Burjline Builders

Administrative Assistant

• Provide administrative support to managers and team members.
• Manage calendars, schedule meetings, and coordinate appointments.
• Prepare, edit, and maintain reports, documents, spreadsheets, and presentations.
• Respond to emails, phone calls, and other correspondence in a timely and professional manner.
• Organize and maintain digital files, records, and confidential documents.
• Perform accurate data entry and maintain company databases.
• Coordinate virtual meetings and prepare meeting agendas and minutes.
• Assist with travel arrangements, expense reports, and other administrative tasks as needed.
• Monitor office supplies and coordinate vendor communications when required.
• Support various departments with special projects and general administrative duties.
• Ensure confidentiality of sensitive company and employee information.

Administrative Assistant – Full-Time / Part-Time

IT Support

• Provide real-time customer support through live chat, email, and online messaging platforms
• Assist customers with product inquiries, account support, order status, and basic technical troubleshooting
• Serve as a key point of contact, delivering timely and accurate solutions to ensure an exceptional customer experience
• Accurately document customer interactions within the company's CRM or help desk system
• Follow company policies, procedures, and quality assurance standards
• Collaborate with team members and supervisors to continuously improve customer service

Live Chat Agent, Help Desk Representative, FT

Data Entry

• Accurately and efficiently enter data from various source documents into our databases and computer systems.
• Review data for deficiencies or errors, correct any incompatibilities, and check the output for accuracy.
• Maintain data integrity by performing regular checks to ensure all information is complete and up to date.
• Prepare, compile, and sort documents for data entry, ensuring all information is organised effectively.
• Generate reports, store completed work in designated locations, and perform backup operations to ensure data preservation.
• Uphold strict confidentiality and comply with data security policies when handling sensitive information.

Data Entry Operator, Full Time

• Accurately inputting, updating, and maintaining large volumes of data into our company databases and computer systems.
• Reviewing data for errors, inconsistencies, or deficiencies and correcting any incompatibilities.
• Organising and sorting information to ensure data is easily accessible and retrievable.
• Generating reports and extracting data for various departments upon request.
• Upholding strict confidentiality and data protection standards at all times.
• Performing regular backups to ensure data preservation.
• Assisting with other administrative tasks as needed to support the team.

Data Entry Clerk

Bookkeeper

• Manage all aspects of the accounts payable and accounts receivable processes.
• Conduct regular bank and credit card reconciliations to ensure accuracy.
• Prepare and process invoices, expense reports, and payments in a timely manner.
• Maintain the general ledger and ensure all financial transactions are properly recorded.
• Assist in the preparation of financial reports, such as profit and loss statements and balance sheets.
• Support the finance team with month-end and year-end closing procedures.
• Ensure compliance with financial policies and relevant regulations.
• Handle payroll processing and address any related queries.

Appointment Setter

• Organise, manage, and maintain digital files and records with precision.
• Perform accurate and timely data entry to update company databases and systems.
• Ensure the integrity and confidentiality of all company and client data.
• Conduct outbound calls and send emails to potential clients from provided lists.
• Clearly and professionally articulate the company's services to generate interest.
• Secure and schedule qualified appointments for our senior team members.
• Maintain a detailed log of all communications and appointment-setting activities.

Data File Clerk / Appointment Setter, Full Time / Part Time

Executive Assistant

• Proactively manage and maintain complex diaries and schedules for senior executives, arranging appointments and meetings.
• Coordinate all aspects of virtual meetings, including preparing agendas, distributing materials, and taking minutes when required.
• Handle and screen incoming correspondence, emails, and calls, drafting responses and redirecting enquiries with professionalism.
• Prepare, proofread, and format internal and external documents, including reports, presentations, and official correspondence.
• Act as the primary point of contact between executives and internal colleagues, clients, and other external partners.
• Maintain a high level of discretion and confidentiality in all business and personal matters.
• Perform general administrative duties, such as data entry, filing, and managing information systems.
• Assist with ad-hoc projects and research tasks as needed to support the company's objectives.

Executive Assistant, Full-Time/Part-Time

Customer Support

• Responding to customer enquiries via email, chat, and other digital channels in a professional and timely manner.
• Identifying and assessing customers' needs to achieve satisfaction and resolution.
• Providing accurate, valid, and complete information by using the right methods and tools.
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
• Maintaining detailed records of customer interactions, processing customer accounts, and filing documents.
• Assisting with data management and other administrative tasks as part of our digital workflow solutions.
• Collaborating with team members and other departments to ensure a seamless service for our clients.

