Connection

Business Development Rep

• Lead, coach, and develop a team of Business Development Managers (BDMs) to drive revenue and growth within the Public Sector SLED segment.
• Observe BDM performance through direct interaction to identify coaching opportunities and development needs; improve performance through one-on-one mentoring, training, and ongoing, responsive coaching.
• Develop and execute quarterly and monthly strategies to support BDM success, including forecasting, pipeline management, and business analysis.
• Conduct monthly business reviews with BDMs; prepare and analyze performance reports, establish goals, and create actionable plans to achieve targets.
• Support BDMs in resolving customer and business issues; serve as a key communication liaison between BDMs and internal departments.
• Provide guidance on policies and procedures and collaborate closely with contracts and field counterparts.
• Attend sales meetings, training sessions, and internal business reviews as required.
• Provide leadership coverage and support for the Director as needed.

Manager, Business Development – Named Accounts

Analyst

• Manages project requirements, timelines, and technical integrations
• Works with customers and/or suppliers in support of new or revised systems, API, cXML or EDI integrations
• Gathers, analyzes, and translates business requirements into functional and systems specifications
• Produces artifacts that support the agile SDLC process
• Provides root cause analysis of difficult problems and their solutions
• Manages customer requests for change submitted to Helpdesk
• Supports the Development team in organizing work based on Agile/Scrum environment

Senior Business Integration Analyst

Business Analyst

• Analyze complex business and financial data to provide actionable insights and support strategic decision-making.
• Develop and maintain reports, dashboards, and ad hoc analyses that offer real-time visibility into operational and subscription-based KPI’s.
• Build advanced financial and analytical models to forecast performance, assess ROI, evaluate business scenarios, and improve forecast accuracy.
• Create compelling visualizations, narratives, and presentations to effectively communicate trends, risks, opportunities, and insights.
• Monitor and interpret leading and lagging indicators such as product adoption, customer health, pipeline coverage, and sales velocity to proactively identify business risks and opportunities.
• Identify and interpret patterns, trends, and emerging signals—including in situations with incomplete data—using strong analytical judgment, assumptions, and proxies as needed.
• Independently identify and pursue industry trends, market developments, and emerging technologies, proactively incorporating relevant insights into analytical approaches and recommendations.
• Ensure accuracy and reliability by incorporating robust checks and balances into reports, dashboards, and models.
• Collaborate with cross‑functional partners to translate business needs into clear, detailed technical requirements and ensure alignment on definitions and methodologies for core SaaS metrics.
• Support database development projects to ensure data standards are met.
• Ensure compliance with data privacy regulations and implement solutions accordingly.
• Maintain comprehensive documentation for processes, requirements, methodologies, and analytical outputs.

Senior SAAS Finance, Business Analyst

Senior Finance, Business Analyst

Affiliate Manager

• Provides pre-sales technical consulting utilizing the tools and engineering partners available, conducts assessments to understand client challenges and business objectives as it relates to XaaS solutions.
• Designs and presents technical solution configurations based on client needs and solution pricing while recommending applicable services as part of the overall client solution.
• Collaborates with partners to design technical solutions as needed.
• Advises on pricing programs and manages deal registration.
• Serves as subject matter expert to Account Managers on XaaS solutions.
• Engages Connection Technology Practices to ensure optimal results for the client based on the solution(s) selected.
• Develops and expands business opportunities by collaborating with Account Managers, Sales Leadership, and others as needed to identify XaaS solution opportunities and target accounts through proactive engagement.
• Engages in customer and prospect calls to discover and qualify advanced technology opportunities within these accounts.
• Forecasts and manages pipeline to meet monthly recurring revenue (MRC) target.
• Ensures professional development to increase knowledge of XaaS solutions, applications and services, keeps abreast of trends and market conditions, and maintains and/ or achieves certifications for professional development.
• Attends applicable industry and manufacturer training sessions to increase knowledge in respective practice area.
• Achieves vendor certifications through online or onsite training.
• Utilizes sales enablement strategies to educate selling organization on strategies and tactics to grow XaaS practice area in the assigned business segment(s) successfully.
• Leads co-creation and presentation of technical training.
• Coaches Account Managers on XaaS technologies and partner offerings.
• Supports XaaS and Connectivity marketplace partners in an effort to remain abreast of new technologies and offerings to incorporate into ongoing training and development materials.

