Fresh Prints

Recruitment

• Research US schools and source leads via LinkedIn
• Understand the requirements of the Campus Manager role and identify candidates who would be an ideal fit
• Use Boolean search techniques and advanced sourcing strategies to identify high-quality candidates
• Source and engage candidates effectively through LinkedIn and other recruiting platforms
• Ensure leads meet specific criteria related to stream of studies, graduation year, and relevance for Fresh Prints' custom apparel business
• Communicate regularly with the team on progress and flag any challenges or insights
• Maintain data accuracy and timely updates in lead databases
• Collaborate with the manager to improve sourcing strategies and hiring efficiency
• Stay open to experimenting with AI tools such as Claude and other sourcing technologies to improve recruiter productivity and sourcing outcomes

Recruitment & Outreach Associate

Collections

• Following up with customers on open and overdue invoices
• Handle case escalations and complex invoices
• Coordinating with Universities, Student organizations, and companies on invoice payments
• Tracking and reporting on overall collections metrics
• Applying check and Venmo payments to invoices
• Taking card payments over the phone
• Applying discounts and refunds to invoices
• The Unknown - we're always looking to find new ways to improve and we also want you to take ownership of projects you think can add value

Collections Specialist

Customer Support

• Handle inbound end-customer delivery tickets with professionalism and urgency
• Execute predefined exception workflows including ghost shipments, stalled/in-transit delays, delivered not received, and more
• Communicate shipment status, next steps, and expectations clearly and consistently to customers
• Escalate issues as required / needed
• Log outcomes accurately to support tracking visibility and reporting

Customer Support Agent

Client Services Representative

• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics.
• Master complex travel optimization using award programs, creative routing, and premium fare strategies.
• Build polished quotes with clear reasoning, value explanations, and trade-off analysis.
• Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team’s work.
• Lead and coach 3–5 Client Service Members with daily feedback and real-time problem-solving.
• Supervise all client searches and communications during your shift.
• Run weekly team reviews to improve search quality and communication.
• Identify when team members need support or are ready for more complex work.
• Ensure seamless handovers between teams and shifts.
• Collaborate with Ticketing and Trip Fulfillment teams on bookings and confirmations.
• Propose search optimizations and training improvements.
• Handle escalations with empathy and confidence.

Recruitment & Outreach Associate

Collections Specialist

Collections Specialist

Customer Support Agent

Flight Search Lead