Connection

Solutions Engineer

• Drive customer initiatives on Azure, AWS, and Google Cloud Platforms in collaboration with customers and Connection sellers.
• Own the overall technical cloud relationship between the customer and Connection.
• Own the Cloud Infrastructure and Azure Applications Development technical customer engagements, including architectural design sessions, specific implementation projects and/or pilots.
• Understand customers' overall applications portfolio, IT and business priorities, and success measures to design implementation architectures and solutions using PaaS, DevOps & Advanced Application coding.
• Apply technical knowledge and customer insights to create a modernization roadmap.
• Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments while orchestrating key resources and infusing key Infrastructure technologies.
• Develop deep relationships with key customer IT decision-makers.
• Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community.
• Respond to RFP’s and identify the best cloud platform for specific customer workloads and requirements.

Senior Cloud Solutions Architect

ServiceNow

• Leads the enterprise‑wide transformation of Services organization through the strategic deployment of the ServiceNow platform.
• Serves as the primary ServiceNow evangelist and change agent across the organization.
• Coordinates transformation with TSX business leaders ensuring alignment of our ConnectNow / ServiceNow strategy to our companies key IT initiatives.
• Drives and owns the standardization and improvement of end‑to‑end delivery processes.
• Owns and governs the ServiceNow roadmap for services workflows, ensuring design supports margin discipline, delivery predictability, and scalable multi‑solution offerings.
• Partners with Business Analysts, ServiceNow Administrators, and Developers to produce.
• Conducts comprehensive business process analysis and workshops to identify inefficiencies, gaps, and automation opportunities.

Director, Business Transformation – ServiceNow

Business Development Rep

• identify sales opportunities through book of business reviews
• collaborate with sales teams in business development
• maintain up-to-date knowledge of technology and certifications
• present technical training to selling organizations
• solve problems and advocate for customers
• develop client relationships

Business Development Specialist

Product Marketing

• Develop and execute market sizing, segmentation (TAM, SAM, SOM), and competitive analysis to inform product strategy and investment prioritization.
• Lead the creation and refinement of Ideal Customer Profiles (ICPs), buyer personas, and user personas (e.g., teachers vs. district buyers) using qualitative and quantitative research.
• Contribute to product portfolio strategy by providing market‑informed perspectives that support alignment of new products with broader organizational goals and positioning.
• Collaborate on comprehensive business cases, including financial modeling, risk assessment, and investment recommendations.
• Evaluate and recommend buy, build, or partner options to address solution gaps, including partnerships, integrations, or acquisitions.
• Shape and communicate the overall distribution/channel strategy (direct, indirect, partners, resellers) in alignment with market buying preferences.
• Build and operationalize GTM frameworks, roadmaps, launch plans, and measurement systems for both short-term activation and long-term scalability.
• Provide market insights—including customer needs, buyer behavior, and competitive landscape—to help inform product roadmap discussions and support clear communication of priorities.
• Map and optimize the end-to-end buyer journey, identifying opportunities to improve experience and conversion.
• Develop and execute detailed plans that support revenue growth and retention, including new customer acquisition and ongoing engagement strategies.
• Partner with Product, Finance, Marketing and Sales to develop pricing and packaging strategies that balance value creation, affordability for target customers, and revenue growth.
• Monitor and influence product-level profitability (margins, unit economics) in partnership with Product and Finance.
• Assess existing assets (content, technology, relationships) to identify opportunities for reuse or leverage in GTM activities.
• Align sales processes with market buying stages; develop and maintain a structured content strategy, tailored sales tools, and formal channel training programs.
• Lead or collaborate on execution of programs, campaigns, events, and partner/channel initiatives, with clear goals and measurement.
• Equip operations and support teams with product and market information needed for smooth delivery and exceptional customer experience.
• Lead 0–1 product launches: manage cross-functional execution, align stakeholders, and ensure post-launch transition from the launch team to the growth team.
• Build systems for launch evaluation, KPI measurement, and learnings documentation to refine organizational playbooks.
• Serve as the communication hub between Product and Marketing, ensuring alignment on roadmap priorities, customer needs, and messaging cohesion.
• Mentor cross-functional partners on market insights, GTM methodology, and data-backed storytelling to elevate strategic alignment across the organization.

