Connection

Solutions Engineer

• Acts as a project team leader on the most highly strategic, complex and challenging customer engagements and serves as a mentor and coach to FSAs and Senior FSAs throughout the organization.
• Works with Account Managers to discover, qualify and develop solutions for problems/projects of deep, diverse complexity and scope.
• Builds advanced technology solution architectures and presents solution proposals to customers.
• Drives growth of advanced technology revenue and GP by penetrating new and existing target accounts.
• Discerns potential opportunities by asking the right questions such as who, what, where, why, and when during the sales cycle.
• Provides detailed documentation of the discernment process to team members increasing efficiency and effectiveness of customer follow-up.
• Defines business solutions that address the customer requirement leveraging the value of our solutions.
• Partners with Account Managers and Sales Managers to identify IT solutions opportunities and target these accounts with proactive engagement.
• Leverages Company tools to identify strategic prospects for advanced technology solutions.
• Engages in customer calls to discover and qualify advanced technology opportunities within these accounts
• Works with Sales teams, Sales Managers, and Account Managers to ensure that sales teams are fully enabled on the advanced technology solutions and are fully aware of the TSG portfolio.
• Regularly attends and contributes to Sales team calls
• Provides targeted enablement trainings internally to Sales teams on current, new, or emerging solution sets
• Supports events such as Tech Showcase, Tech Summit, and vendor conferences in a sales-support and enablement function.
• Helps to create and executes strategic initiatives toward organizational, solution, and business development.
• Converts work direction from Manager, Field Solution Architects (MFSA) into concrete high-quality deliverables: Participates in a contributing or Team Lead role on one or more Solution Development teams and helps to maintain strategic vision, provides thought-leadership and maintains good attendance, on-time, high-quality work product
• Works with peers including Inside Solution Architects (ISAs) and Practice Engineers on internal tactical development initiatives, such as building new solutions and services for the TSG advanced technology portfolio
• Assists with the building of internal organizational processes and go-to-market initiatives
• Maintains necessary technical and professional skillset, including certifications and accreditations necessary to ensure high-value, high-quality customer interactions as well as vendor program compliance
• Builds and maintains one or more expert-level skillsets, including expert-level presales and/or implementation certifications
• Maintains a strong general competency in all relevant technology areas (functions as a strong advanced technology “generalist”) necessary to be conversational with, and able to develop, customer opportunities across the entire spectrum of advanced technology solutions
• Performs all necessary administrative duties including time and record keeping, scheduling, communications, corporate training, and skills maintenance
• Performs all other duties or special projects as assigned.

Principal Field Solution Architect

• Conducts pre-sales consulting and assessments to understand client challenges
• Designs and presents technical solution configurations based on client needs
• Advises on pricing programs and deal registration
• Serves as subject matter expert to Account Managers on IT solutions
• Engages in customer and prospect calls to discover and qualify opportunities
• Forecasts and manages pipeline to meet monthly recurring revenue target
• Continues professional development by increasing knowledge of IT solutions
• Supports sales enablement through education of selling organization
• Coaches Account Managers on advanced solution technologies

Pre-Sales Solutions Consultant – Lenovo, HP, Dell

Account Manager

• Proactively reach out to potential customers through outbound cold calls to establish new accounts and build long-term business relationships.
• Engage with potential customers through targeted outreach, prospecting, and networking to build new relationships.
• Listen to and anticipate the needs of customers, ensuring timely and effective responses to inquiries.
• Collaborate with GPO contracting teams, sourcing managers, and program leaders to identify opportunities.
• Stay updated on technology solutions through industry and vendor training; learn and grow with provided training.
• Develop vendor relationships to further develop presence in accounts.
• Assess GPO size, influence, decision-making processes, and identify primary contacts responsible for technology needs (qualify accounts).
• Engage company resources to provide accurate pricing while maintaining maximum profit margin and deliver quotes within customer time constraints.
• Maintain relationships with established customers to ensure repeat business and build trust for future contracts or renewals.

Account Manager, GPO Sales

IT Support

• Provides the highest level of customer service to users who call the external Help Desk.
• Answer incoming calls, track all information in a call tracking system and uses a knowledge base tool along with expertise to resolve Level 1, 2 and 3 requests in a timely fashion, escalating Level 3 requests as needed.
• Assist with managing escalated customer issues.
• Create updates to process and procedure documentation providing training on changes as needed.
• Mentor lower skilled Agents.
• Resolve advanced technical hardware and software issues utilizing extensive knowledge in software, hardware, network, and peripheral support as well as advanced knowledge in administrative tasks on workstations.
• Provide over the phone remote support to resolve technical issues.
• Respond to tickets via phone, in person, and electronically.
• Track all work with detail and precision within the ticketing system.
• Provide resolutions to issues escalated by Level 1.
• Owns and develops documentation for Level 1/Level 2 help desk staff.

