Connection

Business Development Rep

• Work under minimal supervision of the Manager/Senior Manager, Technical Sales
• Proactively increase sales in Samsung’s Displays and Mobility practice areas
• Serve as a strategic overlay to Connection’s sales organization
• Acquire net new customers and expand solution adoption across underpenetrated accounts
• Partner with Account Managers, Sales Managers, and Microsoft field teams to identify, develop, and close opportunities
• Drive customer acquisition and revenue growth
• Activate dormant or declining Enterprise accounts through targeted engagements, promotions, and sales enablement
• Advise clients based on desired business outcomes and requirements
• Develop short-term client solutions and long-term sales solutions
• Support sales of complex hardware, software, and services solutions
• Maintain relationships with Directors, Account Managers, COE, vendors, and customers
• Support deal registration, qualification, vendor relationships, solution development, negotiations, presentations, and win/loss reviews
• Present Connection’s capabilities and value to customers and prospects
• Schedule and conduct customer meetings to uncover opportunities and foster relationships
• Grow key accounts and develop new business
• Develop sales and account-management strategies to meet revenue and gross-profit targets
• Meet weekly or bi-weekly with sales management regarding business/account plans and pipeline
• Complete administrative functions, expense management, calendar/pipeline reports, and business reviews
• Work with Samsung and alliance partners to penetrate accounts and win business
• Prospect for net new customer opportunities
• Assess and activate underpenetrated or inactive accounts using Microsoft lists
• Serve as a solutions expert in pre-sales engagements
• Co-develop go-to-market strategies and account-based campaigns with Microsoft and partner teams
• Promote offers, incentives, and programs to internal sales teams
• Collaborate with Sales Enablement and Marketing on outreach campaigns and partner events
• Coach Account Managers on Microsoft’s portfolio, tools, and competitive differentiation
• Stay current on technologies, trends, and partner-program changes

Business Development Specialist

Inside Sales

• Prospect 60 or more potential customers daily to secure new buying accounts/logos
• Identify, develop, and maintain relationships with decision-makers within prospect companies
• Uncover organizational pain points and areas of potential investment
• Provide solutions
• Ask for customers’ business
• Engage Connection subject matter experts in customer conversations to provide technical expertise
• Collaborate with internal partners to ensure a best-in-class experience with every deal
• Balance available tools to dive deeper and create personalized, value-adding messages

Inside Sales Account Manager – Northwest Territory

• Prospect 60 or more potential customers daily to secure new buying accounts/logos
• Identify, develop, and maintain relationships with decision-makers
• Uncover organizational pain points and areas of potential investment
• Provide solutions and ask for customers’ business
• Engage Connection subject matter experts in customer conversations
• Collaborate with internal partners to deliver a best-in-class customer experience
• Use available tools to create personalized, value-added messages
• Participate in cold-calling activities with training and support

Inside Sales Account Manager

Accountant

• Support accounting and accounts payable for the TSX Services and Solutions division
• Participate in the monthly close process, including preparing monthly journal entries and account analysis
• Record weekly labor entries to various projects
• Review and record labor adjusting requests
• Process Services Accounts Payable invoices into the system, ensuring accuracy and attention to detail
• Work closely with operations and management to ensure invoices are approved accurately and timely
• Process Services general expense purchase orders
• Assist with documenting business processes and accounting policies to maintain and strengthen internal controls
• Perform other duties as requested

Staff Accountant

Technical Project Manager

• Lead mid- to large-sized projects from inception through delivery
• Develop project plans and provide technical oversight
• Assign tasks, schedule meetings, track progress, manage issues, oversee budgets, and drive results
• Manage workstreams as subsets of larger projects when assigned
• Facilitate meetings, lead discussions, capture action items and deliverables, and track completion against due dates across SDLC phases
• Identify and communicate resource needs
• Coordinate activities with cross-functional project members
• Present project status to stakeholders, including executive management
• Proactively communicate issues and proposed solutions to management
• Produce project management reports and follow PMO policies and procedures
• Maintain notes and project details in SharePoint
• Keep project information current in the project repository
• Maintain project documentation for auditor requests
• Assist with updating PMO policies and procedures
• Perform other duties as assigned

