Cisco

Technical Program Manager

• Partner on pivotal initiatives between CX and Engineering as a trusted virtual member of both organizations
• Develop multifunctional relationships across CX and Engineering
• Gain executive sponsorship and drive Serviceability engagements
• Improve customer product experience, increase case deflection, accelerate service request resolution, and reduce service costs
• Facilitate alignment and enhancements to the Serviceability North Star process flow
• Track return on investment and improvement metrics
• Generate business cases and validate expected outcomes
• Partner with CX Engineering to implement In Product Support resources and tools for customers
• Lead implementation of Serviceability tools and features into Cisco products
• Drive delivery of quarterly Serviceability feature targets

Engineering Program Manager

Full-stack Engineer

• Architect, develop, and scale AI-enabled platforms that replace legacy enterprise tools and improve operational efficiency
• Lead and mentor engineers while embedding AI-assisted development practices to improve code quality and delivery velocity
• Collaborate with multifunctional teams to align technical solutions with business and operational goals
• Evaluate and integrate emerging AI tools, frameworks, and best practices into engineering workflows
• Ensure team outputs deliver measurable business outcomes, including cost savings and improved productivity
• Drive architecture and delivery of AI-powered solutions that modernize Cisco’s internal platforms

Software Engineering Technical Leader

• Lead program management of large-scale, high-risk hardware products from concept to customer release
• Orchestrate hardware and software engineering, product management, and operations teams
• Drive complex problem-solving and implement strategic solutions for program delivery
• Monitor program health, critical-path roadmaps, risk mitigation, and course corrections
• Lead budget preparation, resource allocation, and financial rigor
• Influence partners at all levels and provide executive-level status updates and strategic recommendations
• Provide technical expertise and mentorship to engineering project management staff
• Foster process improvements and implement continuous integration methodologies

Senior Hardware Engineering Program Manager

Solutions Engineer

• Lead a team of managers across multiple regions, including managers of managers and managers of Solutions Engineers
• Unify technical sales strategy with account planning, streamline processes, and improve the sales cycle
• Develop technical sales initiatives aligned with strategy and articulate market expansion and revenue goals
• Manage high-stakes technical client engagements and build partnerships for complex, large-scale solutions
• Design demand-driving events showcasing Cisco technology experiences
• Develop tools and roadmaps that strengthen customer connections
• Integrate cross-functional feedback to coach toward sustainable quota achievement and develop leadership capabilities
• Facilitate collaboration with cross-functional influencers to shape account strategies
• Oversee technical sales management activities for a defined region, operation, theatre/country, or geographic area
• Engage with CXOs, Directors, key IT personnel, customers, and partners
• Support discovery, consultation, and presentation phases through consulting and problem-solving
• Drive collaboration and corporate initiatives through extensive internal and external relationships

Lead, Solutions Engineer

Manager

• Serve as the primary advocate for assigned customers and own the end-to-end service delivery lifecycle
• Lead cross-functional teams of consulting engineers, architects, project managers, and partners
• Oversee complex delivery engagements using advanced project management expertise
• Drive program delivery, financial performance, and continuous service improvement
• Align service delivery with customers’ strategic business goals and the Cisco Customer Experience ecosystem
• Provide clear requirements to internal teams and ensure technical solutions align with customer needs
• Identify and mitigate risks proactively
• Bridge Cisco technical experts and customer stakeholders
• Provide key account updates to senior management
• Ensure project execution excellence
• Define project scope, manage timelines, allocate resources, and track performance metrics
• Position services and assist with scoping and estimating proposals and statements of work
• Drive efficiency, remove bottlenecks, and implement process enhancements

Service Delivery Manager

• Build trusted, strategic relationships with partner executives and their Solutions Engineers
• Develop partner strategy through joint business planning and identify technical growth opportunities
• Provide technical enablement to partner SEs through training, workshops, certification support, and demo/PoC guidance
• Coordinate with Cisco regional field team SEs to align on deals, share best practices, and drive consistent architectural direction
• Serve as a trusted technical advisor across Cisco’s portfolio from solution design through operationalization and value realization
• Position the value of Cisco solutions and articulate differentiation to technical and business decision-makers
• Champion the partner voice within Cisco to influence resources, enablement strategy, and future direction
• Partner with Partner Account Executives and collaborate across regional field teams and partner organizations to drive brand preference and growth

