Cursor

Manager

• Directly manage ~10 billing agents on the APAC shift: queue monitoring, escalations, 1:1s, QA reviews, scheduling
• Own your team's performance metrics and coach agents to improve
• Handle complex escalations: refund edge cases, Stripe disputes, subscription issues, product bugs
• Ensure clean handoffs between your shift and the next
• Design and maintain the QA rubric, scoring guides, and calibration process across all shifts
• Build and iterate on the training program for new hires and ongoing agent development
• Own the escalation playbook: define tiers, create response templates, track resolution patterns
• Own the hiring pipeline for billing agents: sourcing, screening, interviews, offers
• Coach Associate Managers on people management, performance conversations, and strategic thinking
• Run performance calibration cycles and make recommendations on promotions, PIPs, and exits
• Represent billing operations in conversations with product, engineering, and finance
• Own org-wide billing support metrics: TTR, CSAT, QA scores, reopen rates, volume trends
• Raise the bar on technical troubleshooting in training and QA: help agents investigate billing issues with appropriate depth (logs, account state, repro steps) before escalating

Billing Support Manager

Field Engineer

• Partner with Account Executives to lead technical discovery, demos, and proof-of-concept engagements
• Build trusted relationships with engineering leaders, architects, and developers, serving as their technical advisor
• Translate customer requirements into solution designs, guiding them on best practices for rollout, prompt strategy, and context configuration
• Develop and deliver technical presentations, whiteboard sessions, and hands-on workshops tailored to customer needs
• Act as the customer’s technical advocate internally, influencing roadmap priorities and escalating feedback to Product and Engineering
• Collaborate with post-sales teams to ensure a smooth handoff and successful customer onboarding
• Maintain deep knowledge of Cursor’s capabilities and competitive landscape to position our value effectively
• Support strategic account planning and help drive expansion opportunities with technical validation

Solutions Engineer

• Help Engineering Teams Adopt AI-Native Development
• Roll out Cursor across strategic engineering organizations.
• Configure environments, design workflows, and run hands-on enablement sessions.
• Help developers integrate Cursor into real production workflows — not isolated demos.
• Drive fast time-to-value and durable adoption across teams.
• Identify workflow friction and solve problems quickly.
• Expand Cursor Across the Organization
• Identify where Cursor should expand next inside the customer environment.
• Help engineering organizations evolve from isolated usage to company-wide adoption.
• Design rollout strategies for new workflows, teams, and platform groups.
• Partner with customers to operationalize AI-assisted development at scale.
• Work closely with Account Executives during major expansion moments.
• Become a Trusted Technical Partner
• Build deep relationships with developers, platform teams, engineering leadership, and executive stakeholders.
• Lead architecture reviews, technical working sessions, and strategic planning discussions.
• Advise customers on developer productivity, workflow design, governance, and AI adoption strategy.
• Coordinate across Sales, Product, Engineering, and Customer Success to unblock customer progress.
• Help organizations navigate workflow and operational change as AI-native development evolves.
• Drive Real Customer Outcomes
• Help customers translate adoption into measurable engineering impact.
• Connect Cursor usage to outcomes like faster iteration cycles, improved developer productivity, workflow efficiency, and engineering quality.
• Help customers communicate the value of Cursor internally and build momentum for broader adoption.
• Turn successful deployments into repeatable workflow patterns across the organization.
• Help Make Cursor Indispensable
• Deepen workflow adoption and long-term product stickiness.
• Monitor competitive risk and help customers standardize on Cursor over time.
• Support recovery plans when adoption slows or competing tools gain traction.
• Help customers build workflows they can’t imagine operating without.
• Shape the Future of the Product
• Bring structured feedback from strategic customers into Product and Engineering.
• Identify emerging workflow patterns, friction points, and enterprise requirements.
• Help shape new capabilities through lighthouse customers and design partnerships.
• Turn successful customer workflows into reusable playbooks and reference patterns.