Solutions Engineer

• Partner with Account Managers to discover, qualify, and develop solution opportunities across target and existing accounts
• Design and present advanced solution architectures focused on cloud platforms, SaaS, and modern workplace technologies
• Drive revenue growth by penetrating new accounts and expanding existing customer relationships
• Lead customer discussions by identifying business needs and aligning them with cloud-based, outcome-driven solutions
• Document discovery findings and solution designs to improve collaboration and customer follow-up
• Identify and engage strategic cloud and digital transformation opportunities
• Participate in customer calls, workshops, and presentations to position solution value and technical capabilities
• Enable sales teams through training and knowledge sharing on cloud technologies, the Microsoft ecosystem, and emerging solutions
• Contribute to new cloud solutions, services, and go-to-market strategies
• Collaborate with Inside Solution Architects, engineers, and leadership on solution development and delivery
• Perform technical pre-sales activities, including demos, assessments, and solution optimization
• Maintain current technology knowledge, certifications, and technical expertise
• Perform administrative responsibilities, documentation, internal communication, and training participation
• Develop technology solutions combining hardware, software, cloud solutions, and support services for customers

Field Solution Architect

Sales

• Act as a trusted advisor to clients in targeted accounts
• Develop short- and long-term solution strategies
• Sell complex advanced technology solution sets across hardware, software, and services
• Maintain and build relationships with Account Managers, COE teams, vendors, and customers
• Manage deal registration, qualification, vendor relationships, solution development, negotiations, presentations, and win/loss reviews
• Present Connection’s capabilities and the value of its solutions and services
• Schedule and conduct customer meetings to uncover opportunities and foster long-term relationships
• Maintain and grow existing key accounts and develop new business accounts
• Develop account strategies to achieve revenue and gross-profit targets
• Meet weekly or bi-weekly with Sales management on business and account plan execution
• Identify new business opportunities within existing accounts
• Complete administrative tasks, including expense management and calendar/pipeline reporting
• Prepare business reviews and customized customer presentations
• Collaborate with manufacturer field representatives to penetrate accounts and win business
• Develop and share best practices, mentor teammates, and improve team skills and morale
• Drive adoption of advanced server, storage, networking, cloud, virtualization, and services solutions

Principal Solution Sales Executive

Artificial Intelligence

• Lead customer-facing discovery sessions, executive briefings, and workshops lasting approximately 2 to 16 hours
• Advise customers on Microsoft AI, automation, and data platforms, including Microsoft 365 Copilot, Copilot Studio, Power Platform, Microsoft Fabric, Azure AI, Azure data services, governance, and security
• Help customers compare AI assistants, agent platforms, enterprise coding tools, and AI governance patterns
• Translate business goals, technical requirements, risks, and operating constraints into recommendations, reference architectures, maturity assessments, and roadmap options
• Support pre-sales pursuits with Connection account teams, OEMs, hyperscalers, software partners, and internal delivery resources
• Develop workshop outputs and reusable assets, including presentation materials, assessments, decision frameworks, use-case maps, demonstration narratives, and solution playbooks
• Guide customers on agent strategy, Copilot readiness, data readiness, responsible AI, governance, compliance, identity and access, lifecycle management, and operational adoption
• Provide direction on Power Platform architecture, Dataverse, environment planning, DLP, ALM, Center of Excellence concepts, and governance operating models
• Support discussions on Microsoft Fabric, Azure analytics modernization, and data platform alignment for AI and agentic use cases
• Maintain awareness of infrastructure and platform choices including AWS, Google Cloud, Dell, HPE, and NVIDIA-based AI infrastructure
• Serve customers across manufacturing, healthcare, retail, financial services, education, and other industries
• Build trusted-advisor relationships with practitioners, architects, senior IT leaders, and business leaders
• Contribute to CNXN Helix thought leadership and field readiness
• Mentor junior team members and help scale field capability through reusable assets, guidance, and best practices

