Service Delivery Manager

Cisco

Cisco Service Delivery Manager leading end-to-end delivery for major customer technology transformations. Driving financial performance, cross-functional execution, and continuous service improvement.

Posted 8/15/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSeniorLead💰 $152,400 - $197,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in service delivery management, with a focus on aligning technical solutions with customer needs and driving program delivery efficiency. Proven ability to lead cross-functional teams and manage complex projects while ensuring financial performance and continuous service improvement.

Highest-signal resume keywords

Service Delivery ManagementProject Management ExpertiseFinancial Services ExperienceITIL Framework KnowledgeCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Scope DefinitionTimeline ManagementResource AllocationPerformance Metrics TrackingBudget ResponsibilityRisk MitigationProcess Enhancement ImplementationTechnical Solution AlignmentProposal ScopingStakeholder Engagement

Soft Skills

Excellent Communication SkillsAnalytical Problem-SolvingRelationship BuildingRisk AnticipationExecutive Briefing Navigation

Industry Keywords

Financial ServicesHealthcareManufacturingRetailCisco Technology Transformations

About the role

Key responsibilities & impact

Serve as the primary advocate for assigned customers and own the end-to-end service delivery lifecycle
Lead cross-functional teams of consulting engineers, architects, project managers, and partners
Oversee complex delivery engagements using advanced project management expertise
Drive program delivery, financial performance, and continuous service improvement
Align service delivery with customers’ strategic business goals and the Cisco Customer Experience ecosystem
Provide clear requirements to internal teams and ensure technical solutions align with customer needs
Identify and mitigate risks proactively
Bridge Cisco technical experts and customer stakeholders
Provide key account updates to senior management
Ensure project execution excellence
Define project scope, manage timelines, allocate resources, and track performance metrics
Position services and assist with scoping and estimating proposals and statements of work
Drive efficiency, remove bottlenecks, and implement process enhancements

Requirements

What you’ll need

10+ years of proven experience overseeing all aspects of service delivery for major accounts
Full P&L and budget responsibility
Solid project management skills, including defining scope, managing timelines, allocating resources, and tracking performance metrics
Previous experience with Financial Services, Healthcare, Manufacturing, or Retail customers
Practical experience with ITIL and service management frameworks
Ability to engage effectively with technical teams regarding infrastructure, architecture, and emerging technologies
Experience leading large cross-functional teams delivering complex Cisco and third-party technology transformations
Experience positioning services and assisting with scoping and estimating level of effort for proposals and statements of work
Track record of driving efficiency, removing bottlenecks, and implementing process enhancements based on performance data and stakeholder feedback
Excellent written and oral communication skills
Ability to navigate technical discussions and executive briefings
Analytical problem-solving and risk anticipation skills
Ability to build long-term customer and internal relationships

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
Paid birthday day off
Paid year-end holiday shutdown
4 paid personal wellness days
16 days of paid vacation per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses may be available for non-sales roles