Connection

Manager

• Develop and implement software asset management policies, procedures, and best practices to ensure compliance with software licenses and legal requirements.
• Maintain an accurate inventory of all software assets, including licenses, contracts, and entitlements.
• Track and manage software license agreements, ensuring renewals and maintenance are properly executed.
• Conduct regular audits to verify software installations and license compliance.
• Collaborate with IT and procurement teams to plan and optimize software purchases and licensing agreements.
• Monitor and report on software usage and metrics to identify opportunities for cost savings and optimization.
• Ensure software assets are properly tracked, recorded, and accounted for in asset management systems or tools.
• Work with vendors and negotiate software contracts and licensing agreements to obtain favorable terms and conditions.
• Stay up-to-date with software licensing models, industry trends, and changes in software license agreements.
• Provide guidance and training to internal stakeholders on software asset management practices and compliance.
• Assist in resolving software license compliance issues, disputes, and audits.

Software Asset Manager

Technical Project Manager

• Lead and manage a portfolio of M365 migration projects, ensuring delivery, stakeholder alignment, and risk management
• Analyze current environments including shared drives, personal storage, Active Directory (on-prem & Entra), and licensing to define migration strategy
• Design and implement SharePoint and OneDrive architecture, including data structure, permissions, and governance policies
• Oversee migration of file shares, user data, and dependent applications to Microsoft 365 using appropriate tools and methodologies
• Drive change management and user adoption, including communication plans, training, and support models
• Optimize Microsoft 365 licensing, storage, security, and compliance policies post-migration
• Coordinate cross-functional teams and third-party vendors to ensure seamless execution with minimal business disruption
• Establish documentation, operational processes, and long-term support models, including system decommissioning and handoff

Senior Technical Project Manager, MS 365

Data Engineer

• Define and evolve CFC-wide data architecture across all major systems and platforms
• Establish clear data domains, system boundaries, and integration patterns
• Assess current and future organizational data needs and translate them into architectural direction
• Develop long-term data architecture patterns that balance scalability, maintainability, and delivery constraints
• Design and maintain conceptual, logical, and physical data models representing CFC’s core entities, relationships, and measures
• Define, document, and govern source system schemas including canonical fields, data types, naming standards, and versioning approaches
• Establish systems of record and systems of reference for key domains such as accounts, licenses, users, and programs
• Ensure consistent implementation of data models across operational systems
• Create clear documentation that enables shared understanding across technical and non-technical stakeholders
• Architect and guide data flows between CFC systems to support operations, analytics, research, and decision-making
• Design integration and transformation approaches that preserve semantic meaning
• Oversee large-scale data integration, transformation, and storage patterns for reliable analytics
• Monitor and evolve data flows to reduce duplication, fragility, and unnecessary complexity
• Embed privacy, security, and compliance requirements directly into data models and integrations
• Partner with IT, security, and legal teams to align architecture with regulatory and policy requirements
• Ensure privacy and security protocols, including field-level encryption, role-based access control, deletion, and auditing are architected into and consistently supported across CFC’s data architecture
• Define data quality standards and validation strategies, including management of schema drift over time
• Enablement & Collaboration
• Work closely with engineers, analysts, researchers, data stewards, and business partners
• Serve as a subject-matter expert on CFC’s data architecture
• Communicate complex data concepts clearly to diverse audiences

Principal Data Architect

Business Development Rep

• Proactively increases sales in the funded vendor and/or partner’s specific practice area
• Works directly with the Account Managers and Sales management team to penetrate accounts
• Increases market share in the focus business segment(s)
• Maintains and increases knowledge of their specific technology practice area by attending trainings and achieving certifications

Business Development Specialist, VMware

Architect

• Utilizing business systems analysis, conducts assessments to understand client challenges and business objectives
• Designs and presents technical solution configurations based on client needs and solution pricing, recommending applicable services as part of the overall client solution
• Collaborates with partners to design technical solutions as needed
• Advises on pricing programs and deal registration
• Serves as subject matter expert to Account Managers on technology solution
• Partners with Account Managers and Sales Managers to identify IT solutions opportunities and target these accounts with proactive engagement
• Leverages Company tools to identify strategic prospects for advanced technology solutions
• Engages in customer calls to discover and qualify advanced technology opportunities within these accounts
• Increases knowledge of technology in respective practice area, keeps abreast of changes, and maintains or achieves certifications for professional developments
• Attends applicable industry and manufacturer training sessions to increase knowledge in respective practice area
• Achieves vendor certifications through online or onsite training
• Works with sales teams, sales managers, and account managers to ensure that sales teams are fully enabled on the advanced technology solutions and are fully aware of the TSG portfolio
• Regularly attends and contributes to sales team calls, provides targeted enablement trainings internally to sales teams on current, new, or emerging solution sets, and supports events such as Tech Showcase, Tech Summit, and vendor conferences in a sales-support and enablement function
• Executes strategic initiatives toward organizational, solution, and business development
• Participates in a contributing or Team Lead role on one or more Solution Development teams and maintains good attendance, on-time, high-quality work product
• Works with peers including Field Solution Architects (FSAs) and Practice Engineers on internal tactical development initiatives, such as building new solutions and services for the TSG advanced technology portfolio
• Assists with the building of internal organizational processes and go-to-market initiatives

Senior Inside Solutions Architect

Solutions Engineer

• Deliver innovative technology solutions
• Work with account managers to discover, qualify, and develop solution opportunities
• Build advanced technology solution architectures and present proposals to customers
• Drive growth of advanced technology revenue and GP by penetrating new and existing target accounts
• Engage in customer calls to discover and qualify advanced technology opportunities

Senior Field Solution Architect – AWS

• Designs and executes go-to-market strategy to drive revenue and gross profit growth across banking, insurance, and fintech
• Architects technology solutions addressing regulatory compliance, risk management, operational efficiency challenges, etc.
• Monitors industry trends and competitive dynamics to identify high-value business opportunities
• Defines differentiated product offerings to accelerate financial services market penetration
• Partners with Sales to qualify opportunities, develop proposals, and deepen customer engagement.
• Leads customer discovery sessions and solution demonstrations with C-suite executives and other stakeholders.
• Establishes thought leadership through content publication, conference speaking, and industry advisory participation

Financial Services Strategy and Business Development Director

Project Manager

• Lead and deliver large-scale, complex IT service delivery projects
• Develop and manage project artifacts including charters, schedules, budgets, and risk plans
• Manage internal teams and third-party vendors to meet project objectives
• Proactively control scope, budget, and timelines
• Identify and mitigate risks and issues
• Serve as the primary client-facing point of contact
• Facilitate meetings, agendas, and documentation of minutes
• Support pre-sales activities including scoping and solution development
• Collaborate with Sales, Product Management, Business Development, and Engineering teams
• Mentor junior PMs and contribute to PMO process improvements
• Manage both CAPEX and OPEX-driven projects
• Perform additional duties or special projects as needed

Senior Project Manager

• Drive customer initiatives on Azure, AWS, and Google Cloud Platforms in collaboration with customers and Connection sellers.
• Own the overall technical cloud relationship between the customer and Connection.
• Own the Cloud Infrastructure and Azure Applications Development technical customer engagements, including architectural design sessions, specific implementation projects and/or pilots.
• Understand customers' overall applications portfolio, IT and business priorities, and success measures to design implementation architectures and solutions using PaaS, DevOps & Advanced Application coding.
• Apply technical knowledge and customer insights to create a modernization roadmap.
• Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments while orchestrating key resources and infusing key Infrastructure technologies.
• Develop deep relationships with key customer IT decision-makers.
• Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community.
• Respond to RFP’s and identify the best cloud platform for specific customer workloads and requirements.

Senior Cloud Solutions Architect

ServiceNow

• Leads the enterprise‑wide transformation of Services organization through the strategic deployment of the ServiceNow platform.
• Serves as the primary ServiceNow evangelist and change agent across the organization.
• Coordinates transformation with TSX business leaders ensuring alignment of our ConnectNow / ServiceNow strategy to our companies key IT initiatives.
• Drives and owns the standardization and improvement of end‑to‑end delivery processes.
• Owns and governs the ServiceNow roadmap for services workflows, ensuring design supports margin discipline, delivery predictability, and scalable multi‑solution offerings.
• Partners with Business Analysts, ServiceNow Administrators, and Developers to produce.
• Conducts comprehensive business process analysis and workshops to identify inefficiencies, gaps, and automation opportunities.

Director, Business Transformation – ServiceNow

• identify sales opportunities through book of business reviews
• collaborate with sales teams in business development
• maintain up-to-date knowledge of technology and certifications
• present technical training to selling organizations
• solve problems and advocate for customers
• develop client relationships

Business Development Specialist

Product Marketing

• Develop and execute market sizing, segmentation (TAM, SAM, SOM), and competitive analysis to inform product strategy and investment prioritization.
• Lead the creation and refinement of Ideal Customer Profiles (ICPs), buyer personas, and user personas (e.g., teachers vs. district buyers) using qualitative and quantitative research.
• Contribute to product portfolio strategy by providing market‑informed perspectives that support alignment of new products with broader organizational goals and positioning.
• Collaborate on comprehensive business cases, including financial modeling, risk assessment, and investment recommendations.
• Evaluate and recommend buy, build, or partner options to address solution gaps, including partnerships, integrations, or acquisitions.
• Shape and communicate the overall distribution/channel strategy (direct, indirect, partners, resellers) in alignment with market buying preferences.
• Build and operationalize GTM frameworks, roadmaps, launch plans, and measurement systems for both short-term activation and long-term scalability.
• Provide market insights—including customer needs, buyer behavior, and competitive landscape—to help inform product roadmap discussions and support clear communication of priorities.
• Map and optimize the end-to-end buyer journey, identifying opportunities to improve experience and conversion.
• Develop and execute detailed plans that support revenue growth and retention, including new customer acquisition and ongoing engagement strategies.
• Partner with Product, Finance, Marketing and Sales to develop pricing and packaging strategies that balance value creation, affordability for target customers, and revenue growth.
• Monitor and influence product-level profitability (margins, unit economics) in partnership with Product and Finance.
• Assess existing assets (content, technology, relationships) to identify opportunities for reuse or leverage in GTM activities.
• Align sales processes with market buying stages; develop and maintain a structured content strategy, tailored sales tools, and formal channel training programs.
• Lead or collaborate on execution of programs, campaigns, events, and partner/channel initiatives, with clear goals and measurement.
• Equip operations and support teams with product and market information needed for smooth delivery and exceptional customer experience.
• Lead 0–1 product launches: manage cross-functional execution, align stakeholders, and ensure post-launch transition from the launch team to the growth team.
• Build systems for launch evaluation, KPI measurement, and learnings documentation to refine organizational playbooks.
• Serve as the communication hub between Product and Marketing, ensuring alignment on roadmap priorities, customer needs, and messaging cohesion.
• Mentor cross-functional partners on market insights, GTM methodology, and data-backed storytelling to elevate strategic alignment across the organization.

Senior Product Marketing Manager

Compliance

• Reviews orders on AE hold, collects and documents relevant data from the orders
• Sends the information to the appropriate trade personnel for timely review
• Releases approved orders from AE and EX hold
• Collaborates with various business partners to verify the accuracy of sales order items, billing and shipping addresses, freight forwarder contact information, and end destinations
• Performs regular compliance screening functions related to product end-uses, denied parties, and export license requirements using regulatory best practices
• Assists with various administrative functions, including records retention, government filings, and reports related to EEIs and controlled products
• Reviews export orders, notes issues, and escalates problems; follows-up on resolutions
• Maintains export compliance records
• Researches and screens customers for adhering to U.S. Export regulations
• Ensures the accuracy and compliance of various company-wide production processes related to export compliance
• Reviews export documentation and correctness of commodity classifications, ECCN and country codes
• Assists with export returns requests
• Resolves export clearance issues with various third parties
• Maintains up-to-date knowledge of regulations related to the Department of Commerce and other U.S. regulatory agencies through training provided by the government and export professionals

Trade Compliance Specialist

• Partner with Account Managers to discover, qualify, and develop solution opportunities across target and existing accounts
• Design and present advanced solution architectures with a focus on cloud platforms, SaaS, and modern workplace technologies
• Drive revenue growth by penetrating new accounts and expanding existing customer relationships
• Lead customer discussions by identifying business needs and aligning them to cloud-based and outcome-driven solutions
• Document discovery findings and solution designs to improve team collaboration and customer follow-up
• Support business development efforts by identifying and engaging strategic cloud and digital transformation opportunities
• Participate in customer calls, workshops, and presentations to position solution value and technical capabilities
• Enable sales teams through training and knowledge sharing on cloud technologies, Microsoft ecosystem, and emerging solutions
• Contribute to strategic initiatives, including development of new cloud solutions, services, and go-to-market strategies
• Collaborate with Inside Solution Architects (ISAs), engineers, and leadership on solution development and delivery
• Maintain ongoing engagement in technical pre-sales activities, including demos, assessments, and solution optimization
• Stay current with evolving technologies and maintain relevant certifications and technical expertise
• Perform administrative responsibilities including documentation, internal communication, and participation in training

Field Solution Architect

Account Executive

• Proactively identify and qualify potential clients through inbound leads and outbound prospecting.
• Research and identify new client targets, maintaining accurate lead and contact records in the CRM.
• Generate new business opportunities to ensure pipeline sufficiency, including re-engaging lapsed or former clients.
• Ask qualifying questions to understand client budgets, audiences, needs, and timelines.
• Create meeting opportunities for Field Account Executives and collaborate with leadership and marketing to optimize lead generation and conversion.
• Communicate clearly and persuasively across all stages of the sales cycle to advance opportunities and close sales.
• Present tailored solutions that align with customer needs through demos, presentations, proposals, and high-impact communications.
• Utilize CRM and analytical tools to make data-informed decisions that guide sales strategy and tactics.
• Collaborate with the Customer Success Manager to capture implementation goals and ensure a smooth transition from sales to onboarding.
• Maintain accurate forecasts and pipeline details in the CRM and meet or exceed all activity and performance metrics.