Principal AI Solutions Advisor

• Partner with Account Managers and Sales Teams to identify, qualify, and develop cybersecurity solution opportunities
• Lead technical discovery sessions to uncover customer business drivers, security challenges, compliance requirements, and architectural needs
• Design and present comprehensive security architectures aligned with customer objectives, risk tolerance, and budget requirements
• Deliver executive-level presentations, technical workshops, whiteboard sessions, demonstrations, and proof-of-concept engagements
• Translate complex technical concepts into business outcomes, including risk reduction, compliance alignment, operational efficiency, and cyber resilience
• Develop solution proposals, statements of work, architecture diagrams, and technical documentation
• Support RFPs, RFIs, security assessments, and technical evaluations
• Collaborate with engineering, professional services, vendor partners, and product specialists to ensure successful solution design and delivery
• Maintain expertise in emerging security technologies, threat landscapes, and industry best practices
• Participate in sales enablement activities and provide technical training and mentorship to internal teams
• Support strategic customer engagements from initial discovery through solution recommendation and transition to delivery teams

Inside Solution Architect

Technician

• Serve as the senior technical resource for field operations
• Perform complex installations, deployments, troubleshooting, maintenance, and repairs
• Lead and coordinate daily activities of field technicians at various job sites
• Assign tasks, monitor progress, and ensure quality and safety standards
• Provide on-the-job training, mentoring, and technical guidance
• Escalate complex technical or operational issues to management
• Interpret technical drawings, schematics, and project documentation
• Ensure installations comply with company standards, manufacturer specifications, and regulatory requirements
• Serve as the primary on-site contact for customers and internal stakeholders
• Coordinate equipment, materials, and tools
• Track project progress and provide status updates to management
• Ensure work is completed on schedule and within scope
• Review completed work for quality and accuracy
• Identify process, efficiency, and customer-satisfaction improvements
• Support continuous improvement initiatives within field operations

Lead Field Technician

• Lead and coordinate daily activities of field technicians on various job sites
• Assign tasks, monitor progress, and ensure work meets quality and safety standards
• Provide on-the-job training, mentoring, and technical guidance to field technicians
• Escalate complex technical or operational issues to management
• Perform advanced installation, maintenance, and repair of systems, equipment, or infrastructure
• Troubleshoot and resolve technical problems in the field
• Interpret technical drawings, schematics, and project documentation
• Ensure installations comply with company standards, manufacturer specifications, and regulatory requirements
• Serve as the primary on-site contact for customers and internal stakeholders
• Coordinate equipment, materials, and tools required for field work
• Track project progress and provide status updates to management
• Ensure work is completed on schedule and within scope
• Review completed work for quality and accuracy
• Identify opportunities to improve processes, efficiency, and customer satisfaction
• Support continuous improvement initiatives within field operations
• Travel to different client sites as typically required

• Architect, design, and present complex Digital Workspace solutions integrating hardware, software, cloud services, security, and professional services
• Partner with Sales, Product Management, and Solution Architecture teams to develop technical strategies driving revenue growth and expanding customer relationships
• Lead customer discovery sessions, requirements gathering, workshops, and technical assessments
• Translate business objectives into scalable, secure, and modern solution architectures
• Develop proposals, statements of work, solution designs, technical presentations, demonstrations, proof-of-concept environments, and responses to RFPs
• Identify upselling and cross-selling opportunities across Microsoft, cloud, security, collaboration, and endpoint management solutions
• Create and maintain customer-facing demonstrations, lab environments, and technical enablement resources
• Help develop new service offerings, solution packages, and go-to-market initiatives
• Provide technical leadership during implementation and deployment projects
• Monitor industry trends and emerging technologies and recommend new service offerings
• Maintain advanced technical certifications and continuously expand expertise across Microsoft, cloud, security, and Digital Workspace technologies

