City Wide Facility Solutions Jacksonville

Account Manager

• The **Account Manager** is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction.
• **Responsibilities**
• - Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
• - Formulate and manage an effective service strategy and schedule tailored to each client.
• - Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• - Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• - Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• - Supervise and direct Night Managers (NM) to ensure the client’s strategy is executed and all services are performed correctly.
• - Ensure adequate (internal and external) staffing needs to service clients.
• - Promote the sale of, procure, and monitor supplies for clients.
• - Effectively communicate all client issues with Contractors and the Director of Operations (DOO) (or owner); promptly address any client issues or problems that arise.
• - Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• - Schedule each non-routine activity in client facilities using Outlook.
• - Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and all items are properly labeled.
• - Notify Sales Executives of potential accounts in your territory, especially new construction.
• - Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• - Communicate client survey responses to the DOO, NMs, and Contractors.
• - Develop and implement a plan with the DOO and the NMs to resolve any client complaints or deficiencies in service and actively monitor compliance.
• - Approve NM and / or Service Representatives pay sheets; ensure accuracy.
• - Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• - Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• - Participate and be present in monthly Contractor paydays.

Account Executive

• Identify and qualify potential clients, leads and referrals resulting in (# or $) sales per month.
• Initiate the sales process by scheduling appointments, understand account requirements, and make initial presentations.
• Closes sales by building rapport with potential accounts, explaining our service capabilities, overcoming objections, and preparing contacts.
• Conduct a minimum of 20 hours prospecting each week.
• Utilize and manage customer relationship management system (CRM) to maintain all client and lead information.
• Maintain and manage your Hot 25 list in the CRM.
• Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with Clients, co-workers, and supervisors.
• Other duties as assigned.

Sales Executive

• In this pivotal role, you'll play a crucial part in increasing our market footprint by securing new service contracts within your assigned territory.
• Enjoy a competitive base salary complemented by the thrilling opportunity for unlimited commission.
• Concentrate on identifying prospective clients and cultivating strong relationships that propel our business forward.
• Responsibilities will encompass everything from face-to-face prospecting and cold calling to gaining a comprehensive understanding of client needs to present tailored solutions.
• Seeking a Sales Executive who is highly organized, enjoys working autonomously, and contributes to a positive team environment.

Solutions Engineer

• Manage all aspects of assigned client relationships, including retention, satisfaction, and growth opportunities.
• Coordinate and communicate effectively with contractors and service providers to ensure high-quality service performance.
• Conduct regular quality control inspections and address any issues promptly to maintain service standards.
• Negotiate contracts and service agreements with clients to expand our offerings and increase revenue.
• Utilize CRM software to document client interactions, track service delivery, and manage schedules.
• Collaborate with internal teams including accounting and operations to resolve client concerns and streamline processes.
• Develop and implement strategies to improve client satisfaction and operational efficiency.

Facility Solutions Manager – Account Manager

Sales

• Franchise Owner Opportunity in B2B Facility Solutions
• Build recurring revenue through commercial client relationships and independent contractors
• Manage an established resale territory with $80,000 in monthly recurring contract revenue

Entrepreneur, Sales Leader

• Franchise Owner Opportunity | B2B Facility Solutions.
• Build recurring revenue through commercial client relationships.
• Simplify facility management while creating a scalable business opportunity.

Sales Leader

• Responsible for new business development in a highly productive, sales-driven environment
• Responsible for the full sales cycle, from lead generation to close
• Identify and qualify potential clients, leads and referrals resulting in sales per month
• Initiate the sales process by scheduling appointments and making initial presentations
• Closes sales by building rapport with potential accounts and explaining service capabilities
• Conduct a minimum of 20 hours prospecting each week
• Utilize and manage CRM to maintain all client and lead information
• Maintain and manage your Hot 25 list in the CRM
• Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with Clients, co-workers, and supervisors

• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong long-term relationships with clients and contractors through consistent, communication and follow-through.
• Identify opportunities to expand service offerings, recommend solutions, manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
• Work autonomously, backed by a supportive team including the admin staff.
• Use our CRM system to document inspections, manage client data, and route field activities efficiently.