Senior Product Marketing Manager

Compliance

• Reviews orders on AE hold, collects and documents relevant data from the orders
• Sends the information to the appropriate trade personnel for timely review
• Releases approved orders from AE and EX hold
• Collaborates with various business partners to verify the accuracy of sales order items, billing and shipping addresses, freight forwarder contact information, and end destinations
• Performs regular compliance screening functions related to product end-uses, denied parties, and export license requirements using regulatory best practices
• Assists with various administrative functions, including records retention, government filings, and reports related to EEIs and controlled products
• Reviews export orders, notes issues, and escalates problems; follows-up on resolutions
• Maintains export compliance records
• Researches and screens customers for adhering to U.S. Export regulations
• Ensures the accuracy and compliance of various company-wide production processes related to export compliance
• Reviews export documentation and correctness of commodity classifications, ECCN and country codes
• Assists with export returns requests
• Resolves export clearance issues with various third parties
• Maintains up-to-date knowledge of regulations related to the Department of Commerce and other U.S. regulatory agencies through training provided by the government and export professionals

Trade Compliance Specialist

• Partner with Account Managers to discover, qualify, and develop solution opportunities across target and existing accounts
• Design and present advanced solution architectures with a focus on cloud platforms, SaaS, and modern workplace technologies
• Drive revenue growth by penetrating new accounts and expanding existing customer relationships
• Lead customer discussions by identifying business needs and aligning them to cloud-based and outcome-driven solutions
• Document discovery findings and solution designs to improve team collaboration and customer follow-up
• Support business development efforts by identifying and engaging strategic cloud and digital transformation opportunities
• Participate in customer calls, workshops, and presentations to position solution value and technical capabilities
• Enable sales teams through training and knowledge sharing on cloud technologies, Microsoft ecosystem, and emerging solutions
• Contribute to strategic initiatives, including development of new cloud solutions, services, and go-to-market strategies
• Collaborate with Inside Solution Architects (ISAs), engineers, and leadership on solution development and delivery
• Maintain ongoing engagement in technical pre-sales activities, including demos, assessments, and solution optimization
• Stay current with evolving technologies and maintain relevant certifications and technical expertise
• Perform administrative responsibilities including documentation, internal communication, and participation in training

Field Solution Architect

Account Executive

• Proactively identify and qualify potential clients through inbound leads and outbound prospecting.
• Research and identify new client targets, maintaining accurate lead and contact records in the CRM.
• Generate new business opportunities to ensure pipeline sufficiency, including re-engaging lapsed or former clients.
• Ask qualifying questions to understand client budgets, audiences, needs, and timelines.
• Create meeting opportunities for Field Account Executives and collaborate with leadership and marketing to optimize lead generation and conversion.
• Communicate clearly and persuasively across all stages of the sales cycle to advance opportunities and close sales.
• Present tailored solutions that align with customer needs through demos, presentations, proposals, and high-impact communications.
• Utilize CRM and analytical tools to make data-informed decisions that guide sales strategy and tactics.
• Collaborate with the Customer Success Manager to capture implementation goals and ensure a smooth transition from sales to onboarding.
• Maintain accurate forecasts and pipeline details in the CRM and meet or exceed all activity and performance metrics.

Inside Sales Representative

Customer Support

• Provides support to Account Manager and customers during the order fulfillment process
• Handles incoming calls and assists on calls when needed
• Places orders for the Account Manager
• Follows up as needed on orders to ensure satisfactory delivery
• Prepare quotes, research customer product questions, and assist with bids
• Handles all aspects of order preparation
• Serves customers at the highest level in order to assist in closing any potential sales
• Assists the Account Manager with stock, credit, and shipping issues, as well as open/backlogged orders

