Fresh Prints

Content Marketing Manager

• Provide professional and empathetic customer service via email and other channels on behalf of multiple retail brands.
• Understand and apply each brand’s return policies, product details, and customer service guidelines to deliver accurate responses.
• Resolve inquiries regarding orders, returns, shipping, exchanges, refunds, and other post-purchase concerns.
• Process customer service tasks in Shopify, WMS, and customer service platforms, including generating return labels, issuing refunds, and processing manual orders.
• Track and resolve fulfillment issues such as backorders and stock shortages, coordinating between fulfillment teams and customers.
• Maintain records of customer interactions, resolutions, and inventory adjustments using Google Sheets, Excel, and internal databases.
• Identify trends in customer issues and work with internal teams to improve processes and documentation.
• Collaborate closely with fulfillment and operations teams to ensure smooth order processing and returns management.

AI-Driven Creative Content

Operations

• Parsel logistics and operations platform background.
• Request, compare, and manage shipping quotes to secure cost-effective and reliable carrier options.
• Schedule and reschedule pick-up services with carriers to meet client timelines.
• Provide real-time dispatch assistance, ensuring smooth communication between carriers, clients, and internal teams.
• Create and maintain a process-driven, detail-oriented approach to problem-solving and operations.
• Demonstrate agile thinking and the ability to quickly adapt to changing situations, tools, or priorities.
• Coordinate with carriers on shipment status, updates, and any changes to schedules.
• Audit shipping invoices and perform basic reconciliations to ensure billing accuracy.
• Track and document shipping activities to maintain operational visibility.
• Identify and resolve shipping-related issues quickly and effectively.
• Support continuous process improvements within shipping and dispatch functions.

Operations and Dispatch Specialist

Inside Sales

• Fresh Prints provides custom apparel and promotional products to U.S. clients via a student entrepreneurial network
• Close inbound leads from marketing
• Grow existing accounts
• Provide an exceptional client experience
• Own your pipeline and help drive revenue goals

Inside Sales Associate

Sales

Drive Sales for one of the fastest growing startups in the US!
Close inbound leads and grow existing accounts.
Deliver exceptional client experiences.
Own your pipeline and drive revenue goals.
Work from home permanently; 8 AM–5 PM EST (6:30 PM–3:30 AM IST).

Sales Specialist

Accounting Manager

• Logistics Billing & Accounting Specialist role focusing on auditing shipping invoices and systems.
• Conduct thorough audits of UPS/FedEx invoices to identify billing errors, overcharges, and discrepancies.
• Review and assess software systems for accuracy, compliance, and process efficiency.
• Investigate and resolve invoice discrepancies in collaboration with internal and external stakeholders.
• Prepare detailed reports and summaries of audit findings with actionable recommendations.
• Develop and implement controls to prevent future discrepancies and optimise processes.
• Stay updated on relevant legal, regulatory, and industry standards related to shipping and billing.

AI-Driven Creative Content

Operations and Dispatch Specialist

Inside Sales Associate

Sales Specialist

Logistics Accounting Analyst