Solutions Architect

Director

• Lead, coach, and develop a team of commercial AEs focused on high-velocity, transactional sales
• Define and implement a repeatable commercial sales motion and supporting playbook
• Establish regular forecasting practices for the commercial segment
• Partner with RevOps and GTM leadership to refine tooling, processes, and reporting
• Collaborate cross-functionally with Marketing, Finance, and Post-Sales to ensure seamless lead flow, forecasting accuracy, and account handoff
• Hire, onboard, and scale a founding team of AEs
• Act as a thought partner to senior GTM leadership in shaping the strategy for this new business segment

Regional Director, Commercial

Financial Planning and Analysis

• Own the technical architecture of Cursor’s finance systems.
• Lead and execute the most complex, ambiguous implementations across Finance systems — initially starting in Order to Cash.
• Partner with Sales, Finance, Legal, and RevOps to translate messy commercial requirements into clean, scalable technical solutions.
• Champion AI-forward automation in how Finance systems are built and operated.
• Build with a strong balance of code and configuration — knowing when each is the right tool and why.

Senior Staff Finance Systems Engineer

Platform Engineer

• Own, operate, and improve Cursor’s Databricks and lakehouse infrastructure.
• Build and optimize ingestion systems for first-party product data and 3rd-party business systems.
• Ensure observability, alerting, and operational standards across all data infrastructure layers.
• Evaluate and roll out data tooling where it solves real stakeholder needs.
• Partner with technical and non-technical partners to understand recurring data problems and turn them into scalable platform solutions.

Analytics Platform Engineer

• Roll out Cursor across strategic engineering organizations.
• Configure environments, design workflows, and run hands-on enablement sessions.
• Help developers integrate Cursor into real production workflows — not isolated demos.
• Drive fast time-to-value and durable adoption across teams.
• Identify workflow friction and solve problems quickly.
• Identify where Cursor should expand next inside the customer environment.
• Help engineering organizations evolve from isolated usage to company-wide adoption.
• Design rollout strategies for new workflows, teams, and platform groups.
• Partner with customers to operationalize AI-assisted development at scale.
• Build deep relationships with developers, platform teams, engineering leadership, and executive stakeholders.
• Lead architecture reviews, technical working sessions, and strategic planning discussions.
• Advise customers on developer productivity, workflow design, governance, and AI adoption strategy.
• Help customers translate adoption into measurable engineering impact.
• Connect Cursor usage to outcomes like faster iteration cycles, improved developer productivity, workflow efficiency, and engineering quality.
• Help customers communicate the value of Cursor internally and build momentum for broader adoption.
• Turn successful deployments into repeatable workflow patterns across the organization.
• Deepen workflow adoption and long-term product stickiness.
• Monitor competitive risk and help customers standardize on Cursor over time.
• Support recovery plans when adoption slows or competing tools gain traction.
• Help customers build workflows they can’t imagine operating without.
• Bring structured feedback from strategic customers into Product and Engineering.
• Identify emerging workflow patterns, friction points, and enterprise requirements.
• Help shape new capabilities through lighthouse customers and design partnerships.
• Turn successful customer workflows into reusable playbooks and reference patterns.

Operations

• Own day-to-day operations for core support systems, including ticketing workflows, routing, queues, labels, taxonomy, escalations, and related tooling.
• Triage urgent operational issues as they arise, especially when system behavior, workforce distribution, queue health, or SLA risk looks off.
• Manage intake, prioritization, and follow-through for systems requests from support managers, TSEs, operations leads, engineering, product, and other internal teams.
• Help maintain the team’s roadmap by distinguishing one-off fixes from broader system improvements, surfacing recurring pain points, and pushing back on low-leverage work.
• Drive smaller technical and operational programs end-to-end, being responsible for discovery, scoping and execution, rollout, documentation and success metrics.
• Partner with engineering, data, IT, and support leaders to debug issues, validate changes, improve monitoring, and prevent repeat failures.
• Use Cursor and AI-native workflows to reduce manual toil, investigate issues, summarize signals, draft documentation, test changes, and improve how the team operates.

Support Operations Lead

Sales

• Design, build, and administer variable compensation plans across GTM, globally
• Implement metrics for the plans that are specific, measurable, and align with company priorities
• Own day-to-day commissions administration and calculations, ensuring payments are accurate and timely
• Collaborate with Finance on payout reporting, commission accruals, and ad hoc analysis
• Lead stakeholder conversations with sales leaders to understand team goals and design plans that drive the right behaviors
• Build process documentation, enablement materials, and FAQ resources
• Partner with RevOps on role strategy, territory formation, and quota rollout so that each rep's book and quota are correctly reflected in their plan
• Drive Q3 planning: gather Q2 leader feedback, identify what needs to change, and rebuild plans before the quarter launches