Partner Solutions Engineer

Architect

• Act as the technical authority for SONiC deployments on Cisco Silicon One platforms in large-scale production environments
• Provide architectural guidance and operational support for hyperscale data center fabrics supporting AI/ML workloads
• Troubleshoot issues across SONiC containers, Linux networking, routing protocols, and ASIC forwarding behavior
• Debug and analyze hardware/software interactions using Silicon One SDK tools and ASIC telemetry
• Support production and pre-production SONiC validation environments on Cisco platforms
• Collaborate with Cisco silicon architects, SONiC developers, and software engineering teams to resolve defects and improve platform capabilities
• Optimize AI/ML cluster network fabrics using RoCE and other high-performance transport mechanisms
• Guide adoption of DevOps operating models, CI/CD pipelines, and infrastructure automation
• Implement observability, telemetry, and automated validation frameworks
• Advise customer network engineering and infrastructure teams
• Collaborate with Cisco engineering, operations, service delivery, consulting, and architecture teams
• Partner with customer network platform, infrastructure, and AI cluster networking teams

Customer Delivery Architect

• Work across the full stack to build highly scalable distributed solutions enabling user experiences and business growth
• Ensure system reliability, performance, and operational excellence through tests, telemetry, and alerting
• Own projects from conception through production release
• Influence, facilitate, and collaborate across teams
• Partner with EM/PM and collaborators to define team direction based on engineering and business priorities
• Resolve software defects, networking issues, and customer-reported problems
• Improve performance, scalability, and reliability
• Define project milestones based on loosely defined business problems
• Identify metrics to track project progress
• Work across all layers of the stack in an agile engineering environment

Software Technical Leader

Software Engineer

• Design and develop customized solutions within the Salesforce platform
• Implement and support Salesforce integrations with internal and external systems
• Develop and maintain Visualforce, Apex, and Lightning components
• Manage the Salesforce development lifecycle, including testing, deployment, and application maintenance
• Collaborate with business partners to identify, define, and implement changes and enhancements
• Provide technical leadership and establish integration and application development best practices
• Lead deployment, unit testing, systems testing, and iterative refinement
• Troubleshoot and resolve Salesforce solution issues
• Evaluate new Salesforce features and recommend process improvements
• Develop and maintain solution design documents, technical specifications, and user guides
• Solve complex technical problems and manage numerous projects independently
• Collaborate with teams and partners to achieve operational excellence

QA Engineer

• Lead the quality strategy for large-scale Generative AI products and platforms
• Define validation approaches for AI services, distributed systems, and end-to-end customer experiences
• Design scalable testing and automation across AI pipelines, APIs, user interfaces, federated microservices, and multi-tenant SaaS architectures
• Establish release-readiness practices using quality gates, test traceability, representative environments, and data-driven Go/No-Go criteria
• Analyze model degradation, system failures, and test instability
• Drive root-cause analysis and improve AI platform reliability and resilience
• Partner with Engineering, Product, UX, DevOps, Documentation, and Customer Engineering
• Mentor QA engineers and advance quality-first engineering practices across teams

Lead Software QA Engineer, AI Software/Platform Team

• Serve as the primary advocate for assigned customers and own the end-to-end service delivery lifecycle
• Lead cross-functional teams of consulting engineers, architects, project managers, and partners
• Oversee complex delivery engagements using advanced project management expertise
• Drive program delivery, financial performance, and continuous service improvement
• Align delivery with customers’ strategic business goals, Cisco’s Customer Experience ecosystem, and sales account teams
• Provide clear requirements to internal teams and ensure technical solutions align with customer needs
• Identify and mitigate risks proactively
• Act as the bridge between Cisco technical experts and customer stakeholders
• Provide key account updates to senior management
• Ensure project execution excellence
• Define scope, manage timelines, allocate resources, and track performance metrics
• Position services and assist with scoping and estimating proposals and statements of work
• Drive efficiency, remove bottlenecks, and implement process enhancements using performance data and stakeholder feedback