Senior Solution Architect, O365

Account Executive

• Identify, develop, and close Microsoft solutions and services opportunities within an assigned territory or account set
• Maintain proficiency in the Microsoft technology stack, services offerings, and Microsoft programs
• Drive the Connection/Microsoft co-sell motion within the assigned territory or account set
• Grow Microsoft product and services revenue through existing-customer expansion and new customer acquisition
• Serve as a resource to Sales organizations on Microsoft advanced technology strategy, services opportunity development, and customer relationship development at Director level and above
• Prospect daily and identify business transformation opportunities
• Expand consumption of Microsoft services across the customer base
• Exceed services, sales, and profitability quarterly goals and quotas
• Contribute to pipeline development
• Support renewal and expansion efforts
• Collaborate with Sales, Microsoft, and internal teams to drive customer adoption and long-term value
• Assist Sales with new customer acquisition efforts
• Own the complete sales cycle for Microsoft advanced solutions and services opportunities, including identification, forecasting, pursuit, and execution
• Lead customer discovery and solution conversations focused on business outcomes and digital transformation
• Own co-sell motions between Sales, Microsoft teams, and internal stakeholders
• Develop and maintain Director- and VP-level customer relationships
• Provide territory and account intelligence to Sales leadership
• Support joint account planning and growth strategy
• Maintain accurate pipeline, forecasting, and CRM reporting
• Support renewal planning and strategy, driving upsell and services attach
• Maintain Microsoft technology stack, licensing, and program proficiency through ongoing enablement and training

Strategic Account Executive

• Drive sales and expand business opportunities within targeted Federal Agencies across Civilian and DoW
• Support the federal sales team in the Washington DC Metro area
• Engage proactively in complex solution-based conversations at the C-Suite level to acquire new business for advanced solution sets
• Drive adoption of server, storage, networking, cloud, virtualization, cybersecurity, and services technologies
• Grow existing key account relationships and establish new client connections in assigned accounts
• Meet or exceed revenue and GP targets through account strategies and consultative sales
• Leverage client and strategic business partner/vendor relationships to achieve positive business outcomes
• Deliver Connection’s value proposition
• Conduct Quarterly Business Reviews
• Develop strategic project plans
• Provide updates on new offerings and services
• Serve as a trusted advisor to clients and account managers
• Present to managers through C-Level stakeholders
• Represent Connection at customer and vendor events when requested
• Independently manage multi-step sales cycles
• Diagnose customer needs, link solutions to business problems, and adapt positioning by stakeholder
• Lead pricing, objection handling, negotiation, and close planning
• Produce proposals, follow-ups, executive summaries, business cases, and internal deal updates
• Lead discovery calls, demos, presentations, and customer meetings
• Maintain accurate pipeline, next steps, close dates, and deal risks
• Coordinate internal resources effectively

Senior Solution Sales Executive, FED Experience

Project Manager

• Deliver medium to large moderately complex service delivery projects for Connection sales subsidiaries
• Create, control, and drive project execution using predefined project management lifecycle methodologies
• Serve as the primary point of contact for project communication
• Ensure all project phases are followed
• Assist clients and the sales team with pre-sales planning, scoping, scheduling, and determining project requirements
• Mentor less experienced project managers
• Develop project artifacts to deliver contractual services
• Manage internal resources and third-party service providers
• Manage project scope, budget, and schedule
• Mitigate risks and issues and resolve escalated issues
• Confirm milestone completions and ensure time and expenses are entered and validated
• Update systems and the PMO Manager
• Perform or oversee billing submissions
• Close projects administratively according to methodology
• Fulfill weekly status and portfolio reporting requirements
• Travel may be required for project kickoffs, pilots, milestone reviews, or customer meetings