Account Manager – Bilingual

• Managing client accounts to ensure retention and growth through outstanding service delivery.
• Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements.
• Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues.
• Leveraging City Wide’s CRM system to monitor client interactions and service effectiveness.
• Guiding operational teams while ensuring comprehensive training and development initiatives are implemented.
• Working alongside internal teams to resolve challenges and execute effective solutions.
• Tracking client satisfaction metrics and compiling detailed reports for management evaluation.

General

• **City Wide Facility Solutions** is the largest management company in the building maintenance industry, facilitating janitorial and more than 20 additional maintenance services for every client. But we do more than manage maintenance services for commercial facilities – we pride ourselves on being a partner that helps save time and solve problems!
• We are currently looking for **Janitorial Independent Contractors** to partner with to help fulfill the needs of our clients. City Wide can help your business grow, focus on the work, not on selling and collecting on the accounts, and most importantly, increase your income.
• If you are interested in joining the City Wide Network as an independent contractor - please apply to this posting.**

Independent Contractor – Janitorial Services

• Identify and qualify potential clients.
• Initiate the sales process by scheduling appointments, understand account requirements, and make initial presentations.
• Closes sales by building rapport with potential accounts, explaining our service capabilities, overcoming objections, and preparing contacts.
• Conduct a minimum of 20 hours prospecting each week.
• Utilize and manage your customer relationship management system (CRM) to maintain all customer information.
• Maintain and manage your Hot 25 list in CRM.
• Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with Clients, co-workers, and supervisors.
• Other duties as assigned by management.

B2B Sales Executive

• Partner with City Wide to fulfill janitorial needs for clients.
• Help grow your business and focus on work instead of sales and collections.

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Ensure adequate (internal and external) staffing needs to service clients.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• Participate and be present in monthly IC paydays.

Facility Solutions Manager

• Provide solutions to a wide range of issues clients face at their facilities in their assigned territory while developing long-term relationships with clients and contractors to ensure high client satisfaction.
• All aspects of client relationships- Retention is everyone’s job!
• Contractor (IC) relations, compliance, and removal/replacement as necessary. Actively participate in monthly IC paydays.
• Negotiate agreements with clients for additional services – determine pricing, staffing, and logistics.
• Detailed quality control inspections of client sites and consistent follow-through based on statement of work.
• Supervise and direct Account Compliance Managers; ensure the client’s strategy is executed and all services are performed correctly by assigned contractors.
• Keep all clientele documents updated and current.
• Effectively communicate all client issues with contractors- Develop and implement a plan with the team to resolve any client feedback or deficiencies in service and actively monitor compliance.
• Coordinate with accounting on any discrepancies on client accounts.
• Use City Wide’s CRM to document client inspections, adding extra charges, ACM routing, etc.

Account Manager – Facility Solutions Manager

• Own overall CBS sales performance, forecasting accuracy, and goal attainment
• Hold sellers accountable to activity standards, pipeline hygiene, and results
• Conduct regular one‑on‑ones, deal reviews, and performance evaluations
• Drive consistent inspection of metrics, not just reporting of numbers
• Provide hands‑on coaching through ride‑alongs, call reviews, and deal strategy sessions
• Elevate seller effectiveness through structured feedback and development plans
• Increase seller bandwidth and effectiveness through direct leadership attention
• Hire, onboard, develop, and retain top sales talent
• Lead performance improvement plans and, when necessary, documented exits
• Scale team headcount responsibly while maintaining performance standards
• Enforce and continuously improve sales KPIs, scorecards, and CRM usage
• Ensure deal qualification, pricing discipline, and proposal accuracy
• Review and approve bids, proposals, specifications, and project documentation
• Partner cross‑functionally with Contractors, Operations, and Clients to deliver exceptional service

Account Manager

Sales Executive

Sales Executive

Facility Solutions Manager – Account Manager

Entrepreneur, Sales Leader

Sales Leader

Sales Executive

Account Manager – Bilingual

Account Manager

Independent Contractor – Janitorial Services

B2B Sales Executive

Independent Contractor – Janitorial Services

Facility Solutions Manager

Account Manager – Facility Solutions Manager

Director of Sales