Account Manager

City Wide Facility Solutions Jacksonville

Account Manager managing B2B facility-services clients for City Wide’s Colorado franchise. Retaining accounts, coordinating Contractors, inspecting service quality, and expanding building solutions.

Posted 9/5/2026full-timeARVADA • Colorado • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, focusing on client retention, service strategy formulation, and effective communication. Proficient in managing contractor relationships and ensuring service quality while utilizing CRM tools for operational efficiency.

Highest-signal resume keywords

B2B Account ManagementClient RetentionService Strategy DevelopmentCRM ProficiencyContract Negotiation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Relationship ManagementService Strategy FormulationQuality Control InspectionsContractor ManagementBuilding MaintenanceFacility ManagementClient Complaint ResolutionData AnalysisPricing NegotiationLogistics Management

Soft Skills

Detail-OrientedExcellent CommunicationRelationship BuildingProblem SolvingFollow-Through

Tools & Technologies

Microsoft OfficeCRM DatabaseOutlook

Industry Keywords

Client SatisfactionService SpecificationsCompliance VerificationFacility Activities SchedulingBuilding Information Management

About the role

Key responsibilities & impact

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
Manage Contractor relationships, including interviewing and hiring, negotiating pricing and contract terms, managing agreements, developing service specifications, verifying compliance, and replacing Contractors as necessary.
Conduct quality control inspections of client sites and ensure client satisfaction.
Supervise and direct Night Managers and ensure services are performed correctly.
Promote, procure, and monitor client supplies.
Communicate client issues with Contractors and the Director of Operations and resolve problems promptly.
Use City Wide’s CRM for client inspections, extra charges, and NM routing.
Schedule non-routine facility activities using Outlook.
Maintain Building Information Sheets, FSM Summary Sheets, Exhibit A’s, MSDS sheets, route sheets, key/alarm sheets, and monthly planners.
Notify Sales Executives of potential accounts, especially new construction.
Develop and implement plans to resolve client complaints or service deficiencies.
Approve Night Manager and Service Representative pay sheets.
Assist Accounting with collecting past-due client invoices and Contractor payment invoices.

Requirements

What you’ll need

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
2+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations locally.

Benefits

Comp & perks

Health insurance
401(k)
Paid time off
Dental insurance
Vision insurance
401(k) matching
Life insurance
Flexible schedule
Guaranteed base with sales and retention bonuses
Car allowance