Service Delivery Manager

Cisco

Cisco Service Delivery Manager leading end-to-end delivery for major customer technology transformations. Driving cross-functional execution, financial performance, risk mitigation, and continuous service improvement.

Posted 8/14/2026full-timeRaleigh • New York, North Carolina • 🇺🇸 United StatesSeniorLead💰 $152,400 - $197,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in service delivery management, with a strong focus on project management, financial performance, and customer relationship building. Proficient in aligning technical solutions with business goals and driving continuous improvement through data-driven decision-making.

Highest-signal resume keywords

Service Delivery ManagementProject Management ExpertiseFinancial Performance ManagementITIL Framework ExperienceCross-Functional Team Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementScope DefinitionTimeline ManagementResource AllocationPerformance Metrics TrackingRisk MitigationProcess EnhancementProposal ScopingBudget ResponsibilityCustomer Experience Alignment

Soft Skills

Excellent Communication SkillsAnalytical Problem-SolvingCollaborative Work StyleAdaptability to Changing PrioritiesRelationship Building

Industry Keywords

Financial ServicesHealthcareManufacturingRetailCisco Technology Transformations

About the role

Key responsibilities & impact

Serve as the primary advocate for assigned customers and own the end-to-end service delivery lifecycle
Lead cross-functional teams of consulting engineers, architects, project managers, and partners
Oversee complex delivery engagements using advanced project management expertise
Drive program delivery, financial performance, and continuous service improvement
Align delivery with customers’ strategic business goals, Cisco’s Customer Experience ecosystem, and sales account teams
Provide clear requirements to internal teams and ensure technical solutions align with customer needs
Identify and mitigate risks proactively
Act as the bridge between Cisco technical experts and customer stakeholders
Provide key account updates to senior management
Ensure project execution excellence
Define scope, manage timelines, allocate resources, and track performance metrics
Position services and assist with scoping and estimating proposals and statements of work
Drive efficiency, remove bottlenecks, and implement process enhancements using performance data and stakeholder feedback

Requirements

What you’ll need

10+ years of proven experience overseeing all aspects of service delivery for major accounts
Full P&L and budget responsibility
Strong project management skills, including defining scope, managing timelines, allocating resources, and tracking performance metrics
Previous experience with Financial Services, Healthcare, Manufacturing, or Retail customers
Practical experience with ITIL and service management frameworks
Ability to engage effectively with technical teams on infrastructure, architecture, and emerging technologies
Practical experience leading large cross-functional teams delivering complex Cisco and third-party technology transformations
Experience positioning services and assisting with scoping and estimating level of effort for proposals and statements of work
Track record of driving efficiency, removing bottlenecks, and implementing process enhancements based on performance data and stakeholder feedback
Excellent written and oral communication skills
Ability to navigate technical discussions and executive briefings
Analytical problem-solving skills and risk anticipation
Ability to work collaboratively, adapt to changing priorities, and build long-term customer and internal relationships

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, subject to continued employment and vesting periods
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees, accrued at 4.92 hours per pay period for full-time employees
Flexible vacation time off program with no defined limit for eligible exempt employees, subject to availability and business limitations
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested for critical or emergency family issues
Optional 10 paid days per full calendar year to volunteer
Annual bonuses may be available for non-sales roles, subject to Cisco’s policies
Sales incentive compensation may be available for employees on sales plans
Opportunities to grow and build through Cisco’s global network and technology environment