City Wide Facility Solutions Jacksonville

Manager

• - Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
• - Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• - Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• - Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• - Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• - Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• - Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• - Other duties as necessary.

Quality Night Manager

Account Executive

• Discover new client opportunities and cultivate long-lasting partnerships through your strategic and consultative sales approach
• Identify prospects and engage them confidently
• Seal deals that propel toward mission of providing top-tier building maintenance solutions
• Collaborate with a supportive team to celebrate wins and overcome challenges along the way

B2B Sales Executive

• Play a crucial part in increasing market footprint by securing new service contracts.
• Concentrate on identifying prospective clients and cultivating strong relationships.
• Responsibilities include face-to-face prospecting and cold calling.
• Gain a comprehensive understanding of client needs to present tailored solutions.
• Operate in diverse environments such as industrial, medical, and retail settings.
• Always prioritize air quality and customer satisfaction.

Sales Executive

• - Identify and qualify potential clients.
• - Initiate the sales process by scheduling appointments, understand account requirements, and make initial presentations.
• - Closes sales by building rapport with potential accounts, explaining our service capabilities, overcoming objections, and preparing contacts.
• - Utilize and manage your customer relationship management system (CRM) to maintain all customer information.
• - Maintain and manage your top 100 list.
• - Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with Clients, co-workers, and supervisors.

Operations

• Perform nightly inspections across assigned accounts (based on priority tiers)
• Identify and correct issues in real time, not just report them
• Ensure scope of work is being executed consistently
• Train, coach, and hold Independent Contractors (ICs) accountable to standards
• Address performance issues immediately and escalate when needed
• Ensure proper staffing, supplies, and execution on each account
• Provide clear nightly recaps with actions taken, not just observations
• Flag risks early and recommend solutions
• Partner with FSMs to stabilize and improve accounts
• New account starts to ensure strong first impressions
• Support turnaround of problem accounts
• Deliver VIP-level attention where required
• Ensure proper use of chemicals, tools, and equipment
• Identify supply gaps and communicate proactively
• Reinforce City Wide standards across all accounts

Night Manager – Operations & Quality Execution

Growth Marketing

• Lead digital marketing efforts across platforms including LinkedIn, Facebook, Instagram, X (Twitter), and more.
• Create and execute strategic campaigns that increase brand recognition and market visibility.
• Develop engaging content that drives audience interaction and community engagement.
• Identify opportunities to convert marketing efforts into business development leads.
• Collaborate with sales and operations teams to align marketing strategies with company goals.
• Provide light administrative support as needed.
• Utilize Microsoft Office for planning, reporting, and internal communication.
• Maintain a consistent and professional brand voice across all channels.
• Other duties as assigned by management.

Brand Visibility and Growth Strategist

Bilingual

• Manage and supervise night shift staff and independent contractors to ensure compliance with service standards.
• Conduct regular inspections of client facilities and address any issues promptly.
• Submit detailed nightly reports to management highlighting completed work, challenges, and client feedback.
• Maintain effective communication with both crew members and daytime management teams to coordinate operations.
• Ensure adherence to safety protocols and company policies.
• Support training and development efforts for night crew members.
• Handle client communications, addressing concerns or special requests in a professional and timely manner, utilizing bilingual skills.

Facilities Night Manager – Bilingual

• Generate leads through door knocking, cold calls and email campaigns
• Build and maintain a pipeline worth 3x your monthly revenue target
• Close $5,000 to $10,000+ in new monthly contract revenue as you ramp
• Conduct building surveys and present proposals to commercial decision makers
• Hand off closed accounts and immediately pursue your next opportunity

Compliance

• Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

PM Account Compliance Supervisor

• Help us grow our market presence by securing new service contracts in a designated territory.
• Focus on identifying potential clients and nurturing strong relationships to drive our business growth.
• Include face-to-face prospecting and cold calling to gain a deep understanding of client needs to provide tailored solutions.
• Excel in organization, enjoy working independently, and help foster a positive team atmosphere.
• Have a ‘hunter’ mentality, fueled by a genuine passion to achieve and surpass sales targets.

Sales Executive – Commercial Business Solutions

• Explore new business opportunities! Discover and generate leads through cold calling, networking, and site visits.
• Perform market research to gain insights into industry trends and potential opportunities.
• Conduct building surveys, present proposals, and finalize sales by addressing client needs and addressing any objections.
• Build and nurture relationships with property managers, business owners, and industry associations.
• Stay ahead of the game—carry out competitive analysis and keep up-to-date with developments in the facility maintenance sector.
• Manage the sales pipeline effectively using CRM tools to monitor and follow up on leads.
• Work closely with internal teams to ensure a seamless onboarding experience and service delivery for new clients.
• Act as a representative for City Wide Facility Solutions at networking events, industry conferences, and community activities.

• Prospect for new business opportunities through cold calls, networking, and lead generation.
• Conduct in-depth needs assessments and present our services effectively to potential clients.
• Manage the entire sales process from initial contact to contract negotiations and closing.
• Maintain accurate records of sales activities and customer interactions in our CRM system.
• Develop and execute sales strategies to meet or exceed monthly and annual sales targets.
• Foster and maintain strong relationships with clients to ensure repeat business and referrals.

Outside Sales Executive

• Identify, qualify, and secure new business opportunities through dedicated outreach, lead generation, and networking.
• Grow a strong base of recurring clients and nurture relationships month after month.
• Schedule appointments, present tailored solutions, and negotiate winning deals.
• Keep your CRM pipeline organized and updated for maximum efficiency.
• Promote a positive, empowered work atmosphere that values teamwork and client success.
• Additional responsibilities as assigned to support growth and results.

Account Manager

• Ensure satisfactory performance of all tasks related to business operations and compliance with customer contracts.
• Identify opportunities for non-contract services and expansion of existing contract work.
• Review customer service requests to ensure contract compliance and identify additional service opportunities.
• Assess service time and client needs using industry knowledge and service procedures.
• Coordinate transportation of company-owned equipment when necessary.
• Track commissions earned on sales opportunities.
• Prepare and analyze reports to support operational planning and service improvements.
• Communicate with, evaluate, and provide leadership to company staff, including supporting development of Contract Compliance Managers.
• Build relationships with client leadership to improve operating practices and address business needs.
• Enter non-contract work orders and consumable goods accurately into Field Sales after client approval.
• Schedule non-contract work with Independent Contractors and assist with contractor selection based on experience and performance.
• Maintain organized account files, contractor notes, and key access for assigned clients.
• Travel to client sites to ensure contract compliance and document deficiencies in CRM.
• Communicate operational priorities with night management and address service deficiencies with clients.
• Review and coordinate the 3 Star Program for accounts requiring improvement.
• Collaborate with accounting to ensure accurate billing and timely client payments.
• Regularly strategize with the Director of Operations and Franchise Owner on service expansion and contractor recruitment.
• Assist administration with safety and security requirements, contractor audits, and client documentation.
• Manage contractor performance and terminate contractors when client standards or policies are violated.
• Maintain regular and reliable attendance and establish effective working relationships with team members, contractors, and clients.
• Provide operational support during Contract Compliance Manager absences.
• Other duties as necessary.

SMB Account Manager

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.