City Wide Facility Solutions Jacksonville

Account Executive

• Prospect, identify and qualify potential clients.
• Manage the sales process by scheduling appointments, understand prospective client needs, create proposals and make presentations.
• Win new clients by overcoming objections and preparing appealing proposals.
• Continually build your prospect pipeline each day, achieving metrics, win business.
• Utilize and manage our CRM to capture/enter all customer information.
• Manage the project sold to ensure completion of scope of work through independent contractors.
• Enjoy and thrive in a positive work atmosphere.
• Other duties as assigned by management.

Outside Sales Executive

• Identify and qualify potential clients.
• Initiate the sales process by scheduling appointments, understand account requirements, and make initial presentations.
• Closes sales by building rapport with potential accounts, explaining our service capabilities, overcoming objections, and preparing contacts.
• Conduct a minimum of 20 hours prospecting each week.
• Utilize and manage your customer relationship management system (CRM) to maintain all customer information.
• Maintain and manage your Hot 25 list in CRM.
• Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with Clients, co-workers, and supervisors.
• Other duties as assigned by management.

B2B Sales Executive

• Generate new business by executing a disciplined outbound prospecting strategy — including cold calling on foot and by phone
• Set your own appointments, manage your sales pipeline, and move opportunities from lead to close
• Build lasting relationships through consultative selling and a deep understanding of client needs
• Partner with operations and account management teams to ensure long-term client satisfaction and renewal
• Represent City Wide professionally — with energy, polish, and integrity — in all client interactions

Account Manager

• **What you will do...**
• - Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• - Formulate and manage an effective service strategy and schedule tailored to each client.
• - Negotiate and enter into agreements with clients for additional services.
• - Manage all Contractor relationships including – Interview, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• - Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• - Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• - Promote the sale of, procure, and monitor supplies for clients.
• - Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• - Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• - Schedule each non-routine activity in client facilities using Outlook.
• - Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• - Notify Sales Executives of potential accounts in your territory, especially new construction.
• - Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• - Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• - Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Sales Executive

• The **Account Manager** is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction.
• **Responsibilities**
• - Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
• - Formulate and manage an effective service strategy and schedule tailored to each client.
• - Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• - Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• - Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• - Supervise and direct Night Managers (NM) to ensure the client’s strategy is executed and all services are performed correctly.
• - Ensure adequate (internal and external) staffing needs to service clients.
• - Promote the sale of, procure, and monitor supplies for clients.
• - Effectively communicate all client issues with Contractors and the Director of Operations (DOO) (or owner); promptly address any client issues or problems that arise.
• - Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• - Schedule each non-routine activity in client facilities using Outlook.
• - Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and all items are properly labeled.
• - Notify Sales Executives of potential accounts in your territory, especially new construction.
• - Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• - Communicate client survey responses to the DOO, NMs, and Contractors.
• - Develop and implement a plan with the DOO and the NMs to resolve any client complaints or deficiencies in service and actively monitor compliance.
• - Approve NM and / or Service Representatives pay sheets; ensure accuracy.
• - Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• - Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• - Participate and be present in monthly Contractor paydays.

• Serve as primary point of contact for assigned client accounts
• Conduct regular site walkthroughs to ensure quality standards are met
• Maintain strong communication with independent contractors regarding performance and expectations
• Respond promptly to client concerns and facilitate timely resolution
• Document service activity, feedback, and follow-ups within CRM systems
• Coordinate scheduling adjustments and service requests
• Monitor account health and proactively identify service improvement opportunities
• Escalate operational or contract issues to leadership when appropriate

Part-time Account Manager

Construction Sales Executive

Client Services Representative

• Serves as the primary point of contact for assigned national accounts
• Meets assigned targets set forth in the Master Service Agreement of each national account
• Proactively manages client satisfaction objectives, financial targets, and contractor pay rates.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Manages client complaints to ensure Client Complaint Policy is fully utilized
• Responsible for identifying, selecting, and working with Independent Contractors to ensure client needs are met and the full scope of work is completed
• Achieves metrics set forth and agreed upon by Director, Arete Facilities Management.
• Metrics can include but not limited to client satisfaction, ancillary revenue, territory margin and client retention.
• Schedules, coordinates, and leads regular business meetings with assigned independent contractor.
• Maintains professional communication with clients, Franchisees, and Home Office employees.
• Provides any necessary supervision and/or training to newly hired Client Service Coordinators and provides support to direct report as needed.
• Proactively communicates and works with other departments outside of Arete operations to ensure month end client billing and payables are properly and timely reconciled for client accounts and vendors.

Client Service Manager

• **What You’ll Do:**
• - Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• - Customize service strategies and scheduling that exceed client expectations.
• - Negotiate service agreements and pricing for new contracts and add-on solutions.
• - Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• - Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• - Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• - Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• - Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• - Monitor and manage staffing and resource needs to maintain outstanding service.
• **Why City Wide:**
• - Competitive salary, benefits, and growth potential.
• - Dynamic, supportive team culture focused on excellence and client impact.
• - Opportunities for advancement and professional development.
• - Make a real difference for clients, contractors, and your career.
• **Ready to drive performance and make an impact? Apply now!**

Solutions Engineer

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide facility solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Account Manager – Facility Solutions Manager

• Identify and qualify potential clients, leads and referrals resulting in new monthly projects.
• Schedule appointments, understand Client requirements and execute proposals and presentations.
• Explain our service capabilities, overcome objections, and contract preparation when needed.
• Continually build the prospect pipeline each day, achieve metrics, and win business.
• Utilize and manage customer relationship management system (CRM) to maintain all client and lead information.
• Manage the project sold to ensure completion of scope of work through specialty partners.
• Add a positive presence to the work atmosphere by conducting business and communicating in a team-like manner.
• Other duties as assigned by management.

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
• Formulate and manage an effective service strategy and schedule tailored to each client
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly
• Promote the sale of, procure, and monitor supplies for clients
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
• Notify Sales Executives of potential accounts in your territory, especially new construction
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Facility Solutions Manager

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

• Find and research businesses that would benefit from City Wide's services.
• Make a combination of 60-75 prospecting calls per day.
• Schedule qualified appointments for City Wide’s outside sales team.
• Manage and update the Customer Relationship Management (CRM) database (Microsoft Dynamics), including – scheduled calls, updated client records, notes from each call, and appointments set.
• Prepare accurate reports on a daily, weekly or monthly basis as defined by management.
• Achieve or exceed monthly activity and lead generation metrics to achieve revenue targets as set by management
• Send all City Wide information requested by prospects along with thank you notes and follow-up letters whenever appropriate.
• Other duties as necessary.
• Compensation based upon experience.
• Training program and potential career progression into outside sales.

Outside Sales Executive

B2B Sales Executive

B2B Sales Executive

Account Manager

Sales Executive

Account Manager

Part-time Account Manager

Construction Sales Executive

Client Service Manager

Account Manager

Account Manager – Facility Solutions Manager

Sales Executive

Facility Solutions Manager

Account Manager

Junior Sales Executive