Fresh Prints

Email Marketing Manager

• Owning every word that goes out — subject lines, body, CTAs — across email and SMS
• Turning a solid technical setup into a channel people actually look forward to hearing from
• Building lifecycle flows that feel like a conversation, not a drip someone got trapped in
• Writing for a college-age audience in a voice that feels made for them, not blasted at them
• Bringing a real point of view on performance — not just reading the numbers, but knowing what they're telling you to do next
• Own email and SMS conceptualization — final say on subject lines, preview text, headers, body, and CTAs across all of Fresh Prints' major marketing moments
• Work with our brand and creative teams on design and copy so every send feels on-brand
• Develop a campaign content calendar that ladders into the broader marketing calendar, so email and SMS amplify the right message at the right time
• Own A/B testing for subject lines, content approaches, and CTAs — with the discipline to learn from the results and apply them
• Write messages that resonate with a college-age audience: content that feels like it's actually written for them, not generic marketing
• Own the strategy and content for Fresh Prints' lifecycle flows: welcome series for new subscribers, post-purchase nurture, cart and browse abandonment, re-engagement, and win-back — across email and SMS
• Audit the existing lifecycle program, identify gaps, underperforming flows, and moments in the customer journey where we're leaving engagement on the table
• Own segmentation: define the audiences and journey logic that decide who gets what, when
• Write and test improved lifecycle content, and build flows that feel like a conversation with the customer, not a sequence they got dropped into for checking a box
• Monitor deliverability and engagement metrics — open rates, click-through rates, unsubscribe rates, spam complaints, bounce rates — and maintain a healthy sender reputation
• Follow email and SMS deliverability best practices: list hygiene, warm-up protocols, segmentation for engaged vs. unengaged audiences, suppression management, and compliance
• Report on performance on a regular cadence — what's working, what isn't, and what you're changing based on the data
• Bring a point of view: not just "open rate was 28%," but "here's what that tells us about the subject-line approach, and here's what I'm testing next".

Lifecycle & Email Marketing Manager

Customer Support

• Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner
• Resolve customer issues accurately while adhering to company policies and service standards
• Maintain detailed and accurate documentation in tickets and internal systems
• Ensure proper ownership of customer conversations, including follow-ups and handoffs
• Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift)
• Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs
• Maintain professionalism and brand standards in all client-facing communication
• Contribute to process improvements by identifying recurring issues or inefficiencies

Customer Service Associate

• Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner
• Resolve customer issues accurately while adhering to company policies and service standards
• Maintain detailed and accurate documentation in tickets and internal systems
• Ensure proper ownership of customer conversations, including follow-ups and handoffs
• Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift)
• Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs
• Contribute to process improvements by identifying recurring issues or inefficiencies

• Owning every word that goes out — subject lines, body, CTAs — across email and SMS
• Turning a solid technical setup into a channel people actually look forward to hearing from
• Building lifecycle flows that feel like a conversation
• Writing for a college-age audience in a voice that feels made for them
• Bringing a real point of view on performance
• Own email and SMS conceptualization
• Work with brand and creative teams
• Develop a campaign content calendar
• Own A/B testing for subject lines, content approaches, and CTAs
• Write messages that resonate with a college-age audience
• Own the strategy and content for Fresh Prints' lifecycle flows
• Audit the existing lifecycle program and identify gaps
• Own segmentation
• Write and test improved lifecycle content
• Monitor deliverability and engagement metrics
• Report on performance on a regular cadence
• Bring a point of view on performance metrics

Procurement

• Build long-term relationships with printer/production partners through regular monthly performance calls, emails, and other day-to-day communication through different channels, becoming their trusted point of contact.
• Support vendors/printers with operational, production, and logistics-related questions.
• Partner with vendors to improve order quality, turnaround time, and overall operational performance.
• Drive accountability while maintaining strong working relationships.
• Coordinate production timelines and resolve order delays before they impact customers.
• Reallocate production orders to make sure your printers are not overloaded.
• Assign or reschedule the entire order schedule for your printer in case of emergency shutdowns.
• Coordinate garment procurement from suppliers and ensure vendors receive inventory on time.
• Partner with Sales, Operations, Supply Chain, Product, and Tech teams to resolve issues quickly.
• Keep internal teams and external stakeholders informed of production updates that impact customers.
• Share feedback with internal teams to improve vendor experience and operational efficiency.
• Identify recurring operational issues and recommend long-term solutions.
• Identify automation opportunities and improve existing workflows to make operations more scalable.
• Take ownership of projects that improve team performance, vendor experience, or operational efficiency.

