Engineering Program Manager

Cisco

Engineering Program Manager driving Cisco Serviceability initiatives across CX and Engineering. Improving product support, case deflection, service-request resolution, and service costs through tools, features, and metrics.

Posted 8/17/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSeniorLead💰 $139,200 - $201,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in program management within technical environments, focusing on driving multifunctional initiatives and implementing Serviceability features. Proven ability to develop business cases, track metrics, and enhance customer product experiences through effective collaboration and communication.

Highest-signal resume keywords

Program ManagementServiceability Feature ImplementationBusiness Case DevelopmentMetrics AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementServiceability Feature ImplementationBusiness Case DevelopmentMetrics AnalysisFeature Prioritization

Soft Skills

Superb CommunicationOrganizational SkillsHigh InitiativeJudgmentDiplomacy

Tools & Technologies

Serviceability ToolsIn Product Support Resources

Industry Keywords

CXEngineeringData CenterTechnical DomainsExecutive Presence

About the role

Key responsibilities & impact

Partner on pivotal initiatives between CX and Engineering as a trusted virtual member of both organizations
Develop multifunctional relationships across CX and Engineering
Gain executive sponsorship and drive Serviceability engagements
Improve customer product experience, increase case deflection, accelerate service request resolution, and reduce service costs
Facilitate alignment and enhancements to the Serviceability North Star process flow
Track return on investment and improvement metrics
Generate business cases and validate expected outcomes
Partner with CX Engineering to implement In Product Support resources and tools for customers
Lead implementation of Serviceability tools and features into Cisco products
Drive delivery of quarterly Serviceability feature targets

Requirements

What you’ll need

8+ years of experience in program management, preferably in a technical or engineering environment
Experience driving multifunctional initiatives, including Serviceability feature implementation
Experience partnering with Engineering, CX, Sales, and BE escalation teams
Experience leading and delivering quarterly targets, including 20+ Serviceability features per quarter in data center or related technical domains
Experience developing and analyzing business cases
Experience using metrics and tools to prioritize feature requests and measure post-implementation impact
Expertise in leveraging, influencing, navigating, and building partnerships across teams
Organizational skills suited to a fast-paced environment
Superb communication and presentation skills
High initiative, judgment, and diplomacy
Executive presence and collaboration skills across organizational levels
Ability to enable teamwork, communication, collaboration, and commitment across disparate groups with competing priorities

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
Paid birthday day off
Paid year-end holiday shutdown
4 paid personal wellness days
16 days of paid vacation per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles
Opportunities to grow and build
Worldwide network of colleagues and experts