Customer Service Associate

Fresh Prints

Customer Service Associate providing timely and professional support for Fresh Prints' clients via various communication channels. Responsibilities include handling inquiries and resolving issues efficiently while maintaining service standards.

Posted 7/24/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 $550 - $700 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and client services, with a focus on effective communication, problem resolution, and adherence to performance metrics. Proven ability to collaborate with cross-functional teams and contribute to process improvements.

Highest-signal resume keywords

Customer Support ExperienceStrong Written Communication SkillsMetrics-Driven PerformanceCross-Functional CollaborationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ProfessionalismProblem ResolutionTimely Communication

Tools & Technologies

Ticketing SystemsInternal Documentation Systems

Industry Keywords

Client ServicesCustomer InquiriesService StandardsPerformance MetricsFast-Paced Environment

About the role

Key responsibilities & impact

Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner
Resolve customer issues accurately while adhering to company policies and service standards
Maintain detailed and accurate documentation in tickets and internal systems
Ensure proper ownership of customer conversations, including follow-ups and handoffs
Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift)
Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs
Maintain professionalism and brand standards in all client-facing communication
Contribute to process improvements by identifying recurring issues or inefficiencies

Requirements

What you’ll need

At least 1.5 years of experience in customer support, client services, or a similar customer-facing role
Comfortable working in a fast-paced, metrics-driven environment
Strong written communication skills with the ability to maintain a professional brand voice.

Benefits

Comp & perks

2-month paid Sabbatical
remote work