Senior Channel Partner Services Specialist

Solutions Engineer

• Lead the design, development, and delivery of advanced networking and infrastructure solutions
• Serve as a technical leader and trusted advisor
• Partner closely with Account Managers and Sales Leadership
• Drive complex presales engagements, solution architecture, and revenue growth
• Act as a mentor and coach to Field Solution Architects
• Discover, qualify, and architect network-centric solutions
• Design and present advanced network architectures
• Develop and deliver high-impact solution proposals and technical presentations
• Drive growth of advanced technology revenue and gross profit
• Collaborate with Sales teams to ensure enablement

Senior Field Solution Architect

Accounts Receivable

• Deliver accurate and timely accounts receivable, billing, collections, reporting, and sales order processing activities
• Own the full collections lifecycle, prepare customer invoicing and perform multistate sales tax and Washington B&O reconciliations
• Support cash planning, maintain key AR metrics, act as the primary backup for full cycle order processing, and contribute to month end close and compliance related deliverables
• Prepare and issue accurate invoices in NetSuite/360 Billing—validating billing inputs and accuracy across grants, royalties, reseller billing, refunds, credit memos, and customer updates
• Manage end-to-end collections activities, including customer outreach, portal setup, vendor forms, follow-ups, escalations, and AR inbox/phone communication
• Maintain AR aging, reconcile customer balances, research discrepancies, and resolve overdue or disputed accounts
• Ensure all billing and AR processes comply with internal controls, documentation standards, and audit requirements
• Develop accurate collection timing estimates and provide key inputs for weekly cash forecasts to support liquidity planning and financial decision making
• Analyze and resolve unapplied cash by partnering with customers and accounting to ensure clean AR ledgers and accurate reporting
• Support the cash application process, contributing to efficient cash management and continuous improvement of AR workflows
• Update and report AR KPIs such as Days Sales Outstanding (DSO), percent current AR, and delinquency metrics, and support month end close through schedules, reconciliations, and variance explanations
• Prepare monthly multistate sales tax and Washington B&O reconciliation schedules and maintain accurate documentation for tax filings and audit requirements
• Produce monthly gross sales analyses and maintain dashboards, schedules, and performance metrics for AR, collections, and sales trends
• Generate ad hoc AR and billing reports as needed to support leadership and operational needs
• Prepare audit samples, AR aging tie outs, and sales testing support, ensuring all AR and billing documentation is organized and audit ready
• Serve as an end‑to‑end backup for full sales order processing including order entry, contract validation, approval workflows, fulfillment coordination, and customer setup/maintenance
• Identify inefficiencies in AR, billing, and order processing workflows
• Propose automation opportunities in NetSuite, 360 Billing, Avalara, and related systems
• Maintain and update SOPs to ensure process consistency and training readiness

Accounts Receivable Specialist

Account Executive

• Make 60+ outbound prospecting calls each day
• Develop strong, trust-based relationships with contacts
• Learn to uncover customer challenges
• Partner with Connection Subject Matter Experts

Technology Sales Representative

Architect

• Act as a technical project and engagement leader for complex, strategic customer initiatives.
• Mentor and coach Field Solution Architects (FSAs) and Senior FSAs.
• Partner with Account Managers and Sales Managers to architect network-centric solutions.
• Lead customer discovery sessions to uncover opportunities.
• Design and present advanced network architectures.
• Develop and deliver solution proposals and technical presentations.
• Drive growth of advanced technology revenue and gross profit.
• Provide documentation of discovery findings and solution designs.
• Collaborate with Sales teams to ensure enablement on networking solutions.
• Deliver internal enablement and training sessions on new technologies.
• Support sales and marketing events in a technical evangelist role.
• Participate in Solution Development initiatives.

Principal Solution Field Architect – CCIE, Networking

ServiceNow

• Design, maintain, and evolve scalable, secure, and high-performing ServiceNow solutions aligned with enterprise architecture and platform best practices.
• Define and document platform architecture, data models, integration patterns, and technical guardrails for both technical and business audiences.
• Lead technical design sessions and guide implementation of new modules, enhancements, and integrations with a focus on maintainability and reuse.
• Provide hands-on architectural guidance and mentorship to developers, administrators, and configuration specialists.
• Establish and enforce platform standards, smart customization strategies, and environment governance.
• Oversee platform health, including performance, security, upgrade readiness, and continuous optimization.
• Design and oversee integrations using MID Server, REST/SOAP APIs, IntegrationHub, and related technologies.
• Ensure CMDB and foundation data accuracy, compliance with CSDM, and effective data migration and reconciliation strategies.
• Partner with business and IT leaders to deliver solutions that drive measurable business value.
• Manage and optimize ServiceNow licensing to ensure compliance and cost-effective adoption.

