City Wide Facility Solutions Jacksonville

Sales

• Prospect and identify potential clients
• Sell facility solutions into commercial properties
• Manage the full sales cycle from lead generation to close
• Schedule appointments, understand prospective client needs, create proposals, and make presentations
• Overcome objections and prepare appealing proposals to win new clients
• Build the prospect pipeline daily, achieve metrics, and win business
• Utilize and manage the CRM to capture and enter customer information
• Manage sold projects to ensure completion of the scope of work through independent contractors
• Establish and nurture mutually profitable client relationships
• Collaborate with account managers and the sales team
• Perform other duties as assigned by management

Construction Sales Executive

• Identify, qualify, and secure new business opportunities through outreach, lead generation, and networking
• Grow a strong base of recurring clients and nurture relationships month after month
• Schedule appointments, present tailored solutions, and negotiate deals
• Keep the CRM pipeline organized and updated
• Promote a positive, empowered work atmosphere valuing teamwork and client success
• Perform additional responsibilities as assigned to support growth and results
• Own the full sales cycle from prospecting and discovery through closing

Sales Executive

QA Engineer

• Conduct nightly quality-assurance inspections of assigned buildings against written specifications and scopes of work
• Document inspection results, deficiencies, and completed corrections with notes and photos in the company CRM
• Communicate findings and correction requests to Independent Contractor owners or designated representatives
• Verify contracted deliverables were completed on schedule and to specification
• Confirm follow-up on prior deficiencies
• Report issues requiring immediate attention to the Facility Solutions Manager the same night
• Provide feedback to management on Independent Contractor performance
• Support new client onboarding, initial cleans, VIP requests, and client concerns
• Monitor supply levels, consumables, and equipment condition
• Ensure compliance with client site access, safety, and security procedures
• Represent City Wide professionally on client property
• Drive between multiple client accounts during the shift
• Does not supervise, hire, schedule, discipline, or set pay for Independent Contractor employees

Night Quality Assurance Manager

Account Manager

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
• Manage Contractor relationships, including interviewing and hiring, negotiating pricing and contract terms, managing agreements, developing service specifications, verifying compliance, and replacing Contractors as necessary.
• Conduct quality control inspections of client sites and ensure client satisfaction.
• Supervise and direct Night Managers and ensure services are performed correctly.
• Promote, procure, and monitor client supplies.
• Communicate client issues with Contractors and the Director of Operations and resolve problems promptly.
• Use City Wide’s CRM for client inspections, extra charges, and NM routing.
• Schedule non-routine facility activities using Outlook.
• Maintain Building Information Sheets, FSM Summary Sheets, Exhibit A’s, MSDS sheets, route sheets, key/alarm sheets, and monthly planners.
• Notify Sales Executives of potential accounts, especially new construction.
• Develop and implement plans to resolve client complaints or service deficiencies.
• Approve Night Manager and Service Representative pay sheets.
• Assist Accounting with collecting past-due client invoices and Contractor payment invoices.

• Identify and qualify potential clients
• Initiate the sales process by scheduling appointments, understanding account requirements, and making initial presentations
• Close sales by building rapport with potential accounts, explaining service capabilities, overcoming objections, and preparing contracts
• Conduct a minimum of 20 hours of prospecting each week
• Utilize and manage the CRM system to maintain all customer information
• Maintain and manage the Hot 25 list in CRM
• Maintain a positive work atmosphere through professional behavior and communication with clients, co-workers, and supervisors
• Perform other duties as assigned by management
• Develop new business through the full sales cycle, from lead generation to close
• Establish and nurture mutually profitable business relationships with clients while working with account managers and the sales team

B2B Sales Executive

• Prospect aggressively and consistently to develop new business opportunities
• Build and maintain relationships with CEOs, business owners, facility managers, property managers, and other key decision-makers
• Manage the full sales cycle from prospecting through close
• Develop and maintain a strong sales pipeline within the assigned territory
• Conduct professional presentations and meetings with prospective clients
• Identify client needs and position City Wide's facility solutions as the right fit
• Meet and exceed monthly and annual sales goals
• Accurately manage sales activity and pipeline information within the CRM
• Collaborate with operations and marketing teams to ensure a successful client experience
• Build long-term relationships that generate repeat and referral business

