City Wide Facility Solutions Jacksonville

Account Manager

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

• Serve as the primary point of contact for an assigned portfolio of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours service execution aligns with client expectations.
• Work independently while being supported by a team that includes the Director of Operations and administrative staff.
• Utilize our CRM system to document inspections, manage client information, and efficiently coordinate field activities.

District Account Manager

Solutions Engineer

• Manage and nurture client relationships to ensure client satisfaction and retention.
• Develop and implement customized service strategies and schedules for assigned clients.
• Negotiate contracts and agreements for service enhancements and new services.
• Coordinate and supervise contractor performance, ensuring compliance with client requirements and Company standards.
• Conduct site inspections and quality control evaluations to maintain excellence.
• Handle client inquiries, feedback, and resolve service issues promptly and effectively.
• Maintain accurate client records, service documentation, and contractual agreements.
• Collaborate with sales and operations teams to identify opportunities for account growth.
• Manage procurement and inventory of supplies for client locations.
• Utilize CRM and other software tools to track activities, schedule services, and report on account status.

Facility Solutions Manager, Account Manager

Account Executive

• Identify and pursue new business opportunities through proactive prospecting and outreach.
• Understand client needs and develop customized proposals that address their facility management challenges.
• Manage the sales cycle from lead generation to contract negotiation and closure.
• Collaborate with service delivery teams to ensure client satisfaction and successful project execution.
• Maintain accurate records of all sales activities and customer interactions in the CRM system.
• Participate in industry events and networking activities to build strong relationships and enhance brand presence.

Sales Executive

• Cultivate and expand client relationships, ensuring high retention rates.
• Oversee the delivery of services across all client sites, maintaining quality standards.
• Address and resolve client concerns, coordinating site visits and developing solutions.
• Utilize City Wide’s CRM to manage client interactions and performance reporting.
• Proven background in account management, sales, or a similar field.

• Own the full sales cycle — from prospecting and opening doors to delivering compelling presentations and closing deals
• Collaborate with an expert operations team for service delivery
• Focus on building your pipeline and landing the next win

B2B Sales Executive

• Explore new business opportunities! Discover and generate leads through cold calling, networking, and site visits.
• Perform market research to gain insights into industry trends and potential opportunities.
• Conduct building surveys, present proposals, and finalize sales by addressing client needs and addressing any objections.
• Build and nurture relationships with property managers, business owners, and industry associations.
• Stay ahead of the game—carry out competitive analysis and keep up-to-date with developments in the facility maintenance sector.
• Manage the sales pipeline effectively using CRM tools to monitor and follow up on leads.
• Work closely with internal teams to ensure a seamless onboarding experience and service delivery for new clients.
• Act as a representative for City Wide Facility Solutions at networking events, industry conferences, and community activities.

Sales Executive, B2B

Compliance

• **Objective** **The **PM Account Compliance Supervisor **is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The Night Supervisor must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The Night Supervisor must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs.**
• Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Account Compliance Supervisor

• Prospect, identify and qualify potential clients.
• Manage the sales process by scheduling appointments, understand prospective client needs, create proposals and make presentations.
• Win new clients by overcoming objections and preparing appealing proposals.
• Continually build your prospect pipeline each day, achieving metrics, win business.
• Utilize and manage our CRM to capture/enter all customer information.
• Manage the project sold to ensure completion of scope of work through independent contractors.
• Enjoy and thrive in a positive work atmosphere.
• Other duties as assigned by management.

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Sales

• Maintain and update the CRM database to ensure accuracy and completeness of all sales information.
• Assist with preparing and assembling sales proposals, presentations, and related documentation.
• Organize, audit, and maintain sales files and records to ensure compliance and accessibility.
• Support operational walkthroughs and coordinate relevant documentation and follow-up actions.
• Manage sales territory data and input accurate information into the CRM system.
• Assist in developing cold calling lists, prospect data, and basic marketing materials.
• Provide administrative and logistical support to sales and office teams as needed.
• Represent the company professionally at networking events, charitable functions, or professional association meetings as assigned.
• Maintain punctual and reliable attendance while upholding company policies and procedures.
• Build and sustain positive, professional relationships with coworkers, supervisors, contractors, and clients.

Administrative Sales Assistant

• Prospecting and qualifying potential clients through various channels.
• Conducting sales presentations and meetings to convey the value of our services.
• Developing customized proposals that meet the unique needs of clients.
• Building and maintaining strong relationships with clients to foster long-term partnerships.
• Collaborating with operational teams to ensure seamless project execution after a sale.
• Tracking sales activities and providing regular reports to management.
• Meeting and exceeding sales targets to earn competitive commissions.

• Prospect new clients through cold calling, field visits, networking, and research
• Understand client needs and offer suitable solutions
• Achieve and exceed monthly sales targets
• Utilize CRM software to track sales activities and maintain client database
• Collaborate with the sales team to develop sales strategies and tactics

• Own the full sales cycle, from prospecting and opening doors to delivering compelling presentations and closing.
• Collaborate with operations team for exceptional service delivery while building your pipeline.
• Focus on activity, competition, and results to drive sales in a high-growth territory.

Account Manager

Account Manager

District Account Manager

Facility Solutions Manager, Account Manager

Sales Executive

Account Manager

B2B Sales Executive

Sales Executive, B2B

Account Compliance Supervisor

Sales Executive

Account Manager

Administrative Sales Assistant

Sales Executive

Sales Executive

Sales Executive – Facility Support Services