Technical Architect, ServiceNow

• Define project scope, objectives, timelines, and resource plans in close collaboration with business and technical stakeholders.
• Manage project financials, including cost estimation, budget tracking, forecasting, and expense control.
• Apply Agile, Waterfall, or hybrid delivery methodologies across multiple concurrent initiatives, adapting approach based on project complexity and team needs.
• Lead and coordinate cross-functional teams, assigning responsibilities, tracking progress, and driving accountability to meet delivery commitments.
• Proactively identify project risks, dependencies, and issues; develop mitigation strategies and ensure timely resolution.
• Establish clear communication plans and provide regular status updates, dashboards, and KPI-driven reporting to sponsors and leadership.
• Ensure all deliverables meet quality standards, technical requirements, and organizational governance expectations.
• Manage external vendors and partners, tracking contract performance and ensuring adherence to service-level agreements.
• Evaluate and manage change requests, conducting impact analysis and securing appropriate approvals.
• Develop and manage detailed release and deployment plans, coordinating closely with technical and business teams to ensure smooth rollouts.
• Conduct post-implementation reviews, finalize documentation, and ensure seamless transition of solutions to operations.
• Lead large-scale ServiceNow transformation initiatives within enterprise environments.

Project Manager – ServiceNow

Business Intelligence Developer

• Develop and maintain datasets, data models, and data visualizations to support business decisions
• Develop different data warehouse designs like star schema, snowflake schema, and dimensional modeling
• Identify data sources, definitions, and timelines appropriate for analysis
• Write, optimize and maintain complex SQL queries to support data analysis and reporting needs
• Develop and generate ad hoc reports based on stakeholder requirements to support decision making processes in various departments
• Work with Fabric to connect to various data sources such as databases, cloud storage, or APIs
• Integrate data warehouse with business intelligence tools to create reports and dashboards
• Design and build interactive reports using Power BI to present findings and identify trends to stakeholders
• Ensure data quality and integrity by identifying and resolving data issues
• Perform root cause analysis and uncover core issues using data, then assist the organization to improve
• Analyze and interpret various sources of internal data and external data sources to support business decision-making
• Design, build and maintain automated workflows using Power Automate to streamline business processes
• Identify opportunities for process improvement and develop solutions to reduce manual effort.

BI Developer

Software Engineer

BI Data Developer

Systems Engineer

• The Senior Systems Engineer designs and deploys solutions in virtual infrastructure with VMware
• Involves designing and implementing VMware solutions with vCenter, clusters, Site Recovery Manager (SRM), server, and storage
• Work with customers on private cloud discussions involving vCenter Operations Managers (VCOPS), charge back, configuration manager, and vCloud Director (VCD)
• Design and deliver highly available and scalable infrastructure/hardware and server/virtualization solutions to support the computing and data needs of our end customers
• Provide high-level technical support, capacity planning, and utilization assessments of related technologies
• Tune and monitor systems, work with vendors for related support and services
• Create server/data center environment documentation for designed solutions, including Statements of Work (SOW)
• Communicate with CIOs and highly technical customers to roadmap the vendor’s value proposition and our services value proposition
• Pre-sales design of server/storage solutions
• Post-sale delivery of server/storage solutions

Senior Systems Engineer

• Act as a technical project and engagement leader for the most complex, strategic customer initiatives
• Partner with Account Managers and Sales Managers to discover, qualify, and architect network-centric solutions
• Lead customer discovery sessions by asking targeted business and technical questions
• Design and present advanced network architectures including routing, switching, data center networking, WAN, campus, and cloud-connected solutions
• Develop and deliver high-impact solution proposals and technical presentations
• Drive growth of advanced technology revenue and gross profit by penetrating new and existing accounts
• Provide clear and detailed documentation of discovery findings, solution designs, and recommendations
• Collaborate with Sales teams to ensure they are fully enabled on networking solutions
• Deliver internal enablement and training sessions on current, new, and emerging networking and infrastructure technologies
• Support sales and marketing events