Call Center Representative

• Drive Cisco’s Contact Center and Workforce Optimization business within the US Commercial Central market segment
• Influence complex Customer Experience engagements and advise stakeholders across the buying center
• Build business cases accounting for cost, benefit, and risk
• Serve as a bridge between Cisco portfolio sales teams and engineering teams
• Provide feedback influencing future product development
• Engage Line of Business and CXO-level decision-makers
• Align Cisco’s architectural strategy with organizational goals
• Increase Cisco’s Contact Center and WFO footprint and capture territory wallet share
• Coordinate with cross-functional Cisco Business Units and account teams
• Harmonize global go-to-market strategies with Central market initiatives

Contact Center Hyperspecialist, Account Executive

• Design, deploy, and maintain high-performance machine learning pipelines for mission-critical AI Technologies initiatives
• Automate routine tasks and build robust CI/CD pipelines to streamline deployment workflows
• Collaborate with Data Scientists, Software Engineers, and Infrastructure/Operations teams to integrate AI-driven intelligence into existing IT ecosystems
• Evaluate network performance data to uncover trends, detect anomalies, and identify optimization opportunities
• Develop and manage proactive monitoring and alerting frameworks
• Troubleshoot and remediate configuration challenges and systemic service disruptions in AI Technologies environments
• Track and report KPIs measuring the business impact and efficacy of AI Technologies implementations
• Explore emerging AI and machine learning advancements and apply cutting-edge technologies for continuous improvement

• Serve as a technology solution consultant to the customer and Cisco account team
• Provide technical information and guidance based on Cisco’s product and services portfolio
• Partner with Account Executives in a pre-sales technical function
• Showcase Cisco solutions through customer presentations and technical demonstrations
• Create bills of materials (BoMs)
• Run proof-of-concept activities
• Partner, consult, influence, and design solutions aligned with customer outcomes
• Leverage Cisco technology, services, and support specialists
• Collaborate with the Account Manager on account planning activities
• Educate customers on Cisco differentiation and create demand
• Establish brand preference for Cisco
• Align Cisco product and services capabilities with customers’ business drivers

Solutions Engineer – US Commercial

Administration

• Serve as primary administrator for Jira Software and manage organization-level settings, sandbox/production practices, and change control
• Configure and administer Jira Align, maintain the Jira–Jira Align connector, manage hierarchy mapping, PI cadences, sprints, value streams, OKRs, dependencies, risks, roadmaps, capacity planning, and forecasting
• Support PI Planning and SAFe/LPM best practices
• Design AI-assisted workflows and build Jira/JSM automations and scripted solutions
• Architect integrations with DevOps, incident management, identity providers, CRM/ERP, and BI platforms
• Evaluate and govern Marketplace apps, define API/webhook patterns, and deliver integration runbooks and monitoring
• Implement JSM portals, request types, SLAs, queues, and knowledge integrations
• Configure Assets/CMDB and ITIL-aligned Change, Incident, and Problem workflows
• Improve deflection and MTTR
• Deliver executive-ready dashboards and maintain data hygiene
• Partner with Analytics to model Jira/Align data for Power BI and Tableau
• Establish change management and complete migrations, consolidations, and major upgrades
• Create documentation
• Translate business needs into scalable system designs and own the platform enhancement roadmap
• Deliver stakeholder training

Engineering Program Manager

Software Engineering Technical Leader

Senior Hardware Engineering Program Manager

Lead, Solutions Engineer

Service Delivery Manager

Partner Solutions Engineer

Customer Delivery Architect

Software Technical Leader

Software Engineer

Lead Software QA Engineer, AI Software/Platform Team

Service Delivery Manager

Contact Center Hyperspecialist, Account Executive

Software Engineer

Solutions Engineer – US Commercial

Jira Administrator