Jira Administrator

Cisco

Senior Jira administrator evolving Cisco’s AI-enabled Atlassian ecosystem for customer experience teams. Designing integrations, automation, governance, reporting, and scaled-agile delivery solutions.

Posted 8/13/2026full-timeSan Jose • California, North Carolina, Texas • 🇺🇸 United StatesSeniorLead💰 $154,900 - $225,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in administering Jira and Jira Align at scale, with a strong focus on automation, integration, and ITIL practices. Proven ability to translate business needs into effective system designs and deliver comprehensive stakeholder training.

Highest-signal resume keywords

Jira AdministrationJira Align AdministrationAI/Automation ImplementationSAFe Framework UnderstandingITIL Practices Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Jira Software AdministrationJira Align ConfigurationJira/JSM Automation ProficiencyScriptRunner (Groovy)REST APIs (Python or JavaScript)Webhook ProficiencyChange ManagementData Hygiene MaintenanceCapacity PlanningForecasting

Soft Skills

Excellent CommunicationStakeholder ManagementDocumentation SkillsData/Reporting Mentality

Tools & Technologies

JiraJira AlignPower BITableauDevOps IntegrationsCRM/ERP SystemsBI PlatformsMarketplace AppsAdvanced RoadmapsXray/Zephyr

Certifications & Qualifications

Atlassian ACP-100Atlassian ACP-120Atlassian ACP-620Jira Align Program AdminSPCLPMRTEPO/PM

Industry Keywords

SAFeScaled Agile FrameworksITILSOXSOC 2ISO 27001Value Stream Metrics

Tech Stack

Tools & technologies

CloudERPGroovyJavaScriptPythonTableau

About the role

Key responsibilities & impact

Serve as primary administrator for Jira Software and manage organization-level settings, sandbox/production practices, and change control
Configure and administer Jira Align, maintain the Jira–Jira Align connector, manage hierarchy mapping, PI cadences, sprints, value streams, OKRs, dependencies, risks, roadmaps, capacity planning, and forecasting
Support PI Planning and SAFe/LPM best practices
Design AI-assisted workflows and build Jira/JSM automations and scripted solutions
Architect integrations with DevOps, incident management, identity providers, CRM/ERP, and BI platforms
Evaluate and govern Marketplace apps, define API/webhook patterns, and deliver integration runbooks and monitoring
Implement JSM portals, request types, SLAs, queues, and knowledge integrations
Configure Assets/CMDB and ITIL-aligned Change, Incident, and Problem workflows
Improve deflection and MTTR
Deliver executive-ready dashboards and maintain data hygiene
Partner with Analytics to model Jira/Align data for Power BI and Tableau
Establish change management and complete migrations, consolidations, and major upgrades
Create documentation
Translate business needs into scalable system designs and own the platform enhancement roadmap
Deliver stakeholder training

Requirements

What you’ll need

Minimum of 8+ years administering Jira at scale (Cloud or Data Center)
2–4+ years administering Jira Align, including hierarchy design, PI cadence setup, and connector configuration
Demonstrated success implementing AI/automation for service and delivery use cases
Proficiency with Jira/JSM Automation
Proficiency with ScriptRunner (Groovy)
Proficiency with REST APIs using Python or JavaScript
Proficiency with webhooks
Strong understanding of SAFe or other scaled agile frameworks
Strong understanding of ITIL practices
Excellent communication, stakeholder management, documentation, and data/reporting mentality
Preferred: Atlassian ACP-100/120 and ACP-620 certifications
Preferred: Jira Align/SAFe certifications including Jira Align Program Admin, SPC, LPM, RTE, and PO/PM
Preferred: Experience with Advanced Roadmaps, Xray/Zephyr, and value stream metrics
Preferred: Experience integrating Atlassian with Power Platform, Workato, Zapier, or serverless functions
Preferred: Background in regulated environments including SOX, SOC 2, or ISO 27001

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses may be available for non-sales roles
Performance-based incentive pay for sales-plan employees
Opportunities to grow and build
Global collaboration and development opportunities