Vendor Management Associate

Underwriter

• Serve as the primary operational and account servicing support for one or more Risk Advisors, ensuring seamless management of commercial insurance accounts.
• Prepare, review, and process commercial insurance submissions, quotations, proposals, renewals, endorsements, and policy changes.
• Coordinate directly with insurance carriers and underwriters on new business, renewals, policy revisions, subjectivities, and outstanding requirements.
• Support the placement and servicing of commercial insurance policies, including General Liability (GL), Property, Workers' Compensation (WC), Commercial Auto, Umbrella, and other commercial coverages.
• Prepare, review, and issue Certificates of Insurance (COIs), endorsements, evidence of coverage documents, and other policy-related documentation.
• Review policies for accuracy and completeness, ensuring coverage terms, limits, and endorsements align with client requirements.
• Gather, organize, and validate client information required for submissions, applications, renewals, and carrier requests.
• Maintain accurate records across insurance management systems, CRMs, and carrier portals.
• Manage and monitor billing-related items with clients and carriers, escalating discrepancies when necessary.
• Track outstanding policy requirements, carrier subjectivities, compliance items, and renewal timelines.
• Draft and send professional communications to clients, carriers, and underwriters on behalf of Risk Advisors.
• Conduct quality reviews of work completed by junior assistants or support staff, when applicable.
• Identify opportunities to improve servicing workflows, documentation standards, and operational efficiency.

Underwriting Specialist – Commercial

Insurance

Commercial Insurance Specialist

Executive Assistant

• Manage executive communications, inbox organization, and follow-up actions.
• Coordinate calendars, meetings, appointments, and recurring priorities.
• Prepare meeting summaries, reports, and internal documentation.
• Help prioritize competing requests and ensure key initiatives remain on track.
• Serve as a trusted operational partner to the CEO across multiple areas of the business.
• Coordinate and manage projects from planning through execution.
• Track deliverables, deadlines, action items, and stakeholder responsibilities.
• Follow up with internal and external stakeholders to ensure progress.
• Conduct research on vendors, products, services, and business opportunities.
• Gather information and provide organized recommendations to leadership.

Affiliate Manager

• Own Intelligems' long-tail partner base — a 200+ account portfolio of agency partners
• Reporting to the Director of Agency Partnerships
• Keep unowned partners active, informed, and referring through a fully digital-first, written motion
• Run signal-based outreach to partners in this pool, flagging relevant moments
• Keep partners engaged and informed without a call-based motion, owning the written relationship end to end
• Build and maintain lightweight enablement assets for the long-tail pool
• Identify partners showing signs of activation or high potential
• Own HubSpot hygiene for the partnerships org
• Manage partner program onboarding logistics end to end
• Review inbound partner applications and referrals for program fit and eligibility
• Aggregate insights from digital interactions to influence roadmap and process
• Collaborate with Sales and CS to ensure smooth handoffs when long-tail partners refer active prospects

Scaled Partner Associate

Account Executive

• Build and own your pipeline. Prospect daily through cold calls, email, and LinkedIn; the majority of your opportunities should be self-sourced.
• Run the full sales cycle: identify target accounts, reach decision-makers, run discovery and pitches, negotiate pricing and terms, and close.
• Work from and improve our proven outbound playbook.
• Partner with marketing on shared target accounts.
• Travel to industry conferences and events to build pipeline.
• Hit daily, weekly, and quarterly activity and pipeline metrics.
• Meet and exceed quarterly sales quota.
• Track and update all sales activities and contacts in the CRM.

Account Executive – Sales

Recruitment

• Research universities across the US to understand where we should recruit from
• Source potential candidates using LinkedIn and other recruiting platforms
• Learn and apply Boolean search techniques to identify high-quality talent
• Reach out to candidates and build talent pipelines
• Screen candidates based on graduation year, field of study, and role requirements
• Maintain accurate recruiting data and candidate records
• Work closely with your manager to improve sourcing strategies
• Learn to use AI tools such as Claude and other recruiting technologies to become a more effective recruiter
• Contribute ideas to improve our hiring process