Senior Help Desk Agent

Ecommerce

• Acts as a primary Sales resource, providing assistance as needed for Account Managers and customers regarding Sales Operations via all web and ECommerce platforms including, but not limited to; SWA, IPA/B2B, CCM, EDI, eProcurement.
• Conducts requirements analysis with clients on their business needs in order to provide an ECommerce or web procurement solution.
• Handles walkthroughs and troubleshoots issues with web and ECommerce platforms, as needed.
• Discovers opportunities within accounts and aligns web and ECommerce based solutions with the customer’s purchasing processes and workflows.
• Continually works to build awareness and knowledge base of web and ECommerce solutions within the Connection organization (primarily sales) that can be provided for customers.
• Creates, subsidizes, and implements training programs for new Account Managers, as well as tenured Account Managers.
• Coordinates with other internal departments regarding company-wide initiatives that impact Web users.
• Develops and utilizes reporting to meet and exceed sales goals.
• Facilitates web and ECommerce based opportunities such as EDI and eProcurement, presale and ongoing management of existing opportunities.
• Reviews and updates processes and resources as needed for Account Managers, customers, Training, ECommerce Sales team members and others as necessary.
• Performs all other duties or special projects as assigned.

Ecommerce Sales Specialist

Sales

• Oversee the daily operations of an inside sales team of Account Managers and Sales Support Representatives.
• Develop each member of your sales team through understanding individual development needs and proactively coaching and catering to those specific needs.
• Assess Cold Calling Capabilities: Observe team members’ performance through remote monitoring, direct monitoring, and joint customer calls
• Collaborate with Sales Coaches on your new hires’ professional development
• Constructive Feedback: Aid in all team members' (new and tenured) growth by regularly conducting one-on-one proactive coaching sessions, training, and skill development
• Track team members’ progress towards achieving monthly, quarterly, and annual goals, and keep team members apprised of their progress.
• Conduct periodic business reviews for each Account Manager.
• Ensure timely and accurate completion of timecards for payroll processing and address attendance or time recording issues promptly, involving HR as needed.
• Conducts ongoing and annual performance evaluations for assigned team members.
• Interviews and hires members of their sales teams
• Serve as the first line of support to team members for logistics, customer issues, pricing inquiries, system and procedural questions, advice, and issue escalation.
• Produces business results through pipeline and deal management, vendor engagement, customer involvement, sound decision-making, and profitability management.
• Attends sales meetings and training sessions to enhance and maintain sales skills as well as technology industry trends
• Role can be fully remote for qualified individuals residing in the Southeastern Sales Territory comprising South Carolina, Georgia, Florida, Alabama, Mississippi, Louisiana, and Arkansas.

Sales Manager

Artificial Intelligence

• Lead AI-focused sales efforts, targeting both new and existing customers across various industries.
• Develop and execute go-to-market strategies to promote partner AI PC capabilities.
• Create customized sales presentations, proposals, and demos highlighting partner AI-powered hardware, software, and solutions.
• Engage with internal sales teams to ensure alignment of AI offerings with customer needs.
• Serve as a primary spokesperson for Partner at industry events, conferences, and webinars.
• Create and share thought leadership content such as blogs, whitepapers, and case studies.
• Develop and deliver AI-focused workshops, webinars, and training sessions for customers and partners.
• Conduct technical deep-dives and proof-of-concept demonstrations to address AI workload challenges.
• Cultivate relationships with AI software vendors, universities, and research institutions to drive co-innovation.
• Work with engineering teams to communicate market feedback and align product features with AI customer needs.
• Track sales performance, customer feedback, and industry trends and report to senior management.