Customer Support Representative – Full-Time / Part-Time

General

• Maintain, update, and organize electronic and physical records with a high degree of accuracy
• Process, review, and verify documents before entering or filing information into company systems
• Coordinate incoming and outgoing mail, courier shipments, and package tracking while maintaining detailed records
• Monitor shared email inboxes, route correspondence to appropriate departments, and respond to routine administrative inquiries
• Scan, upload, archive, and retrieve documents while ensuring compliance with company record retention policies
• Generate reports, maintain filing systems, and assist with document audits and record reconciliation
• Protect confidential information by following established security, privacy, and data management procedures
• Collaborate with internal departments to ensure timely distribution of records, documents, and correspondence
• Identify opportunities to improve administrative processes and support continuous operational efficiency
• Perform additional administrative and records management duties as assigned

Records & Mail Coordinator

Front Desk

• Serve as the first point of contact, professionally managing all incoming calls, emails, and correspondence.
• Schedule and coordinate appointments, meetings, and events, ensuring all calendars are accurately maintained.
• Provide clients with accurate information and direct enquiries to the appropriate person or department in a timely manner.
• Perform general administrative duties, including data entry, digital file management, and the preparation of reports and documents.
• Deliver outstanding customer service by addressing client needs and enquiries with a positive and helpful attitude.
• Assist with the organisation of virtual meetings, ensuring all technical and logistical aspects are handled smoothly.
• Uphold a high level of professionalism and confidentiality in all business communications.

Front Desk Assistant

• Respond to customer enquiries via email in a professional, clear, and timely manner.
• Provide accurate information regarding products, services, sales, and rentals.
• Effectively troubleshoot and resolve customer issues, aiming for a high rate of first-contact resolution.
• Maintain detailed and accurate records of all customer interactions within our CRM system.
• Escalate complex issues to senior team members or other departments as required, ensuring a seamless handover.
• Collaborate with the sales and service teams to provide comprehensive solutions for our customers.
• Contribute to the continuous improvement of our support processes and documentation.

Email Support Specialist

Analyst

• Review, categorise, and process a high volume of digital documents accurately and efficiently.
• Analyse claims and related documentation to ensure they adhere to established guidelines and regulatory standards.
• Verify information for completeness and correctness, identifying and resolving any discrepancies in a timely manner.
• Maintain impeccable and organised records within the company’s digital file management systems.
• Collaborate with team members and other departments to support a seamless operational workflow.
• Uphold strict confidentiality and data protection protocols at all times.
• Assist in generating reports based on processed data as required.

Document Processing Claim Analyst

Editor

• Review and proofread documents for spelling, grammar, punctuation, syntax, and formatting errors.
• Ensure consistency in tone, style, terminology, and branding across written materials.
• Verify the accuracy of information, names, dates, and numerical data when applicable.
• Identify and correct typographical and formatting inconsistencies.
• Review reports, presentations, correspondence, marketing materials, and internal documents before publication or distribution.
• Collaborate with team members to clarify content and recommend revisions when necessary.
• Maintain document quality standards and organizational guidelines.
• Track revisions and maintain organized records of reviewed materials.
• Meet established deadlines while maintaining a high level of accuracy.

Proofreader – Entry Level

Representative

• Proactively communicate with customers regarding their accounts, including processing payments and addressing outstanding balances.
• Respond to customer enquiries about billing, invoices, and payment status in a professional and timely manner via phone and email.
• Accurately record and reconcile customer payments within our financial systems.
• Investigate and resolve payment discrepancies and billing disputes with a focus on customer satisfaction.
• Maintain and update customer account information, ensuring all records are current and accurate.
• Prepare and distribute customer invoices and financial statements as required.
• Collaborate with the sales and service departments to ensure billing accuracy and resolve account issues.
• Adhere to all company policies and financial regulations to ensure compliance.

Payment Services Representative

Full-stack Engineer

• Design, develop, and maintain robust and scalable software applications that support our core business operations.
• Collaborate with cross-functional teams, including sales and operations, to analyse requirements and translate business needs into technical solutions.
• Write clean, efficient, and well-documented code that adheres to industry best practices.
• Troubleshoot, debug, and upgrade existing systems to ensure optimal performance and reliability.
• Participate fully in the entire software development lifecycle, from initial concept and design through to deployment and support.
• Develop and maintain technical documentation to ensure systems are well-understood and maintainable.
• Stay current with emerging technologies and propose new solutions to enhance our software portfolio.