Account Manager – Facilities Solutions Manager

City Wide Facility Solutions Jacksonville

City Wide Facility Solutions account manager retaining commercial janitorial clients and growing facility-services revenue. Managing client relationships, inspections, contractors, additional-service sales, and portfolio performance across East Tennessee.

Posted 8/18/2026full-timeKnoxville • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B Account Management and Client Relationship Building, with a strong focus on client satisfaction, retention, and revenue growth. Proficient in managing service performance and coordinating operations for commercial janitorial services.

Highest-signal resume keywords

B2B Account ManagementClient Relationship BuildingService Performance ManagementCRM ProficiencyCommercial Cleaning Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementQuality Control InspectionsService Issue ResolutionSales Process ManagementPricing Strategy

Soft Skills

Customer ServiceProblem-SolvingOrganizationAttention to DetailVerbal and Written Communication

Tools & Technologies

Microsoft OfficeCRM Systems

Certifications & Qualifications

High School Diploma or EquivalentValid Driver’s License

Industry Keywords

Facility ServicesCommercial JanitorialRoute-Based ServicesOutsourced ServicesSubcontracted Service Management

About the role

Key responsibilities & impact

Own the day-to-day relationship and service performance for an assigned portfolio of commercial janitorial clients, focusing on client satisfaction and retention
Build relationships with client decision-makers, maintain communication, and conduct regular client visits
Conduct quality-control inspections, identify deficiencies, coordinate corrective action, and verify resolution
Manage Independent Contractor performance, including service quality, compliance, coverage, pricing, and replacement when necessary
Coordinate successful new-account starts, including contractors, supplies, access, schedules, expectations, and follow-up inspections
Maintain accurate client information, inspections, service issues, and follow-up activity in the CRM
Identify and resolve service concerns proactively
Identify facility needs and sell additional City Wide facility solutions and Other Services
Manage the sales process for additional services, including solution development, pricing, presentation, and closing
Coordinate execution of sold services with vendors or Independent Contractors, schedules, client expectations, quality control, and follow-up
Build recurring and project-based revenue and own portfolio retention, revenue growth, and overall performance
Travel frequently to commercial client locations throughout East Knoxville and the Tri-Cities
Work mostly during normal business hours, with occasional early-morning, evening, or weekend work as required

Requirements

What you’ll need

3+ years of experience in B2B account management, operations, territory management, facility services, or another service-based industry
Demonstrated success retaining and growing business-to-business client relationships
Strong relationship-building, customer-service, and problem-solving skills
Excellent follow-through, organization, and attention to detail
Ability to manage multiple clients, priorities, deadlines, and service issues
Strong verbal and written communication skills
Comfortable discussing pricing, service performance, and business opportunities with clients and service providers
Proficiency with Microsoft Office and CRM systems
High school diploma or equivalent required
Valid driver’s license, reliable transportation, and willingness/ability to drive throughout the assigned territory
Experience in commercial cleaning, facility management, route-based services, outsourced services, or managing subcontracted service providers is strongly preferred but not required

Benefits

Comp & perks

$50,000–$55,000 guaranteed base salary
Uncapped commission tied to account retention and growth
Expected first-year total earnings of $85,000–$100,000
Medical/Dental/Vision and supplemental benefits available after introductory period
PTO
401K plan with company match
Team building activities
Defined client portfolio with meaningful autonomy and accountability
National brand and established local operational support
CRM, billing, accounting, contractor, and administrative support
Career-development opportunities for high-performing managers