Senior Solutions Specialist, AI

Account Executive

• Territory Sales & Development: Drive new sales and adoption of CFC programs within an assigned territory using proven consultative techniques and account strategies to meet or exceed quarterly and annual revenue goals. Manage the full sales cycle—from prospecting and discovery through evaluation, procurement, and close—while maintaining a strong pipeline of opportunities. Identify key decision-makers, build relationships, and position CFC programs as solutions to their specific needs and challenges. Develop and execute strategic territory plans informed by industry trends, competitive insights, and market feedback to grow adoption and expand reach in the PreK–12 market. Overcome objections by focusing on the value and impact of CFC’s solutions, not just features. Deliver compelling presentations and consultations to prospective districts and schools to support informed decision-making and smooth onboarding of new CFC program adoptions. Regularly report on pipeline status, forecasts, account plans, and field activity to support data-driven planning and execution. Maintain detailed and accurate records of prospect interactions, opportunity stages, and pipeline activities in the CRM to support forecasting and territory planning. Represent CFC at national and regional conferences, as well as local events (e.g., district meetings, education fairs), to promote brand awareness, generate leads, and strengthen partnerships. Collaborate with internal teams to ensure smooth implementation of sales strategies and share customer insights to inform ongoing product and market development. Stay current on the education sector—including funding trends, competitor offerings, and policy changes—to continuously refine your approach and position CFC effectively. Market And Program Knowledge Maintain in-depth knowledge and expertise around CFC products, SEL market trends, school districts, competitive landscape, national and state funding policies, legislation and other factors Work closely with district and school leaders to develop deep and ongoing relationships and maintain knowledge of client initiatives, implementation practices, and potential barriers Act as an ongoing advisor with partners and district leaders for application and implementation of our programs in diverse educational and community settings Adapt to changing product, market and cultural sensitivities and assist customers in adapting to those changes including but not limited to program reviews, digital product purchases and implementation strategies

Account Executive, Education Partnerships

Engineer

• The Lead Systems Engineer handles a combination of post-sales field deployable engineering activities as well as pre-sales design and consulting activities; to maintain skills and certifications and to engage in engineering laboratory research and technology development.
• The Lead Systems Engineer provides guidance and mentoring in line with the team goals and objectives.
• The Lead Systems Engineer works to maintain a high level of billable utilization, which is a combination of customer onsite and remote installation and system deployment, configuration, system troubleshooting, performance optimization and documentation.
• This Lead System Engineer position is focused on one or more of the following: networking, security, cloud, or mobility technology, but must also possess and maintain competency in certain adjacent technologies such as operating systems and business applications.
• The Lead Systems Engineer maintains the required level of competency and certifications in relevant product and technology.
• Responsibilities: Lead the design, architecture, and implementation of complex IT infrastructure solutions (servers, storage, networking, cloud, security, and virtualization). Provide pre-sales support including technical assessments, solution design, and customer consultations. Deliver post-sales services including installation, configuration, troubleshooting, performance optimization, and documentation. Oversee and mentor a team of 2–4 Systems Engineers, supporting career development, training, and certification goals. Ensure project delivery excellence by meeting deadlines, budgets, and customer satisfaction goals. Create and maintain professional documentation (design diagrams, installation plans, reports). Act as a liaison with vendors and partners to support service delivery and enablement. Contribute to practice development initiatives, internal process improvements, and strategic goals. Maintain certifications and core technical competencies through ongoing training.

Senior Engineer, CCIE

Project Manager

• Review and configure Tenable Vulnerability Management for accurate vulnerability identification and reporting.
• Analyze Tenable reports to prioritize remediation efforts based on risk and impact.
• Assign vulnerabilities to appropriate application or asset owners.
• Coordinate with owners to schedule maintenance windows for remediation.
• Track progress, update vulnerability status, and document roadblocks.
• Produce regular reports detailing progress, outstanding issues, and remediation timelines.

Project Coordinator/IT Analyst - US REMOTE

Security Analyst

• Connection's Technical Staffing division seeks a Security Analyst for a contract position with 6 months to start, strong potential to convert to permanent.
• This role focuses on configuring Tenable, tracking vulnerabilities, coordinating remediation, and reporting progress.
• You will act as the team lead for vulnerability remediation efforts, working closely with asset owners and other stakeholders to ensure timely resolution of identified risks.
• Configure and manage Tenable Vulnerability Management to identify, track, and report vulnerabilities across the organization.
• Review vulnerability findings, assign them to the appropriate asset owners, and coordinate remediation efforts.
• Serve as the team lead for vulnerability remediation activities, providing guidance and oversight to ensure progress.
• Develop and deliver regular vulnerability reports, highlighting progress, key risks, and unresolved issues.
• Escalate roadblocks, delays, or critical risks to program leadership for resolution.
• Collaborate with cross-functional teams to ensure timely remediation and improve security posture.