Sales Support Representative, SLED

Financial Planning and Analysis

• Analyze subscription revenue performance (ARR, MRR, retention, churn, etc) to provide insights that support strategic decision-making
• Maintain reports, dashboards, and ad hoc analyses that offer real-time visibility into operational and subscription-based KPI’s
• Build advanced financial and analytical models to forecast performance, assess ROI, evaluate business scenarios, and improve forecast accuracy
• Identify root causes behind trends in customer retention, product usage, sales velocity and pipeline performance
• Monitor leading and lagging SaaS indicators to proactively identify risks and opportunities
• Independently identify and pursue industry trends, market developments, and emerging technologies, proactively incorporating relevant insights into analytical approaches and recommendations
• Develop dashboards, reports, and ad hoc analyses that support FP&A, GTM, and product leadership
• Create compelling visualizations and narratives that help executives understand key trends and metrics
• Partner with cross-functional teams to align on definitions for ARR/MRR, churn, cohorts, and other core SaaS measures
• Collaborate with data and BI teams to ensure data accuracy and metric consistency (without owning ETL, data engineering, or database development)
• Work closely with Product and GTM teams to translate business questions into analytical insights
• Maintain clear documentation around methodologies, assumptions, and standard metrics

Senior SaaS Finance Analyst

Customer Success Manager

• Responds timely to client requests and prompt placement of orders
• Provides timely quotes for customers on products
• Initiates returned merchandise process and escalates RMA requests to Customer Service
• Performs administrative support for open order tracking and reporting

Client Experience Specialist

• Designs business-focused solutions in ServiceNow to ensure systems meet requirements, are efficient, effective, and scalable in support of organizational goals.
• Partners with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications, support testing, and develop internal implementation plans.
• Leads or participates in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs and define, redesign, and improve internal processes.
• Conducts gap analysis, documents current state and to-be state, and provides thought leadership to advise stakeholders on leveraging ServiceNow’s capabilities to improve business operations.
• Manages, documents, and communicates system requirements to the delivery team to ensure proposed solutions and implementations meet stakeholder expectations.
• Keeps abreast of ServiceNow technology to stay up to date with the latest ServiceNow features, updates, and trends to inform practice direction.

ServiceNow Systems Analyst

• Acts as a trusted advisor to clients
• Develops short- and long-term solution strategies
• Supports all sales segments within assigned target accounts
• Maintains relationships with Account Managers, vendors, and customers
• Delivers presentations to customers and prospects
• Uncovers new opportunities while fostering relationships
• Develops sales and account management strategies

Principal Solution Sales Executive

Salesforce Developer

• Leads platform architecture and solution design in enterprise Sales Cloud implementation
• Collaborates with cross-functional teams to design and implement integrations with other business systems
• Serves as a trusted senior technical advisor, guiding business stakeholders and technical teams
• Designs and implements complex flows using Salesforce platform tools
• Participates in sprint planning and architectural governance processes
• Stays current with Salesforce releases and assesses opportunities to incorporate new features and capabilities into the platform
• Performs all other duties or special projects as assigned

Principal Salesforce Developer

Full-stack Engineer

• Operate with a high degree of autonomy — identify high-impact opportunities and execute without requiring fully defined specifications.
• Architect and deliver scalable, AI-driven features including autonomous workflows, intelligent assistants, and advanced decisioning capabilities.
• Design clean abstractions, intuitive APIs, and maintain high-quality, type-safe code standards.
• Develop across the full stack — database, APIs, and modern frontend frameworks.
• Write maintainable, production-grade TypeScript code.
• Implement modern React and Next.js patterns focused on performance, scalability, and user experience.
• Enhance and maintain a modern developer experience and technology stack.
• Collaborate closely with product and engineering teams to shape technical direction.
• Mentor peers through architectural guidance, code reviews, and engineering best practices.
• Contribute to CI/CD pipelines, automated testing strategies, observability, and performance optimization.

Senior Software Engineer

• Lead, coach, and develop a team of Business Development Managers (BDMs) to drive revenue and growth within the Public Sector SLED segment.
• Observe BDM performance through direct interaction to identify coaching opportunities and development needs; improve performance through one-on-one mentoring, training, and ongoing, responsive coaching.
• Develop and execute quarterly and monthly strategies to support BDM success, including forecasting, pipeline management, and business analysis.
• Conduct monthly business reviews with BDMs; prepare and analyze performance reports, establish goals, and create actionable plans to achieve targets.
• Support BDMs in resolving customer and business issues; serve as a key communication liaison between BDMs and internal departments.
• Provide guidance on policies and procedures and collaborate closely with contracts and field counterparts.
• Attend sales meetings, training sessions, and internal business reviews as required.
• Provide leadership coverage and support for the Director as needed.