Cursor

Full-stack Engineer

• Design and build internal tools and applications that empower User Ops to deliver exceptional support at scale.
• Build and maintain data pipelines and dashboards that surface actionable insights on ticket volume, resolution times, and support quality.
• Optimize ticket routing and triage systems to get the right issues to the right people faster.
• Develop AI-powered automations that deflect tickets, assist agents, improve documentation, and expand knowledge for all customer-facing Cursor teams.
• Build integrations across our tooling ecosystem (ticketing systems, payment processes, CRM, data warehouse, etc.) to create seamless workflows.
• Partner with Technical Support Engineers and Community Support Engineers to identify pain points and ship solutions quickly.

Software Engineer, User Operations

Engineering Manager

• Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
• Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
• Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
• Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
• Drive operational excellence by improving workflows, building automations, and streamlining tooling.
• Champion documentation and knowledge sharing to empower both customers and teammates.

Technical Support Engineering Manager

Program Manager

• Scale Cursor's Ambassador program building systems that empower participants to represent Cursor around the world.
• Set up playbooks and resources for Ambassadors.
• Provide guidance and close support for local community events.
• Build out program infrastructure, including onboarding flows, training, rituals, success metrics.
• Collaborate with the marketing team around launches.

Community Program Manager – Ambassadors

• Develop and own playbook for getting Cursor into hands of students
• Scale student discount programs
• Launch Campus Ambassador program
• Collaborate with university clubs