Contact Center Hyperspecialist, Account Executive

Cisco

Cisco sales specialist expanding Contact Center and Workforce Optimization solutions across the Central US. Advising executives and leading complex CCaaS engagements.

Posted 8/14/2026full-timeRemote • Illinois, Montana, Ohio, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $218,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Contact Center architectures and strategic sales management, with a strong focus on executive engagement and building trusted relationships. Proven ability to align technical solutions with organizational goals and drive business growth in the Contact Center and Workforce Optimization sectors.

Highest-signal resume keywords

Contact Center Industry ExperienceCCaaS and UCCE KnowledgeExecutive Customer EngagementQuota AccountabilityTechnical Aptitude

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contact Center ArchitectureStrategic Sales ManagementBusiness Case DevelopmentForecasting ResponsibilitiesCustomer-Facing Technical Conversations

Soft Skills

Relationship BuildingInfluencing StakeholdersCross-Functional Coordination

Tools & Technologies

Cisco Contact Center Collaboration PortfolioCompetitor Contact Center Solutions

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer ExperienceWorkforce OptimizationGo-To-Market StrategiesMatrixed Organizations

About the role

Key responsibilities & impact

Drive Cisco’s Contact Center and Workforce Optimization business within the US Commercial Central market segment
Influence complex Customer Experience engagements and advise stakeholders across the buying center
Build business cases accounting for cost, benefit, and risk
Serve as a bridge between Cisco portfolio sales teams and engineering teams
Provide feedback influencing future product development
Engage Line of Business and CXO-level decision-makers
Align Cisco’s architectural strategy with organizational goals
Increase Cisco’s Contact Center and WFO footprint and capture territory wallet share
Coordinate with cross-functional Cisco Business Units and account teams
Harmonize global go-to-market strategies with Central market initiatives

Requirements

What you’ll need

5+ years of related experience specifically in the Contact Center industry, including CCaaS and UCCE
Deep technical knowledge of Contact Center architectures
Experience managing large, strategic sales opportunities
Quota accountability and forecasting responsibilities
Executive customer engagement experience
Bachelor’s degree or equivalent professional experience
Experience with Cisco Contact Center Collaboration portfolio or a competitor’s portfolio
Strong technical aptitude and ability to independently lead customer-facing technical conversations and demonstrations
Experience working within overlay or specialist sales models in highly matrixed organizations
Ability to build trusted relationships with executive stakeholders, cross-functional sales teams, and partner organizations

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, subject to eligibility and continued employment
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
Exempt employees participate in a flexible vacation time off program with no defined limit, subject to availability and business limitations
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Performance-based incentive pay for employees on sales plans
Sales incentive compensation has no cap once performance exceeds 100% attainment
Opportunities to grow and build through Cisco’s global network and collaborative environment