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RVP, Customer Success, Strategic & Geo Enterprise

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RVP, Customer Success at Cursor, responsible for building and leading customer success in AMER. Driving high-impact deployment outcomes and collaborating with Sales and Engineering teams to ensure measurable value.

Posted 7/15/2026full-timeSan Francisco • California, New York • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and post-sales leadership within enterprise software, with a strong focus on driving retention and expansion outcomes. Capable of building scalable processes and guiding best practices to enhance customer outcomes and collaboration with sales teams.

Highest-signal resume keywords
Customer Success LeadershipPost-Sales Account ManagementSoftware Development Lifecycle UnderstandingExecutive Communication SkillsProcess Optimization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SuccessTechnical Account ManagementSolutions LeadershipEnterprise SoftwareDriving AdoptionInfluencing ExpansionAccount PlanningRollout StrategyAI-Enabled Developer ToolingToken Economics
Soft Skills
Executive PresenceStrong CommunicationHigh-Agency Player-CoachCollaborationHumility
Industry Keywords
Retention OutcomesExpansion OutcomesNon-Recurring RevenueGross Revenue RetentionField EngineeringBest PracticesCustomer Outcomes

About the role

Key responsibilities & impact
  • Hire, develop, and hold a high bar for Regional Directors and the ADM leaders and ICs beneath them
  • Own retention and expansion outcomes (NRR/GRR) and post-sale account planning
  • Act as an escalation point for complex deployments and executive misalignments
  • Build lightweight, scalable processes that preserve speed and flexibility
  • Guide best practices around rollout strategy and executive business reviews tied to customer outcomes
  • Collaborate closely with Sales and Field Engineering

Requirements

What you’ll need
  • 10+ years in customer success, technical account management, solutions, or post-sales leadership in enterprise software
  • Strong understanding of software development lifecycles, engineering org structures, token economics, and AI-enabled developer tooling
  • Proven track record of driving adoption and influencing expansion through customer outcomes
  • Executive presence and strong communication skills
  • Smart, hungry, humble, high-agency player-coach

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities