Connection

Business Development Rep

• Works directly with Account Managers and Sales Managers to identify sales opportunities in the practice area through book of business reviews
• Develops focus accounts in practice area (eg. active accounts but under-penetrated or inactive/declining accounts)
• Partners with sales and engages in customer calls to help identify, develop and close where applicable
• Collaborates with vendor or partners inside and/or field team to jointly target specific accounts
• Engages on and reviews deal registrations and manages open pipeline for additional opportunity to help close
• Drives vendor or partner promotions and programs with the sales teams
• Collaborates on business development and communicates with the sales teams
• Strategizes with sales management on tactics for success related to growing the related business segment and practice area
• Frequently dialogues with Account Managers and the sales management team on plan progress and strategies on tactics for success
• Increases knowledge of technology in respective practice area, keeps abreast of changes, and maintains or achieves certifications for professional development
• Attends applicable industry and manufacturer training
• Achieves vendor certifications through online or onsite training
• Assists in the creation and presentation of technical training to our selling organizations
• Coaches Account Managers on practice area technologies
• Performs all other duties or special projects as assigned

Senior Business Development Specialist

Frontend Engineer

• Design, develop, test, and implement features and functionality for modern web applications using React, TypeScript, and related front-end technologies.
• Collaborate with developers, architects, analysts, UX designers, QA Engineers, and business stakeholders to deliver high-quality software solutions that meet business requirements.
• Participate in application design and technical planning activities, contributing to architecture, component design, and implementation approaches.
• Translate business requirements and functional specifications into scalable, maintainable, and reusable software solutions.
• Leverage software development lifecycle (SDLC) best practices, including source control, code reviews, testing, and deployment processes.
• Diagnose, troubleshoot, and resolve application defects, performance issues, and production support requests.
• Develop and maintain technical documentation, including design specifications, implementation details, and support documentation.
• Ensure applications adhere to established coding standards, style guides, security requirements, policies, processes, and procedures.
• Contribute to continuous improvement efforts by evaluating and applying modern development tools, frameworks, and best practices.

Senior Front End Developer

Support Engineer

• Provide remote technical support to end users for hardware, software, and connectivity issues.
• Troubleshoot and resolve Microsoft 365 (Office 365) issues.
• Administer basic user account management within Active Directory.
• Support Wi-Fi connectivity, printer troubleshooting, and general desktop support.
• Diagnose and resolve common PC and peripheral issues.
• Deliver timely, professional, and customer-focused support while maintaining clear communication with users.
• Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate support teams.
• Document support activities and follow established support processes.

IT Support Technician – Part-Time

Project Manager

• Leads overnight operations in a fast-paced, high-volume environment
• Responsible for real-time oversight, decision-making, and coordination of concurrent operational activities
• Serves as the primary escalation and command point during overnight execution
• Manages and optimizes resources by monitoring performance and providing feedback
• Ensures execution stays aligned to defined schedules and service expectations
• Resolves complex issues involving internal teams, partners, and field resources
• Makes timely decisions that balance schedule, quality, and risk
• Conducts shift-level quality checks and ensures clean handoffs

Project Coordinator, Supervisor, 3rd Shift

General

• Drives demand and pipeline for cloud infrastructure and software solutions through application centric customer and sales engagement.
• Analyzes business systems infrastructure utilizing computing platform applications.
• Clarifies clients' mission critical application needs and partner with appropriate Independent Software Vendors (ISVs).
• Defines and articulates a hybrid cloud journey for clients and sellers.
• Designs solutions.
• Develops customer proposals.
• Delivers well-prepared business solutions proposals that connect the solution to business outcomes.
• Differentiates partner solutions from competitor's solutions.
• Collaborates and employs thought leadership around data center solutions with internal, partner cross-functional teams and senior level management CXO levels.

Senior Solution Specialist – Azure

Field Engineer

• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues.
• Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies.
• Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments.
• Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy.
• Support Hyper-V and VMware virtualization platforms.
• Troubleshoot network performance, connectivity, server, and infrastructure issues.
• Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement.
• Execute maintenance activities and infrastructure upgrades with minimal operational impact.
• Maintain technical documentation, procedures, and system configurations.
• Coordinate with remote engineering teams and client stakeholders.
• Serve as the lead onsite technical representative for Connection.

Senior Field Engineer – Hyper V, Cruise Ship Operations

Senior Field Engineer – HyperV, Cruise Ship Operations

Administration

• Administer and optimize Jira Cloud environments, including configurations and ongoing system enhancements
• Design and implement Jira automations to streamline workflows and improve team efficiency
• Create and customize Jira projects, including issue types, workflows, permission schemes, and screen configurations
• Partner closely with Project Management teams to gather requirements and deliver tailored Jira solutions
• Troubleshoot system issues and provide ongoing support to Jira users
• Document configurations, processes, and best practices
• Cross-train internal team members (Merlin Lab employees) on implemented solutions and system usage

Jira Administrator

Operations

• Support enterprise networking, virtualization, server infrastructure, and data center operations on cruise vessels
• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues
• Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies
• Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments
• Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy
• Support Hyper-V and VMware virtualization platforms
• Troubleshoot network performance, connectivity, server, and infrastructure issues
• Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement
• Execute maintenance activities and infrastructure upgrades with minimal operational impact
• Maintain technical documentation, procedures, and system configurations
• Coordinate with remote engineering teams and client stakeholders
• Serve as the lead onsite technical representative for Connection

Senior Network Infrastructure Technician – Cruise Ship Operations

• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues.
• Install, configure, maintain, and troubleshoot Cisco network environments, including switches, routers, firewalls, and wireless infrastructure.
• Support and administer Microsoft Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and related services.
• Manage and troubleshoot virtualization platforms including Hyper-V and VMware.
• Perform network diagnostics, root cause analysis, and resolution of performance, connectivity, and infrastructure issues.
• Support data center operations, including rack and stack activities, cabling, hardware replacement, and infrastructure upgrades.
• Coordinate and execute planned maintenance activities while minimizing operational impact.
• Document technical issues, resolutions, system configurations, and operational procedures.
• Serve as the primary technical resource onsite and provide guidance to remote support teams as needed.
• Maintain adherence to client operational procedures, security standards, and compliance requirements.
• Represent the company professionally when interacting with client stakeholders, vessel personnel, and third-party vendors.

• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues
• Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies
• Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments
• Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy
• Support Hyper-V and VMware virtualization platforms
• Troubleshoot network performance, connectivity, server, and infrastructure issues
• Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement
• Execute maintenance activities and infrastructure upgrades with minimal operational impact
• Maintain technical documentation, procedures, and system configurations
• Coordinate with remote engineering teams and client stakeholders
• Serve as the lead onsite technical representative for Connection

• Serve as the primary onsite technical resource supporting enterprise networking, virtualization, server infrastructure, and data center operations aboard cruise vessels.
• Play a key role in the migration of shipboard environments from VMware to Hyper-V utilizing Veeam while ensuring maximum uptime and operational continuity.
• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues.
• Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies.
• Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments.
• Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy.
• Support Hyper-V and VMware virtualization platforms.
• Troubleshoot network performance, connectivity, server, and infrastructure issues.
• Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement.
• Execute maintenance activities and infrastructure upgrades with minimal operational impact.
• Maintain technical documentation, procedures, and system configurations.
• Coordinate with remote engineering teams and client stakeholders.
• Serve as the lead onsite technical representative for Connection.

• Works directly with Account Managers and Sales Managers to identify sales opportunities in the practice area through book of business reviews
• Develops focus accounts in practice area (eg. active accounts but under-penetrated or inactive/declining accounts)
• Partners with sales and engages in customer calls to help identify, develop and close where applicable
• Collaborates with vendor or partners inside and/or field team to jointly target specific accounts
• Engages on and reviews deal registrations and manages open pipeline for additional opportunity to help close
• Drives vendor or partner promotions and programs with the sales teams
• Collaborates on business development and communicates with the sales teams
• Strategizes with sales management on tactics for success related to growing the related business segment and practice area
• Frequently dialogues with Account Managers and the sales management team on plan progress and strategies on tactics for success
• Increases knowledge of technology in respective practice area, keeps abreast of changes, and maintains or achieves certifications for professional development
• Attends applicable industry and manufacturer training
• Achieves vendor certifications through online or onsite training
• Assists in the creation and presentation of technical training to our selling organizations
• Coaches Account Managers on practice area technologies.
• Performs all other duties or special projects as assigned.

Senior Business Development Specialist, VMware

Manager

• Develop and implement software asset management policies, procedures, and best practices to ensure compliance with software licenses and legal requirements.
• Maintain an accurate inventory of all software assets, including licenses, contracts, and entitlements.
• Track and manage software license agreements, ensuring renewals and maintenance are properly executed.
• Conduct regular audits to verify software installations and license compliance.
• Collaborate with IT and procurement teams to plan and optimize software purchases and licensing agreements.
• Monitor and report on software usage and metrics to identify opportunities for cost savings and optimization.
• Ensure software assets are properly tracked, recorded, and accounted for in asset management systems or tools.
• Work with vendors and negotiate software contracts and licensing agreements to obtain favorable terms and conditions.
• Stay up-to-date with software licensing models, industry trends, and changes in software license agreements.
• Provide guidance and training to internal stakeholders on software asset management practices and compliance.
• Assist in resolving software license compliance issues, disputes, and audits.

Senior Business Development Specialist

Senior Front End Developer

IT Support Technician – Part-Time

Project Coordinator, Supervisor, 3rd Shift

Senior Solution Specialist – Azure

Senior Field Engineer – Hyper V, Cruise Ship Operations

Senior Field Engineer – HyperV, Cruise Ship Operations

Jira Administrator

Senior Network Infrastructure Technician – Cruise Ship Operations

Senior Network Infrastructure Technician – Cruise Ship Operations

Senior Network Infrastructure Technician – Cruise Ship Operations

Senior Network Infrastructure Technician – Cruise Ship Operations

Senior Business Development Specialist, VMware

Software Asset Manager