Recruitment Intern

Growth Marketing

• Build the long-term growth strategy for Fresh Prints’ highest-value accounts.
• Define how the business should identify, segment, prioritise, invest in, retain, and expand those accounts over time.
• Develop a strategy that remains effective even as student leaders, decision-makers, buying committees, and internal account owners change.
• Use customer insight, account data, and commercial judgment to identify the few opportunities that could materially change account value across the business.
• Shape decisions across sales motions, customer experience, and account coverage when those decisions are necessary to unlock growth.
• Take responsibility for moving the strategy from an idea into how the company actually operates.
• Use AI, automation, process, and disciplined prioritisation to operate with the leverage of a much larger team.
• Partner with Sales, BDM, Campus Manager leadership, Marketing, Creative, Data, and Operations to translate the strategy into clear actions, ownership, and operating rhythms.
• Build the systems, decision rules, and playbooks that allow teams to execute the strategy correctly without depending on you to manage every action.
• Represent account growth and retention in executive-level conversations.
• Bring a clear, evidence-backed point of view on where the company should place its bets, what it should stop doing, and what needs to change.
• Measure success through changes in retention, expansion, and account value, not simply through campaign delivery or short-term engagement metrics.

Growth Marketing Manager

Account Manager

• Defining how Fresh Prints grows and retains its most valuable accounts at the company level, not simply running better campaigns.
• Building an account strategy that continues to work as chapters, decision-makers, relationships, and buying cycles change.
• Identifying the few highest-leverage bets that could materially increase account value, then focusing the business around them.
• Turning strategy into execution through direct ownership, cross-functional influence, and systems that scale.
• Shaping how Marketing, Sales, Operations, and account-facing teams approach retention, expansion, and long-term account development.
• Building account growth into a durable business capability, not an initiative that resets every campaign cycle.

Account-Based Marketing Manager

Sales

• Extract details on inbound leads using Shopify and Store Leads to equip the sales team with more information for a demo call.
• Analyze leation flow charts to decide whether a new inbound lead is qualified for the sales team.
• Identify and research potential outbound leads for the sales team. This may involve using databases, online research tools, and other resources to find potential clients and customize outreach to their brand.
• Manage and organize sales data. This may involve inputting data into databases, ensuring data accuracy, and creating reports and dashboards for the sales team.
• Perform various administrative tasks such as drafting and responding to emails, scheduling appointments, and maintaining sales records.
• Conduct market research to help the sales team better understand their target audience, competitors, and industry trends. This may involve analyzing sales data, conducting surveys, and researching industry publications.
• Support the sales team in their efforts to generate revenue. This may involve assisting with sales presentations, preparing sales reports, and coordinating with other departments.

Sales Assistant

• Manage the founder's inbox end-to-end, including prioritizing communications, drafting responses, and ensuring important items receive timely attention
• Maintain inbox organization and support the goal of consistently reaching inbox-zero
• Own calendar management, including scheduling meetings, coordinating across multiple time zones, and protecting focus time
• Anticipate scheduling conflicts and proactively resolve issues before they impact priorities
• Support travel planning, meeting preparation, and other executive administrative needs as required
• Manage the founder's LinkedIn presence with a high degree of discretion and professionalism
• Draft and schedule occasional LinkedIn content aligned with the founder's voice and brand
• Manage connection requests and inbound messages
• Escalate sensitive communications for review and approval before action
• Ensure all external communications maintain a thoughtful and conservative approach
• Support outbound business development efforts within the construction sector
• Research, identify, and qualify prospective customers and strategic design partners
• Draft personalized outreach and follow-up sequences
• Maintain CRM accuracy and ensure prospect information remains organized and up to date
• Monitor and nurture warm opportunities to prevent promising conversations from going cold
• Collaborate closely with the founder to continuously improve outreach effectiveness
• Act as a central point of coordination across a small, fast-moving team
• Track action items, project timelines, and operational priorities
• Coordinate internal meetings, team rituals, and company events
• Assist with offsite planning, logistics, and team communications
• Help ensure cross-functional initiatives stay organized and moving forward
• Build and maintain target account lists within the construction industry
• Execute structured outbound outreach campaigns and follow-up sequences
• Track investor, customer, and partner communications to ensure timely follow-up and engagement
• Coordinate design partner conversations and support relationship management efforts
• Maintain strong CRM hygiene and ensure all prospect and customer data remains accurate and up to date
• Manage multiple ongoing conversations and follow-up threads, ensuring no opportunities fall through the cracks
• Help convert conversations, introductions, and relationships into qualified pipeline opportunities

Lifecycle & Email Marketing Manager

Customer Service Associate

Customer Service Associate

Lifecycle & Email Marketing Manager

Vendor Management Associate

Underwriting Specialist – Commercial

Commercial Insurance Specialist

Executive Assistant

Scaled Partner Associate

Account Executive – Sales

Recruitment Intern

Growth Marketing Manager

Account-Based Marketing Manager

Sales Assistant

Executive Assistant – Growth Operations Associate