B2B Sales Executive – Facility Solutions

• Prospect, identify, and qualify new commercial business opportunities
• Build and maintain a strong pipeline of prospective clients
• Schedule and conduct sales appointments and presentations
• Identify client needs and develop customized service solutions
• Prepare proposals, overcome objections, negotiate, and close new business
• Manage the sales process from initial contact through signed agreement
• Utilize the CRM to track activities, opportunities, and customer information
• Manage sold projects to ensure successful completion of the agreed-upon scope of work
• Develop and maintain strong, mutually profitable client relationships
• Consistently achieve sales activity and revenue goals
• Contribute to a positive, professional, and team-oriented work environment
• Work alongside account management and operations teams
• Leverage the network of independent contractors to deliver client solutions

• Prospect, identify, and qualify new commercial business opportunities
• Build and maintain a strong pipeline of prospective clients
• Schedule and conduct sales appointments and presentations
• Identify client needs and develop customized service solutions
• Prepare proposals, overcome objections, negotiate, and close new business
• Manage the sales process from initial contact through signed agreement
• Utilize the CRM to track activities, opportunities, and customer information
• Manage sold projects to ensure successful completion of the agreed-upon scope of work
• Develop and maintain strong, mutually profitable client relationships
• Consistently achieve sales activity and revenue goals
• Contribute to a positive, professional, and team-oriented work environment
• Coordinate commercial facility service solutions through the network of independent contractors in collaboration with account management and operations teams

Solutions Engineer

• Own the day-to-day relationship and service performance for an assigned portfolio of commercial janitorial clients, focusing on client satisfaction and retention
• Build relationships with client decision-makers, maintain communication, and conduct regular client visits
• Conduct quality-control inspections, identify deficiencies, coordinate corrective action, and verify resolution
• Manage Independent Contractor performance, including service quality, compliance, coverage, pricing, and replacement when necessary
• Coordinate successful new-account starts, including contractors, supplies, access, schedules, expectations, and follow-up inspections
• Maintain accurate client information, inspections, service issues, and follow-up activity in the CRM
• Identify and resolve service concerns proactively
• Identify facility needs and sell additional City Wide facility solutions and Other Services
• Manage the sales process for additional services, including solution development, pricing, presentation, and closing
• Coordinate execution of sold services with vendors or Independent Contractors, schedules, client expectations, quality control, and follow-up
• Build recurring and project-based revenue and own portfolio retention, revenue growth, and overall performance
• Travel frequently to commercial client locations throughout East Knoxville and the Tri-Cities
• Work mostly during normal business hours, with occasional early-morning, evening, or weekend work as required

Account Manager – Facilities Solutions Manager

Outside Sales

• Develop new business for the Central Maryland operation
• Run the full sales cycle from lead generation to close
• Identify, qualify, and secure new business through outreach, lead generation, and networking
• Develop and maintain a strong sales pipeline
• Schedule appointments, understand account requirements, present tailored solutions, and negotiate deals
• Build rapport, explain service capabilities, overcome objections, prepare contacts, and close wins
• Keep the CRM pipeline organized and updated
• Promote a positive work atmosphere focused on teamwork and client success
• Coordinate with operations and marketing teams
• Perform additional responsibilities as assigned to support growth and results

Outside Sales Executive

Account Executive

• Identify and generate new business opportunities through cold calling, networking, and site visits
• Conduct market research on industry trends and potential opportunities
• Conduct building surveys, present proposals, address objections, and finalize sales
• Build and nurture relationships with property managers, business owners, and industry associations
• Perform competitive analysis and track developments in the facility maintenance sector
• Manage and follow up on leads using CRM tools
• Collaborate with internal teams to ensure seamless onboarding and service delivery for new clients
• Represent City Wide Facility Solutions at networking events, industry conferences, and community activities
• Manage the full sales journey from lead qualification through closing
• Provide customized facility service solutions based on client needs

• Sell City Wide Facility Solutions' building maintenance solutions to businesses
• Prospect and develop a sales territory
• Sell to CEOs, business owners, and commercial facilities decision-makers
• Close short-cycle B2B sales
• Move clients through the defined sales process from prospect to close
• Facilitate presentations and one-to-one meetings
• Coordinate team activities with operations and marketing teams
• Enter and organize sales data in CRM systems
• Contribute to City Wide's mission of positively impacting people and communities

• Prospect daily through cold calling, email outreach, networking, referrals, and field visits.
• Identify commercial businesses that need facility maintenance solutions.
• Build and advance a qualified sales pipeline.
• Schedule and lead discovery meetings with owners, executives, property managers, and other decision-makers.
• Create proposals, present solutions, negotiate contracts, and close new business.
• Maintain accurate CRM notes, follow-ups, and opportunity updates.
• Meet or exceed monthly goals for appointments, pipeline creation, and revenue.