Customer Service Associate

Fresh Prints

Customer Service Associate for Fresh Prints, supporting customer inquiries via various channels. Focusing on high-quality service and collaboration with cross-functional teams.

Posted 7/24/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-Level💰 $550 - $700 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written communication skills and the ability to resolve customer issues while adhering to company policies. Proven experience in maintaining documentation and collaborating with cross-functional teams in a fast-paced, metrics-driven environment.

Highest-signal resume keywords

Customer Support ExperienceWritten Communication SkillsPerformance Metrics ManagementCross-Functional CollaborationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ManagementIssue ResolutionCustomer Inquiry ResponseTicketing System ProficiencyMetrics Analysis

Soft Skills

Professional Brand VoiceTimelinessProblem-Solving

Certifications & Qualifications

Bachelor’s Degree in MarketingBachelor’s Degree in CommunicationsBachelor’s Degree in Business

Industry Keywords

Customer Service StandardsClient ServicesFast-Paced EnvironmentService Metrics

About the role

Key responsibilities & impact

Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner
Resolve customer issues accurately while adhering to company policies and service standards
Maintain detailed and accurate documentation in tickets and internal systems
Ensure proper ownership of customer conversations, including follow-ups and handoffs
Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift)
Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs
Contribute to process improvements by identifying recurring issues or inefficiencies

Requirements

What you’ll need

Bachelor’s degree in Marketing, Communications, Business, or a related field
Minimum of 1 year of experience in customer support, client services, or a similar customer-facing role
Strong written communication skills with the ability to maintain a professional brand voice
Comfortable working in a fast-paced, metrics-driven environment

Benefits

Comp & perks

2-month paid Sabbatical to eligible employees
Night shift allowance of $80