Sales Compensation Manager

Account Executive

• Own a named book of strategic enterprise accounts across ANZ, driving new logo acquisition and expansion revenue.
• Run a disciplined, full-cycle sales process from prospecting and discovery through evaluation, negotiation, and close.
• Build and execute account strategies that connect Cursor’s capabilities to the technical and business priorities of engineering leaders, CTOs, and developer platform teams.
• Create pipeline through outbound prospecting, executive mapping, inbound follow-up, partner referrals, and your own network.
• Partner closely with Sales Engineering, Product, and Customer Success to deliver high-quality evaluations and ensure customers realize value quickly.
• Navigate complex enterprise buying processes, including security reviews, legal negotiations, procurement, and multi-stakeholder approval cycles.
• Serve as the voice of Australian enterprise customers internally, sharing market feedback and deal learnings with Product, Marketing, Customer Success, and GTM leadership.
• Help establish Cursor’s enterprise presence in Australia by building repeatable motions, local market insights, and early customer references.
• Consistently meet and exceed quarterly and annual revenue targets.

Strategic Account Executive – Enterprise

• Lead, coach, and scale a team of Field Engineers supporting enterprise opportunities
• Partner closely with Sales leadership and AEs to drive high quality technical discovery, demos, and POCs
• Establish best practices for evaluations, proof-of-concept execution, and technical deal strategy
• Serve as an escalation point for complex customer evaluations and high-stakes enterprise deals
• Hire, onboard, and develop top-tier Field Engineering talent; set clear expectations and career paths
• Act as the voice of the field internally, feeding customer and prospect insights back to Product and Engineering
• Ensure tight handoffs with post-sales teams to support successful customer onboarding and adoption
• Maintain deep knowledge of Cursor’s product, roadmap, and competitive landscape

Regional Director, Field Engineering – ANZ

Full-stack Engineer

• Develop AI-powered systems that synthesize customer signal at scale — separating noise from what matters, routing feedback to the right teams, and surfacing the voice of the customer in ways that actually shape product decisions.
• Build dashboards and data pipelines that give engineering and product leaders real-time visibility into bug volume, quality trends, and where their domains stand — by product area, severity, and over time.
• Build intelligent bug intake and triage systems — moving from manual, inconsistent prioritization to agentic pipelines that produce well-written, well-prioritized bug reports at scale.
• Build integrations across our tooling ecosystem (ticketing systems, payment processes, CRM, data warehouse, etc.) to create seamless workflows.
• Partner with domain specialists and support engineers to identify pain points and ship solutions quickly — you're building for an internal team that will tell you exactly what's broken.

Software Engineer, User Operations

QA Engineer

• Build and own an AI-native, first-of-its-kind Voice of the Customer program.
• Develop and maintain feedback loops that translate customer experience into product decisions.
• Drive agentic bug prioritization at scale.
• Serve as the senior escalation point between frontline support and engineering.
• Act as the go-to product expert across User Ops and the broader business.
• Partner with engineering teams on key initiatives in your domain.
• Contribute to the tooling and infrastructure that makes quality operations more scalable.

Product Quality Engineer

• Lead, coach, and scale a team of Field Engineers supporting enterprise opportunities within your vertical
• Partner closely with Sales leadership and AEs to drive high-quality technical discovery, demos, and POCs with strategic and Fortune 500 accounts
• Own the 0-to-1 build-out of the vertical Field Engineering practice — including field events, industry-specific collateral, customer stories, and deep executive relationship building
• Establish best practices for evaluations, proof-of-concept execution, and technical deal strategy tailored to the buyers, compliance requirements, and workflows of your vertical
• Serve as an escalation point for complex customer evaluations and high-stakes enterprise deals
• Hire, onboard, and develop top-tier Field Engineering talent with relevant vertical experience; set clear expectations and career paths
• Act as the voice of the field internally, feeding vertical-specific customer and prospect insights back to Product and Engineering
• Ensure tight handoffs with post-sales teams to support successful customer onboarding and adoption
• Maintain deep knowledge of Cursor's product, roadmap, and competitive landscape

Billing Support Manager

Field Engineer

Solutions Architect

Regional Director, Commercial

Senior Staff Finance Systems Engineer

Analytics Platform Engineer

Solutions Architect

Solutions Architect

Support Operations Lead

Sales Compensation Manager

Strategic Account Executive – Enterprise

Regional Director, Field Engineering – ANZ

Software Engineer, User Operations

Product Quality Engineer

Regional Director, Field Engineering – Verticals