customers navigate our website, place orders, and track shipments.
• Project Enhancement (Upselling): Really understand the customer's vision for their outdoor project to help them find not just the best furniture item, but also suggest accessories or other things that will help enhance their enjoyment.
• Critical Problem Solving: Manage tickets regarding damaged items or shipping errors by coordinating directly with vendors and internal leadership.
• Operational Tasks: Complete daily/weekly recurring tasks and assist with ad-hoc projects that support company-wide growth.

Customer Service Representative

Recruitment

• Support prospecting and headhunting efforts
• Source candidates from diverse channels and screen resumes and applications with a strong quality bar
• Take hands-on ownership of role coordination that goes beyond scheduling
• Conduct interviews and coordinate multiple rounds of assessments
• Partner closely with hiring managers to align on role expectations, feedback, and hiring timelines
• Communicate clearly with management and team members to provide regular status updates
• Take on additional responsibilities as needed in a fast-moving startup environment

Junior HR Associate – Talent Acquisition

Collections

• Following up with customers on open and overdue invoices
• Handle case escalations and complex invoices
• Coordinating with Universities, Student organizations, and companies on invoice payments
• Tracking and reporting on overall collections metrics
• Applying check and Venmo payments to invoices
• Taking card payments over the phone
• Applying discounts and refunds to invoices
• The Unknown - we're always looking to find new ways to improve and we also want you to take ownership of projects you think can add value

Junior Collections Specialist

• Request, compare, and manage shipping quotes to secure cost-effective and reliable carrier options.
• Schedule and reschedule pick-up services with carriers to meet client timelines.
• Provide real-time dispatch assistance, ensuring smooth communication between carriers, clients, and internal teams.
• Create and maintain a process-driven, detail-oriented approach to problem-solving and operations.
• Demonstrate agile thinking and the ability to quickly adapt to changing situations, tools, or priorities.
• Coordinate with carriers on shipment status, updates, and any changes to schedules.
• Audit shipping invoices and perform basic reconciliations to ensure billing accuracy.
• Track and document shipping activities to maintain operational visibility.
• Identify and resolve shipping-related issues quickly and effectively.
• Support continuous process improvements within shipping and dispatch functions.

Operations and Dispatch Specialist

Account Manager

• Organize and manage support queues (email, tickets, SMS, messages, voicemail backlog)
• Respond to customer inquiries primarily through written channels
• Handle Tier 1 callbacks and follow-up outreach
• Assist with account-related updates, documentation, and internal notes
• Support overall Customer Success operations to keep workflows running smoothly

Account Coordinator

• Lead prospecting and headhunting efforts
• Source candidates from diverse channels and screen resumes and applications with a strong quality bar
• Take hands-on ownership of role coordination that goes beyond scheduling
• Conduct interviews and coordinate multiple rounds of assessments
• Partner closely with hiring managers to align on role expectations
• Communicate clearly with management and team members to provide regular status updates
• Take on additional responsibilities as needed in a fast-moving startup environment